Norseman Resort

To Whom It May Concern: *** *** purchased a JeepCherokee form Westbury Jeep on November **, She received a recall noticefrom Chrysler to have a RORecall performed on hervehicleShe came into service on April **, to have this recall doneWhenour service department
performs this recall, sometimes we have to remove andreplace the transmissionHer vehicle required a transmission replacementShewas upset this was required on her new vehicleWe contacted Chrysleron her behalf and they were going to talk with *** ***about the transmission replacementHer vehicle is covered under a new vehicle warranty. She had no charges and she was offered a loaner vehicle while her vehicle wasbeing repairedShe stated she had another vehicle at home and did not need ourloanerShe was informed on 5/**/that her vehicle was ready from WestburyJeep Service DepartmentShe stated that she was going to contact Chrysler due to the fact she no longer wants the vehicle

*** *** has brought his vehicle to our dealership several time complaining about a vibration.We damaged his tire while servicing itWith out question we replaced the rim and the tireSince this eventhe has returned several times complaining about a vibration, we have repeatedly tried to assist him with his request.At this point we have deemed the truck and it has no vibration*** *** is welcome to have a second opinionand his truck is still under warranty at any Dodge Dealership.Sincerely?

Case # ***To Whom it may concern: While *** vehicle was being serviced we had to remove his front bumper cover to replace one of his headlightsAlthough the technician did his best not to damage his front bumper cover, We believe we might had caused a small chip in the corner
of his bumper cover.And while we would like the opportunity to repair his vehicle at our body shop ** *** does not feel comfortable doing this. As ** *** states in the Revdex.com case he is going to get it fixed at his repair shop and is suing us in small claims court for the repairWere sorry about any inconvenience we have caused ** ***.Tim D***Service Director Westbury Jeep Chrysler Dodge ***
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** *** has all the docs he is entitled toHe has his platescase is closed

The original part that was ordered for the customer was improperly packaged from the Manufacturer (***)We have since spoken with the customer numerous times, and we have reordered the part from ***It is due to arrive at our shipping facility in the next 24-hoursIt will be shipped
out the day it arrivesWe have also sent the customer a return label to send us back the mis-packaged part

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On March **, 2015, I took the jeep in for service for a detail and because the jeep would hesitate when I change gearsI was told that a recall would be performedOn April **, I took the jeep to service and told them it was lungingSeven days later they told me it was readyI picked up the jeep at 8:42AM on April **, and returned it at 10:19AM the same day April **, because the engine and A lights were alit The jeep has been there ever since I was told that a new transmission needed to be installed on a vehicle The vehicle has been in service for over days and three times I would never feel safe in this vehicleI want to be rembursed in full and I want nothing to do with this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

She was refunded in full 8/**.She said she would delete the complaint with the Revdex.com once the funds were received, which they should have been by now.Thanks,~ ***

To Whom It May Concern: MrM*** has two warranties on his vehicle.One is and extended warranty and one is a Factory warranty.The Factory warranty that came with his vehicle would coverthe power train For Lifetime so long as he had his vehicle inspected at anyChrysler Dodge or Jeep
Dealership on the year anniversary of his purchase datewhich is July **, MrM*** also admits to not having his vehicle inspected, whenwe found out it was not a covered repair and he had not been at any dealershipsfor this inspection For over monthsWe asked him to contact ChryslerCustomer Service to see if they would reinstate his lifetime power trainwarranty, they would not reinstate his power train warrantySteve then called MrM***to inform him that his transmission would need replacementMrM***reluctantly agreed to due this repairMrM***still has an extended warranty that covers certain repairs each one has to be verifiedand called in to confirm coverage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have spoken to my bank and they have verified that there is NO hold for $and that the transaction is completeI have waited hours after the failed purchase and what the business is saying doesn't have any weightTheir transaction system has processed a purchase without completing any invoice or receipt processI hold them accountable for thisA screen shot of my online banking statement has been provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to complaint ID # *** Vehicle was priced in error on third party site which was pointed out to us by customer but priced correctly on our siteWe offered customer a $dollar discount off correct priceHe refused Keith D*** General Manager Westbury Jeep Chrysler
Dodge *** *** ***
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The same price was posted on business website as well as third party website. The third party website is a link that directs you to the business official website. It was not corrected on the business website. I contacted business via e-mail and phone to confirm the price prior to arrival. Representative for the business confirmed the price listed on their website is the same as third party website. After driving 2hrs to business, the sales rep provide a print out from their system listing the vehicle as the same price as the third party website.  Business refuses to honor price even after discusing with sales rep and manager. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Their response was beyond inaccurate. I did not raise my voice, use any profanity, or engage in ANY disrespectful behavior with any of the staff. I can not speak clearly because of an operation on my throat. Therefore my voice is gruff ad strained which may be taken as shouting or forceful. In addition, I DID NOT receive ANY phone calls. I waited by the phone ( am homebound) for a response. It wasn't until numerous phone calls to the salesman (Mike M - who NEVER RETURNED MY calls), Lisa L - who returned a call after two weeks of speaking with the general manager, Marie C who was the only one to "resolve" the problem - after holding my money for 19 days!). I needed the money quickly. And when I spoke to Shawn, he said it was sent...... and a week later I still hadn't received it. I wrote letters to the dealership owner and this is why Keith (who I NEVER spoke to) is making this up. They are trying to make me out to be the bad guy. It wasn't until I was online with a robotic response chat :person" that I became abusive..... of which it was nothing anyone hadn't heard before anyway. In addition, I also let them know this is why car dealerships had such a slimy reputation. perhaps that is what Keith is referring to. In any case, I have received my $1000 back and do not have the fight to try and get the, now, $19 dollars interest they should give me. So the matter is closed as far as I'm concerned.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...
Dear [redacted]
In response to your complaint, Westbury Jeep submitted your loan application to more than one bank in order to secure the BEST possible interest rate based on your credit. This was not unethical and is common practice to shop for the Best rate possible for our...

customers.
Research has indicated that FICO Scores are more predictive when they treat loans that involve RATE-SHOPPING, such as Auto, Mortgage and Student loans, in a different way. FICO Scores ignore the inquiries made for a period of 30 days so the inquiries won’t affect your credit scores while shopping for the best rate. FICO Scores will consider inquiries made within the 30 days as just ONE inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of 10/**/16 waiting for dealership to resolve this issue. Please do not close out this complaint ID# [redacted]Thank You,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,The customer must contact Chrysler should they want a full refund on the new vehicle they purchased.We completed repairs and the customer is  asking us to repurchase there vehicle.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Being that I bought the truck from Westbury Dodge/Ram I figured I would have better service, was wrong. Last visit in which the dealership says they deem normal condition was held at the dealership for two weeks without a loaner car to be told there's nothing wrong with it. Have made attempt to ask for a service person to take a ride with me in vehicle to prove trouble-no response. The vehicle still has vibration and feel unsafe driving it. Also after dealership did damage and said they fixed it, I drove to Florida with such a vibration that the seat was rubbing against the center console with I have videoed it proving it and when went to dealership in Florida they fixed the issue to come back to NY and replace rear rim that Westbury Dodge replaced, the trouble came back again
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

WE HAVE NO OTHER RESPONSE.

To Whom It May Concern: Reference case number: [redacted] We contacted the customer by e-mail and phone. We spoke to [redacted] and she is going to make Arrangements to bring this vehicle back to our Service Center. We will provide her a loaner vehicle (no charge). We will look at her check...

engine light concern again. Sincerely Keith D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10733756, and have determined that my complaint has NOT...

been resolved because:

[Your Answer Here]
 Vehicle is still not fixed. Brought vehicle in for same trouble numerous times and still not fixed. Obviously balancing the tires and swapping the rear rims haven't fixed the issue.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]