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I ordered a few clothing items for a particaular date. I ordered well in advance 8/2/18 when I needed it for September. I still have not received my pacakage to date. I’ve reached out to the company and even have emails from the owner Lindsay. She has since stopped responding. You can still see that my tracking says pending. My event came and went. I have asked for a refund and no answer.
I ordered a few clothing items for a particaular date. I ordered well in advance 8/2/18 when I needed it for September. I still have not received my pacakage to date. I’ve reached out to the company and even have emails from the owner Lindsay. She has since stopped responding. You can still see that my tracking says pending. My event came and went. I have asked for a refund and no answer.
I placed an order ***) on August 8th 2018. As of today (11/5/2018) I have still not received the product I ordered. I contacted this business months ago and was informed that the shipment got lost and I would be refunded only when the shipping company reimbursed them. On October 4th I was informed that a refund has been issued but I have yet to see it in my account. I have sent several emails, but now the vendor is nonresponsive.
Customer has already been refunded for their package lost in transit as we notified them previously. We have resent their refund confirmation again to them already this morning.
I placed an order ***) on August 8th 2018. As of today (11/5/2018) I have still not received the product I ordered. I contacted this business months ago and was informed that the shipment got lost and I would be refunded only when the shipping company reimbursed them. On October 4th I was informed that a refund has been issued but I have yet to see it in my account. I have sent several emails, but now the vendor is nonresponsive.
Customer has already been refunded for their package lost in transit as we notified them previously. We have resent their refund confirmation again to them already this morning.
I still have not received my order (Halloween outfit) I purchased on 8-21-18. I want a refund as I feel at this point it is deserved and warranted due to poor business practices. I missed the event I wanted to utilize it for and Halloween is approaching soon. I have attempted multiple times to contact the company via phone and just get referred to their email. Very frustrating. I have emailed them (*** at ***) as well multiple times, in which I received one response stating my order would be sent out on 9-25-18. I have still not received it as of 10-23-18. My additional emails have gone unanswered.
The refund has already been processed for the order as well as email confirmation sent.
I still have not received my order (Halloween outfit) I purchased on 8-21-18. I want a refund as I feel at this point it is deserved and warranted due to poor business practices. I missed the event I wanted to utilize it for and Halloween is approaching soon. I have attempted multiple times to contact the company via phone and just get referred to their email. Very frustrating. I have emailed them (*** at ***) as well multiple times, in which I received one response stating my order would be sent out on 9-25-18. I have still not received it as of 10-23-18. My additional emails have gone unanswered.
The refund has already been processed for the order as well as email confirmation sent.
I made a purchase from Noah's boytique for three outfits for my daughter's birthday. I placed the order on September 24, 2018. On the day, I placed the order I also sent an email which I never got a reply too. It is now October, 22, 2018 and I still have not received my order. I have called a prerecorded number which there is no one you can speak too. I have emailed three additional times ( which the recording says to do) and have never gotten an reply or any information about the nature of my order. The recording talks about turnaround time, but a month is more than turnaround and the no communication (no way to speak with someone or no replies to emails) is very unprofessional.
The customers order was coming from a partner vendor as noted on our website. We have reached out to the vendor and she has been issued a refund. We have also ceased doing business with this specific vendor for other fulfillment issues we have experienced with them.
I am rejecting this response because:I have not yet received a refund for my order.
The refund was issued and we have resent the confirmation to the customer.
I made a purchase from Noah's boytique for three outfits for my daughter's birthday. I placed the order on September 24, 2018. On the day, I placed the order I also sent an email which I never got a reply too. It is now October, 22, 2018 and I still have not received my order. I have called a prerecorded number which there is no one you can speak too. I have emailed three additional times ( which the recording says to do) and have never gotten an reply or any information about the nature of my order. The recording talks about turnaround time, but a month is more than turnaround and the no communication (no way to speak with someone or no replies to emails) is very unprofessional.
The customers order was coming from a partner vendor as noted on our website. We have reached out to the vendor and she has been issued a refund. We have also ceased doing business with this specific vendor for other fulfillment issues we have experienced with them.
I am rejecting this response because:I have not yet received a refund for my order.
The refund was issued and we have resent the confirmation to the customer.
I ordered several items online on August 27th, 2018. I received an email thanking me for my purchase on August 28th. I sent an email on October 10th stating that I had received no further communications from the company regarding my purchase and that I would like a refund. I sent a second email on October 15th. It is now October 19th and I still have not received any type of communication from the company since their original automated email which was sent on August 28th. After waiting for over a month for my items I looked at the reviews for the company and it seems that this is a reoccurring issue with this company. According to he company’s guide lines I should have received my items by and have not. I want a full refund for the items I never received.
The order was already refunded and the shipment issue resolved. Emails have been sent to the customer
I am rejecting this response because:A refund has not been isssued nor have I received a response to any of my emails. I want my money returned immediately!
I am not sure why we are still receiving messages regarding this as the customer has been refunded. We just resent, again, the refund confirmation. Attached is the order related information showing the refund as well. Thank you
I am rejecting this response because:I still have not received a refund. I however have finally received some type of communication from the company months after my original purchase date. The first was via a text message about an hour ago stating that my money has been refunded. I checked my account and no refund is present. I then saw the message on this site from the company stating that a refund had been given and they don’t know why I am still attempting to get a refund. I checked my account again less than five minutes ago and there is still no refund present.
I ordered several items online on August 27th, 2018. I received an email thanking me for my purchase on August 28th. I sent an email on October 10th stating that I had received no further communications from the company regarding my purchase and that I would like a refund. I sent a second email on October 15th. It is now October 19th and I still have not received any type of communication from the company since their original automated email which was sent on August 28th. After waiting for over a month for my items I looked at the reviews for the company and it seems that this is a reoccurring issue with this company. According to he company’s guide lines I should have received my items by and have not. I want a full refund for the items I never received.
The order was already refunded and the shipment issue resolved. Emails have been sent to the customer
I am rejecting this response because:A refund has not been isssued nor have I received a response to any of my emails. I want my money returned immediately!
I am not sure why we are still receiving messages regarding this as the customer has been refunded. We just resent, again, the refund confirmation. Attached is the order related information showing the refund as well. Thank you
I am rejecting this response because:I still have not received a refund. I however have finally received some type of communication from the company months after my original purchase date. The first was via a text message about an hour ago stating that my money has been refunded. I checked my account and no refund is present. I then saw the message on this site from the company stating that a refund had been given and they don’t know why I am still attempting to get a refund. I checked my account again less than five minutes ago and there is still no refund present.
I ordered an item from Noah's Boytique on September 9th. Per their website, items will ship in "5-7 business days (during non-peak seasons) and 7-10 business days during peak seasons (typically peak seasons are 3 weeks prior to any holiday)". I indicated to the Company that the item was for my son's birthday, which was in early October. However, despite numerous attempts the Company on a number of platforms (email, ***, ***, etc), I was not able to get any confirmation of my order having been shipped. I followed up by email on September 21 and did not receive a reply until September 24. That email said that my item was due to be shipped during that week. I indicated that if it could not arrive by my son's birthday, that I no longer wanted the item and that they should cancel the sale. Despite the Company's insistence on September 24 that my item would ship that week, I had not heard any confirmation on shipment, so again followed up on October 2. The Company made more excuses and only then said that "typically it takes a month and a half to two months for international shipments". This statement is not on their website, and also does not explain how the shipment, which was supposed to be done "in 5-7 business days" has not even gone into the mail by early October when the order was made in early September. Finally, on October 9, the Company indicated that it had shipped the item after I again had demanded a refund. However, I have yet to receive any tracking number or other proof that the item has actually shipped. Clearly, the item will not arrive in time for my son's birthday. The Company said I could return the item for a refund, but this is obviously not satisfactory as I would have to incur international shipping fees in order to make the return.
This was an international shipment and all transit/production times were clearly listed on our website. This was well within those timeframes but as a courtesy we have issued a refund to the customer.
I ordered an item from Noah's Boytique on September 9th. Per their website, items will ship in "5-7 business days (during non-peak seasons) and 7-10 business days during peak seasons (typically peak seasons are 3 weeks prior to any holiday)". I indicated to the Company that the item was for my son's birthday, which was in early October. However, despite numerous attempts the Company on a number of platforms (email, ***, ***, etc), I was not able to get any confirmation of my order having been shipped. I followed up by email on September 21 and did not receive a reply until September 24. That email said that my item was due to be shipped during that week. I indicated that if it could not arrive by my son's birthday, that I no longer wanted the item and that they should cancel the sale. Despite the Company's insistence on September 24 that my item would ship that week, I had not heard any confirmation on shipment, so again followed up on October 2. The Company made more excuses and only then said that "typically it takes a month and a half to two months for international shipments". This statement is not on their website, and also does not explain how the shipment, which was supposed to be done "in 5-7 business days" has not even gone into the mail by early October when the order was made in early September. Finally, on October 9, the Company indicated that it had shipped the item after I again had demanded a refund. However, I have yet to receive any tracking number or other proof that the item has actually shipped. Clearly, the item will not arrive in time for my son's birthday. The Company said I could return the item for a refund, but this is obviously not satisfactory as I would have to incur international shipping fees in order to make the return.
This was an international shipment and all transit/production times were clearly listed on our website. This was well within those timeframes but as a courtesy we have issued a refund to the customer.
I ordered a product from this company on Aug 28, 2018. I have yet to receive my product and according to the status of my order it is just processed. I’ve contacted the company twice with no reply, and just attempted a third. I’ve received no updates on my product.
The customers item was lost in transit and they have already been refunded. This matter has been resolved
I ordered a product from this company on Aug 28, 2018. I have yet to receive my product and according to the status of my order it is just processed. I’ve contacted the company twice with no reply, and just attempted a third. I’ve received no updates on my product.
The customers item was lost in transit and they have already been refunded. This matter has been resolved
I have called and left messages, sent several emails and I have even tried to reach them on Facebook messenger.
I placed an order close to a month ago and it has yet to arrive. When I use the tracking number they provided to me originally it tells me it never left their location!!!
So frustrating!! I will be contacting my visa company to see what can be done.
I have called and left messages, sent several emails and I have even tried to reach them on Facebook messenger.
I placed an order close to a month ago and it has yet to arrive. When I use the tracking number they provided to me originally it tells me it never left their location!!!
So frustrating!! I will be contacting my visa company to see what can be done.
I received a damage shirt for my baby 1 birthday. The shirt has a black spot which is very clear.
And I tried to call & email *** but I got no
Answer. I want a refund for my order. I no longer need the shirt because my baby
Birthday has passed.
Thank u
Customer receieved their order from us in New and perfect condition on Feb.2. Customer sent an email on Feb.2 which is shown in the screenshot stating she wanted to return her outfit because it was too small.
We did not receive that message to our inbox but have since located it in spam.
Customer sent follow up email (this is the first one we receieved to our inbox) which we responding to as evidenced by the screenshot. We notified the customer of our return policy, which is exchanges or store credit only since these are handmade to order items. I have attached a screenshot of our return policy which can be found on our website.
After we sent our return policy to customer, and let he know we would be more than happy to assist with an exchange she then wanted to claim the item was damaged so that she could return it. Keep in mind, it had been one week since she first emailed that the item was too small. Our policy regarding defects is that we must be notified within 48 hours of the item being receieved. It had been more than a week since the shirt was receieved and the only thing that had been noted was it was too small and we told her we could exchange it.
We have also had correspondence via *** even though we do not handle customer service inquiries through that page and have still offered an exchange or store credit which is in line with our policies. We have asked numerous times for the customer to send a photo of the alleged spot which was only brought up after we told her of our exchange/store credit policy. The defect was not brought up within the 48 hours as our policy notes. However, we are still more than happy to assist with and exchange for a different outfit or offer store credit.
I received a damage shirt for my baby 1 birthday. The shirt has a black spot which is very clear.
And I tried to call & email *** but I got no
Answer. I want a refund for my order. I no longer need the shirt because my baby
Birthday has passed.
Thank u
Customer receieved their order from us in New and perfect condition on Feb.2. Customer sent an email on Feb.2 which is shown in the screenshot stating she wanted to return her outfit because it was too small.
We did not receive that message to our inbox but have since located it in spam.
Customer sent follow up email (this is the first one we receieved to our inbox) which we responding to as evidenced by the screenshot. We notified the customer of our return policy, which is exchanges or store credit only since these are handmade to order items. I have attached a screenshot of our return policy which can be found on our website.
After we sent our return policy to customer, and let he know we would be more than happy to assist with an exchange she then wanted to claim the item was damaged so that she could return it. Keep in mind, it had been one week since she first emailed that the item was too small. Our policy regarding defects is that we must be notified within 48 hours of the item being receieved. It had been more than a week since the shirt was receieved and the only thing that had been noted was it was too small and we told her we could exchange it.
We have also had correspondence via *** even though we do not handle customer service inquiries through that page and have still offered an exchange or store credit which is in line with our policies. We have asked numerous times for the customer to send a photo of the alleged spot which was only brought up after we told her of our exchange/store credit policy. The defect was not brought up within the 48 hours as our policy notes. However, we are still more than happy to assist with and exchange for a different outfit or offer store credit.