Nissan of State College

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
Since Nissan of State College made the error and knows where they ran my credit fraudulently, they are able to contact those creditors and alert them to the error to have it corrected on my behalf as I was not informed or aware that they were running my credit at all. As I told Vince S[redacted] on January 10th, the credit reporting agencies are unwilling to call Nissan of State College directly and instead need Nissan of State College to either submit a letter requesting the fraudulent credit pulls are removed from my report or that they work with the creditors directly to correct the error. Again, they did this fraudulently and without my knowledge. Nissan of State College has all letters from these creditors where I alerted them to their serious mistake and abuse of trust. They must call the creditors to correct, as is their responsibility as it is their error. Nissan of State College is doing nothing at this time to correct this error that they made, and is again shifting blame and responsibility. This is fraud and very upsetting. Please correct the errors.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]well looking at your respond that I m the one who have to spend the money I m not satisfied with your comment knowing the fact that it was not my fault I m the one who have to spend money all I know that you have touched my transmission last. I don't mind if you guys are paying for re-man or used transmission for it than go ahead.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The car had no forward drive as a result of the alternator not being hooked up. This was a significant safety issue. I will pursue further with Nissan.
Regards,
[redacted]

As of this morning the remaining $648.49 will be processed through the dealership office for reimbursement. Elaine F[redacted] in finance is handling this and forwarded the paperwork for reimbursement. The typical timeframe for this type of item is up to 2 weeks.

I've spoken numerous times with [redacted] at this point. I am picking up her vehicle on 10-12-15 to check for the fuel leak. The vehicle has been to other places and they have been unable to find the issue. I will check over the vehicle to help customer.

The $524.00 that the customers is looking for is an amount the warranty company has retained. The customer has already cancelled his warranty.  As a Goodwill gesture from the dealership we are willing to refund the customer $262.00.  We are only doing this tho retain the customer and to...

build a relationship with the customer.  Thank you, Rick

Customer came in on 11/13/17 for general maintenance. The vehicle had approximately 126071 miles on it. We hadn't seen the vehicle since it had 84499 miles on it. While performing the maintenance service we noticed services that were past due.  At that point we recommended what maintenance...

was needed. After completing the services due the customer took the vehicle into their possession. In the days following the customer called to let us know the vehicle's transmission was having issues. My service manager and lead tech looked the vehicle over and came to the conclusion all repairs had been done correctly. The vehicle was past due for items and that could be the reason of the transmission failure.  If the customer would like to speak further with the service manager we can discuss all options. Please let us know how you would like to proceed. Thanks

[redacted] As per our conversation yesterday I’m working the remote starter company to get a refund.  Don’t know if I’m getting it yet.  I’ll keep you posted.  Thanks, Rick Rick N[redacted]Parts and Service Director[redacted]

Nissan of America has decline the repair of the transmission based on the technicians findings.  Currrently there are no faults present and until there are nothing can be replaced.

General Manager made customer aware that any errors on the credit report would have to be handled with each Credit Bureau.

We do have several options as far as the repair goes. We can do a re-man transmission or a used transmission that will cut down on the costs. The other option is we can look at trading the customer out of his vehicle. We currently have many incentives in place that may help. We are more than willing to work with the customer. Thanks, Rick

Everything was presented to the customer upfront.  Full disclosure was given.  Please review the documents given. Thanks, Rick

Ms. [redacted], I was the gentleman that spoke with your fiancé yesterday.  Recapping everything to this point Nissan paid 50% of a transmission repair due to the vehicle being out of warranty.  And the vehicle currently is still not safe to drive due to suspension issue, bad tire and...

brakes, along with other items. As we both spoke I explained that the inner workings of the door handle had bound up the window regulator. The cable on the window regulator was wrapped around the regulator.  I do agree we should have made you aware of the window being taped up. And I feel we should’ve removed the tape when you asked us to. With that being said, I overheard the conversation that you had with Tammy and to be honest I was appalled when you called her an “ugly piece of [redacted].”  I feel that was uncalled for.  You and Tammy spoke together for about 10 minutes at her desk before she asked you to leave. After you left I had a customer come over and he was also appalled at the language you used.  I’m by no means saying we are perfect or did everything right but there is a line that shouldn’t be crossed. So at this point I am willing to replace the window regulator and only the window regulator due to our communication issues. After we do that repair I feel at that point the business between yourself and my dealership is completed.  If you would like to have the window regulator done please contact me and only me.  The repair should take approximately 2 hours. I can be reached at [redacted]. Thank you, [redacted].

Review: I own a 2014 Mercedes Benz CLA250. On May 5th 2016, I took the vehicle to Mercedes of State College for maintenance, at which time their employees informed me I was in need of new front tires. I authorized the dealership to replace the front tires and later retrieved the vehicle.

I parked my car in a private garage from May, 7th to August 22nd and did not drive at all during that time. After I started driving my car again, I noticed an unusual sound coming from the front left wheel. I scheduled an appointment for September 6, 2016, to look at the wheel. On my way to that appointment, as I was making a right turn, the front left wheel of the vehicle fell off the car, which caused additional damage to the car. At the scene of the incident, I looked for the five lug nuts for the wheel and was able to find only one. I had the vehicle towed to Mercedes of State College.

From the time I had the front tires replaced in May until the day the wheel fell off, I drove the car only 115 miles. In that time I did not have any accidents, strike any obstacles in the road, or otherwise encounter any issues that would cause the wheel to fall off. I could hear a noise coming from the tire in the time leading up to the incident, which I subsequently learned is consistent with having loose lug nuts.

Although the wheel fell off due to Mercedes of State College’s improper installation, namely failure to properly tighten the lug nuts, the dealership has refused to cover the cost to repair the body damage that resulted from their negligent installation of the tire. On Sep. 26th, I brought my car to the body shop which the Mercedes dealership contacted for an estimate, and the repair was finished on Sep. 27th. The cost for the repair was $1112.47.Desired Settlement: I am asking that the Mercedes dealership compensate me for the body repair, which is $1112.47.

Business

Response:

Customer was last in for repairs in May 2016. The vehicle was test driven after any and all repairs. The customer left the vehicle unattended for months after the repair. If a wheel had of been loose the customer would've had this issue leaving the dealership and didn't. I feel the vehicle was probably tampered with while the customer was out of the country.

Review: State College Auto (Driscoll Auto GR. LLC DBA Leitzinger Imports), specifically Nissan, is the place to go if you want to get ripped off when buying a car. Price of the car? $13,000+.00. Dealer: This is the interest rate you qualify for. How much can you afford to pay each month? Okay, we'll lower the price and the monthly payment. Me: Still too high. Dealer: Okay...we'll lower the monthly payment amount again. AND...I'll include taxes, insurance, GAR, 36/36 warranty. Me: All of that is included in the $13,000.00 & the monthly payment? Dealer: Sure is. Me:(Still debating). Dealer: Okay, I'll make it 60/60 warranty. Me: Okay, we'll take it. Final cost of the car?????? 17,979.12!!!!! AND then...they messed up the registration & say that I have to fix it with the bank! Yes, we signed the paperwork but....they initially had a sheet with the price of the car, payments, included extras as noted above....that they have you sign when you first agree to the deal. Then it's whisked away and the real paperwork comes out. Either way, you've signed. When I confronted the salesman regarding the erroneous car registration and threatened to post on Facebook, his comment was "Let loose." So I am.Desired Settlement: Refund of warranty and GAP contract monies (which the general manager said was included in the price and the monthly payment,) and the car registration recorded as requested.

Business

Response:

Everything was presented to the customer upfront. Full disclosure was given. Please review the documents given. Thanks, Rick

Review: I dropped off my 2012 Nissan Altima on Sept.8,2015 at state college Nissan for a noise in the engine .

The general manager In service named Travis said he would call with updates. I never heard from him. He claimed he tried calling and left messages which he didn't do.

I called him every other day to get the updates on my car. After 4 days of it being there Travis told me when I called on Thursday it needed a new transmission. I asked if the warranty covered it he said he didnt know but promised to call them and call me right back in 15 minutes.he still never called me back to verify anything.

I called Monday morning to get an update. Travis said the transmission was there at the shop and that he would call me when he had news and promised me several times that he would call the warranty. All weekend I was worrying about the car and what was going on. . So today Wed. Sept .16th I drove to State college which is 32 miles away to personally see what was happening with my car. Travis told me they had the car in the bay and that the new transmission was going to be put in. When I asked him about the warranty he said Nissan was covering it all and that is was going to be done. So I asked him when can I pick up my car. He said Saturday Sept.19.

I asked him why he never contacted me and he gave the phone number he was calling which was the wrong one, I told him That I had given him my cell phone several times during our phone conversations and it was on the paperwork with the car when I dropped it off. I then gave him my home phone number and my sons cell phone so he could call if he didn't get an answer.

I then drove back home happy the car was going to be fixed and that I would be getting it back.

But Today at 5pm Travis called on my home phone to tell me that the Nissan warranty was NOT going to cover the repair work and neither was Zurich the after warranty company. He said he had the transmission in the shop but can not put it in because of the warranty problems.

I feel I should have been told this much earlier and they had my car on the lot for almost a week doing nothing to it while I had to rent a car through Enterprise to get to work.

And now my car is not fixed. This is not the first time I have brought my Nissan cars here and I have never had an issue. But this will be my last time I take it there because Travis was very rude and he did not communicate. And when I asked him to talk to his manager he told me he was the manager and I was never redirected to someone about my complaints about Travis and the service there.Desired Settlement: I need my car fixed. Travis ordered the transmission and promised me today Sept.16 th that Nissan was covering the bill and I believe they should honor that. Because now my car is still not fixed. I also feel Travis needs to get customer service training since he was very rude with me and he kept making promises he didnt keep.

Business

Response:

Nissan of America has decline the repair of the transmission based on the technicians findings. Currrently there are no faults present and until there are nothing can be replaced.

Review: I called numerous times and also sent messages through there site about the car. Once was about the radio which they finally did repair with a half the quality replacement. The other issue is the paint by the driver side rear wheel. It started when a month after I bought it.

I started the calls... then more calls... bubbles in the paint, then the paint looked orange that day but it was rust coming through the paint. It wouldn't wash off.

So I wouldn't stop calling. I called and called. Not a single call back I would get transferred. Or someone will call back. Nobody did. Then I called service, then the person who did answer is the call which was Sean is now gone.

I went to my Insurance company, and 2 professionals, this is costing me over $2800!

I am tired of being ignored and blown off now my car needs fixed!Desired Settlement: $3136.93

parts 1174.48

body labor 955.00

paint labor 297.60

paint supplies 173.60

tax 156.00

5 days of renting a car a car rental for me to get myself to work and my children to school 300.00

Business

Response:

ID#[redacted],

Dear Revdex.com and consumer,

Thank you for your letter dated 2/18/20 14. We have reviewed the manufactures’

warranty and enclosed a summery of it. Based on that information and the information

enclosed in your letter. It appears that the issue described paint and

/or rust) falls outside of the manufactures warranty. (2007 Lincoln MKX purchased

Aug 22, 2012)

We are not a representative of that brand of vehicle and therefor have no official

capacity in determination of warranty coverage. We would encourage the consumer

to check with their local Lincoln-Mercury dealer for official warranty determination.

We are very disappointed that you are not 100% satisfied with your purchase.

Therefor I would like to also offer the consumer a $250 loyalty savings off their next

purchase of a new or pre-owned vehicle from us. Please call or come in sometime in

the next year. Ask for [redacted] GSM and we will see that the savings is

applied.

Respectfully yours

Review: My husband and I purchased an 2008 Nissan titan on august 3, 2013 from this business. Signed all paper work that loan was approved, traded my ford explorer in on this vehicle . Explorer was paid in full , had title for it. Had the Titan for exactly 7 days upon which it broke down on Aug. 10, 2013.Dealership came and towed truck back to dealership also provided a rental car. Was told it would be a few days to fix the vehicle. A few days turned into weeks. On Aug. 30th 2013 they called and said truck was ready. Put a new wiring harness on it. Went and picked truck up came home , decided to go 2 blocks away from our home to a store[redacted]. Came out of store and the truck would not start again just like the first time. Called dealership and they sent a tow truck to pick up the titan and bring another rental car. Next day realized the rental car they sent wasn't inspected, inspection on rental was 06/13 (expired).So after another call to them , on Tuesday September 3, 2013 they sent another rental and picked up the uninspected car. On Thursday September 5, 2013 my husband called the Service Advisor who stated that the titan could be picked up Friday Sept 6th 2013, he would call when we could pick it up. Received a call on the same day from [redacted] that now the loan wasn't approved. This is over a month from when we originally purchased the truck. All paper work signed and stating loan was approved on purchase date of august 3 2013.Returned there rental car on Sat Sept. 7.And they still have the Titan. Offered us a check for $ 7000.00 which we did not except and we returned home. Stopped at another dealership on the way home and was speaking with them about our situation. Turns out that on the pink slip from the purchase date on the titan , the VIN # was never put on sales slip which is inadequate paperwork and it is illegal to do. Also pulled up the car fax for the titan and it states on it that the truck was offered for sale on 8/3/13 and was sold on 8/4/13 to us. Now if the loan wasn't approvDesired Settlement: Would like more than the 7 grand offered to resolve this matter. After 36 days of thinking we owned the titan and all of a sudden the bank wont approve the loan after a month , something is not right nor is it far. The titan was registered by the state as sold .Also contacted the fraud dept. at the pa state police

Business

Response:

To Revdex.com of Western PA,

In regards to complaint # [redacted], we did have a pre-approval from the bank. The approval was

conditional upon verification of income from applicant. We needed to get paystubs from [redacted] as

per the bank. When we finally got the paystubs from the bank, the income did not verify with what

applicant stated on credit application. We have all documentation of this deal as well as returned

application from the bank stated income did not verify as stated.

Any questions please feel free to give me a call at ###-###-####

Thank you

Sales Manager, Nissan, VW, Audi, Volvo of State College.?????????????