North American Power

Actually thought I put a review on here the other day obviously I did not because I do not see it. For anyone that's reading this if you look at most of the complaints it's all because they were out of contract and the prices go up anyone knows that you need to do your due diligence mark down on the calendar whatever you have to do to call the company when your contract is up so you can get the best rate. you can't expect them to call you to say O our rates are going up we know you don't wanna pay more that's just not happening. I called and my rate even if I sign a contract will be higher than a different supplier so unfortunately I have to switch. I have been with NAP for over 10 years.

Must sign a contract for 6 months for a fixed rate. Must call every six months to renew contract. If you do just call, you will call on a month to month and pay 3 times the normal electric rate.

Somehow I must have signed up with this company as my supplier and forgot until my bill was out of control. This company had a supplier rate of 16.990c/KWh vs the standard rate of 7.375 c/KWh . I guess it is my fault for not paying attention but beware of this.

I do not recall enrolling with North American Power and Gas as our supplier. Regardless of that, I looked at the fine print on our bill after having received astronomically high utility bills for years now to discover that our monthly supplier rate was 16.990 kWh. When I contacted customer service, the representatives were only interested in selling me a new plan-they were rude, refused to compensate and were only interested in keeping my business. I expect to be refunded a portion of our supplier rate so it compares to average rates.

No notification of contracts ending. They claim they send a letter one time. They do not send any other information, only to get you at full price at the end if the contract. I was told they would give me a courtesy reimbursement, as I have been with this company for 5 years. The customer service rep send she would mail a check or credit the account.Then she asked me to renew my account. I mentioned that their rates are higher than the others I looked at, and she said well now you don't get the courtesy credit unless you renew with us. It is an absurd way to do business! I mentioned that she still needs to refund they money she said she would as a courtesy. She refused.

On my January 2020 PPL bill I noticed that I was paying North American Power $0.14 per KWH while the PPL price was $0.08!

What a rip off company! Our bill was tripled in a year!!!!

Very bad business of signing people up for a contracted price and then doubling (or more) the price when contract term expires. it very hard to keep track of contract expiration date and thus very easy for them to double up the charges and then very slow to cancel /change power supplier after you notice the double utility bill. very bad business ! I do NOT recommend using them, and I will personally never use them again EVER ! BAD business practice !

On ***, I agreed to a fixed rate for my electric power from The North American Power Company in the amount of $5.29/kWh for a term of 12 months. On my bill on *** 3 months after my term expired, the charge for my electric power increased to $8.99/kWh. The very next month, ***, my electric power charge increased again to a ridiculous $12.49/kWh. This is more than double the original amount. Both of these increases came without a warning phone call or letter.

Complaint regarding unauthorized change to account. Services for residential electric with North American Power. Upon contract ending, they claim they mailed a single letter, standard mail to our home to extend the contract or to move to variable rates for electric. The letter was not received. Instead of sending another letter certified, calling or attempting to reach us, they changed our contract to variable rates and did not notify us for 8 months. It was only when our rate doubled and we received a $1000+ bill did we call to find out why that we were notified about changes to our contract.

North American power claims that I entered into an agreement/contract and that I will be charged an early termination fee if I cancel before 2021. They have no way to access my account online and if you click the link "my account" on their website it tells you to call a toll free number. It took me several tries to get someone on the phone. When I finally did they admitted there is no way to check your account and see this contract or to view how many months are left. You must call and talk to someone. They state that the contract was verbal. It appears the entire business model is to attract new customers and not to service current customers. I asked for a copy of the contract and they could not provide one.

After disputing a year's worth of overcharges with North American Power for weeks, I was issued a partial refund. I was told if I was not happy with the partial refund to contact a resolution Manager, Moses, at . I was contacted back by a different representative and told I would receive my refund check within 45 days. It has now been over 65 days and I do not have my refund. I also have left numerous messages for Moses on the number above and have not heard back.

I have an email with my confirmation number and customer contract number for energy rates at 7.29 cents pr kwh starting effective August 6, 2018. North American Power did not contact me by phone, email or US mail to deny or reject this new contract. However, I have been mischarged and overbilled at various rates much above 7.29 since August 6, 2018. I reached out to North American Power and spent two hours on the phone and was locked into a new contract, which I agreed to, but I was not refunded the difference in their billing. I am owed a refund of $1,116.52.

I signed up for North American Power ("NA Power") in May 2017. I was fully aware that I was participating in a promotional period for a lower rate on my electricity distribution charges. However, I was expected to be notified when my promotional period would end. I called NA Power on 2/18/2019 and they told me that they had sent me a few mails in late 2017 and early 2018 (I had received none). Admittedly, I was busy in 2018, but would have noticed any paper mail or emails from NA Power saying that my promotional period had ended. Furthermore, the representatives on the phone were extremely rude and not willing to take any accountability for the exorbitant charges to my electricity bill.

I have been a customer with NAP for 10-15 years. I tried to access online info for my account recently and I could not. I was directed to call them. on the phone I was told the company will no longer allow me access to my info because the company does'nt want to do business in my area any more. I asked to speak with someone who could answer this question a little more clearly, but was told they were all busy. the advertising on there website says in bold letters "24/7 online account access to view current plans and new offers". this is not right! I now have no idea what the status of my account is without having to call. I want to leave this company but there is a $50 penalty if I leave early. HELP me get out, is all I want!!

North American Power & Gas without my consent, authorization or having any contact with me at all, started appearing on my bill charging me double for gas and electric then what I should have been paying. I've contacted them multiple times. Not only do they not have my name or email, they don't have a number to the persons name on my account. They have no idea how they got my address or number. I 100 percent did not give them any of that information. Infact, I've never had any contact with the company at all.

North American Power was selected in March 2018 with an electric supply rate of .0519 for a period of 12 months. The agency contends that the arrangement was for six months. In November 2018 they increased the rate to .1399 effectively tripling the cost of our electric bill during the hardest months of the year. With no recourse to change the rate we had to switch to another carrier effective Jan. After finally reaching NAP (bc they do not have hours after work in which to contact them or on weekends), NAP refused to issue a refund for the difference in fee stating they had "sent me a letter in the mail," which I did not receive -notifying me that my rates were tripling. After a lengthy discussion with the company customer service department their position was that they would do nothing to remedy tripling the cost of our electric bc they mailed a letter. They refused to address the significant increase of 169% month over month.

Further, when I requested the name of the CEO - they refused and provide me the name of anyone with any authority and said they "didn't know their name" only to provide the name of a customer service manager who had no more authority for customer good will than they did. This is unacceptable customer service in today's climate and their rate increase of 167% is a material change to an individuals' budget. They are crooks with this move!

North American power offered me a 6 month contract for electric @ 7.79c/kWh ending in June 2018: they raised the price to 8.69c/kWh until November 2018. In September I called to switch back to *** - rate was 8.53c/kWh. They offered a new contract which I declined since the rate was higher than *** and I clearly requested they switch me back to *** when contract expired. I again called and left a message in October 2018, may bill for 10/16/18 - 11/7/18 Rate 8.69c/kWh and showed next cycle rate @ 8.69c/kWh
Next bill 11/10/18 - 12/10/15 still indicated next cycle rate as 8.69c/kWh but North American power increased rate to 15.99c/kWh a cost of $702.44 just for the supplier , my total ,bill for 1 month. $1,101.39. I again called North American power to
adjust this bill and cancel the contract and all I got was a sales pitch to sign a 3: year contract . I also called *** to switch service and received another bill for 12/10/18 - 1/10/19 for $1,102.28.
I have filed a hardship and am on the *** program since 2017. I am 71years old, on a fixed income — I have electric heat and have struggled to pay a budget amount of $450 - 480/month and this price gauging has caused the budget to jump to $789/month.
I have had no success talking to this company’s customer service and they refuse to bring the matter to their corporate office.

I had a contract with North American Power. I had completed that contract and they moved me to a variable rate. The first month's rate was high around 8.9 cents per kWh. I ended up choosing a new supplier on Dec.7th with a rate 0f 5.4 cents per kWh. On my last bill North American decided to raise my rate to 13.9 cents per kWh almost three times higher than what it was during the contract period. I had no control over this since I selected another provider. I called their customer service line from the letter they sent me twice, waiting on hold for around 15 minutes. Each time I spoke to them they hung up on me within 30 seconds of speaking.

With only a renewal letter, no phone calls or emails, the power supply company (private), North American Power, more than doubled my charge per kWh. More than tripling my bill monthly over the last 6 months.