North American Power Reviews (%countItem)
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North American Power Rating
Address: 1500 Rankin Rd Ste 200, Houston, Texas, United States, 77073-4807
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North American Power and Gas did not get our renewal for a new contract, we chose another company because their rates were cheaper than North America Power and Gas.
The next month North American Power and Gas more than doubled our months power charges. The bill has steadily raised over the past few months until this month, it went from 152 to 354. Our bill was $80 more than normal the previous bill.
Their reasoning, we didn't have a contract with them so they gave us a "variable rate". No one has a good reason or explanation of how the variation is chosen either.
It feels like they are just gouging us because they know we have to pay it.
NAPG notified the customer of the upcoming contract expiration on 8/3/18. The notice infirmed the customer that a failure to respond would cause the customer to convert to a month-to-month variable rate. NAPG received no response from the customer. Effective 1/15/19 the customer will not longer have service with NAPG. There are no applicable adjustments.
Anita L
Complaint: ***
I am rejecting this response because:
I understand that I no longer had a contract with North American. My concern is the charge going up by more than double when North American was sent notice I had signed a contract with a new company.
It is a gouge of pricing, looking at the market, no one is as high as I was charged the last month of "service".
Sincerely
The customer is advised that the rate would convert to a month-to-month variable rate in the original Terms of Service and the notice of expiration.
There are no applicable adjustments.
Anita L
Complaint: ***
I am rejecting this response because:
No matter how many times you state that I was aware of the variable rate, it does not change what your company did. It is price gouging and it isnt right.
For what is a little extra money for your company, you are losing the potential to ever make any money off this former customer again.
Please be aware in the future, I will make sure anyone and everyone is aware of your practices. I will be posting a review on any website I can about your company.
Consider this your company's notice.
Sincerely
Had a 12 month contract for power generation charges at $0.06 per KWH. I received a notice the contract was expiring and decided to switch suppliers. Selected a new vendor other than North American Power which I received several unsolicited calls from asking me to reconsider even though my number is listed on the do not call registry and I assured them that I was not interested in renewing. I received an alert from my *** app staying a new bill had arrived. North American Power had increased my rate to 0.1399 per KWH when the current rate they are offering is <$0.09 per KWH. At no time was I told the rate would increase to this amount nor was it stated anywhere in the contract info I could find.
The customer's fixed rate contract expired 11/21/18. As he states he received the renewal notice as well he was contacted by NAPG in an effort to retain his business. The customer declined all offers. NAPG received a drop request from the utility on 12/7/18 with an effective date of 12/21/18.
The renewal notice clearly states if you do not renew or switch by the contract end date your rate will convert to a month-to-month rate. The customer did not cancel until after the fixed rate contract ended.
There are no applicable adjustments.
With regard to the Do Not Call list registry it is not applicable as NAPG has an existing relationship with ***.
Regards,
Anita L
In April 2018, we were approached by two North American Power sales persons. These two sales persons stated that North American Power was located in *** and had the better rates that the competitors. We decided to sign up, then upon further investigation, discovered that the sales persons lied about the company's location. Also, lied about the rates.
We called within 24 hours to cancel the service and received a confirmation over the phone that indeed the cancellation had been processed. Over the course of the next few months, we received emails from North American Power stating that our enrollment was accepted. We called North American Power again and was told that service had been cancelled. In June 2018, North American Power, without our permission, made themselves our electricity supplier. The customer representative at the time kept stating that changes were submitted a month prior and that they could not change it back. We had to call again and threaten legal action to get this cancelled.
We recently received a bill for $36.54 for a past balance, which has also made its way to a debt collector. The response from North American *** is that the utility company did not pay us, so you owe us. The utilty company has been paid, so North American Power should be contacting the utiltiy company, which has been paid.
Below are the emails that we received after the initial cancellation along with the final email after the threat of legal action:
From: Amy L <***>
Sent: Sunday, June 10, 2018 9:33 AM
To: ***
Subject: Your Enrollment Request was Accepted!
Dear ***
My name is Amy L, a Customer Experience Specialist here at North American Power. I just wanted to reach out to personally thank you for choosing us, and let you know that my team is here to help if you ever have questions about your account.
I'm also happy to inform you that *** has accepted your enrollment request, and the plan you selected will begin on or around 2018-06-20.
Plus, if you tell your friends about North American Power, I'll send you a $25 *** Gift cardfor each friend that signs up and becomes a customer of ours - click here to learn more. It will be my gift to you for helping us spread the word!
If you do have questions, or would like to discuss the details of your plan at any time, you're welcome to contact my team at or ***.
Regards,
Amy L
Customer Experience Specialist
North American Power
From: Amy L <***>
Sent: Friday, August 24, 2018 9:33 AM
To: ***
Subject: Your Enrollment Request was Accepted!
Dear ***
My name is Amy L a Customer Experience Specialist here at North American Power. I just wanted to reach out to personally thank you for choosing us, and let you know that my team is here to help if you ever have questions about your account.
I'm also happy to inform you that *** has accepted your enrollment request, and the plan you selected will begin on or around 2018-07-20.
Plus, if you tell your friends about North American Power, I'll send you a $25 *** Gift cardfor each friend that signs up and becomes a customer of ours - click here to learn more. It will be my gift to you for helping us spread the word!
If you do have questions, or would like to discuss the details of your plan at any time, you're welcome to contact my team at or ***.
Regards,
Amy L
Customer Experience Specialist
North American Power
From: Amy L <***>
Sent: Thursday, August 30, 2018 10:49 AM
To: ***
Subject: Please don't go!
Dear ***
I was deeply disappointed to find out today that you've recently chosen to discontinue service with North American Power. Did you mean to leave – or was this perhaps a mistake?
I'd truly hate to lose you as a valued customer, and I want you to know that my team is willing to do everything we can to keep you. In fact, I've received approval from my manager to offer you a special rate we reserve for select customers.
I'd really appreciate it if you would give us a call at to discuss what we can do for you. I think you'll like what we have to offer.
We hope to hear from you soon.
Sincerely,
Amy L
Customer Experience Specialist
North American Power
The customer contacted NAPG to cancel within the rescission timeframe. The cancel request was rejected and caused the customer to continue to bill. The customer billed for one month. NAPG has removed the customer from collections. NAPG will adjust the usage period they were billed to reflect the Utility rate during that time frame and issue the applicable adjustment.
If you require anything further please feel free to contact me directly.
Regards,
Anita L
In October 2018 North American Power told me my gas company *** Natural Gas was at $0.65/Therm and could lock me in at $0.579/Therm for 12 months. I got my *** bill and it had a note that I would have paid 24%+ less had I used them as a supplier. I googled *** gas rates and discovered they have been at $0.3646/Therm since the beginning of the year!! North American Power flat out LIED to me to get me to switch!! DO NOT TRUST THEM. Very shady company, the shadiest.
My electric contract was for six months. At the time my contract ended instead of switching back to my normal supplier my rate was increased by 140%. I was sent a letter saying my contract was up but didn't understand that my rate could be more than doubled. I'm sure that what they are doing is legal but in my opinion unethical. I contacted the *** with an informal complaint and they said that this is a very common practice and it would be better handled by the Revdex.com.
The customer by his own acknowledgement received the Renewal notices regarding his contract expiration. The notice states, " If you decide to take no action andlet your current fixed rate expire, your account will automatically continue on a month-to month variable rate..."
There are no applicable adjustments.
Regards,
Anita L
Complaint: ***
I am rejecting this response because:I didn't expect a refund because this company makes money robbing customers. The money I saved over six months was taken by times 4 on one months price increase. I am lucky they only doubled the rate instead of increasing it by ten times. If they had clearly informed me of the risk I would have switched back to my regulated supplier. My expectation would be that they explain this clearly to other customers when they sign up or are nearing the end of the contract. The short unapologetic response reveals their concern for customer satisfaction.
Sincerely
NAPG notices all customers f contrcat expiration. The notice clearly states that the rate will automatically move to a month-to month variable rate. NAPG considers this matter closed.
Regards,
Anita L L
Complaint: ***
I am rejecting this response because:It is not clear that the company can raise the new rate to an unreasonable excessive rate in their disclosure. Especially when one month of rate increase can erase six months of savings. I understand this is how they make a profit but it should be illegal to take advantage of customers.
Sincerely
I had this company as an additional electric energy supplier for 5plus years rates went up over and over and over was told I was part of a lawsuit where I would get compensated for all the lies and miscommunication and for the rates going up without notification and still didn’t get my refund I believe this company owes me and thousands of others hundreds of dollars for being robbed called customer service over 4times and still no refund at all just the run around and lies and games I want my money Now!!!
North American Power and Gas completed a review a our Welcome Letters and during this review *** was included as a customer that dis not initially receive her Welcome Documents. The check she received in the amount of $209.36 is the adjustment made to her account for the period she was billed priot to receiving proper notice. There are no additional adjustments applicable.
Regards,
Anita L
Complaint: ***
I am rejecting this response because: The address the company had on file is an address that I moved from years ago there for no check has been sent to my correct address while I did call to let the company know and they still have not reached back out to me
Sincerely
I will confirm wiht account to find out if the check has been cashed, if not we will reissue the refund.
Anita L
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Account #: ***
Hello,
The attached payments through my *** Autopay account were sent to North American Power for my *** account. They did not get credited to my *** account, and I had to pay the bill again in order to avoid my power being cut off. I have called *** directly about this previously in January and *** called the bill pay company in order to get proof of payment.
Their First Response:
Good Afternoon,
Thank you for contacting North American Power. We are trying to locate the payment that was sent to that Department. Once we receive a response, we will follow up with you.
Thank You,
Customer Care
SECOND RESPONSE:
Then on
Customer Care <***>
Jul 23, 2018, 1:37 PM
to me
Good Afternoon,
We were finally able to locate the checks you sent. One was for $92.59 and the other one is $115.58. I have requested to send out a check for both amounts and you can expect to receive them next week. I do apologize for the delay. Should you have any further questions, please do not hesitate to reply back.
Thank You,
Customer Care
Sisilie L.
North American Power and Gas wants to apologize for this issue we have issed two checks to the customer ($115.58 and $92.59). The customer should receive this checks within 3-4 weeks.
If they are not received in this timeframe please feel free to contact me directly.
Regards,
Anita L
We had this company 20017-20018. We choose a different company for electrical supply in August.
Yesterday 10/15 we received a letter stating we had cancelled our 36 month contract and owed $240 for breaking said contract.
When *** called they stated we had a phone verbal agreement that we wanted this contract and a follow up letter was sent, we were not aware of the phone conversation and did not received the letter but this is not our residence. We are very diligent when we look around for cost of energy quotes. We have never had a contract with a company with a cancellation clause, rates this high or a contract over 18 months. Several phone conversations were had to correct this issue to no avail. *** decided to keep the contract he has with another company as the rates were much lower. He was told he had to send a check for the $240 to the head office which he promptly did. The customer service person was not very cordial and willing to work with him.
NAPG has reveiwed the customer issue and the customer electricty account was terminated 7/10/18. NAPG has no record of an ETF notice being sent for $240.00. If the customer would liek to discuss further please feel free to contact me directly .
Thanks,
Anita L
Complaint: ***
I am rejecting this response because:
They cashed our check for $240
Sincerely
NAPG has spoken withthe custoner and requested he send copies of the documentation he received from NAPG as well as the cancelled check to research. The customer agreed and will forward all documents. Once received we will continue to work with the customer for resolution.
Regards,
Anita L
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
All correspondence was mailed to North American Power to the attention of, Anita L in ***
Sincerely
If I could give negative stars I would. If they do not have lawsuits filed against them yet, they will! Apparently, they can change your carrier, and bill you even if you did not sign up with them or give them your permission. BEWARE of North American Power and Gas LLC. Check your bill and make sure they are not billing you for their services you did not authorize as the account holder.
I did a 12 month contract at a rate 6.79 KW hour. My contract expired in June 2018 and they raised the rates to 9.99 KW hour in July and to 13.99 in August and September. I was not contacted ore informed that the rates would go up. When I called them they said that sent me a mail via *** which I never received. I asked for refund and they refused to do so.
Customer enrolled online for a 6 month term for a rate 0.0679/kWh. On May 18, 2018 the customer was sent a renewal notice stating his contract would expire on 7/3/18 and failure to respond to the notice would cause his rate to default to a variable month to month. NAPG received no response from the customer.
NAPG provided the reuqired notice of contrcat expiration there are no applicable adjustments.
Effective 10/30/18 the customer will be returned to his utility.
Regards,
Anita L
Complaint: ***
I am rejecting this response because: I never received any communication from the business regarding the contract expiry. NAP said that they sent mail via *** which I never received. Business never contacted me using any other means and just increased the rates which were almost double from the original rate. When I called them they said it is the industry policy and never offered me any solution. I feel they just cheated me and took my hard earned money.
Sincerely
NAPG sent the renewal notice per the state requirements. The mailing was not returned as undeliverable. The customer failed to contact our offices to exercise his renewal options and therefore the rate defaulted to a variable month to month rate, which is outlined in the Terms of Service.
There are no applicable adjustments.
Regards,
Anita L
Complaint: ***
I am rejecting this response because: I don't agree with them at all. I have seen reviews from other customers also and several of them have complained of the same issue.
Sincerely
DON'T CONTRACT WITH NORTH AMERICAN POWER CO. I did a 12 mo contract at a great rate 8.69Kw hour. My contract expired in February I was not contacted nor did I contact North American Power it was forgotten about. With no contract they RAISED THE COST TO 16.99Kw hour. We were being BILKED way over customary/reasonable charges. This went on for months as I was recovering from 2 surgeries and my husband was,taking care of bills. Our bills were high and we assumed it was due to a therapy machine I used 6hrs everyday for 3months. The machine was returned middle of July. In August I was able to resume the bills and when our electric bill was $600.00 I called our supplier and was advised that I was out of contract and the 16.99 per Kw was the rate. I was completely floored. Definitely not interested in keeping customers or they would not have DOUBLED THE COST. I called and explained my hardship and reason why it was not addressed by us prior to August I was offered a lower cost with a 36 month contract which I declined. To add further insult when I cancelled with them I was told it would be 30 days before they would be removed as my 3rd party supplier. So I am still paying 16.99 per Kw. I thought it would be immediate cancellation again as I was out of contract. North American Power is far from customer friendly and extremely unfair with their out of contract rates. The star rating is forced ...I would have left it blank if it allowed.
I had a contract for a rate of 0.0519/KWH for six months and a letter from them stating that they would contact me before my rate expired at six months. They did not and this month's bill was for 0.0899/KWH. Tried contacting both of their numbers; *** says not available. Copy of letter available
NAPG sent a renewal notice to the customer 6/8/18 advising that his contract was pending expiration. NAPG received no response fromt he custoner to renew his service the rate defaulted tot a variable rate.
*** contacted NAPG on 9/12/18 to discuss his rate NAPG ofered a new fixed rate the customer declined. Effective 10/22/18 the customer will be returned tot he utility.
There are no applicable adjustments.
Anita L
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Sales person sold me in April on switching carriers to North American Power with the promise of receiving $100 gift card with in a month. Received call confirming service 5/8. Called back, was told $50 gift card would be mailed out in a couple weeks & would receive 2nd gift card for $50 at 6 month mark of contract. Followed up early August, was told gift card should be received in a couple weeks. Followed up again 9/5. First customer service rep told me I needed to send in paperwork, which was never sent to me. Then transferred me to another department. This rep told me no paperwork needed, and then stated they had the wrong address. The first thing they do on each call is confirm address. Now it’s suddenly wrong in their system. Also stated they mailed out the card in July. Now was advised to call back in 4-5 more weeks if it doesn’t show up, again. Fraudulent sales practices to get customers to switch carriers with no resolution. Almost 5 months later, and being told over and over it was either sent out, need paperwork, or it will be sent out. Not getting any resolution.
There are requirements for issuance of gift cards. However due to the time frame of the customer request and the seeming confusion to resolve. NAPG will issue the gift card to the customer. The gift card may be virtual and received via the custoners email address.
If you require anything further please contact me directly.
Regards,
Anita L
Complaint: ***
I am rejecting this response because: Gift card has still not been received.
Sincerely
NAPG sent a digital gift card on 9/14/18 to the email address we have on file. The customer would need to check that email for confirmation of receipt of the gift card.
Anita L
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
They have excellent customer service and competitive prices. They send a letter to notify customers before plan expires, to avoid variable rates. I've never had an issue with NAP.
My wife and I was approached approximately 5 months ago regarding switching our electric and gas supplier to North American Power. The two representatives that approached us misrepresented this company and cost. We immediately contacted customer service within 24 hours to cancel both the changes to our electric and gas suppliers.
Over the course of the past 3 months, I've had to contact North American Power customer service several times due to changes that were made to our electric and gas supplier. We were told that no changes were made, which was not the case as the our electric and gas supplier was changed. We did not approve of the changes.
The customer enrolled 9/30/15 NAPG gained the meter effective 10/12/15. NAPG received a drop request 11/19/15 with an effective date of 12/16/15. We have no record of an commuincation with the customer.
I am more than happy to speak withthe custoner directly to discuss fullissue.
Anita L
Complaint: ***
I am rejecting this response because:
This company showed up at my house within the last 6 months. I have copies of statements showing where this company made changes to my supplier without my approval.
Sincerely
NAPG is not currently providing servie to this customer. If he has documents that reflect something different we are more than happy to review and address.
Regards,
Anita L
I've had great experiences with Constellation Electric power supply, so I thought I'd give NA Power a try when I moved. Bad idea. They continually could not offer competitive rates, but were able to keep me happy by giving me short-term offers that beat the utility by a penny or two per KWH. Then when I was offered a much better deal from Constellation they enforced their early termination fee even after I'd been a customer who had renewed after the first term. Miserable experience. Avoid at all cost.
Why does this company still continue to have the right to rob us all blind!? I have been paying double the amount for months and wondering why my electric bill was more than my car payment. This company should be shut down. I cannot even give this company 1 star for stealing food from my children's mouth, but they are making me to submit this review.
As others have pointed out, North American Power increased my price to TWICE the utility rate when my fixed price term ended. If they had any interest in retaining customers, they should not be gouging people this way. North American Power does a disservice to the competitive energy industry.
I have never signed a contract or provided any information to this company to sign on as them being my supplier. I called *** today and they advised me I was on a contract with North America Power & Gas LLC since 10-2017. If I could press charges I would . I would like to know how this happened ? I am familiar with companies like this and would have never signed on to something like this. I was also advised by the rep that this company has contracts. I need to know what I can do about this fraudulent account against me. I want something done to whom ever set this up.
NAP has reviewed the customer enrollment called and determined it is inconclusive. We will provide a rate adjustmen calculation and extend a refund of the diference billed at the NAP rate versus the rate the customer would have billed if she were with the utility.
*** please feel free to contact me directly to ensure we have the correct mailing address to issue any applicable refunds.
Please accept our apologies for any inconviences this issue may have caused.
Anita L
How on earth do they have a positive rating? As of this review 88% of their reviews are negative.
Long story short these guys are possibly the most deceitful company I've ever worked with. I never received notification that my already high locked in rates (I was at 8.4cents where my local utility was charging 7.6cents) were expiring.
Ok....that isn't what I am upset about, I locked in and rates went down...oh well.....It is what they did once my lock expired. A lock which they never told me was about to expire.
My rates went to 15.9cents where the going rate from the utility is currently 8.06cents. So they are charging double what my utility is charging. And actually more than double of what other 3rd party companies are charging. What a bunch of scammers.