N&K Trading Inc.

Dear Customer,Thanks for your email; it is our honor to help you.We are so sorry for any inconvenience caused by us and all need your understanding.For the defective item SKU: *** , we will email you a return label in businesss daysThe return label is a prepaid shipping labelPlease print it then paste it on the pacakge to return the itemsIf any questions, you can also use the link below to contact us.http://www.tmart.com/HelpCenter/Contact_Us.htmlBest wishes,Tmart Service Team

Dear Customer,Sorry for the inconvenience caused by us!Would you please tell us the order#? So that we can check it for you.Thanks in advance! If you have any problem,you can also contact our online service:Have a nice day!Best wishes,Tmart Service Team

Dear Customer,Sorry for the inconvenience!Do you mean you got pcs SKU: *** ? Its link:***If not, would you please send us pictures to show the problem?The photos of the SKU# which is pasted on the item packageThe photo
of the item you received.You can contact with us via:http://www.tmart.com/support/live-chat.htmlOr "[email protected]" After confirmed, we will offer you the solution.Thanks in advance!Best wishes,Tmart Service Team

Dear Customer, Here is the tracking#: ***You can track it via:https://www.usps.com/It shows:" March 9, 2015, 3:pm, Delivered, In/At Mailbox, NEPTUNE, NJ 07753"Would you please confirm it with local post office?If you still can't find your parcel, maybe the
package is lost.Then please ask the post office to issue a certificate as a proof of the lost package and send it to us.Thanks in advance!If you have any problem,please contact our online service:Best wishes,Tmart Service Team

Complaint: ***
I am rejecting this response because:I eventually (after much resistance and repeated refusal from this company) got a refundJust a few hours after I ordered, I tried to cancel the orderThey said it was already shippedSince I canceled late at night and they are only three hours ahead of me (in the east coast) this was untruthfulI said as much in an emailFor weeks (literally several weeks) I requested a refund and for shipping to be paid: the package was unopened: sealedIt was the wrong size for my ipadThey told me to keep it anywayThe only way I was able to avoid paying $return shipping for a $ipad cover was after contacting the Revdex.comWow From now on my online buying is from a reputable company or one with ratings on a site like Amazon
Best wishes,
*** *** ***

Dear Valued Customer,In order to be more efficient to solve your problem, you can also try our hours online service.Your order has been shipped when you contact with us. So we can not cancel it at that time.Besides, considering you buy a wrong item, so that we can not be responsible for the
return postage.Hope for your kindly understanding!For the issue, you can return it at your own cost and you can choose the cheapest way to send the item backBelow is the name and address for return:Tmart.com*** ** *** ** *** **
*** *** **
*** United StatesPlease write your RMA#: ***, your order#: 141021JMYQTand item#: *** on the outside of returning package, it would be better if you can offer us the tracking#.Note: we do not accept any return without RMA#. Best wishes,***Service Team

Dear Customer,Sorry for all inconvenience caused by us.Would you please tell us your order#?Or would you mind contacting our live chat staff and telling them the details of your problem?Here is link:http://www.tmart.com/support/live-chat.htmlWe will do our best help you solve the problem.Thank you...

for your support and understanding.Best wishes,Tmart Service Team

Dear Sir,As the AVS Code in this order showed anomalous, we need to confirm the security of the credit card order.So we ask for the photograph to show the front of credit card(you can cover some numbers with your finger).Now we have got the pictures from customer.And this order has been...

shipped.Thanks a lot for your understanding and attention in advance.

I am rejecting this response because:
I have contacted them several times and have the transcripts to prove it. The external cd drive they sent is a fake. It doesn't even allow CDs to be inserted. I've already told them MANY times what type of computer I have. I wanted a refund which they have not allowed me to do.

Dear customerWe're very sorry to hear about this experience. It is distressing to hear that we have caused such difficulty for you. It certainly isn’t our intention.I am sorry that I don't find the details about this order.Could you please tell us your order# to check?Thanks you an we are...

looking forward to assist you.

Dear Customer,We are so sorry for any inconvenience caused by us and all need your understanding.For this issue, we will email you a return label in 2 businesss days. The return label is a prepaid shipping label. Please print it then paste it on the pacakge to return the items.  Best wishes,Tmart Service Team

Dear Customer,Thank you!We have find your order.And our related colleague will issue refund for you within 1-2 days. Have a nice day! Best wishes,Tmart Service Team

I am rejecting this response because:  Dear Ma'am or Sir: I have tried everything they mentioned in their response on a landline etc. and the product does not work. It is not difficult to figure the manual out. Bottom line the wireless alarm does not work. Furthermore, it is not a quality product that I paid for and thought I was receiving. Thank you in advance.

Dear Customer,Thanks for your email; it is our honor to help you.Sorry for the inconvenience!For the three defective items, would you please change new batteries to have a try?For the rest 7 items, we feel so sorry that we make a mistake.They are not solar powered, for the issue, would you like to...

keep the items at their 70% price? Best wishes,Service Team

Dear Customer,Sorry for the inconvenience caused by us!Sorry, our colleague forget to refund you the express postage for you.We have arranged to refund you the rest $7.52 for you.Have a nice day!Best wishes,[redacted] Service Team

Dear Valued Customer,Would you please test it at landline phone? Below is our suggestions:Check whether the power source is correct or not.Check the connecting cables or try new cables.Re-check the user manual.Below is the link of the manual of the item, you could download it and try it...

again.http://www.upzone.com/component/jdownloads/summary/7-manual/701-home-a-bus...⇄ it still doesn't worlk, please inform us.Looking forward to hearing from you.In order to be more efficient to solve your problem, you can also try our 24 hours online service:http://www.tmart.com/support/live-chat.htmlOr:"[email protected]".B...⇄ wishes,Service Team

I am rejecting this response...

because: The order went under [redacted] this is the email I use on ebay. Not [redacted] and the item number is [redacted] on ebay and the tracking number is 97979[redacted]6. The amount of the order including shipping is $219.94 because of this we weren't  able to have a Chinese like we wanted. Please refund.Sincerely,

Sorry for the inconvenience caused by us!This item is support the systems of GHOST.XP.SE.ME.VISTA.WIN7 .Would you please tell us the system of your computer?If you have any problem,you can also contact our online service:http://www.tmart.com/support/live-chat.htmlHave a nice day!Best wishes,Tmart...

Service Team

Dear Customer,Sorry for the inconvenience caused by us!Could you kindly please tell us the order#? Then we can handle problem for you easily.Or you can also contact with our onlive service to help you deal with the problems.Have a nice day!Best wishes,Tmart Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.