N&K Trading Inc.

Review: The seller refuses to make point of contact. Originally advertised two day shipping. This has been the fifth business day and I still haven't received my product.Desired Settlement: I want a complete refund on the product as soon as possible.

Business

Response:

Dear Customer, Here is the tracking#: [redacted]You can track it via:https://www.usps.com/It shows:" March 9, 2015, 3:02 pm, Delivered, In/At Mailbox, NEPTUNE, NJ 07753". Would you please confirm it with local post office?If you still can't find your parcel, maybe the package is lost.Then please ask the post office to issue a certificate as a proof of the lost package and send it to us.Thanks in advance!If you have any problem,please contact our online service:Best wishes,Tmart Service Team

Review: I ordered three items from Tmart.com on December 3, 2013 and immediately received an email stating that my payment was received. The website disclosed that items would be shipped in 24 hours so I continu to check the website to ensure that my items would be received before Christmas. On December 6, 2013, I noticed that my order is still in “held status” so I contact them through their online live support. I was told that one of the items was out of stock. Fine (it would have been nice if they had notified me), so I ask them to replace the item with another in stock. I also expressed my desire for these items to be received before Christmas and was told I could change my shipping method in order for that to happen. Okay I said, and paid an additional $10.92 and was told the items would be shipped THAT day (I saved the chat transcript). I check the website on December 9, 2013 and notice that nothing has changed with my order. The website doesn’t reflect the changes I made and the order is still in “held status”. I contact them again and was told that the items will now be shipped in 12 hours, absent any explanation.

I start researching the company online and notice several complaints regarding items not being shipped as promised/disclosed on their website. At this point I submit a cancelation ticket and have yet to hear back. This company is a fraud!Desired Settlement: They need to refund my money and stop scamming customers.

Business

Response:

Dear Sir or Madam

Sorry to bother you.

I am writing you about this complaint:[redacted], the refund have been issued already.

Here is the Trans ID:[redacted]

Amount: 72.63 USD Please help us to contact the customer to close this complaint.

Best regards,

Tmart.com Customer Complaint Service Center

Review: Recently my apartment was broken into, with my tv stolen and some personal items. The police said it was an inside job. On April 2nd I purchased a smoke detector with video capabilities. Upon receiving the item, the directions were very basic and vague even for me not at all what was claimed. I emailed the company and was offered no info on how to use the product. I was told to take the item to a "professional" who might help me??? I emailed them back and said that would not be possible because of my work schedule, plus I would be uncomfortable doing that. I was told just keep the item I might need it later. I rec'd another email stating they'd give me $5 off the price($39.99)if I would keep the item. I have been saying over and over I want to return the item. I never been had anyone attempt to force me to keep a purchase or refusing to refund an item. I have asked a total of 3 times to return the item and even offered to pay to return it since they are refusing to give me a shipping label it they would just refund me my money. I'll admit I panicked and wanted a quick fit but realized quickly I need a surveillance system with online support/customer service number, or a product that offers step-by-step instructions. This is not fair to consumers can purchase items but can return them. I have been at this since April 9th due to the return policy. It states they will not accept the return even if I mail it back. It also says they are not responsible if the time runs out! So I feel they're stalling to prevent me from getting a return .Who does business this way? These are deceptive business practices.Desired Settlement: I want my refund of $39.99 credited to my account. This company needs to understand it isn't personal. I even told them it was a fine product but I'm 58 years old and technically challenged.

Business

Response:

Dear Customer,Sorry for all inconvenience caused by us.Would you please tell us your order#?Or would you mind contacting our live chat staff and telling them the details of your problem?Here is link:http://www.tmart.com/support/live-chat.htmlWe will do our best help you solve the problem.Thank you for your support and understanding.Best wishes,Tmart Service Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased 10 "solar powered" keychain flashlights. 3 didn't work at all. and none are solar powered. I paid $9.99

Business

Response:

Dear Customer,Thanks for your email; it is our honor to help you.Sorry for the inconvenience!For the three defective items, would you please change new batteries to have a try?For the rest 7 items, we feel so sorry that we make a mistake.They are not solar powered, for the issue, would you like to keep the items at their 70% price? Best wishes,Service Team

Review: I purchased a tablet from this company on December 3, 2013.......when I received the product the camera would not focus it is just blur screen is discolorize I sent several emails to the company they failed to replace the product it took several days before they responded and then they sent an email stating that I get what I pay for and refuse to give me the return address that I can send the product back so that I can get my money back this has been going on for weeksDesired Settlement: I would like a refund of my money they can not gurantee anything and if this is working like that and they way they handle it I do not want anything else from them

Business

Response:

Dear Customer,

Sorry to bother you.

For this complaint, I have offer the return address to the customer already.

Would you please help us to contact the customer to ship the item back for refund .

Thanks for your support.

Review: I am reporting that this company sent me a damaged item and refuses to replace it . I dont want a refund just a replacement. The sent me a tablet and it came in a smashed box, it was loose in the box and has scratches all over the screen. it is a USED item and they sent me it with the charger in NO wrapped packaging just all loose items thrown in a smashed damaged box. Also the tablet itself works poorly as I tried to still make the best of what had happened. But to no avail it still does not respond to touch when used as it should. Customer service can only be contacted through email or live chat. the representative named [redacted], did not help me at all, and spoke very poor english. When she couldnt understand me she chose to just ignore me instead. She asked me 5 times what was wrong with my item and all five times I answered her . she wasnt getting it. I am angry and feel ive been swindled as they took my money but will not fix the damages and reship me a NEW tablet without damages. Please help.Desired Settlement: I want another tablet that is brand new and sent in a brand new UNDAMAGED box .

Business

Response:

Dear Sir or Madam,

Sorry to bother you.

For this issue, would you please help us to contact the customer to take a pic to show the item he/ she received?

By the way, we also have offer the relate solution for the customer.

Would you please ask the customer to check it. If still can't work, we can offer he/she a best solution.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have already made it quite clear their is nothing to take a PICTURE of. the item DOES NOT WORK...what part of that is hard to comprehend. Taking a picture does not determine if the item works. I also explained how the item was shipped to me in a damaged box . These ppl clearly cannot even speak english to resolve anything. It's quite frustrating and the only resolution, as they put it, that they offered was to calibrate the screen or to use a stylus. how does this help me. let me make this CLEARER. I WANT A NEW TABLET THAT WORKS!! thank you and good day.

Regards,

Business

Response:

Dear Sir or Madam,

Thanks for your attention. I am writing you about this complaint.

We have made the return label to the customer. You can check the acctechment.

Once we receive it, we will reship the item for the customer.

Please help us to end up this complaint.

Review: This company sends out emails which I never bought from them. Claiming they sold to me on Ebay.com yet I never bought from me. Then they are trying to get you to do business with them outside of ebay.com... Not even sure how they got my email address.Desired Settlement: I want them to stop emailing me

Business

Response:

Thank you for inform us of the advertising issue. We are sorry to hear you got a lot of spam email. because there is a bug in our email system a while ago. The bug is now fixed. You will never receive those emails again. We apologize for any inconveniences this may have caused and appreciate your understanding.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Even after this complaint was filed I am still getting emails from them on a regular basis. So they are not taking this SPAMMING serious.

Regards,

Consumer

Response:

Click on it your self. You know darn well it's not a hyperlink inside of a JPG picture. I am a computer expert and even a dumb person would know embed things inside of a graphic is not clickable.

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Dear Sir or mandam,

Sorry for my mistake.

For this issue, you can contact the customer to find a e-mail which sent from Tmart.com.

And then, on the botton of the e-mail there will have the same message. If you do not want to receive more e-mails, you can to unsubscribe. Then you can clidk it.

If you have any question, please feel free to contact us.

Best regards,

Safina

Tmart.com CustomerCare

Review: I ordered a product from this company 3 weeks ago. The product was never delivered. When I did search via the company's website with the tracking information, the tracking info comes back that my shipment does not exist. I cannot find a phone number for the company (supposedly based out of Hong Kong). Upon doing a google search, the company gets very poor reviews and many reviewers claim the company is fraudulent, having never received their orders.

Pasted from the email I received:

Tmart.com Reminds: We have sent out all of your item(s) ([redacted])

Dear Mr. /Ms. [redacted]

Greetings! Thank you for purchasing from Tmart.com, we have sent out your item(s). Your package can be tracked with the tracking # at http://www.tmart.com/user/track_order.html?keys=[redacted]Desired Settlement: I would just like the $36.81 I paid on July 19 refunded to my card.

Business

Response:

Dear Sir or Madam,

Sorry to bother you.

For this complaint, the refund have been issued. Here is the Trans ID:[redacted] Amount: 36.81 USD.

We noticed the customer have placed this order on 19 July, 2013. We have shipped out the items to [redacted] on 20, july,2013. Here is the tracking number:[redacted]

This tracking number didn't updated on USPS.com. So, we have offer refund to [redacted] at last.

Review: After attempting to cancel my order within a few hours, I did not open the package (this case was the wrong size for my computer), and repeatedly contacted customer service for a return number. They told me to pay the return shipping repeatedly. This would cost about $18: the case cost $40.Desired Settlement: This company needs to pay return shipping, as within a few hours of purchase (night time purchase: the claim was unlikely) they would not cancel the order.

Business

Response:

Dear Valued Customer,In order to be more efficient to solve your problem, you can also try our 24 hours online service.Your order has been shipped when you contact with us. So we can not cancel it at that time.Besides, considering you buy a wrong item, so that we can not be responsible for the return postage.Hope for your kindly understanding!For the issue, you can return it at your own cost and you can choose the cheapest way to send the item back. Below is the name and address for return:Tmart.com[redacted] United StatesPlease write your RMA#: [redacted], your order#: 141021JMYQT4 and item#: [redacted] on the outside of returning package, it would be better if you can offer us the tracking#.Note: we do not accept any return without RMA#. Best wishes,[redacted]Service Team

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I eventually (after much resistance and repeated refusal from this company) got a refund. Just a few hours after I ordered, I tried to cancel the order. They said it was already shipped. Since I canceled late at night and they are only three hours ahead of me (in the east coast) this was untruthful. I said as much in an email. For weeks (literally several weeks) I requested a refund and for shipping to be paid: the package was unopened: sealed. It was the wrong size for my ipad. They told me to keep it anyway. The only way I was able to avoid paying $18 return shipping for a $40 ipad cover was after contacting the Revdex.com. Wow. From now on my online buying is from a reputable company or one with ratings on a site like Amazon.

Best wishes,

Review: Ordered 200 Tatoo Needles for $24.95, #5, #7, #9 from T Mart. Also paid 2 day ship at $18.99. Order came in 4 days. Instead of the needles was a JITE, USB Optical Mouse, #[redacted]-3, Made in China.

Contacted T Mart and Chinese speaking people said bad connection and said they would contact later, they just kept giving me the run around. So called the number on the Fed-Ex Shipping Package ###-###-####, [redacted] Could not get throught to anyone.Desired Settlement: I used a credit/debit card to make purchase and now am worried they will continue to hack my bank account. I would not trust that a refund check would be cashable.

Business

Response:

Dear Customer,Sorry for the inconvenience!Do you mean you got 3 pcs SKU: [redacted] ? Its link:[redacted]If not, would you please send us pictures to show the problem?1. The photos of the SKU# which is pasted on the item package.2. The photo of the item you received.You can contact with us via:http://www.tmart.com/support/live-chat.htmlOr "[email protected]" After confirmed, we will offer you the solution.Thanks in advance!Best wishes,Tmart Service Team

Review: My complaint is this I purchased a lap top charger for my [redacted] I got it today and it is the wrong charger it will not work I spent 27.OO and I would like it backDesired Settlement: just send a check for 27.00

Business

Response:

Dear Sir or Mandam,

Sorry to bother you.

For this complaint:[redacted],we have contacted the customer but didn't get a reply.

Would you please help us to contact the customer to offer us the order number? According to the information I can't find the order information on our website.

Then we can solve this issue as soon as possible.

Thank you .

Review: I purchased a violin from their website Tmart.com......The SKU number is [redacted]....The description of the item reads: If you´re an adult who is a violin learner or enthusiast, it will be a wise decision for you to buy this natural acoustic violin pack, which includes a 3/4 size violin, case, bow and rosin. The head, back and sides of this acoustic violin are all made from wood while the fingerboard, tailpiece, pegs, and chin rest are also made from wood and the bow is made from wood and fiber...copied directly from their website....

As well as: "The fingerboard,pegs,and chin rest are made from ebony,tailpiece made from aluminium alloy"

The violin I received has plastic fingerboard, tailpiece, and chin rest....

After 3 emails requesting an RMA to return this item, the company is still trying to convince me to keep the item.Desired Settlement: I would like to return the item for a complete refund including shipping.

Business

Response:

Dear Sir or Madam,

I am wriing you about this complaint:[redacted], we have already made the return label to the customer to ship the item back for reship.

Would you please help us to close this complaint if convenience?

If you have any question, please feel free to contact us.

Best regards,

Safina

Tmart.com CustomerCare

Review: On November 30th 2014 I purchased a Saxophone from N&k Trading inc. They provided tracing to me and FedEx was the carrier and it said it was delivered to my house on December 3rd. My husband was home all that day and a package was not delivered. I have tried contacting the seller and they refuse to answer back. I have contacted FedEx and they cannot locate the package. I would like to get a refund of $219.94 this is alot of money to put out and have not received merchandise. I have tried emailing them and calling and no response either way.

Please Help!

Thank you so much,

Sincerely,

Business

Response:

Dear Customer,Sorry for the inconvenience caused by us!Could you kindly please tell us the order#? Then we can handle problem for you easily.Or you can also contact with our onlive service to help you deal with the problems.Have a nice day!Best wishes,Tmart Service Team

Consumer

Response:

I am rejecting this response because: The order went under [redacted] this is the email I use on ebay. Not [redacted] and the item number is [redacted] on ebay and the tracking number is 97979[redacted]6. The amount of the order including shipping is $219.94 because of this we weren't able to have a Chinese like we wanted. Please refund.Sincerely,

Business

Response:

Dear Customer,Thank you!We have find your order.And our related colleague will issue refund for you within 1-2 days. Have a nice day! Best wishes,Tmart Service Team

Review: The complaint is against a business named [redacted] and apparently they have another name N&K trading, in [redacted]. This is an internet based business with a very difficult way to communicate back to them or reach them by telephone

I ordered a replacement internal keyboard for a Laptop computer that was incorrect as delivered. The item I purchased on their web site clearly says it is for the model Laptop I own in the product description they post --- but it is not.

The mistake is in the advertising and the presentation of this keyboard product on their web site and they should be more accurate in the description of items on their web site.

They offer a photo that is very fuzzy and impossible to tell if it is the correct replacement for what I need. The keyboard is sized correctly -but- there are slight differences to the functions of the keys, which makes all the difference in the world -and- that is not something you could ever see in the photo they provide.

They then they blame me and remind me I should have looked at a photo that is so fuzzy that it is impossible to know of this problem until you have the item in your hands.Desired Settlement: Ideally I want only the correct keyboard but it appears this is not possible from this company.

I want a refund and for them to pay return shipping. It is a matter of principle as they should not advertise an item incorrectly on the internet and expect me to pay return shipping.

This problem was caused by a mistake on their web site - not my fault.

As a consumer I hear of more and more complaints about internet companies selling relatively low priced items that are not right. I feel that this matter should be looked in to because I get the feeling that I have been taken advantage of.

I would like the Revdex.com to take a closer look at [redacted] and N&K trading.

Review: I ordered a product a month and a half ago. (12/1). It was a Christmas present. I contacted live cat on 12/21, and they informed me my item was returned in customs (it shipped from hong-kong), so they had to ship it using an alternative method. I finally received it on 01/15. When I picked it up the bag was torn and damaged. The product was ripped out of the original container, damaged and not properly working. I looked from shipping or packaging material, but there was no shipping labels or information inside the bag. This shipment is TRASH. I asked for a refund by sending in this above message, and this is the response I received:

Dear Valued Customer,

Thanks for your email, it is our honor to help you.

Really sorry for your inconvenience caused by us

We check for you, your package is deliverd, this is the information, you can check,

2014-01-14 16:57, Delivered, DENTON, TX 76201

2014-01-09 13:38, Notice Left, DENTON, TX 76208

2014-01-09 08:58, Out for Delivery, DENTON, TX 76201

2014-01-09 08:48, Sorting Complete, DENTON, TX 76201

2014-01-09 06:37, Arrival at Unit, DENTON, TX 76201

It shows that your order has been delivered, if you still haven’t got that, please contact with the local post office.

As you can see, this did not address anything that I stated in my original statement.

I am very upset, this has been ongoing for a while now. Without any packaging information or information about how to return the item, I have to contact them again through live chat.

The person said they could not return the item unless they had pictures of the item. I took pictures, and she said they were not good enough. so I took more and she said she cant see anything defective with them (It is technology, cant tell it is defective from a picture!) after telling her I was contacting Revdex.com she said I could return it, but I would have to pay for it out of my pocket. Didn't give me an address either.Desired Settlement: I should be refunded my money, I was promised a certain product, and I did not receive it. I should not have to pay for shipping, because it was not my fault they sent the items to me defective and damaged.Thank you for your help. My order # was:[redacted]

Business

Response:

Dear Customer,

It's greetings from [redacted] Customer Care Team.

I noticed that you have file a Revdex.com complaint. In order to solve your issue, please answer the below questions for us.

1) I found you have placed [redacted], 2[redacted] on our website. Would you please let me know which one was damaged?

2) Please tell us the issue in details?

3) Please take a pic to show the item which was broken, ifconvenience?

After we check it, we will offer you reship or refund.Thanks for your support and patience in advance.

If you have any question, please feel free to contact us.

Best regards,

Review: I paid $32.32 and have not received my items. I keep getting the same old answers about receiving my items. each time I write they ask for another day. I contacted my local post office and the lady there said that possibly n-k-trading-inc have placed a hold on my item even though I have already paid for the items.Desired Settlement: refund my money

Business

Response:

Dear Sir or Madam,

Sorry to bother you.

I am sorry to tell you that I can't find the order details on our website. Would you please ask the customer to offer us the order number?

So that I can double check it for the customer.

Thank you .

If you have any question, please feel free to contact us.

Best regards,

Tmart.com CustomerCare

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I put in the order on 01/17/14, Order #: [redacted], I never received my product but they took my money out of my acount. I called them several times and they keep saying they are going to send it. Then they will send me a email sayign out of stock. I payed it through pay pal, and still haven't received my money or my product.Desired Settlement: and a credit to the company to purchase in the future for the frustration and aggravation.

Business

Response:

Dear Sir or Madam.

Sorry to bother you.

For the Orders# [redacted], the SKU you bought are [redacted]

The SKU:[redacted] was shipped out for you via USPS on

2013-04-14. Here is the tracking number:[redacted] . And the items

have been delivered already.

For the SKU:[redacted], as you mentioned the items you didn't

received then the refund have been issued. Here is the Trans

ID[redacted]5R Amount: 4.44 USD

So we can't offer you reship or refund.

If you have any question, please feel free to contact us.

Best regards,

Safina

Tmart.com CustomerCare

Review: Laptop battery failed after 8 month

Cannot be rechargedDesired Settlement: Refund the money to my paypal account

Review: I purchases a violin from the company N&K Trading Inc (aka City-Green) via eBay. The violin was arrived on September 13th but was not as described/pictured and furthermore it arrived damaged. The bow was shredded. Per their request, I sent photos of the damage and advised them that I wished to return the violin for a full refund. Their refund policy guaranteed a full refund within 30 days of the customer receiving an item, upon the diligent return of that item.

They requested that I continue communicating with them via their g-mail address rather than through the eBay server. They thereby skirted the oversight of eBay when they requested the return of the item. I do, however, still have all communications both to and from them, via eBay or otherwise.

I returned the item to address they supplied to me via email:

Shipping Dept., [redacted].

USPS tracking receipts prove that they did receive the violin on October 10th, well within the 30-day refund period.

It has been 2 weeks since they received the violin and they have not processed any refund whatsoever. Additionally, they have not responded to nor sent any communication since they did receive the items that were sent back to them.

I want the full refund they promised me which is also guaranteed by their own return policy.

[redacted]:)

New Acoustic Violin 4/4 Full Size with Case Bow Rosin White Pure Sound

Item # : [redacted]

h[redacted]Desired Settlement: Refund in the amount of $39.66 to my PayPal account (the original form of payment). I am not even requesting a refund for the return shipping expenses. I just want my money back for the item.

Review: Ordered items for Christmas with guarantee delivery by Christmas. Items showed shipped within 24 hours. ordered on 12/12/2013. On the 19th I contacted them via there chat system and they said all my items are on back order. When there items are out of stock it shows it is out of stock on there website. They were running a special on the items on the 19th and had a countdown timer for their sale. Still they said it is out of stock. I continued to submit inquires via there email system and never got a response. Here it is the 20th and the order shows, Payment Status: Completed Order Status: Held. I will not be purchasing anything else from tmart. I have been able to find several comparable sites by doing a search "like tmart". I have now requested a refund as there is no way I am going to get the items by Christmas. Still waiting to see how that goes. I might have to file a credit claim against them.Desired Settlement: refund

Business

Response:

Dear Sir or Madam,

I am writing you about the complaint id:[redacted], the refund have been issued to the customer.

Here is the Trans ID:[redacted]

Amount: 22.60 USD I hope you can help us to close this complaint.

Please feel free to cotact us if you have any questions.

If you have any question, please feel free to contact us.

Best regards,

safina

Tmart.com