Nissan of Huntington

Review: On 10/*/15 my car was diagnosed with a bad ABS and would cost $2200 to repair. I declined the repair as the car was not worth that much. I paid $135.79 and took my car. On the way home I noticed the speedometer was no longer working (it was working when I brought it in). I returned to the service shop and told them. They said it was probably a loose connector and to leave the car or return the next day.

I returned the next day and they told me that they did not cause the issue because they did not touch any connectors. It was a “coincidence” that it stopped working. On page BR-62 of the Nissan repair manual trouble shooting procedure, it states “Disconnect connectors from control unit and wheel sensor of malfunction code No. Check terminals for damage or loose connections. Then reconnect connectors.” They refused to check the connectors and removed my car from the shop. As I was leaving, the service advisor said “the car is a piece of crap”Desired Settlement: Full refund of the diagnostic fee and repair of my speedometer.

Business

Response:

RE: COMPLAINT 2001 NISSAN MAXIMA, MILES 132,067Customer brought vehicle in for an ABS brake issue. Vehicle was inspected and diagnosed. During diagnosis the technician had noted that the cause of failure was due to the ABS braking control unit. It was also noted that the physical condition of the mountings for this unit, as well as the electrical connectors had been tampered with previously by unknown party. Further this unit was leaking brake fluid. We realize this is an expensive repair on an older vehicle, and were willing to work with customer as far as parts pricing etc.The ABS control unit also supplies the speed sensor signal for the speedometer as well. Simply, the vehicle was properly and honestly diagnosed, but customer declined to perform repairs. If the repairs were performed it would have alleviated any and all issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The speedometer was working properly when brought my car to the shop for diagnosis. When I picked up the car and drove away I realized the the speedometer no longer worked. I immediately returned and was told to bring it back the next morning to quickly check if any connector may have been left unplugged. When I returned the next morning I was asked to leave the car. I reminded them that they said I could wait and should it should not take any longer than 1 hour or so. At that point they started to claim that the diagnosis procedure did not call for any connectors to be check and refused to do anything more the a cursory check to see if they did something to cause the speedometer to stop working. They claim it was just a coincidence that it stopped working.Talking to other mechanics, to properly diagnose a bad ABS controller one should check that the wheel sensors reported bad are actually good which would require disconnecting connectors. They claimed they did none of that, so why was I charged $130 diagnosis fee? What was actually done?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: It all started on May **, 2014 when I brought my car to Nissan of Huntington for a oil change. When I got back from the oil change I started too hear noises that came from the motor that I have never heard before. I parked the car in my driveway and we checked the oil. What we found was that there was no oil in the car. I called the Nissan of Huntington services the [redacted] of services, [redacted] and he sent two workers from Nissan to check the car in the driveway I have video evidence of this. They checked the car they found out that what we were saying was actually real. They brought oil and put oil into the car. After that, I have had to take the car back to the dealer day after day. At the Nissan dealer the service [redacted] he has yelled at me the car has lost power up the hills it has more noises. The car has never been the same. I am afraid to drive my car in these conditions because I have three kids. When I bought the car I bought it for safety for my kids but now I don't feel safe anymore. please help me I need help because I have too work I have lots of stress because of this problem. thank you for your time.Desired Settlement: to replace the motor or fix the car.

Business

Response:

Customer came to Dealership to get a scheduled oil change. Oil change was done to specific guidelines of our service department. Customer called stating that she got home and heard noises coming from her vehicle. Customer exclaimed that these noises were due to NO OIL in her engine.

Dealership advised customer to not start this vehicle. Customer demanded that the dealership send over a mechanic to add oil to this engine. Dealership mechanic added oil to this vehicle and took vehicle back to the dealership to be re checked. Once back at the dealership it was observed that there was TOO MUCH oil in this vehicle.

Dealership then reset the Oil to the proper level. Rest oil change sensor and road tested the vehicle for ANY engine noises. Vehicle was NEVER without any oil. It is believed that the customer looked at the CLEAMN FRESH new OIl from the current oil change and mis read the dip stick. Customer complained about noise, then switched it to vibration, and then hesitation. None of these complaints were ever validated in any way. These road tests were done with and without the customer present in the vehicle. NO NOISES or anything abnormal we e ever found. Customer took vehicle to ANOTHER dealership and these complaints were AGAIN unfounded.

The dealership english and spanish speaking [redacted] has been in constant communication with this customer and to this date there has not been any other Complaints or erroneous noises from this said engine.

If the customer wishes to bring the vehicle back in for another Inspection or observation we request that she set up an appointment with the [redacted] whom she is most familiar with. It is in the dealership best interest to address, and to be able to remedy every customer complaint. As this is a huge task, not every complaint can be fully resolved to both parties liking. This dealership takes great pride in being a National Service Customer Satisfaction leader, and upholds some of Nissan North Americas highest standards in customer relations. Exceptional Customer Satisfaction is our customer promise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved b

To whom it may concern. My problem has not been resolved because in the message the [redacted] of services says the car has been left with out oil. I don't understand how this person be so sure about this when two mechanics from Nissan came to my drive way they checked the car top to bottom I was really mad, and I asked one of the mechanics does the car have oil?. He said no. I don't understand what the [redacted] is saying when me , husband and my brother and his two employees couldn't find oil on the dip stick.

the mechanics brought oil and they put it in the car. PLEASE take your time to read this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,[redacted]

Business

Response:

Customers vehicle was checked out for a second time at a second facility.NO issues to report. The vehicle left the dealership initially with oil.If it had not there would have been significant noise and multiple warning lights on the vehicles dashboard. There were no indicator lights on nor were there any noises that would have been heard.

The vehicle would NEVER made it to the customers house if it had no oil. The vehicle had oil added to the already existing oil and it made it OVERFULL and that is why it acted strangely ONLY after we added the extra oil… The original oil level was fine. The vehicle was then brought back to the dealership where it was addressed and performed another full oil level inspection.. There is no further follow up needed. If the customer wants out of the vehicle or has fallen on issues then, I would appreciate a different angle to have us help her. Nissan of Huntington is the second largest selling Nissan Dealer on Long Island, We pride ourselves on Customer Satisfaction. Nissan of Huntington is currently number 1 in Customer Satisfaction. There is ZERO benefit to NIssan Of Huntington when there is a Unsatisfied Customer….Customers ARE our business. But please understand that NOT EVERY customer CAN be satisfied. We service a few thousand customers per year, and we find ourselves in a daunting task to uphold these strict policies. If the customer needs any support or has fallen on uncertain times and would like the dealership to help her with this vehicle, I would be glad to to try and lend a helping hand. I can be reached at Nissan Of Huntington ###-###-####.

Consumer

Response:

is to whom it may concern this is frustrating I am mad because of the mess they made with my car. I don't understand what type of employees they have at the dealer. the [redacted] has never accepted that the car has problems. when I started to drive my car the car almost turned off I took the car to the dealer and they never accepted the problem of the car. but, they offered me that I can change the car and that I start ALL OVER AGAIN. They told me that my car was going to go the auction this is unfair everyone knows that my car was ruined at the dealer except the [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am very disappointed in the entirety of the customer I experienced at Nissan of Huntington on July *, 2015.

Thursday July [redacted], I called Nissan of Huntington and spoke with Jackie regarding the following vehicles respectively, advertised on the NIssan of Huntington and [redacted] websites:

2012 Nissan Rogue S, Stock# [redacted], Super Black, 35,241 miles

2012 Nissan Rogue S, Stock# [redacted], Pearl White, 14,266 miles

She advised that they are in stock and available for purchase at the dealership.

Friday July [redacted] at 11:30 am, I called the number on the website for Nissan of Huntington, asked for Jackie, but was connected with Janet instead (no problem with that at all), and confirmed that the vehicles referenced above were at the dealership and still available for sale. I stated that I am on my with intent to purchase a vehicle that day.

I arrived at the dealership at approximately 3:10pm and was ushered to a desk and chair. I was soon attended to by Aly at first who handed me a piece of paper to write down my name, phone number and email address. I did, and handed the paper back to him. Soon after another salesman came along (Kirk I think) who asked for my drivers license, and returned with it after about 10 minutes.

3:30pm Aly the salesman let me know that he would be working with me. Great!

I pulled out my print outs from the website and stated the make and models I came to see. He didn’t hesitate, pause or stutter to let me know that those cars were not there. What?! What?! What?! He did not even check the computer, walk outside or look at a spreadsheet to let me know that the used cars were not available for sale. He aggressively countered, that’s what I should expect when going to a dealership; no guarantees that the product advertised will actually be available. His dismissive, rude and unprofessional delivery was bewildering. So I made the decision to record the conversation, after he snapped at me that he cannot sell me what he doesn’t have.

Without even taking a breathe he proceeded to tell me about the new cars that I can choose from. I made it clear that I am not interested in a new vehicle and came specifically for the 2012 Rogues. I told him and the manager (Chris I think), how disappointed I was to have traveled all the way to Huntington to only discover that the cars I researched and confirmed by phone the day before and on the same day were not there. I resigned myself to the situation as my car was stolen a few days before, and I borrowed a friends car to travel to the dealership to buy a car that day. I now have limited time and resources to shop around.

I then asked what are my options for another used SUV. Aly stated that they only had one in stock, a Murano. And he quickly suggested that I take it for a test drive. I told him that I prefer to know the price of the Murano before I waste anymore of my time and his, before taking it for a test drive. The salesman Aly stated that he cannot quote the price of a used car and proceeded to rattle off information regarding new cars.

I thought I was being punked or in the twilight zone. English is my first and only language, and I make every effort to express myself succinctly and clearly, especially in matters of money. So I was not sure why we were having the miscommunication. I said to him that it’s clear he is an expert in new cars and maybe I should be speaking with a salesman knowledgeable in used cars. That obviously aggravated him and he let me know that only a manager can tell me the price of the murano and I had to wait as all the managers were busy with other customers and I should go for a test drive. I responded that I refuse to move until I knew the price of the one and only used AWD SUV on the lot at Nissan of Huntington. I then waited almost another 20 minutes for a manager to tell me the price. I am now an hour into this ordeal.

Omar the manager comes along and asked me to recount the entirety of my experience. I am almost close to tears at this point. He starts out by delivering the same excuse that it is typical for the dealership to fail to update the website, inventory and customer service with current and accurate information. Then he actually apologises for my experience up to that point and then tells me the price of the used Murano. I get up to leave, as there was no way I would ever contribute to the business and profit of Nissan of Huntington. He followed me outside to continue the apology and even explained that this was his second day on the job there. I am not sure how that was pertinent to the customer service received from Jackie, Janet and Aly thus far.

He further stated that it didn’t help that I yelled at his sales people. Where is Ashton Kutcher!!! He did follow up with saying that he appreciated my attitude with him. I explained that my tone, volume and attitude has been the same for the entirety of my visit and played the recording I made of the conversation between Aly, the salesman and I. Again, he apologised. I let him know that even though I appreciate the apology and effort on his part, it did not nullify the frustration, pain and utter disappointment that I experienced.

Liz called me the following day, Saturday July [redacted] to follow up on my experience, and I essentially recounted my experience. She was very kind over the phone, but again, saying I’m sorry does not help me get back the time I spent researching online, the time I took to call your offices, the time to drive to your location, the disappointment of not replacing my stolen car and the future time that has to be invested in continuing the search.

I was there for over an hour dealing with Aly:

1. Who stated that the dealership routinely does not provide accurate information to the public.

2. A salesman who did not listen to my requests and continuously tried to muscle me into buying a new car, contrary to everything I said.

3. Who refused to provide the selling price of a used vehicle

4, Who made me wait an additional 20 minutes before a manager came to provide the information I requested

5. Who aggressively insisted that I take the used car for a test drive before providing any additional information

6. Who ultimately did not help me buy a car that dayDesired Settlement: I want them to offer me a vehicle comparable in size, make, model, drive, mileage and price as advertised on the website.

Business

Response:

Dealership tried to apologize on numerous occasions to the consumer. Dealership realized that there were a few miscommunications that created this confusion.Dealership Manager intervened due to the miscommunications with the sales staff toward the customer. Dealership Manager tried to give the consumer options to help rectify the situation. Unfortunately the dealership was not able to find an amicable resolution to assist this consumer. Consumer left dealership to find another vehicle elsewhere. Dealership Manager followed up with this consumer to offer another vehicle to help correct the previous miss communications. Consumer had already purchased another vehicle at another location and was satisfied with her purchase. Consumer responded to the dealership Manager by stating NOT to call back again that she already bought a vehicle. Dealership congratulated her on her vehicle purchase and offered to Service her vehicle in the future. Dealership also offered a FREE Vehicle Inspection, Consumer replied with a Thank You.No further follow up needed !

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Dealership tried to apologize on numerous occasions to the consumer. (The dealership called me ONCE, Tuesday July **, 2015 at 5:14pm. Ian left a 50 second vmail. I returned his call same day, at 5:16pm. Two minutes later) Dealership realized that there were a few miscommunications that created this confusion. Dealership Manager intervened due to the miscommunications with the sales staff toward the customer. Dealership Manager tried to give the consumer options to help rectify the situation. (I was NEVER offered options. They said they didn't have options. I wanted the SUV advertised for $12,995 and there were no cars comparable available on that day, at that time. My stress began as the salesman was relentless in trying to get me to consider a new car or another used car that was over $10,000 more than my budget. As stated in my original complaint, I got an apology from the manager, Omar, who said it was his second day on the job. On July [redacted], while I was at Nissan, my issue began when Aly the sales guy said only a manager could tell me the price of the only used SUV on the lot. I still have the recording of that conversation where you can hear him clearly state that only a manager could tell me the cost of the used SUV and they were busy and he acknowledges that I had been waiting 20 minutes for that information. This was after he told me that the cars that I called to purchase days before, and on that same day were actually not there for purchase. I called and told the sales people that I was on my way to purchase either of the two cars I saw online and just needed to confirm that they were there. I still pave the printouts from the ads online and call history to show how many times I called about those 2 cars) Unfortunately the dealership was not able to find an amicable resolution to assist this consumer. Consumer left dealership to find another vehicle elsewhere. Dealership Manager followed up with this consumer to offer another vehicle to help correct the previous miss communications. (I left the dealership on July [redacted]. I wrote a complaint directly to the dealerships website and to the Revdex.com on July [redacted]. The dealership waited until July [redacted] to make FIRST contact with me. I challenge them to prove otherwise. I have my phone history and voicemails as evidence) Consumer had already purchased another vehicle at another location and was satisfied with her purchase. (Ian left a vmail from ###-###-####, 7/**/2015 at 5:13pm. I called him on the cell number he provided ###-###-#### at 5:16pm. He offered a comparable car for $13,995. I let him know that I was forced to purchase a Nissan Rogue that I was NOT HAPPY with. In my original complaint, I stated that I was a VERY motivated buyer because my car was stolen and I needed to replace it immediately. Therefore I had to buy a car. I further expressed my DISAPPOINTMENT in the fact that Nissan of Huntington took 3 weeks to respond to my complaint. I also mentioned it bothered me that he specifically stated he received my complaint from the Revdex.com. It bothered me because I also sent a complaint directly to Nissan. Did that mean if nothing was sent to Revdex.com, they would have ignored the complaint?) Consumer responded to the dealership Manager by stating NOT to call back again that she already bought a vehicle. (The above statement never happened in my conversation with Ian. I actually told Ian that I am coming in on Saturday July [redacted]. He offered a free check up of the car, as I bought it at a small dealership, who did not offer guarantees. I am not mechanically inclined and would have appreciated a review of the condition of the car. Based on the statement in the response above, I conclude that Ian is the MANAGER at Nissan of [redacted]. For clarity Ian stated that even though my complaint was sent to Huntington, [redacted] is the parent company and he just received instructions on that day to contact me.) Dealership congratulated her on her vehicle purchase and offered to Service her vehicle in the future. Dealership also offered a FREE Vehicle Inspection, Consumer replied with a Thank You. No further follow up needed ! (I expect a follow up from Nissan of [redacted]/Huntington to address my original complaint and clarify/prove the claims made in their response above. They also need to recant statements allegedly made by me)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Nissan Of Huntington strives to provide exceptional customer service. Unfortunately this is a daunting task, and it is not with out fault. Although we have made miscommunications and have apologized for these inaccuracies it can not help sell this vehicle to this customer. We have made attempts to improve the relationship with the customer through offering our Service Dept. services to assist the customer with her newly purchased vehicle. Unfortunately we are unable to assist this customer further to offset her faulted sales experience. It seems that the customer is unable to be met with a amicable solution. Customer expressed her displeasure of buying a vehicle that they were not happy with from a small dealership. It seems that either one of us car dealerships, either big or small can satisfy this customer. The customer is more then welcome to use our Service Facilities as well as take advantage of our FREE vehicle Inspection...We will be glad to run a Car Fax Report, and Service Records History report to assist this customer on the Information of her new vehicle. These Services are offered as a GOOD WILL courtesy. ?

Review: Leased a new car back on July 2014. Sales person was willing to give me 10 free oil changes if I took a survey. I took the survey and notified the sales person. He told me that he was going to note the account regarding the oil changes. Went for an oil change few months ago and got charged. Went back for an oil change this morning and got charged. I called to speak to the [redacted] and was told that the [redacted] was in a meeting. I gave them my number and havent received any kind of call. I wont be returning to this dealership for any kind of service. Will not be doing any future business with this dealership. Sales person are dishonest and not trustworthy. Dealership is a scam.Desired Settlement: Honor the 10 free oil changes and would like a refund for the amount spent already on the oil changes.

Business

Response:

Nissan of Huntington offers a $ 8.95 First Scheduled Oil change to New Car Customers for their FIRST New Car Oil Change. Customer DID this and paid the $ 8.95 fee. Any other oil change is to be charged at a regular price of $ 24.95.Nothing was promised to customer for any survey. Nissan Of HUntington does not offer FREE oil changes. Customer had 2 oil changes during his ownership so far, both were paid for as it is the Dealerships standard pricing practices.Nissan Of Huntington prides itself on Customer loyalty and is a National Leader in Customer Satisfaction. It is the Dealerships business to take care of every customer to the best of its ability.Please see attached documents showing nothing promised or implied. No Service Maintenance plan was purchased or implied. Customer is charged a NOMINAL FEE for an Oil Change.If customer feels that they want to speak with me directly, please free to reach me at Nissan Of Huntington [redacted]. [redacted], [redacted].

Review: I have a Lease with nissan of huntington and my car has stopped working. When I call the service center the representative on the phone was very unhelpful. Any question I had he couldn't produce a simple answer or point me in the right direction. When I asked the gentleman to please transfer me to a [redacted] he hung up on me. I call back and the same gentleman picked up, he hung up on me again! Unable to help me while im stranded in a parking lot I had to [redacted] the nissan assistance for road side service and did it myself. I call and ask to please speak with another [redacted], I spoke to another gentleman in regards to the incident and calmly asked for a loaner car while my car was being looked at. He told me there were non left. Yesterday I had work done at the dealership and I asked for a loaner and they had the same excuse. I missed a full day of work and now on my day off I have the honor to miss it as well because I have no car.Desired Settlement: I would hope a [redacted] will be able to contact me so we can speak about this issue directly. I would hope to just return the lease so I dont have to deal with nissan anymore.

Business

Response:

Contacted [redacted] to resolve all and any issues with vehicle. [redacted] stated that his vehicle did not start and needed to be towed to dealership service department. This caused [redacted] to be upset. Vehicle was towed to dealership service department and issue was repaired very quickly while [redacted] waited. Nissan of Huntington has also offred [redacted] complimentary service when his next maintainence visit, due to any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the email for proof of complimentary service was never sent to my e mail.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Nissan Of Huntington will forward scanned docs that were scanned and sent to the [redacted].

Customer will have her email as per her request .

Nothing else to follow up on …

please close this complaint !!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been trying for two weeks to be refunded $350 for a deposit on a vehicle that I did not purchase. I have contacted sales people and managers to attempt to be refunded the money and have been getting the run around. No one seems to know what they are doing or talking about. Two managers said that they had taken care of it yet two weeks later the transaction has no been refunded.Desired Settlement: I want to be refunded the money IMMEDIATELY WITH interest that I have to pay on my credit card for the transaction.

Business

Response:

Please find attached credit card refund slip for $350.00 deposit and another $50.00 credit for Good Will interest

Thank you

Review: After a lengthy discussion with salesman, [redacted] over a 2012 Certified Pre-Owned Special Edition Nissan Sentra (VIN #[redacted]), I presented an offer of $9500. The [redacted], [redacted], asked that if they could get me into this car would I drive it off the lot tonight (June **, 2014). I explained that at the approval of my spouse, I would. She requested plates for the car so I could drive it home for his approval. After his approval, I advised the salesman ([redacted]) that I would proceed. At this point, they ran my credit and then came back to declare that my offer was too low (which they had to know prior to my making the offer). They offered other cars (to purchase and/or lease - pushing to lease a vehicle) and I refused. On 6/**/14, I received a call from [redacted] to lease or purchase another vehicle, still I refused. Later that evening, they requested that I come in as they were going to let me "rob the place" (their words, not mine). I met with [redacted] ###-###-####, he confirmed the car was still available. After apparently discussing this with [redacted], the [redacted], he, ([redacted]), advised me that there was no way to sell the car at that price. He continued to offer the sell or lease of a different car. I was livid and still refused to purchase or lease what "THEY" wanted me to have as my purpose for returning was to move forward on the original vehicle we discussed.Desired Settlement: To proceed with the original sell at the price offered, $9500.00

Business

Response:

After failing to meet an amicable agreed upon sale price during the initial negotiations the customer had left.

Customer was contacted as a " Follow Up " courtesy call to see if we could revisit the negotiations on this vehicle a second time.

Customer was not flexible in their initial offering of $ 9,500.00. This Special Edition, 1 owner, clean Carfax vehicle is being offered for sale on the internet for $15,995.00.

We have tried numerous attempts and follow up calls to get this customer to understand that this vehicle could NOT be sold at the price they offered.

Customer was presented new vehicle leases that had very low lease payments, as well as OTHER pre owned vehicles that had more negotiable and favorable pricing.

Moving forward on the sale of this specific vehicle would be possible at the asking price of $15,995.00.

Unfortunately this vehicle is not able to be sold at the offered $9,500.00 price.

It is in the customers best interest to negotiate their best deal possible, as well as the Dealers interest to sell it at a fair price that makes sense to the dealer.

With these understandings, NOT ALL deals are possible to be made. The Dealer does not WIN when they loose the opportunity to sell a vehicle, nor can they LOOSE to sell a vehicle either.

We make every attempt to be fair and accurate in our offerings and information provided.

At this time we feel there is no other follow up needed, nor do we feel that there is any basis of this complaint and ask for this ID #[redacted] to be closed.

The [redacted] and Sales Management team can be reached for any reason at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[As stated in the initial complaint, I believe Nissan was aware that the vehicle was not able to be sold at the initial price offered but they planned to use the "bait and switch" tactic to reel in the sale, thereby making me to believe the offer was acceptable. They were also aware at the inception of the conversation that I did not want my credit run but after allowing me to drive the car home for my spouses approval and returning to proceed with the sale, I allowed them to run it. Only after confirming my credit worthiness, did they state that the offer was "too low" and decided to back-pedal out the potential sale. Therefore, I am requesting that this complaint remain open so future buyers can be aware of their tactic. Should you decide to close it, it will be posted on social media and with the FTC for awareness purposes only. Also note that the car was posted on the internet for $12,995 on 6/**/14 and changed to $15,995 on 7/*/14.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our response is the same. Whereas we try to make every possible deal - there are situations that we can just not agree on a price/ terms.

There was NO bait and switch tactic nor any misleading information. There is NO fact in the customer's accusations and if they wish to provide actual proof (an ad) etc - I will be more than happy to entertain this claim and provide proof of no wrong doing. I am considering this harassment if there is no valid claim

There is no validity in this claim and wish to close it out.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The misleading information was when Nissan led me to believe that a $9500 sale was possible. They never attempted to negotiate my offer prior to running my credit nor did they ever state that the offer was too low. Since there IS proof of them accepting a trade-in on a vehicle with negative equity and allowing double the Kelly Blue Book value, there was no reason for me to believe that my offer was an impossibility.

In my opinion, their sales practices were predatory in nature and they give new meaning to the phrase "Buyer Beware". I understand that if they don't sell cars it defeats their purpose for being in business BUT to make a profit in a downed economy at the expense of the consumer is quite unfair (which would not have been this case). My offer was $9500 and AFTER running my credit, they offered the sale at $17,000 (almost double the offer). They never stated that there was a credit issue, only that the offer was "too low".

Since [redacted] has no first hand knowledge of the conversations nor was she privy to the things that transpired during it, she is in no position to speak on it. And FYI, just because she's considering my COMPLAINT as harassment doesn't make it so. This constitutes my personal experience with their establishment and teaches me to "GET IT IN WRITING" the next time. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Purchased a used Rogue from Nissan of Huntington. Was told by salesman it came with only 1 key. I was surprised and said would like another. He advised would have to buy one and cheaper at "[redacted]". Next day went to a local locksmith and told key was "chipped" and would cost $85. Called N of H and was told you could have negotiated an extra before purchase, but now basically tough luck. I feel we were mislead by salesman anf finance mgr.

Review: I was contacted by the dealership on Saturday May ** with a very specific offer. A Nissan Murano SV with back up camera and leather seats for the same price we are currently paying for our Nissan Altima, $299.89 a month. Sales rep was asked NUMEROUS times if this was a ploy to get us to the showroom. We couldn't have been clearer in our conversation and even asked the rep to please inform [redacted] of deal promised before we went down as to not waste our time. She said she would. We were explicit in our conversation with her and she repeatedly confirmed her original offer. On Sunday May **, my husband went to dealership to get the car we were told about. [redacted] claimed there was no such deal and it was just the reps job to get us into showroom. The exact thing we asked the rep the day before and were told was this was the absolute real deal for the holiday weekend. When my husband asked [redacted] to bring sales rep to the floor to confirm our conversation, he would not. I called sales rep to complain about her lying to me and she still insisted that she spoke to [redacted] about the deal she promised us. When I pressed her further as to why he said he was unaware of it she hung up on me. I then called [redacted] of showroom and got nowhere with him as well. I contacted Nissan Corporate only to be told that issue had to be handled by dealer. This was a scam. We never had any intention of going to dealer for a car. Our lease expires in October. We were VERY EXPLICIT with sales rep and she repeatedly acknowledged that she understood exactly what she was promising us and what we were expecting. This is an unacceptable business practice and would like the Revdex.com to help us.Desired Settlement: We want the car as promised for price as promised. We have been long time customers of dealer and are appalled at the treatment we have received

Business

Response:

As we would love to make a deal with every customer that walks thru the door, it is some times does not work out that way. A deal is made when it is favorable to both parties. I am attaching a statement from our [redacted], [redacted]. I attempted to shorten it but I did not want to take awat from the facts. Please note, the customer PHONED in and did not come in with an ad, etc.

PLease acept this statement as proof to close out this case. No harm or wrong doing was done, we just could not come to agreeable selling terms

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because the entire basis of their answer is based on lies. The first lie is in the first sentence. WE did NOT contact them. [redacted], THEIR customer sales rep, called OUR house on Saturday May, ** at approximately 2:00PM. SHE initiated the conversation and told us, that we could get a Nissan Murano SV with leather seats and a back up camera for what we were paying, or less, for our current Altima. WE told her that it sounded too good to be true and after asking her very specific questions and telling her that if this was just a ploy to get us into the showroom WE were not interested. She told us it was absolutely as she stated. WE made NO DEMANDS as stated in their response. The next lie deals with the people they claim we spoke with. First of all, my husband dealt with [redacted], not [redacted] as stated. My husband NEVER MET [redacted], he only spoke with him on the phone that Sunday, May **. MY HUSBAND NEVER met or spoke with [redacted] either, as stated in their response.

Review: This transaction was handled by Nick C[redacted] (spelling uncertain) via phone calls with my son Sean and was completed in the dealership by me (Terry). Nick made multiple misrepresentations of my 2012 Nissan Rogue and the 2015 Nissan Rogue Select in terms of features what the 2015 model offered. Nick also indicated that all expenses for this would be covered with $541 and a $258 or $259 monthly lease payment. These figures were false and I ended up spending more on the lease transaction than initially agreed. Lastly, Nick indicated I would only be in the dealership for about an hour on June [redacted] 2015 to complete the transaction. I was actually at the dealership for 4.5 hours.

Sean (my son) made multiple calls to Nick after June [redacted] 2015 to discuss the transaction, but Nick has been unresponsive. Piero B[redacted] had some communication with Sean via E-Mail in July and August of 2015, but Piero stated there was nothing Nissan was willing to do. Sean even reached out to Nissan’s Corporate Headquarters, but all they did was refer us back to the dealership.

Nick made several omissions about the 2012 Rogue vs. 2015 Rogue Select. He actually stated the cars were identical other than the sun/moon roof. Nick was perfectly content disclosing as little about the difference in vehicles as possible. At the end of the day, he concealed the truth to make the sale.

Test driving a car for a few miles and signing documents during a marathon 4.5 hour dealership appointment seems like a pretty good trap for consumers. Most people would have signed anything you put in front of them after waiting that long just to get the heck out of there.

I thought Nissan Management would have some options available for situations like these in which loyal customers (who has always paid her monthly lease payment on time and has been with Nissan for over 10 years) are taken advantage of.

Nissan has been charging me for two vehicles since the June [redacted] 2015 transaction, which has reduced my credit score by almost 100 points. This needs to be resolved as soon as possible. I can't believe this is the experience a senior citizen received when going to this dealership.Desired Settlement: I would like to be placed in a new vehicle that matches all of the features that I had in my 2012 Nissan Rogue. Given my overall terrible experience with the dealership, I am looking for them to place me in a 2015 Rogue-SL with the SL Premium Package while maintaining the $259 monthly lease payment until July 2018. These are the same lease terms for the 2015 Nissan Rogue Select that they put me in on June [redacted] 2015.

Consumer

Response:

At this time, I have not been contacted by Nissan of Huntington regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

I'd like to state that Nissan of Huntington is now under new management and we pride ourselves in providing our customers with a truly exceptional experience. That being said, Nissan of Huntington has always been equipped with a state of the art delivery team and extremely knowledgeable personnel who cover all options with customers prior to customers taking physical delivery of their new vehicle. In Contrast, this process makes it impossible for a customer to state that 1. They received the wrong vehicle 2. That they were unclear or didn't understand every feature in their new vehicle. On the heels of that, Nissan of Huntington will go the extra mile to assure that our customers are 100% satisfied with their buying experience, but to ask for a $33,770 (2016 Nissan Rogue SL Premium) vehicle for a lease of $259.00 per month because of a lack of communication is completely unrealistic. It seems as this is a simple case of buyers remorse. Nissan of Huntington did nothing wrong. P.S. I made an attempt to call corporate for an "early lease termination" but she's only made 8 payments to her current lease. Therefore, she does not qualify just yet for this program which would've allowed us to get her out of her lease and into a new one at or about what she's paying for the vehicle she really wants now. Nissan of Huntington will make another attempt at this program once she fulfills the minimum 12 payments. I also tried to appraise her car in hopes of closing the gap there as will but when it was all said and done what she wants (right now) represents such a loss that it doesn't make any sense to proceed forward. Feel free to contact me directly if you have any further questions. Thank you. Omar A[redacted]General ManagerNissan of Huntington

Review: I traded in my car to Nissan of Huntington on 1/*/2014(Saturday). I did not have my Title with me at the time of trade in. Nissan of Huntington charged me a sum of $65 to obtain duplicate title from DMV. I told them I have the Title at home and will bring it back to them next day. They said if you bring it back we will refund you the fees we charged to obtain duplicate title. On 1/*/1014(Sunday) brought in the original title. I even took persons signature at their finance department that they have received the title. Since than I have been calling every month to follow up to get my refund money but I was given different excuses. My last in person visit to the dealership was on 8/**/2015, I was told they can not help me because management has changed and issue is more than year old.Desired Settlement: Just want my rightful money refund for duplicate title charge.

Business

Response:

Nissan Of Huntington has processed a check for the reimbursement of these charges.Customer will receive check in her mailbox no later then Wednesday via [redacted].?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June *, 2014 my mother leased a Nissan Sentra 2014 from the Nissan of Huntington. Unfortunately, on October [redacted] that car while parked in front of her residence was hit by another. The morning of my mother found the car being towed by the insurance. She inquired from the driver who said the damage was about $9,000 and she should contact her leasing dealership for assistance. Since my parents' English is limited I their daughter called the dealership on their behalf (legally authorized). After being transferred and placed on hold a couple of times I finally reached [redacted] who said as long as the car is "un-driveable" we should come in. I could not go with my parents since I have a baby at home and my husband is deployed, so a translator friend and a neighbor went with them. They brought the police report number, garage contact information, and insurance information with them. [redacted] the salesperson took that information from them and returned 15 minutes later stating everything is taken care of and he will set them up with a new car. They inquired about the old car, and he again stated all is taken care of by dealership. Therefore, my parents left with a new car along with a new lease. The following Monday, October [redacted] I called Nissan of Huntington to verify nothing else at this point is needed from us. After speaking to [redacted], and then a rude [redacted] I was informed my parents are now responsible for both leases. I tried to reason with them but to no avail. We filed with consumer affairs and aside from a report on file they did not help. The dealership called and I repeated yet again the whole situation to another [redacted] and was told nothing can be done. I was willing to compromise where my parents can pay fees for broken lease etc. However, they again refused to help. We called the dealership for guidance and instead my parents were taken advantage of, that is not the way to conduct honest business. We tried to settle this by a compromise and again nothing. We are asking for help.Desired Settlement: We would like to be released from one of the leases, we should not be responsible for both. We are willing to compromise.

Business

Response:

We have come to a mutual agreement and have attached proof of this agreement.Customer is satisfied and there is no further follow up needed.Close this complaint !