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Nissan of Fort Worth

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Reviews Nissan of Fort Worth

Nissan of Fort Worth Reviews (42)

We are looking further into thisWe also received the negative review on Facebook ( attached )

There was an error on our part that we explained to the customer at the time it was noticedMs*** had called to ask when her payment was due which is when we discovered that her loan paperwork was never processedThe finance manager in charge of her deal quit without notice and had not
completed the loan process with the lender before the approval expiredThis was explained to Ms*** who at this time made a list of demandsWe explained we would start again and get her loan approved and processed or take the vehicle back without penalty to herMs*** agreed to proceed again and start over, she signed her paper work and left in the vehicleThe credit was run a second time to gain a second approval, she was aware of this before agreeing to proceed

I would suggest calling the lender to ask for any changes to the loan. The dealership cannot go back and restructure a loan nor does it matter to the dealership who signs or guarantees the loan

They said that my daughter falsified documents. They said that she brought in a power of attorney document to trade in the car.  I would like to see the proof.  I want a copy of the document that has my signature on it.

I hope the response below answers all questions in regards to this matter. Should you need anything else, please let me know.   [redacted] did purchase her 2016 Rogue from us in March of 2016. Ms. [redacted] had the 2016 Rogue towed into the service department 2/23/17 after the front passenger...

wheel fell off. It was discovered through a discussion at vehicle check in that Ms. [redacted] had previously hit something and damaged the Rogue. After damaging the Rogue she filed a claim with her insurance company and had the vehicle repaired at a [redacted] facility.   At this point Fort Worth Nissan service department contacted [redacted] and found that the current issue was related to their previous repair. Fort Worth Nissan made arrangements with [redacted] to have the vehicle towed from our lot to theirs and repaired. We informed Ms. [redacted] that [redacted] would be fixing the issue at no cost to her and they would come get the vehicle directly from us. [redacted] picked up the vehicle on 2/28/17.   During this time Ms. [redacted] purchased a 2017 Rogue on 2/25/17. The purchase of the 2017 Rogue was done with no trade in vehicle. There are several forms which show the purchase of the 2017 and no trade which she signed during the purchase process. At no time did Fort Worth Nissan ever say that we would trade for the vehicle or outright purchase it in any way.   Thanks,   [redacted] Fort Worth Nissan

Complaint: [redacted]
I am rejecting this response because:I signed a contract so how was I not approved? A week to return the vehicle ? I returned it the next day after they asked for it. Second I am receiving letters from a Bob Whaler saying I am approved from there. I can provide proof. Their management is complete liars and have proven this a fact based on the proof I have. They were supposed to be trying to help but this response is just a mere shot at a character assassination and irrevalent to the situation at hand. 
Regards,
[redacted]

[redacted] was made aware of the previous damage to her 2015 Altima when she purchased the vehicle. I attached a Carfax vehicle report disclosing the damage with her signature on the report. The damage is listed as moderate on the Carfax report (signed by Ms. [redacted]), there was not "structural...

damage" to the vehicle when sold by us.

After reviewing the customers file , there was nothing from a paperwork disclosure standpoint wrong. The dealership cannot renegotiate the transaction after the fact.

Ms. [redacted] was never approved by the lender. The used car management and finance team did everything possible to get her approved by a lender on a vehicle. We did in good faith put Ms. [redacted] in a vehicle at her request, to get to and from work. After exhausting all avenues to find financing it took...

an additional week for us to get our vehicle back from the customer. We fully refunded her down payment money and apologized that we were unable to find a lender to provide financing.

Complaint: [redacted]
I am rejecting this response because:I bought the car for around $13,000 and they only offered to give me $9,000 if I traded it in with them. In the business's response, they claimed to have offered a 'deeper discount' which is false. They treated the potential trade-in as any other transaction. Also, I never spoke to the GM as opposed to what Fort Worth Nissan's response said; he refused to speak to me on the topic. The manager in charge of used cars simply told us to get a new car. 
Regards,
[redacted]

Today [redacted], the dealership general manager, called and said he was refunding $2,399.00. The check should arrive within 10 days. Thank you for your assistance.

Complaint: [redacted]
I am rejecting this response because: We were under the impression that ANY dent would be repaired at first. When we went to talk to them we informed them that we were going to be out of town for two weeks and that we would get back to them when we got back. When leaving the dealership on Sept. 15 we were satisfied with getting a copy of the policy so we could review it and see if we wanted to keep it. He said that he would see if they could repair the dent for compensation for their misrepresentation of the coverage. The person that we talked to wasn't even the same person that filed (the we are satisfied report). In our opinion this matter has not been resolved.  
Regards,
[redacted]

Ms. [redacted] was issued and received a check for the remainder of payments on her lease. There was never any written or verbal agreement to pay any mileage, wear and tear or any other fees for the termination of the lease. Ms. [redacted] has not yet processed the check sent to her, if another of the same...

amount needs to be resent we will be happy to do so.

Ms. [redacted] declined the vehicle due to the extra cost and contaced  [redacted] to purchase the exact same vehicle. [redacted] did not know of these plans of added accesories and informed Ms. [redacted] they could sell her the vehicle without them. In the meantime, we (Fort Worth Nissan)...

sent our service tech to locate the car and begin the work. By the time the sales manager from [redacted] called to facilitate bringing the truck to his inventory to sell it, the work was past the point where it could be stopped. For all involved, especially Ms. [redacted], it was a very frustrating situation. As a direct result of this situation we have changed our process for installing equipment to in stock units. To ensure this situation is avoided in the future service will not begin a major job until the vehicle is cleared by the sales managers.

Nobody promised this customer a key.

Here's an idea...if I can find somebody to do it, do you agree to pay for it? It's obviously going to cost a lot more than the $100 I was offered to drop the whole thing, but you knew that when you gave me the "We Owe" letter. If the sticking point is finding...

somebody to do it for $100 or less, you never had any intention of doing it anyway.
Revdex.com The gentleman with the daytime running lights I can either give him $500 or trade him for a Pathfinder that has them for the same payment at the same original term.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10680180, and find that this resolution is satisfactory to me. 
Regards,
Larry Gulledge

After speaking to a representative Nissan Motor Acceptance received payment 8/12 to satisfy the remaining balance of the lease and there will be no late payments reported to the credit reporting agencies per our conversation. There is no open balance due at this time and no late payments reported....

We apologize for the delay and the inconveniences it caused.

For [redacted], we have sent his refund check tho his leinholder. The check has been processed and the matter resolved.

My wife and I both heard the sales person say that he would go get the "keys".   That means more than one.  Period.  We were only given one, and we expect a second key, or reimbursement to have one made.

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Address: 3451 West Loop 820 South, Fort Worth, Texas, United States, 76116-6646

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