Nissan of Huntington

RE: COMPLAINT 2001 NISSAN MAXIMA, MILES 132,067
Customer brought vehicle in for an ABS brake issue. Vehicle was inspected and diagnosed. During diagnosis the technician had noted that the cause of failure was due to the ABS braking control unit. It was also noted that the physical condition...

of the mountings for this unit, as well as the electrical connectors had been tampered with previously by unknown party. Further this unit was leaking brake fluid. We realize this is an expensive repair on an older vehicle, and were willing to work with customer as far as parts pricing etc.The ABS control unit also supplies the speed sensor signal for the speedometer as well. Simply, the vehicle was properly and honestly diagnosed, but customer declined to perform repairs. If the repairs were performed it would have alleviated any and all issues.

Nissan Of Huntington strives to provide exceptional customer service. Unfortunately this is a daunting task, and it is not with out fault. Although we have made miscommunications and have apologized for these inaccuracies it can not help sell this vehicle to this customer. We have made attempts to improve the relationship with the customer through offering our Service Dept. services to assist the customer with her newly purchased vehicle. Unfortunately we are unable to assist this customer further to offset her faulted sales experience. It seems that the customer is unable to be met with a amicable solution. Customer expressed her displeasure of buying a vehicle that they were not happy with from a small dealership. It seems that either one of us car dealerships, either big or small can satisfy this customer. The customer is more then welcome to use our Service Facilities as well as take advantage of our FREE vehicle Inspection...We will be glad to run a Car Fax Report, and Service Records History report to assist this customer on the Information of her new vehicle. These Services are offered as a GOOD WILL courtesy. ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The speedometer was working properly when brought my car to the shop for diagnosis. When I picked up the car and drove away I realized the the speedometer no longer worked. I immediately returned and was told to bring it back the next morning to quickly check if any connector may have been left unplugged. When I returned the next morning I was asked to leave the car. I reminded them that they said I could wait and should it should not take any longer than 1 hour or so. At that point they started to claim that the diagnosis procedure did not call for any connectors to be check and refused to do anything more the a cursory check to see if they did something to cause the speedometer to stop working. They claim it was just a coincidence that it stopped working.
Talking to other mechanics, to properly diagnose a bad ABS controller one should check that the wheel sensors reported bad are actually good which would require disconnecting connectors. They claimed they did none of that, so why was I charged $130 diagnosis fee? What was actually done?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As we would love to make a deal with every customer that walks thru the door, it is some times does not work out that way.  A deal is made when it is favorable to both parties.  I am attaching a statement from our [redacted].  I attempted to shorten it but I did...

not want to take awat from the facts.  Please note, the customer PHONED in and did not come in with an ad, etc.
PLease acept this statement as proof to close out this case.  No harm or wrong doing was done, we just could not come to agreeable selling terms
Thank you
[redacted]

Customer came to Dealership to get a scheduled oil change. Oil change was done to specific guidelines of our service department. Customer called stating that she got home and heard noises coming from her vehicle. Customer exclaimed that these noises were due to NO OIL in her engine. 
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Dealership advised customer to not start this vehicle. Customer demanded that the dealership send over a mechanic to add oil to this engine. Dealership mechanic added oil to this vehicle and took vehicle back to the dealership to be re checked. Once back at the dealership it was observed that there was TOO MUCH oil in this vehicle.
Dealership then reset the Oil to the proper level. Rest oil change sensor and road tested the vehicle for ANY engine noises. Vehicle was NEVER without any oil. It is believed that the customer looked at the CLEAMN FRESH new OIl from the current oil change and mis read the dip stick. Customer complained about noise, then switched it to vibration, and then hesitation. None of these complaints were ever validated in any way. These road tests were done with and without the customer present in the vehicle. NO NOISES or anything abnormal we e ever found. Customer took vehicle to ANOTHER dealership and these complaints were AGAIN unfounded.
The dealership english and spanish speaking *** *** has been in constant communication with this customer and to this date there has not been any other Complaints or erroneous noises from this said engine.
If the customer wishes to bring the vehicle back in for another Inspection or observation we request that she set up an appointment with the *** *** whom she is most familiar with. It is in the dealership best interest to address, and to be able to remedy every customer complaint. As this is a huge task, not every complaint can be fully resolved to both parties liking. This dealership takes great pride in being a National  Service Customer Satisfaction leader, and upholds some of Nissan North Americas highest standards in customer relations. Exceptional Customer Satisfaction is our customer promise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]
Please read the contract, this DOES NOT make sense.  This was a contract to purchase a lease for a 2014 SV Rogue, 15 K, ELT of $1,831.00.  This has nothing to do with today of the ELT of $4,122.00.  The salesman assured me that it was a sign and drive done deal with NO money out of my pocket.  Reason why it did not go through is because 1 week later they called and stated they found a car and they want an additional $2,000.00 out of my pocket which was not agreed on in the contract.  This is why I wanted my deposit back, because contracts mean nothing to Nissan.  They do not honor contracts!  This is why I am contacting The Revdex.com to protect me and other customers of their sneaky dealings!  I have the proof all in the Contract!  The salesman truly assured me NOT TO WORRY, ALL WILL BE GOOD!  Which is a lie!  This is fraud!
Please note:  We have done the ELT with Nissan of Huntington before with a salesman [redacted].  NO problem at all with NO money down, sign and drive. 
I am a valued customer and I have been leasing cars for over 15 years!  What is the problem now???  I have excellent credit and never missed a payment!  Please respond ASAP. 
 
Thank you,
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I'd like to state that Nissan of Huntington is now under new management and we pride...

ourselves in providing our customers with a truly exceptional experience. That being said, Nissan of Huntington has always been equipped with a state of the art delivery team and extremely knowledgeable personnel who cover all options with customers prior to customers taking physical delivery of their new vehicle. In Contrast, this process makes it impossible for a customer to state that 1. They received the wrong vehicle  2. That they were unclear or didn't understand every feature in their new vehicle.  On the heels of that, Nissan of Huntington will go the extra mile to assure that our customers are 100% satisfied with their buying experience, but to ask for a $33,770 (2016 Nissan Rogue SL Premium) vehicle for a lease of $259.00 per month because of a lack of communication is completely unrealistic. It seems as this is a simple case of buyers remorse. Nissan of Huntington did nothing wrong. P.S. I made an attempt to call corporate for an "early lease termination" but she's only made 8 payments to her current lease. Therefore, she does not qualify just yet for this program which would've allowed us to get her out of her lease and into a new one at or about what she's paying for the vehicle she really wants now. Nissan of Huntington will make another attempt at this program once she fulfills the minimum 12 payments. I also tried to appraise her car in hopes of closing the gap there as will but when it was all said and done what she wants (right now) represents such a loss that it doesn't make any sense to proceed forward. Feel free to contact me directly if you have any further questions. Thank you. Omar A[redacted]General ManagerNissan of Huntington

Purchased a used Rogue from Nissan of Huntington. Was told by salesman it came with only 1 key. I was surprised and said would like another. He advised would have to buy one and cheaper at "[redacted]". Next day went to a local locksmith and told key was "chipped" and would cost $85. Called N of H and was told you could have negotiated an extra before purchase, but now basically tough luck. I feel we were mislead by salesman anf finance mgr.

Please see attached buyers order and DealerRater Bad review.
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Customer AND Dealership were not able to come to terms on the final deal.
Customer AND Dealer have the right to refuse any deal that DOES NOT make sense to either party at any time prior to Contract Signing.
Customer entered into a Purchase Agreement to LOCATE a vehicle, NOT a Contractual Lease Agreement.
Customers Deposit was refunded by the office.
Customer has stated in her complaint that she and I quote " I have done early buyout leases from Nissan in the past more than once with NO problem.
After calling Nissan and confirming the Customers account, Nissan Early Termination Dept. stated that the Customer had called in a and requested a Early termination that was different from OUR Written Purchase agreement, The ELT now is $ 4,122.77
The Original ELT (Early Lease Termination) amount on the Purchase Agreement is $1831.11.
Unfortunately there is no WRONG doing when a deal is not able to be met. Nissan of Huntington tried in its best interest, but was unable to meet these Customer terms.
 The customer's request was to refund their deposit on the locate - we did fulfill the customer's requestThank you
[redacted]
[redacted]
Dibre Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been  resolved because:

[The misleading information was when Nissan led me to believe that a $9500 sale was possible. They never attempted to negotiate my offer prior to running my credit nor did they ever state that the offer was too low. Since there IS proof of them accepting a trade-in on a vehicle with negative equity and allowing double the Kelly Blue Book value, there was no reason for me to believe that my offer was an impossibility.
In my opinion, their sales practices were predatory in nature and they give new meaning to the phrase "Buyer Beware". I understand that if they don't sell cars it defeats their purpose for being in business BUT to make a profit in a downed economy at the expense of the consumer is quite unfair (which would not have been this case). My offer was $9500 and AFTER running my credit, they offered the sale at $17,000 (almost double the offer). They never stated that there was a credit issue, only that the offer was "too low".
Since ** [redacted] has no first hand knowledge of the conversations nor was she privy to the things that transpired during it, she is in no position to speak on it. And FYI, just because she's considering my COMPLAINT as harassment doesn't make it so. This constitutes my personal experience with their establishment and teaches me to "GET IT IN WRITING" the next time. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the email for proof of complimentary service was never sent to my e mail. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 Dealership tried to apologize on numerous occasions to the consumer. (The dealership called me ONCE, Tuesday July **, 2015 at 5:14pm. Ian left a 50 second vmail. I returned his call same day, at 5:16pm. Two minutes later) Dealership realized that there were a few miscommunications that created this confusion. Dealership Manager intervened due to the miscommunications with the sales staff toward the customer. Dealership Manager tried to give the consumer options to help rectify the situation. (I was NEVER offered options. They said they didn't have options. I wanted the SUV advertised for $12,995 and there were no cars comparable available on that day, at that time. My stress began as the salesman was relentless in trying to get me to consider a new car or another used car that was over $10,000 more than my budget. As stated in my original complaint, I got an apology from the manager, Omar, who said it was his second day on the job. On July [redacted], while I was at Nissan, my issue began when Aly the sales guy said only a manager could tell me the price of the only used SUV on the lot. I still have the recording of that conversation where you can hear him clearly state that only a manager could tell me the cost of the used SUV and they were busy and he acknowledges that I had been waiting 20 minutes for that information. This was after he told me that the cars that I called to purchase days before, and on that same day were actually not there for purchase. I called and told the sales people that I was on my way to purchase either of the two cars I saw online and just needed to confirm that they were there. I still pave the printouts from the ads online and call history to show how many times I called about those 2 cars) Unfortunately the dealership was not able to find an amicable resolution to assist this consumer. Consumer left dealership to find another vehicle elsewhere. Dealership Manager followed up with this consumer to offer another vehicle to help correct the previous miss communications. (I left the dealership on July [redacted]. I wrote a complaint directly to the dealerships website and to the Revdex.com on July [redacted]. The dealership waited until July [redacted] to make FIRST contact with me. I challenge them to prove otherwise. I have my phone history and voicemails as evidence) Consumer had already purchased another vehicle at another location and was satisfied with her purchase. (Ian left a vmail from ###-###-####, 7/**/2015 at 5:13pm. I called him on the cell number he provided ###-###-#### at 5:16pm. He offered a comparable car for $13,995. I let him know that I was forced to purchase a Nissan Rogue that I was NOT HAPPY with. In my original complaint, I stated that I was a VERY motivated buyer because my car was stolen and I needed to replace it immediately. Therefore I had to buy a car. I further expressed my DISAPPOINTMENT in the fact that Nissan of Huntington took 3 weeks to respond to my complaint. I also mentioned it bothered me that he specifically stated he received my complaint from the Revdex.com. It bothered me because I also sent a complaint directly to Nissan. Did that mean if nothing was sent to Revdex.com, they would have ignored the complaint?) Consumer responded to the dealership Manager by stating NOT to call back again that she already bought a vehicle. (The above statement never happened in my conversation with Ian. I actually told Ian that I am coming in on Saturday July [redacted]. He offered a free check up of the car, as I bought it at a small dealership, who did not offer guarantees. I am not mechanically inclined and would have appreciated a review of the condition of the car. Based on the statement in the response above, I conclude that Ian is the MANAGER at Nissan of [redacted]. For clarity Ian stated that even though my complaint was sent to Huntington, [redacted] is the parent company and he just received instructions on that day to contact me.) Dealership congratulated her on her vehicle purchase and offered to Service her vehicle in the future. Dealership also offered a FREE Vehicle Inspection, Consumer replied with a Thank You. No further follow up needed ! (I expect a follow up from Nissan of [redacted]/Huntington to address my original complaint and clarify/prove the claims made in their response above. They also need to recant statements allegedly made by me) 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

After failing to meet an amicable agreed upon sale price during the initial negotiations the customer had left.
Customer was contacted as a " Follow Up " courtesy call to see if we could revisit the negotiations on this vehicle a second time.
Customer was not flexible in their...

initial offering of $ 9,500.00. This Special Edition, 1 owner, clean Carfax vehicle is being offered for sale on the internet for $15,995.00.
We have tried numerous attempts and follow up calls to get this customer to understand that this vehicle could NOT be sold at the price they offered.
Customer was presented new vehicle leases that had very low lease payments, as well as OTHER pre owned vehicles that had more negotiable and favorable pricing.
Moving forward on the sale of this specific vehicle would be possible at the asking price of $15,995.00.
Unfortunately this vehicle is not able to be sold at the offered $9,500.00 price.
It is in the customers best interest to negotiate their best deal possible, as well as the Dealers interest to sell it at a fair price that makes sense to the dealer.
With these understandings, NOT ALL deals are possible to be made. The Dealer does not WIN when they loose the opportunity to sell a vehicle, nor can they LOOSE to sell a vehicle either.
We make every attempt to be fair and accurate in our offerings and information provided.
At this time we feel there is no other  follow up needed, nor do we feel that there is any  basis of this complaint and ask for this ID #[redacted] to be closed.
The [redacted] and Sales Management team can be reached for any reason at ###-###-####.

Review: I entered into a deal with them on 7/**/2014, where a turned in a 2012 KIA which had lease payments due, they took possession of the leased vehicle and were supposed to pay off the lease. I am not really sure what happened next but in December 2014 I found out that my credit was ruined due to a 90 day past due payment for the KIA that I no longer had. I called the dealership at that time told them what I needed was told no problem, sure we will get you whatever you need well it is now 7/**/2015 and my credit is still ruined and I am still waiting. It is just short of a year, I have tried everything including calling the corporate offices of Nissan and have gotten no help at all. I do know this I will NEVER buy another Nissan from his dealership or any other Nissan dealership and I will NEVER recommend them to anybody. I certainly do not think they deserve an A+ rating. They are terrible and once they got the sale it was too bad on me.Desired Settlement: As I have told them for 6 months I want the proper information from them to clear my credit which was PERFECT until the deal I did with them.

Review: Let me start off by saying this has been the worst experience I have ever had of leasing a car through Nissan of Huntington.

My whole entire family, my husband's sister's, including myself have been buying and leasing Nissan's for well over 15 years + !

They claim that they want to be Number 1, but they have a lot of work to do to in order to accomplish this task by simply treating their customers with dignity, respect and being professional. The management is very arrogant and persistent in getting you to believe something that is not true!

This is my story, I went to Nissan of Huntington to get an early buy out for my lease on the Rogue so that I can lease a new 2014 Rogue. I have done early buyout leases from Nissan in the past more than once with NO problem. I had a contract with the deal completed with Jason in my price range and I gave them a deposit. This was going to be a sign and drive which means taxes are rolled into the payment and no out of pocket expenses only DMV and first payment. I was told the car was not available and that it was coming in soon. Two weeks later anticipating on getting my new car, I get a call from the dealership stating that I had to give them an additional $2,000.00 out of my pocket. IT COMES TO SHOW YOU THAT CONTRACTS MEAN NOTHING WITH NISSAN OF HUNTINGTON. I was totally MISLED! Now for my deposit that I had given them on my charge card I wanted them to credit me because they would NOT let the deal go through that was on the contract and it took them literally 3 weeks and 4 managers, including [redacted] to talk on the phone and to credit my account. I called AMEX and was told that the Nissan Dealership still did NOT credit my account. I truly hope that everyone is reading this review so that you are aware of this company. They cannot be trusted! Reviews are everything, I am not done telling my story to other websites like [redacted] and [redacted]'s blue book and the Revdex.com. Good Luck!Desired Settlement: Honor the contract that was promised to me and I also gave them a payment of $320.00 for the deposit.

Contract entails: $320.00 monthly payment, sign and drive, 15,000 miles a year 2014 SV Rogue with sunroof package AWD. and buyout remaining lease on my 2012 lease.

Thank you,

Business

Response:

Please see attached buyers order and DealerRater Bad review.

Customer AND Dealership were not able to come to terms on the final deal.

Customer AND Dealer have the right to refuse any deal that DOES NOT make sense to either party at any time prior to Contract Signing.

Customer entered into a Purchase Agreement to LOCATE a vehicle, NOT a Contractual Lease Agreement.

Customers Deposit was refunded by the office.

Customer has stated in her complaint that she and I quote " I have done early buyout leases from Nissan in the past more than once with NO problem.

After calling Nissan and confirming the Customers account, Nissan Early Termination Dept. stated that the Customer had called in a and requested a Early termination that was different from OUR Written Purchase agreement, The ELT now is $ 4,122.77

The Original ELT (Early Lease Termination) amount on the Purchase Agreement is $1831.11.

Unfortunately there is no WRONG doing when a deal is not able to be met. Nissan of Huntington tried in its best interest, but was unable to meet these Customer terms.

The customer's request was to refund their deposit on the locate - we did fulfill the customer's request

Thank you

Dibre Auto Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Please read the contract, this DOES NOT make sense. This was a contract to purchase a lease for a 2014 SV Rogue, 15 K, ELT of $1,831.00. This has nothing to do with today of the ELT of $4,122.00. The salesman assured me that it was a sign and drive done deal with NO money out of my pocket. Reason why it did not go through is because 1 week later they called and stated they found a car and they want an additional $2,000.00 out of my pocket which was not agreed on in the contract. This is why I wanted my deposit back, because contracts mean nothing to Nissan. They do not honor contracts! This is why I am contacting The Revdex.com to protect me and other customers of their sneaky dealings! I have the proof all in the Contract! The salesman truly assured me NOT TO WORRY, ALL WILL BE GOOD! Which is a lie! This is fraud!

Please note: We have done the ELT with Nissan of Huntington before with a salesman [redacted]. NO problem at all with NO money down, sign and drive.

I am a valued customer and I have been leasing cars for over 15 years! What is the problem now??? I have excellent credit and never missed a payment! Please respond ASAP.

Thank you,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On July *, we traded in a 2010 Toyota Prius lease when we purchased the Nissan Altima. As of today, this lease has not been satisfied according to Toyota. Apparently this vehicle is locked on a lot at Nissan of Huntington. Since we no longer have possession of this vehicle, we do not carry insurance on it. Even though we traded this car in a month ago, we are still liable for it because this dealership has not made the remaining payments or provided the payoff amount. I assumed that professional dealerships verify a potential car presented for trade in to ascertain the payoff or remaining payments and to know in fact whether it is in the name of the person attempting to surrender it and if the account number and other pertinent information is correct.

Because of Nissan of Huntington's delay, we had to make the payment in July to avoid a missed payment and detrimental effect on our credit rating. We were told that the dealership attempted to make payment but had the wrong account number. When they were given the correct account number, we were told the problem was corrected and we had nothing to worry about. Today is August * and we are no closer to finalizing what would seem to be a routine and simple transaction. There should have been four remaining payments starting in July and ending with October

OR the payoff amount given to Toyota.

Our salesperson was [redacted] with [redacted] handling the finance segment. [redacted] is the [redacted] who has informed us that since we made the July payment, they will give us a check in the amount of two payments and we can "call it a day." That is not an acceptable resolution. Our contention is that the remaining three payments be made immediately so that Toyota can close this account and that we be reimbursed for the July payment we made OR payoff be made to Toyota and we be reimbursed for our July payment. According to Nissan USA, the standard method for satisfying a trade in lease is to provide the payoff amount to the manufacturer.

Thank youDesired Settlement: Satisfy lease of traded in vehicle.

Business

Response:

Payments made - please find supporting documentation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As part of a new vehicle lease at Nissan of Huntington, we relinquished a 2010 Toyota Prius lease into their possession on July *, 2013. This car was at their dealership until they decided to satisfy the lease termination on August **, 2013. When we handed the Prius to Nissan of Huntington it had an odometer reading of approximately 11,500 miles. When this car was given back to Toyota by Nissan of Huntington on August **, the odometer reading was well in excess of this mileage and someone other than my wife or I signed the odometer statement attesting to this amount and also claiming that the car was released to them on August **. After July *, there was no reason to nor did we ever return to that dealership for any further business or to sign any paperwork. When asked for copies of all documentation pertaining the Toyota Prius, Nissan of Huntington (including both [redacted], [redacted] and [redacted]) claimed that they have no documentation relating to this lease turn in. In addition, they are unwilling to review the audio/video recording that was done in the Finance office for every transaction as a matter of routine. Release all documentation for this transaction as well as a copy of the audio/video recording for Sunday July *, 2013. Release the name of the employee who was designated to fraudulently sign my wife's name and attest to the higher mileage amount.

Business

Response:

Spoke with customer on a few occasions to come up with an amicable solution. To no avail customer will not respond back to the dealer on what exactly is the cause of this complaint. Customer stated that the off lease vehicle was turned back with the incorrect miles, nor does the customer state that they know the correct miles on the vehicle when they returned it.

Customer has made a few comments in regards to the miles as 11000 or maybe 11500 or just less then what it has on it now was the last comment by customer. Customer did not sign any document stating the miles as she returned it. Customer IS NOT responsible for any miles charges for any amount or for any discrepancies on her lease. As a courtesy Nissan of Huntington had Toyota of Huntington purchase the car from Toyota Financial to eliminate any liability if any due to the customer. Customer was released of any obligation to the lease return when the dealership purchased the vehicle off lease. Customers acknowledged a new deal with Nissan of Huntington to include last 2 payments on this lease return, ( Actually had 4 remaining payments ) .This is what started the initial complaint as well.

Review: Wife brought car in for service due to a leaking oil pan. They claim damaged pan and we must pay for it. They told my wife the cost was $350, @50 for the pan and $100 for labor. Looking on their own website they list the pan for $156. Brought this to their attention and they refused to honor it. When we argued they threatened to cancel our warrentee.Desired Settlement: I want them to Honor the price on their own websites, and not strong arm a women with 2 babies with her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,