N&K Trading Inc.

Review: Hi I purchased a product from this company I received the product I connected it to my computer it worked the problem is my eye sight isn't so good anymore this company has a return policy for any reason in including unsatisfied I'm not able to use it the buttons are very small and the lettering on the buttons are imposable to read, I have contacted the company for a RAN- return authorization number over for times and a live chat with them. They kept giving me a runaround over this have explained I could not use the device They kept asking what the problem was I kept telling them. they will not send me a RAN form so I can return the item as stated in there return policy I have tried and tried to get them to Honor there return policy and they wont,Desired Settlement: For them to send the RAN form so I can send them the product for a full refund Order #: [redacted]

Shipped Item(s): 1 X 2.4G Wireless Mini RF Office Computer Keyboard and Trackball Black

[redacted] 1

Business

Response:

Dear Sir or Madam,

For this complinet, I am writing to tell you that we have refund the product value to the customer already.

Here is the Trans ID:[redacted] Amount: 51.22 USD.

You can contact the customer to check it on his/her account.

Thanks for your support and patience in advance.

If you have any question, please feel free to contact us.

Best regards,

Tmart.com CustomerCare

Review: TODAY, 11/15/2013, I RECEIVED THE WRONG ITEM FROM N&K TRADING, INC. I NEVER RECEIEVED THE PROPER ITEM THAT I ORDER AND N&K TRADING SENT ME THE WRONG ITEM. I TRIED TO CONTACT N&KTRADING FROM THE PHONE NUMBER LISTED AND THERE WAS NO ANSWER. THE PACKAGE WAS NOT ONLY SOMETHING THAT I NEVER ORDERED, BUT THE PACKAGE CONTAINED NO ORDER SLIP/RECEIPT OR ANY FORM OF ORDER INFORMATION REGARDING THE ERRORNEOUS ORDER NOR MY ORGINAL ORDER. N&K TRADING SHIPPED ME AN ITEM CALLED ""MASSAGE HOOP" WITH THE TRACKING NUMBER "[redacted]" VIA USPS.Desired Settlement: PLEASE HAVE N&K SHIP MY ORIGNAL PURCHASE AND/OR REFUND ME MY FULL PAYMENT AMOUNT.

Business

Response:

Dear Sir or Madam,

It's greetings from Tmart.com Customer Complaint Service Center.

I can't find out the order details on our website. Would you please help us to contact the customer to offer us the order number, then we can handle this issue soon.

Thank you .

Tmart.com Customer Complaint Service Center.

Review: Contacted customer service because packaged ordered was not received. I was told to go to[redacted] and [redacted] to file a complaint because package never arrived. The tracking number provided was from [redacted] but stated that [redacted] delivered. No signature was required to deliver package. I requested a refund and was told that they were not able to do anything about it until a claim was placed at [redacted] and [redacted]Desired Settlement: Refund of full amount charged

Business

Response:

Dear SIr or Madam,

Sorry to bother you.

For this issue, we have shipped out thei tems to the customer already. Here is the tracking number:[redacted] you can track it on [redacted].

If the Customer didn't get it, please contact your local post office to check it for you.

Please help us to end up this complant.

Review: On June 17 2013 this company shipped me a cctv security camera I had ordered from them it was delivered on June 22 2013 and the package was crushed and when opened the camera was broken I E-Mailed them on June 22 and sent pictures of the camera they said they would send me a prepaid return label by E-Mail on June 25 after getting no label I E-Mailed them again and was told they would get it out right away well I never received anything from them as yet I want my money back or a good camera which I paid my money forDesired Settlement: I want my money refunded or a good camera shipped too me to replace the broken one

Business

Response:

Dear Sir or Madam,

Sorry for my late response.

For this complaint I have made the Return Label to the customer. You can check on the below attachment.

Once we receive the return item, we will offer the customer reship.

Please help us to contact the customer to close this complaint.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I got the shipping label and mailed the camera to them today but as of yet have not received another camera after I get a working camera then I will accept their offer.

Review: This company sent me a package of junk and is trying to get me to pay for it. I have NEVER done any business with this company and I DID NOT ORDER THIS JUNK. I want a full refund for $975 from the company and I want them to promise to stop sending me ANYTHING in the future.

The junk was sent throught the U.S. mail . I am hoping that they can be prosecuted for mail fraud.Desired Settlement: I want a full refund for $975 from the company and I want them to promise to stop sending me ANYTHING in the future.

Business

Response:

Dear Customer,

Sorry to bother you.

I can't find out the order information on our website. Would you please contact the customer to offer us the order number, if convenience?

Thank you .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased electronics from them and they said it shipped on January 24th and provided me with a tracking number. 2 months later the items never arrived and the tracking number does not work. They told me that the company they do business with to ship the items rarely updates the tracking information.

After the month of February, they stopped replying to my emails completely and they seem to be unreachable.Desired Settlement: Either send the items ASAP or give me my refund.

Business

Response:

Dear Sir or Madam,

Sorry to bother you.

I am writing to tell you that the customer said that he have received the reship items. So the complaint can be closed.

Please help us to close this Revdex.com complaint.

Thank you.

Safina

Tmart.com Customer Complaint Service Center

Consumer

Response:

Hi, I did receive the new items that were reshipped. This can now be closed.

Regards,

Review: I sent a package that had three items an they said they got two in it .it was a tablet a,keyboard

,male to usb adaptor. they say only two items came back but mow of couse

the most expensive item is missing im out 130.07 because some

didnot look gd enough. I PACK IT PERSNALLY.it. wieght was 2lbs .80 oz

where is the tablet. THAT WIEGHTS THE MOST WOULNT YOU THINK...

HOPE U CAN HELP.... Stay away from this company. they wont give me my

refund for a broken tablet, that they say never got there. BS ON THAT.I AM MAD

I have post office receipt. no way to contact them only email,

not right,they should have someone to talk to but NO,How can you take care of this if you cant

talk to anyone.live on phone.Desired Settlement: I dont want to get ripped off,just want my refund for the bad product that WAS sent to them...

please do something to these people who take advamtage of the disabled.

there must be away to do the rigjt thing. my money just went down the drain

that im on a fixed income. I worked for gov before for security.im honest an a good persom

this should be taken care of. stop ripping people off.

just do the right thing an refund my money. I semt it so it should be there...

Review: Order three (3) mini fishing poles and didnot recieve the product.Desired Settlement: Would like the product or a return of money to PayPal account.

Business

Response:

Dear Customer,Sorry for the inconvenience caused by us!Would you please tell us the order#? So that we can check it for you.Thanks in advance! If you have any problem,you can also contact our online service:Have a nice day!Best wishes,Tmart Service Team

Review: I keep asking for Tmart's phone #, but they refuse to give it to me.Desired Settlement: phone # so I can speak to them regarding these orders:

Order Number: [redacted]

Date: 01/18/2014

Total Amount: $11.95

Tracking Shipments

Need Help?

Ultra-slim 26-55 "99LB 0,71" LED Picture Frame da parede TV Mount Ultra-slim 26-55" 99LB 0.71" LED Picture Frame Wall TV Mount $11.95 1

$11.95 Payment Status: Refunded

Order Status: Cancelled Write a Review(10 Points)

Upload Images (20 Points)

Upload Videos (40 Points)

Order Number: [redacted]

Date: 02/14/2012

Total Amount: $19.99

Need Help?

Ultra-slim 26-55 "99LB 0,71" LED Picture Frame da parede TV Mount Ultra-slim 26-55" 99LB 0.71" LED Picture Frame Wall TV Mount $19.99 1

$19.99 Payment Status: Completed

Order Status: Shipped Write a Review(10 Points)

Upload Images (20 Points)

Upload Videos (40 Points)

Business

Response:

Dear sir,

It's greetings from Tmart.com Customer Complaint Service Center.

I noticed you filed a Revdex.com complaint. For the Orders# [redacted],the refund

have been issued. Here is the Trans ID:[redacted]

Amount: 11.95 USD

You can directly check it on your account.

For the Orders# [redacted], you have bought it on 14 February, 2012. It's out

of warranty on our website, then we can't handle it for you. You can check the

return policy on http://www.tmart.com/HelpCenter/Return-Policy.htmlIf

you have any question, please feel free to contact us.

Best

regards,

Tmart.com CustomerCare

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The company did not address the dispute. They gave a bunch of worthless order information I did not ask for. Again, I need a phone number for N&K Trading. If they're not a scam, this should be easy information to provide.

Regards,

Business

Response:

Dear Sir or Madam,

Sorry to bother you.

I am writing you about this complaint the refund have been issued.

Here is the Trans ID:[redacted]

Amount: 11.95 USD

You can contact the customer to check it on he/she's account.

Hope you can help us to close this complaint.

Tmart.com