Nissan of Huntington

RE: COMPLAINT NISSAN MAXIMA, MILES 132,Customer brought vehicle in for an ABS brake issueVehicle was inspected and diagnosedDuring diagnosis the technician had noted that the cause of failure was due to the ABS braking control unitIt was also noted that the physical condition of the mountings for this unit, as well as the electrical connectors had been tampered with previously by unknown partyFurther this unit was leaking brake fluidWe realize this is an expensive repair on an older vehicle, and were willing to work with customer as far as parts pricing etc.The ABS control unit also supplies the speed sensor signal for the speedometer as wellSimply, the vehicle was properly and honestly diagnosed, but customer declined to perform repairsIf the repairs were performed it would have alleviated any and all issues

Please see attached buyers order and DealerRater Bad review 0in 0in 0pt;"> Customer AND Dealership were not able to come to terms on the final deal Customer AND Dealer have the right to refuse any deal that DOES NOT make sense to either party at any time prior to Contract Signing Customer entered into a Purchase Agreement to LOCATE a vehicle, NOT a Contractual Lease Agreement Customers Deposit was refunded by the office Customer has stated in her complaint that she and I quote " I have done early buyout leases from Nissan in the past more than once with NO problem After calling Nissan and confirming the Customers account, Nissan Early Termination Deptstated that the Customer had called in a and requested a Early termination that was different from OUR Written Purchase agreement, The ELT now is $ 4, The Original ELT (Early Lease Termination) amount on the Purchase Agreement is $ Unfortunately there is no WRONG doing when a deal is not able to be metNissan of Huntington tried in its best interest, but was unable to meet these Customer terms The customer's request was to refund their deposit on the locate - we did fulfill the customer's requestThank you [redacted] Dibre Auto Group

Customer came to Dealership to get a scheduled oil changeOil change was done to specific guidelines of our service departmentCustomer called stating that she got home and heard noises coming from her vehicleCustomer exclaimed that these noises were due to NO OIL in her engine /> Dealership advised customer to not start this vehicleCustomer demanded that the dealership send over a mechanic to add oil to this engineDealership mechanic added oil to this vehicle and took vehicle back to the dealership to be re checkedOnce back at the dealership it was observed that there was TOO MUCH oil in this vehicle Dealership then reset the Oil to the proper levelRest oil change sensor and road tested the vehicle for ANY engine noisesVehicle was NEVER without any oilIt is believed that the customer looked at the CLEAMN FRESH new OIl from the current oil change and mis read the dip stickCustomer complained about noise, then switched it to vibration, and then hesitationNone of these complaints were ever validated in any wayThese road tests were done with and without the customer present in the vehicleNO NOISES or anything abwe e ever foundCustomer took vehicle to ANOTHER dealership and these complaints were AGAIN unfounded The dealership english and spanish speaking [redacted] has been in constant communication with this customer and to this date there has not been any other Complaints or erroneous noises from this said engine If the customer wishes to bring the vehicle back in for another Inspection or observation we request that she set up an appointment with the [redacted] [redacted] whom she is most familiar withIt is in the dealership best interest to address, and to be able to remedy every customer complaintAs this is a huge task, not every complaint can be fully resolved to both parties likingThis dealership takes great pride in being a National Service Customer Satisfaction leader, and upholds some of Nissan North Americas highest standards in customer relationsExceptional Customer Satisfaction is our customer promise

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The speedometer was working properly when brought my car to the shop for diagnosisWhen I picked up the car and drove away I realized the the speedometer no longer workedI immediately returned and was told to bring it back the next morning to quickly check if any connector may have been left unpluggedWhen I returned the next morning I was asked to leave the carI reminded them that they said I could wait and should it should not take any longer than hour or soAt that point they started to claim that the diagnosis procedure did not call for any connectors to be check and refused to do anything more the a cursory check to see if they did something to cause the speedometer to stop workingThey claim it was just a coincidence that it stopped workingTalking to other mechanics, to properly diagnose a bad ABS controller one should check that the wheel sensors reported bad are actually good which would require disconnecting connectorsThey claimed they did none of that, so why was I charged $diagnosis fee? What was actually done? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Please read the contract, this DOES NOT make sense This was a contract to purchase a lease for a SV Rogue, K, ELT of $1, This has nothing to do with today of the ELT of $4, The salesman assured me that it was a sign and drive done deal with NO money out of my pocket Reason why it did not go through is because week later they called and stated they found a car and they want an additional $2,out of my pocket which was not agreed on in the contract This is why I wanted my deposit back, because contracts mean nothing to Nissan They do not honor contracts! This is why I am contacting The Revdex.com to protect me and other customers of their sneaky dealings! I have the proof all in the Contract! The salesman truly assured me NOT TO WORRY, ALL WILL BE GOOD! Which is a lie! This is fraud! Please note: We have done the ELT with Nissan of Huntington before with a salesman *** NO problem at all with NO money down, sign and drive I am a valued customer and I have been leasing cars for over years! What is the problem now??? I have excellent credit and never missed a payment! Please respond ASAP Thank you, In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Purchased a used Rogue from Nissan of Huntington Was told by salesman it came with only key I was surprised and said would like another He advised would have to buy one and cheaper at " [redacted] " Next day went to a local locksmith and told key was "chipped" and would cost $ Called N of H and was told you could have negotiated an extra before purchase, but now basically tough luck I feel we were mislead by salesman anf finance mgr

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

As we would love to make a deal with every customer that walks thru the door, it is some times does not work out that way A deal is made when it is favorable to both parties I am attaching a statement from our [redacted] , [redacted] I attempted to shorten it but I did not want to take awat from the facts Please note, the customer PHONED in and did not come in with an ad, etc PLease acept this statement as proof to close out this case No harm or wrong doing was done, we just could not come to agreeable selling terms Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the entire basis of their answer is based on liesThe first lie is in the first sentenceWE did NOT contact them***, THEIR customer sales rep, called OUR house on Saturday May, ** at approximately 2:00PMSHE initiated the conversation and told us, that we could get a Nissan Murano SV with leather seats and a back up camera for what we were paying, or less, for our current AltimaWE told her that it sounded too good to be true and after asking her very specific questions and telling her that if this was just a ploy to get us into the showroom WE were not interestedShe told us it was absolutely as she stated WE made NO DEMANDS as stated in their response The next lie deals with the people they claim we spoke withFirst of all, my husband dealt with ***, not *** *** as statedMy husband NEVER MET *** ***, he only spoke with him on the phone that Sunday, May ** MY HUSBAND NEVER met or spoke with *** *** either, as stated in their response
What I find even more disturbing is that in their response they state "it's in our best interest to close this complaint and to NOT HAVE further communications with this customer to eliminate the possibility of hurting our outstanding customer satisfaction rating", however, just the other day we received a letter from *** *** once again, asking us to come down to the showroom for a deal that would end June **The lies this dealership has told in response to our complaint is even more outrageous than the lie they told to get us into the showroom the first timeWe DON'T WANT ANY MORE COMMUNICATION FROM THEMWE even told that to *** *** to take our name off their mailing list and to not call us again
The interesting part to all of this is that they claim they record all the conversations their reps have on the phone, this was confirmed by *** on the Sunday my husband went down to dealership to speak with him I am sure at this point any record of that conversation has been expunged, but I am confident that they know that my complaint was completely trueHad they just said they were sorry and they made a mistake I would have moved on, but to boldly LIE about us is not acceptableI will take this matter as far as I can to get some satisfaction, if not for myself, but for others who may get falsely mislead by the dealershipIn my opinion, they deserve nothing less than an F from the Revdex.comWE WERE loyal customers and leased MANY vehicles from this dealership, but will never again and I plan to make sure that none of my family or friends do business with them as wellTheir final comments about us trying to hold them "HOSTAGE" is insulting and disgraceful.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Nissan of Huntington offers a $ First Scheduled Oil change to New Car Customers for their FIRST New Car Oil ChangeCustomer DID this and paid the $ feeAny other oil change is to be charged at a regular price of $ 24.95.Nothing was promised to customer for any surveyNissan Of
HUntington does not offer FREE oil changesCustomer had oil changes during his ownership so far, both were paid for as it is the Dealerships standard pricing practices.Nissan Of Huntington prides itself on Customer loyalty and is a National Leader in Customer SatisfactionIt is the Dealerships business to take care of every customer to the best of its ability.Please see attached documents showing nothing promised or impliedNo Service Maintenance plan was purchased or impliedCustomer is charged a NOMINAL FEE for an Oil Change.If customer feels that they want to speak with me directly, please free to reach me at Nissan Of Huntington *** *** *** ***, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved b
To whom it may concernMy problem has not been resolved because in the message the *** of services says the car has been left with out oilI don't understand how this person be so sure about this when two mechanics from Nissan came to my drive way they checked the car top to bottom I was really mad, and I asked one of the mechanics does the car have oil?He said noI don't understand what the *** is saying when me , husband and my brother and his two employees couldn't find oil on the dip stick
the mechanics brought oil and they put it in the carPLEASE take your time to read this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***
*** ***

Our response is the same Whereas we try to make every possible deal - there are situations that we can just not agree on a price/ terms
There was NO bait and switch tactic nor any misleading information There is NO fact in the customer's accusations and if they wish to provide actual proof (an ad) etc - I will be more than happy to entertain this claim and provide proof of no wrong doing I am considering this harassment if there is no valid claim
There is no validity in this claim and wish to close it out
Thank you
*** ***

Contacted *** *** to resolve all and any issues with vehicle*** *** stated that his vehicle did not start and needed to be towed to dealership service departmentThis caused *** *** to be upsetVehicle was towed to dealership service department and issue was repaired very quickly
while *** *** waited. Nissan of Huntington has also offred *** *** complimentary service when his next maintainence visit, due to any inconvenience

Customers vehicle was checked out for a second time at a second facility.NO issues to reportThe vehicle left the dealership initially with oil.If it had not there would have been significant noise and multiple warning lights on the vehicles dashboardThere were no indicator lights on nor were there any noises that would have been heard
The vehicle would NEVER made it to the customers house if it had no oilThe vehicle had oil added to the already existing oil and it made it OVERFULL and that is why it acted strangely ONLY after we added the extra oil… The original oil level was fineThe vehicle was then brought back to the dealership where it was addressed and performed another full oil level inspectionThere is no further follow up needed If the customer wants out of the vehicle or has fallen on issues then, I would appreciate a different angle to have us help herNissan of Huntington is the second largest selling Nissan Dealer on Long Island, We pride ourselves on Customer SatisfactionNissan of Huntington is currently number in Customer SatisfactionThere is ZERO benefit to NIssan Of Huntington when there is a Unsatisfied Customer….Customers ARE our businessBut please understand that NOT EVERY customer CAN be satisfiedWe service a few thousand customers per year, and we find ourselves in a daunting task to uphold these strict policiesIf the customer needs any support or has fallen on uncertain times and would like the dealership to help her with this vehicle, I would be glad to to try and lend a helping handI can be reached at Nissan Of Huntington ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[As stated in the initial complaint, I believe Nissan was aware that the vehicle was not able to be sold at the initial price offered but they planned to use the "bait and switch" tactic to reel in the sale, thereby making me to believe the offer was acceptableThey were also aware at the inception of the conversation that I did not want my credit run but after allowing me to drive the car home for my spouses approval and returning to proceed with the sale, I allowed them to run itOnly after confirming my credit worthiness, did they state that the offer was "too low" and decided to back-pedal out the potential saleTherefore, I am requesting that this complaint remain open so future buyers can be aware of their tacticShould you decide to close it, it will be posted on social media and with the FTC for awareness purposes onlyAlso note that the car was posted on the internet for $12,on 6/**/and changed to $15,on 7/*/
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have come to a mutual agreement and have attached proof of this agreement.Customer is satisfied and there is no further follow up needed.Close this complaint !

Revdex.com:
is to whom it may concern this is frustrating I am mad because of the mess they made with my cari don't understand what type of employees they have at the dealerthe *** has never accepted that the car has problemswhen I started to drive my car the car almost turned off I took the car to the dealer and they never accepted the problem of the carbut, they offered me that I can change the car and that I start ALL OVER AGAINThey told me that my car was going to go the auction this is unfair everyone knows that my car was ruined at the dealer except the ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Nissan Of Huntington will forward scanned docs that were scanned and sent to the [redacted].
Customer will have her email as per her request .
Nothing else to follow up on …
please close this complaint !!