Nissan of San Marcos

Hello again,All service contracts, including yours, has a day period for cancellation; days is inaccurate and is not compluant to any texas lawsYour extended servise contract says clearly that if refunds are not received within days, a penalty is due, and I have wated too long and have accrued too much interest at 15% with ***, now I am demanding the penalty be paid to me or I will take further actionsYou should not say days to your customer since it is not compliant with texas laws. Thank you Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The issue I am having has still not been addressedThe salesman had *** *** under the impression that the contract was not valid until I , *** ***, signed the release forms on the contractWhen the salesman contacted me the next day after he drove an hour to my place of business, he also had me under the impression that if I did not sign the contract the vehicle being used as a trade would have to be given backThis was also confirmed in a text between *** and the salesman ***I was also told by your financial manager that I would be stuck with two vehicles if I did not signI was told this only after I made a call to Nissan to find out what was going on never receiving a call from Nissan to let me and *** know any different. She has only been approved for a loan, as there is no account in her name and the trade in vehicle has still not been paid for as of todayI was told the vehicle had already been paid off by your financial manager
Regards,
*** ***

WE HAVE FIXED ALL OF THE FINANCIAL OBLIGATIONS REQUESTED BY MR *** AND HAVE CONTACTED NISSSAN MOTOR ACCEPTANCE TO REMOVE ANY LATE PYTS,ETCHIS CURRENT LOAN IS FINANCED THROUGH NISSAN MOTOR ACCEPTANCE AND HE IS IN GOOD STANDINGOTHER TRADE HIS VEHICLE, WE HAVE HONORED OUR COMMITMENT TO SATISFYING MR ***

Our apologies for the time it took to process, we were in the process of switching title clerks at the time of the transaction. An unexpected change to our title department in turn caused the slight delayAs far as the title not being registered to the customer the vehicle purchased was pre-owned meaning there was a previous owner and it takes a process to get the title switched over in any caseSorry for your inconvenience. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After writing this review yesterday, I have spoken with *** *** and *** *** of San Marcos Nissan. They were both apologetic, understanding, and helpful. Mr*** told me to bring the car back in to them and he will correct whatever is wrong with the car and give us a loaner until it is fixed. He has restored my faith in this dealership, and I appreciate him stepping up and taking care of this issue so quickly. I change my rating to stars for customer service, and I would certainly recommend this dealership
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Hello Revdex.com,Please review the documents I have attachedThe notes below will help clarify the how dishonest San Marcos Nissan is and how they rip off customers. -Deal ***On July 29th I was working with *** *** "***" and he sold me a Nissan Pathfinder S with Vin#*** I received a $credit for my trade inThis is the same vehicle that was presented to me as a certified pre-owned vehicleNever was the vehicle certified per Nissan Corporation guidelinesIt has outstanding recalls when I drove it of the lot on July 29, The transmission was also slipping and I took it to another dealer because Nissan of San Marcos was incompetent of helping me fix the lemon car they sold meAtthached is the copy of the invoice from Town North Nissan who diagnosed the vehicle and provided me with a rental. -Deal***After continuous time spent over the phone I spoke to *** in finance he assured me that I would get a fair deal on a new oneSo I was working with *** *** and as you can see they never credited me the $on the new vehicleShe also ran my credit without my consent I'm in the process of getting validation of this from CreditWise the company that monitors my credit fileI was very specific that she not run my creditMy credit union was going to take care of the financing so I still don't understand why Nissan of San Marcos ran my creditYou can also see how she priced the vehicle way over retail valueAgain I spent hours going back and forth with *** *** because she only wanted to offer me $13,on a lemon vehicle I paid $20,. -Deal***This deal was handled by general manager *** ***Again didn't want to credit me the $that was given on my trade inOnce again he valued the vehicle way over MSRP. Once again I spent hours there going back and forth with *** Below is the break down of what I am owed $4,for the trade in on the Nissan Murano VIN#***hours total spent including travel from my house to the dealer $days loss wages missed from work (hours X $an hour) = $1,Total $6,refund due to me for all the trouble and stress this dealership has put my family through I want to add that when we originally walked in on July 29th, my wife was weeks pregnant we found out yesterday she had a miscarriage due to stress over our purchase experience and doing business with San Marcos Nissan. *** ***

COME IN TO OUR DEALERSHIP AND WE WILL APRAISE YOUR VEHICLE, WE MIGHT BE ABLE TO TRADE YOU OUT AND GET SOMETHING THAT WOULD SUIT YOUR NEEDS

Complaint: ***
I am rejecting this response because:My credit was damaged doing business with the dealershipI went through all this trouble to travel to Nissan to try to correct problem like timesThey didn't care about the miles I put on my carOr my creditWhat do they mean when they mentioned a trade when they responded backI did not get a good dealI got cheated into trading my car inAnd now I have a really slim chance of buying an suv like they mentioned if I pay all months on time.
Regards,
*** ***

I can credit their account with a $good faith reimbursementI unfortunately cannot unwind the deal because it is funded and titledNissan of San Marcos would gladly credit their financed amount the $down paymentI can also trade her out of the vehicle, but Ms*** was not interested in that idea. I can be reached at *** with any questions

Complaint: ***
I am rejecting this response because:I'm not sure of the terms if I trade in this vehicle and exactly what will happenIs this gonna cost me more money considering me being upside down on my trade in or what my options areWill this if my credit
Regards,
*** ***

The plates were delivered to our dealership on 4/26/18 and the receptionist called and spoke with the customer to verify her address and she specified the address was correct but added the apartment number #[redacted]. The plates were mailed on 4/26/18. The tracking number for this transaction is...

#[redacted] Thank you,[redacted]

The transaction was completed by [redacted], not [redacted]. He was never present during this transaction.  She came in to purchase a vehicle ,wanting to be on her own loan by herself without a co-signer. She was extremely happy and excited to purchase her brand new car after...

we secured her financing by herself. The loan is funded and we would be more than happy to trade her out of her vehicle if she is not satisfied.

WE WILL HAPPY TO HELP [redacted] OUT OF HER VEHICLE. SHE CAN COME BY OUR STORE ANYTIME AND WE WILL GIVE HER THE TRADE IN BACK. ONCE AGAIN, MR CASARES IS NOT INVOLVED IN THIS TRANSACTION .

I will immediately get the customer his refund and will investigate what happened. Please contact [redacted] ,[redacted] -[redacted]   [redacted]

Complaint: [redacted]
I am rejecting this response because: Nissan Of San Marcos,Again you have failed to take accountability for your actions. You all never gave me credit for trading in my 2007 Nissan Murano VIN#[redacted] in which I received $4,672.57 off the broken 2013 Nissan Pathfinder with VIN#[redacted]. What happened to the honesty, integrity and values in this business? Do you think you can treat honest hard working Americans this way and get away with it? It feels as if this whole transaction was handled by hoodlums in tie's and suits. I am canceling this dialogue for you have not made this situation better. Shame on the sales staff for selling cars that are not certified according to Nissan Corporation guidelines and the State of Texas Lemon Law. Shame on the sales staff for damaging customers credit file without their consent. Shame on management for not following through and making things right between the customer and this establishment. Overall worst sales experience in my life! Never have I been taken advantage of like Nissan Of San Marcos did to me and my family. Don't respond unless you are going to take responsibility for what you have done! I demand [redacted] the owner of this establishment  contact me directly so he can know how Nissan Of San Marcos is conducting business on his behalf!
[redacted]

WE HAVE CONTACTED NISSAN NORTH AMERICAN RRGARDING MR [redacted] S SITUATION AND THEY ARE CORRECTING THE MATTER . TRADING IN HIS VEHICLE ON ANOTHER VEHICLE IS AN OPTION.

Complaint: [redacted]
I am rejecting this response because:
 
Regards,I'm thanking you Mr. [redacted] for your offer. but I have talked over...

with Sarah's father and we both decided that with that money we can get a better car for Sarah. If it is possible please to refund our money, so we can proceed to get a car for my daughter.
[redacted]

I WILL BE CONTACTING MS. [redacted] THIS MORNING PERSONALLY AND ATTEND TO ANY ISSUES SHE STILL HAS.
[redacted]
GENERAL SALES MANAGER
[redacted]

3/24/17I spoke with [redacted] Finance Director and the Policies have been cancelled. Processing time can take up to 90 days. Refunds will be applied to the loan balance. Refund effective date was 1/9/17 for $3000 and another Refund date effective 1/9/17 for $500. Thank...

you, [redacted]Owner Loyalty Manager[redacted]Nissan of San Marcos

I spoke with [redacted] who is the service advisor working on this. The vehicle is currently at our dealership, the scratches have been taken care of and the vehicle is in the process of having the smell removed.