Norseman Resort

WE HAVE NO OTHER RESPONSE

To Whom It May Concern: Reference case number: [redacted] We contacted the customer by e-mail and phoneWe spoke to [redacted] and she is going to make Arrangements to bring this vehicle back to our Service CenterWe will provide her a loaner vehicle (no charge)We will look at her check engine light concern againSincerely Keith D

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The same price was posted on business website as well as third party websiteThe third party website is a link that directs you to the business official websiteIt was not corrected on the business websiteI contacted business via e-mail and phone to confirm the price prior to arrivalRepresentative for the business confirmed the price listed on their website is the same as third party websiteAfter driving 2hrs to business, the sales rep provide a print out from their system listing the vehicle as the same price as the third party website Business refuses to honor price even after discusing with sales rep and manager In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Monday, August **, 4:PMWe Swapped Both rear rims and balance all tiresSee attached Repair Order' [redacted] '

Revdex.com:At this time, my complaint, ID [redacted] regarding Westbury Jeep Chrysler Dodge, Inchas been resolved There was a typo with the email address I used for the initial product purchaseThe order was processed and a product was shippedThe company has also offered to allow me to return the product for a refund minus the shipping costsThank you to Mopar Parts Online for your patience and I sincerely apologizeI have contacted my back to reverse the credit card dispute Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Being that I bought the truck from Westbury Dodge/Ram I figured I would have better service, was wrongLast visit in which the dealership says they deem condition was held at the dealership for two weeks without a loaner car to be told there's nothing wrong with itHave made attempt to ask for a service person to take a ride with me in vehicle to prove troubresponseThe vehicle still has vibration and feel unsafe driving itAlso after dealership did damage and said they fixed it, I drove to Florida with such a vibration that the seat was rubbing against the center console with I have videoed it proving it and when went to dealership in Florida they fixed the issue to come back to NY and replace rear rim that Westbury Dodge replaced, the trouble came back again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As of waiting for dealership to resolve this issuePlease do not close out this complaint ID# [redacted] Thank You, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their response was beyond inaccurateI did not raise my voice, use any profanity, or engage in ANY disrespectful behavior with any of the staffI can not speak clearly because of an operation on my throatTherefore my voice is gruff ad strained which may be taken as shouting or forcefulIn addition, I DID NOT receive ANY phone callsI waited by the phone ( am homebound) for a responseIt wasn't until numerous phone calls to the salesman (Mike M - who NEVER RETURNED MY calls), Lisa L - who returned a call after two weeks of speaking with the general manager, Marie C who was the only one to "resolve" the problem - after holding my money for days!)I needed the money quicklyAnd when I spoke to Shawn, he said it was sentand a week later I still hadn't received itI wrote letters to the dealership owner and this is why Keith (who I NEVER spoke to) is making this upThey are trying to make me out to be the bad guyIt wasn't until I was online with a robotic response chat :person" that I became abusiveof which it was nothing anyone hadn't heard before anywayIn addition, I also let them know this is why car dealerships had such a slimy reputationperhaps that is what Keith is referring toIn any case, I have received my $back and do not have the fight to try and get the, now, $dollars interest they should give meSo the matter is closed as far as I'm concerned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I have reviewed the customer's complaint The customer does have an account on our site, and no orders have come through Most likely he attempted to place an order and it failed Either a bad billing address that would flag accredit card fraud, or an issue with the device / browser being used In this case he would see a temporary authorization on his card, but those disappear within - hours We did try to explain this The procedure is put in place to prevent another person from using your credit card We will check the [redacted] account to see if and why the charge actually went through and cancel it if that occurred Sincerely, Joel S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I know I didn't take car in these dealers should notify customers about inspectionMy problem is that Steve kept telling me it was covered when it wasn't I should've been told that prior to workI okayed the work cause at that point I had no choiceSo what your saying is that your dealership has to remove a transmission before you know it's covered, I cannot accept that you had the car long enough to know it was not covered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I left a message on ** *** phone to give me a callmy name is kEITH D*** I can be reached at ###-###-#### if im not available leave a message and I will return calli need to ask him a question which is not appropriate on this forum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership is not being truthfulTheir response claims they have never had an issue with a repair in their historyThis is a flagrant falsehoodThey also state I failed to bring the vehicle back to themThis dealer conveniently fails to address the real problems their service department suffers from: overbooking appointments whch leads to rushed work or no work performed at all, then failing to properly check to see if whatever work they may or may not have performed actually solved the problemFurther, this dealer consistently fails to accept responsibility for their shoddy work and lack of proper oversight by failing to check if the work they claim to have done solve the issueI do nt care to waste further time or money with a business which refuses to back up its work and instead tries to place the onus of the blame on the consumer, as their history has proven over the years
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In reference to case number #*** ***After taking delivery of his new vehicle it had a check engine light.The service department got him right into a loaner vehicle and repaired his vehicle.The Service Director personaly drove the vehicle to confirm the repair.Once the repair was done
we then delivered it back to ** ***.The Service Director got in touch with his local Chrysler Rep and were getting him car payment.We also tinted his front two windows no charge.The Service Director has been in touch with ** *** to make sure he no longer had any issues. Tim DoyleService Director *** *** *** ***
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*** *** ***

I personally communicated with *** *** regarding theissue. I provided the video(s) he requested. I offered to pay for the repair he made to the window with a receipt of paymentBelow is the stream of email communication I had. *** *** I contacted you to let you know how poorly your staffresponds to customer situations at the Westbury Service locationThe secondvideo you sent me is very grainyI know that I did not roll down the windows, soyour porter must have rolled down the window to put his arm out. It is notabout the window, rather the treatment I received from your staffTheyimmediately got defensive, (first sign of a guilty person) and thenaccused ME of breaking itFirst, where is the empathy, and second,respect to a customer?...I'm not saying they deliberately broke my window, itsimply came off the track somehowThere was a compromise before it escalatedto this point... As you know, I was there for my yearly inspection for oneof the Jeeps purchased with youI had the window repairs for my Jeep done atan outside vendor the same day because of the rain that was coming inthe afternoonI do not need your $for fixing the windowI wouldprefer, a written apology from the manager there that got in my face, yellingat me along with " ***" who told me "I did it" and hewasn't fixing itLet me ask you? How frustrated would you be if this happenedto you? You should do your Due Diligence before responding to someone, especiallyif the I'm telling you that your staff has lied to me I do thankyou for your time and appreciate all your efforts *** *** *** ***
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Tell us why here...when a customer comes in to buy a car we ask for a good faith deposit so we can hold the inventory for the customerthis occurs in every business and in some cases you pay in full before any work is performed such as when I buy suitswe did refund checks of $each since
each transaction is considered separate transactionsas far as interest payment that will not be happeningby the way we made numerous phone calls to the customer without a return callthe tone of which this customer actually speaks to other human beings is disgracefuli can't imagine an adult conducting himself in such a manner, a little humanity goes a long wayjust because my staff sells cars does not make them targets for such rude behaviormy staff are hard working family people that are honest, kind human beings that will bend over backwards to help a customerwe are not perfect but we try really hard to help everyoneif any further infomation is needed my name is Keith D***

To whom it may concern, We would like the opportunity to look at *** *** Chrysler vehicle againWhen he spoke to Dom he asked if we could look at the vehicle again.*** *** was not willing to bring the vehicle back to usThis is the only repair order we have in our history, we
have not been given any chance to rectifyany issuesIf *** *** could reach out to Tim D*** who is the service director he would be more the willing to work with the customer.He can be reached at ###-###-#### his e-mail is ***Thank you. Sincerely Keith D***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On sept ** 2017 I spoke to several managers and I explained the complaint to them which was that they did not honor an advertised price for a ram truck.They basically told me that the ad was ran just to get customers into the show room.That is deceptive advertising.What should I do next. Thank you
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The woman there wanted to go to the camera tapes but the *** would not let her! I didn't roll my windows down when I brought the vehicle there, they didShow me the tapes where I rolled the window down? They all must be trained to lie to their customers Show me me where "***" was present at the time of the job*** the *** never called back from the first message left, so a second call and message was leftOmitting the truth is the same to me as as a lie
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are have agreed to replace the customer truck, we have there new truck at the dealershipOnce we get all the paperwork back from Chrysler and DMV they will take delivery of there New vehicleSincerelyTim D***