Nissan of State College

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***well looking at your respond that I m the one who have to spend the money I m not satisfied with your comment knowing the fact that it was not my fault I m the one who have to spend money all I know that you have touched my transmission lasti don't mind if you guys are paying for re-man or used transmission for it than go ahead

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The car had no forward drive as a result of the alternator not being hooked upThis was a significant safety issueI will pursue further with Nissan Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The $that the customers is looking for is an amount the warranty company has retainedThe customer has already cancelled his warranty As a Goodwill gesture from the dealership we are willing to refund the customer $ We are only doing this tho retain the customer and to build a relationship with the customer Thank you, Rick

[redacted] As per our conversation yesterday I’m working the remote starter company to get a refund Don’t know if I’m getting it yet I’ll keep you posted Thanks, Rick Rick N [redacted] Parts and Service Director [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Nissan of America has decline the repair of the transmission based on the technicians findings Currrently there are no faults present and until there are nothing can be replaced

I've spoken numerous times with [redacted] at this pointI am picking up her vehicle on 10-12-to check for the fuel leakThe vehicle has been to other places and they have been unable to find the issueI will check over the vehicle to help customer

General Manager made customer aware that any errors on the credit report would have to be handled with each Credit Bureau

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Since Nissan of State College made the error and knows where they ran my credit fraudulently, they are able to contact those creditors and alert them to the error to have it corrected on my behalf as I was not informed or aware that they were running my credit at allAs I told Vince S [redacted] on January 10th, the credit reporting agencies are unwilling to call Nissan of State College directly and instead need Nissan of State College to either submit a letter requesting the fraudulent credit pulls are removed from my report or that they work with the creditors directly to correct the errorAgain, they did this fraudulently and without my knowledgeNissan of State College has all letters from these creditors where I alerted them to their serious mistake and abuse of trustThey must call the creditors to correct, as is their responsibility as it is their errorNissan of State College is doing nothing at this time to correct this error that they made, and is again shifting blame and responsibilityThis is fraud and very upsettingPlease correct the errors Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Ms [redacted] , I was the gentleman that spoke with your fiancé yesterday Recapping everything to this point Nissan paid 50% of a transmission repair due to the vehicle being out of warranty And the vehicle currently is still not safe to drive due to suspension issue, bad tire and brakes, along with other itemsAs we both spoke I explained that the inner workings of the door handle had bound up the window regulatorThe cable on the window regulator was wrapped around the regulator I do agree we should have made you aware of the window being taped upAnd I feel we should’ve removed the tape when you asked us toWith that being said, I overheard the conversation that you had with Tammy and to be honest I was appalled when you called her an “ugly piece of ***.” I feel that was uncalled for You and Tammy spoke together for about minutes at her desk before she asked you to leaveAfter you left I had a customer come over and he was also appalled at the language you used I’m by no means saying we are perfect or did everything right but there is a line that shouldn’t be crossedSo at this point I am willing to replace the window regulator and only the window regulator due to our communication issuesAfter we do that repair I feel at that point the business between yourself and my dealership is completed If you would like to have the window regulator done please contact me and only me The repair should take approximately hoursI can be reached at [redacted] Thank you, ***

Customer came in on 11/13/for general maintenanceThe vehicle had approximately miles on itWe hadn't seen the vehicle since it had miles on itWhile performing the maintenance service we noticed services that were past due At that point we recommended what maintenance was neededAfter completing the services due the customer took the vehicle into their possessionIn the days following the customer called to let us know the vehicle's transmission was having issuesMy service manager and lead tech looked the vehicle over and came to the conclusion all repairs had been done correctlyThe vehicle was past due for items and that could be the reason of the transmission failure If the customer would like to speak further with the service manager we can discuss all optionsPlease let us know how you would like to proceedThanks

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
1. I returned the part to the business more than six months agoIf I return something to a store, they refund me then and whatever happens between them and their vendor is not my concernWhy is this situation any different?I'm sure a good portion of what I paid was for labor for a part that almost destroyed my vehicleWhy can't they refund that portion now?The dealership concluded that the part caused major almost catastrophic consequences and they suggested removal of the part and said "we will make this right" but so far they've not processed the refund. 4. Do you think I should talk to my attorney?Thank you. *** ***

After reviewing the repair the cost of the repair was for a heating issueNothing related to a battery issue. If the alternator was unplugged there would have been a starting issueAs far as the heating repair I see zero reason to refund the money for the heating repair

Customer was last in for repairs in May The vehicle was test driven after any and all repairsThe customer left the vehicle unattended for months after the repair. If a wheel had of been loose the customer would've had this issue leaving the dealership and didn'tI feel the
vehicle was probably tampered with while the customer was out of the country

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.they told me that they have not seen my cars after mile till mile because the car was in new jersey and all my general service were done thereif they say that there team have done all the service in transmission correctly than how come I have seen oil spill in my drive way if they need a picture of it I have itall I know that they were the last person to touched my transmissionPlease you figure it out who is responsible for it?Thank you!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I own a Mercedes Benz CLAOn May 5th 2016, I took the vehicle to Mercedes of State College for maintenance, at which time their employees informed me I was in need of new front tiresI authorized the dealership to replace the front tires and later retrieved the vehicleI parked my car in a private garage from May, 7th to August 22nd and did not drive at all during that timeAfter I started driving my car again, I noticed an unusual sound coming from the front left wheelI scheduled an appointment for September 6, 2016, to look at the wheelOn my way to that appointment, as I was making a right turn, the front left wheel of the vehicle fell off the car, which caused additional damage to the carAt the scene of the incident, I looked for the five lug nuts for the wheel and was able to find only oneI had the vehicle towed to Mercedes of State CollegeFrom the time I had the front tires replaced in May until the day the wheel fell off, I drove the car only milesIn that time I did not have any accidents, strike any obstacles in the road, or otherwise encounter any issues that would cause the wheel to fall offI could hear a noise coming from the tire in the time leading up to the incident, which I subsequently learned is consistent with having loose lug nutsAlthough the wheel fell off due to Mercedes of State College’s improper installation, namely failure to properly tighten the lug nuts, the dealership has refused to cover the cost to repair the body damage that resulted from their negligent installation of the tireOn Sep26th, I brought my car to the body shop which the Mercedes dealership contacted for an estimate, and the repair was finished on Sep27thThe cost for the repair was $Here’s the dealer’s response: “Customer was last in for repairs in May The vehicle was test driven after any and all repairsThe customer left the vehicle unattended for months after the repairIf a wheel had of been loose the customer would've had this issue leaving the dealership and didn'tI feel the vehicle was probably tampered with while the customer was out of the country.” Things stated in your response are contradictoryYou state that if the wheel had been loose it would have fallen off leaving the dealership, which also means a loose lug nut will cause the wheel to fall off immediatelyYet the wheel did not fall off right after I left the garage where you assume someone tampered with the vehicle, therefore a loose lug nut would not cause the wheel to fall off immediatelyThe mileage on my vehicle increased only miles between the replacement of the tire and the time wheel fell offMy car was stored in a privately-owned indoor garage belonging to my friendWhen I began to notice the strange noise coming from the wheel, I made an appointment with your garage and drove the car for nearly a week with the strange noise before the wheel actually fell offI have researched this issue extensively and confirmed that even a single improperly tightened lug nut can slowly cause the other lug nuts to loosen; a car can be driven several hundred miles with improperly tightened lug nuts before the wheel falls off; and many drivers who have experienced this issue noticed a strange noise coming from the wheel for some time before the wheel fell offIt is highly unlikely someone entered my friend’s private garage to tamper with my vehicleIt is a fact that your employees removed and replaced the wheel on my car and that wheel fell of miles later due to the lug nuts’ falling offMistakes like this are not uncommonI am asking your business to accept responsibility for the mistake and reimburse me for the repairI am asking that the Mercedes dealership compensate me for the body repair, which is $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]