News & Record

Our company has credited Ms***'s account for the missed deliveries. This credit extends the expiration date of her account. We have made several attempts to contact Ms*** to confirm that the delivery problems have been resolved. Unfortunately, we have not been able to
reach her via the phone

MrWillie M*** is the manager in charge of the Clipper deliveries. He is contacting this consumer to address his concerns today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it on the
condition the News & Record follows through on the resolution. I was told I will be credited $to my account. I will not know if they actually follow through until I get my next bill which will I will receive in mid November. How can I keep this complaint open until the condition is met. Thank you

We are working to secure a reliable delivery person in this area. I have contacted the subscriber and provided my cell phone contact information. I will serve as a direct point of contact should they have a missed delivery. We will get a paper out to him

Hello,
We apologize for the delivery issues experienced by Ms***,
As previously noted, we do not offer re-delivery in the Eden area
We are checking on the credit promisedIf it's missing, we will certainly post it
In the future, please contact Subscriber Services at *** *** *** to confirm that credits are posted to your account in a timely mannerContacts made outside of the main Subscriber Services number may delay accurate postings
Regards,
Consumer Marketing

Hello, We apologize for the lack of service experienced. Our records indicate credit has been provided on this account One of our local representatives has placed a call to the subscriber to confirm if the credit on the account is accurate If not, we can resolve it at the
time of the call. Thank you for your patience.Consumer Marketing

We are terribly sorry that the customer feels this way. All of the promotional materials state that a subscription will continue at expiration until a customer tells the company to discontinue it. This is done as a courtesy to the customer to avoid any interruption in their delivery
service.If this customer feels this was unfair. We will gladly write-off this balance for papers served. We will note on their account, should they re-subscribe, that they do not desire the courtesy grace. Sincerely,Tommie M***Regional Circulation Director

Hello,
We deeply apologize for the lack of delivery and service that Mr*** has experienced
We will resolve the issues and appreciate your patience
Additional questions may be directed to Subscriber Services at ***
Regards,
Consumer Marketing

There is no longer an active subscriber to the News and Record at this address

Hello,Thank you for bringing this concern to our attention.We contacted the subscriber and resolved.Again, Thank you for your patience. Consumer Marketing

***Revdex.com Note: Duplicate complaint received is merged herein.***
NATURE OF DISPUTE:Live at the end of cul de sac...only deliveries on the whole lane...but yet low life carrier does not deliver paper
Contacted office for delivery was cut off twice by Marina from customer service dept
This has been an on going issue for the past three months by carrier and newspaper company..Live at the end of cul de sac..where myself and neighbor are the only two who subscribe to paper...to no avail there is missed delivery...When one calls in for missed delivery the only resolution one gets from customer service is either being cut off or will have supervisor call within to hours,which has never happened
Delivery from weekly to Sunday only had been changed due to same issues, but issues still occur
Law enforcement has been advised of delivery person using road for a drag strip and speeding
DESIRED RESOLUTION::Performance based qualification of customer service, supervisors and delivery carriers

I again received my newspaper subscription and I did not again receive my Weeks CreditI think something should be done about the Eden Daily News, and Greensboro News PapersThey have not kept their wordCould you please do something about these peoples services
Thank you,
*** ***

I am rejecting this response because: AGAIN TIANNA SAID THE ONLY WAY TO GET A REFUND WAS TO CANCEL THE SUBSCRIPTIONI WOULD LIKE TO KNOW WHEN APPROXI CAN EXPECT THIS REFUND AND PUT THIS MATTER TO A CLOSE. I HAVE HAD TO CHASE A CONCLUSION TO THIS MATTER SINCE 4-18-AND HAVE BEEN GIVEN SO MANY DIFFERENT ANSWERS I THINK IT ONLY FAIR TO HAVE AN APPROXTIME FRAME IN THE EVENT I HAVE TO FURTHER CHASE A CONCLUSION.HANK YOU, *** *** ***
*** *** ***
*** ** ***

I am rejecting this response because: I DO Not owe them $I have only been getting their service since April I paid for
weeks in April, weeks in June, weeks in August each time Everything was prepaidExplain to me how I owe them $? All I'm asking is for a refund of the $I paid on August 25th, which since I haven't received service I want my $refunded, because I have not received a paper since then and their delivery service is well below par and they are claiming I owe something that I do not

(The consumer indicated he/she DID NOT accept the response from the business.)
I did not recieve the two weeks credit because I still keep paying my usual payment when my bill is dueI do not see anything on my bills that I have a week adjustmentFuther more it is taking a year to get this straightI do not like being called *** ***you run a business and you do not know your customers name
They will have to do better than what they saidI never got it the first timeIt has not been a credit yet I have gotten my bill since they say they gave me a credit

(The consumer indicated he/she ACCEPTED the response from the business.)
#these people said they would give me my week creditI should not have to contact them about this since I have went through the Revdex.com to help get my case resolvedWhen I paid my last bills one for eden daily news I wrote a letter asking where is my two week credit as promisedI even paid my bill as usualI wrote a letter with my Greensboro News and Record also when I paid my bill but do you think you will hear any thing from these people who cannot run a businessThese people has problemsThey said they would give me a week credit to look good in front of you Revdex.com people so they don't look terrible as a businessIf I was running this place and I promised a customer a credit I would make sure they got itWhen I got my bills for my newspapers it should have had my week credit thenI should not have to tell them how to do there jobthey need to learn how to respond to a customer when there is a problem with there serviceIf you call them they will tell you what you want to hear or say they will do something to fix the problem and they never do any of what they say, or they will put you on hold on the phone, never answer you back, I am tired of the way these people treat their customersWhen you call they don't want to help you with any problems they ignore youI think If I pay my bill on time to these people I should least get some respect from themI want my two week credits pleaseIf they say for the second time I am going to get my week credit again for the second time my bill should already come to me adjustedcant they handle the job they have gotI hope this matter gets resolved this time
I hope I have no more issues with these peopleI
do not know what to do I this happens againI hope this Lady knows my nameLast time she called me ***My name is *** ***That tells me she is not doing her job if she don't know whos case she is looking at

Initial Business Response /* (1000, 10, 2016/03/28) */
Hello,
We apologize for the lack of service you have experienced
Our records indicate a refund for the duplicate charge was processed on 03/04/
A local representative contacted the number on the account to review those details
todayIf needed, please return her call
Regards,
Consumer Marketing

Hello,
We deeply apologize for the lack of service received --
both home delivery and customer experience!
We are processing your credit in the amount of $($minus the $received)Please allow us time to get this check in the mail, which should be early to mid next week
Again, we apologize for your experience!
Warm regards,
Consumer Marketing

Hello,
We apologize for the delivery issues experienced by Mrs***
We have updated the account to reflect a tube delivery request and we are working with the operations team to satisfy the requestPlease expect contact from a leader of the operations team within business
hours
We are processing a 30-day courtesy credit to the account due to the poor service experienced to-date
Again, we apologize for the issues and appreciate your patience as we work to resolve the tube delivery
Regards,
Consumer Marketing

I apologize for the errors in delivery and with the refund processing. When reviewing the customer's account, there is not record of the refund request. However, I have directed that a full refund be processed today. Sincerely,Tommie AM***Regional Circulation Director