North American Risk Services Reviews (%countItem)
North American Risk Services Rating
Address: P.O. Box 166002, Altamonte Springs, Florida, United States, 32716-6002
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Called claims adjuster and the supervisor three times regarding a claim. Left voicemail messages. Never returned calls.
07/02/20, 1pm--(800) 315-6090; 07/06/20, 11:25am; 0720/20, 11:30am.
Return my calls.
Contact Name and Title: Tracey C
Contact Phone: 321-430-2382
Contact Email***
Mr., we are sorry to hear about your experience and appreciate your feedback. We understand that your adjuster has been in contact with you and your concerns have been addressed. Be assured that any issues with claim handling will be reviewed internally with the appropriate personnel.
Quick response, knowledgeable claim adjuster. Explain the process and kept me updated via email. Pleased with the prompt respond especially during these uncertain time of the COVID 19. Highly recommend
NARS will not return my call to discuss my urgent insurance claim.
On 5/22/2020, a pipe burst in my kitchen causing significant damage to my home. My claim was filed through my insurance broker to NARS on 5/26. NARS reached out to me on 5/27 with some basic claim questions. They stated that someone would be in touch to discuss no later than 5/29. Since 5/29, I have placed (41) calls to NARS, left several voicemails and emails, and no one has gotten in touch with me. I've attempted to reach Mike M, Melissa L, David C, Maria M, Mareefa M and Brenda H. I have a severe safety hazard in my home and young children who are at risk. NARS' hold message states that they pride themselves on prompt contact, timely service and a superior customer experience. This could not be farther from reality.
I need an adjuster to inspect the damage to my home as soon as possible. I would also like an apology from NARS leadership.
Ms.,
We understand your frustration and apologize that our claim handling did not meet your expectations. Our goal is to provide quality claims handling for all claims and all customers.
I understand that you spoke with your desk adjuster, Ms. M, on June 5, and the independent adjuster has inspected the damages. I can confirm that a check has been processed today and it will be mailed on Monday. Any specific questions about the damage repair estimate can be addressed with Ms. M and a copy of the estimate is also being sent.
If you feel your concerns have not been fully addressed, please contact NARS directly at 1-800-315-6090.
NARS Quality Assurance Team
The worked worked quickly to get my claimed settled during this Covid 19 situation . I am very pleased with their services and would recommend to all.
NA Risk handled our claim involving a large commercial truck rear ending our 1990 Cadillac. They communicated with us much better than any of the other parties involved- we only had liability insurance on our 30 year old car , the truck owner originally indicated they would like to settle our substantial damage directly, but basically wasted our time and never offered us a penny. After we told our insurance to go after the truck owners insurance NA Risk Services contacted us and progress was made. J. *** at NA Risk kept in contact with us and answered us promptly. A damage assessor inspected the car, and soon we received an offer of compensation that was fair ( actually what I asked the truck's owner / company for that they balked at ). We received our check quickly ( less a small salvage fee because we kept the Cadillac - it runs great and we want to restore it ). Overall a very good experience with this company!
I had probably the best insurance claim experience with this group of all of the claims I've ever had to make. I wish they actually sold insurance because they would get my money instead of the companies I've had to deal with over the years that have done nothing to live up to their responsibility.
No updates about my claim
I have left multiple voice mails and sent emails to get an update on my claim. I spoke to Manuel C on 04/13/2020 when he said he would call me back. I still havent spoke to him. I have tried to reach out to his manager Melissa L with no response also. I simply want an update about my claim ***. My home needs to be repaired. I have also called the claim number and asked to speak with someone else to help me with my claim, however the person I spoke to said he would send a message for Manuel C to return my call and he never did. No body has been willing to help me with my claim. I need answers.
I want an update about my claim and my home to be repaired.
Contact Name and Title: Tracey C
Contact Phone: 800-315-6090
Contact Email:***
Ms., we are sorry to hear about your experience and that we have not met your expectations. Our goal is to provide quality claim handling for all claims and all customers. Be assured that any issues with claim handling will be addressed internally with the appropriate personnel.
We understand that your adjuster has been in contact with you and payment for your repairs has been issued. If you feel your concerns have not been fully addressed, please contact NARS Quality Assurance directly at 1-800-315-6090.
(The consumer indicated he/she DID NOT accept the response from the business.)
My claim adjuster never called. I had to call many times after before he ever picked up the phone. Also he was very rude to me and told me he would put my call back on hold. And yes the check was suppose to be issued, however I still haven't received. So I'm not too sure if I believe that.
Ms., again we apologize for any mishandling of your claim.
The file notes indicate that you spoke to a Unit Manager on April 30, 2020. It was confirmed that the settlement checks were issued and mailed on April 27, 2020. Please feel free to call us at 1-800-315-6090 if they are not received timely.
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, after a WHOLE month and a Revdex.com complaint I was finally able to get a simple call back. I still have another check that should be issued to me after my repair work is done. I will not accept a response until my claim is finished. It will probably take months before I ever hear back from the insurance company.
Ms., once the work is complete, please submit paid bills, cancelled checks and/or purchase receipts for the repairs to your home. We will the consider payment of the difference between your incurred repair cost and the actual cash value of the loss.
Please contact the claims department at 1-800-315-6090 if you have any questions.
By far the worst experience I've had with any company ever!! It took the 1st adjuster assigned to my claim Kiah B, 2 months to finally send an appraiser to appraise my vehicle. She sent me emails, giving me approval to schedule my repairs, and also my rental reservation the next day. My vehicle was in the shop for 2 weeks when I get a call from David P. Apparently the new adjuster assigned to my claim, since Kiah was laid off. That's when it went from a bad experience, to a nightmare!! David informed me that they will not be paying my shop bill because they're not liable. I was of course outraged and demanded to speak to a manager, since clearly he has not eager to help. He said he would email the manager to give me a call, of course that never happened. I actually called & was able to speak with the "manager" Renee G. When I spoke to her, she seemed to want to help and get to the bottom of things. Boy was I wrong!!! After the 1st contact, I was never able to get a hold of her again. Won't answer or return my calls, won't reply to my text or emails. I don't understand how an insurance company can approve your claim, and 2 weeks into shop work say, oh we changed our minds. So I'm left with my vehicle in the shop with an unpaid shop bill and without a rental. Worst company ever! With the most unprofessional employees ever!!
Ms. C,
We are sorry to hear about your experience and appreciate your feedback. Our investigation indicates that our insured is not legally liable for the damage to your vehicle. Because of the delay in establishing liability, we have made a concession and paid for two weeks of car rental expense.
It is our understanding that you are now presenting a claim to your own carrier for the vehicle damage. They can address any additional claims related questions
NARS Quality Assurance
1-800-315-6090
Never paid loss of use reimbursements costs in accordance with our policy for 11 months
on 2/5/2019 our home was completely destroyed by fire. We have a policy with ***, policy # *** - ***. It was being managed by NARS, adjuster Wes B. To date we have not been paid anything for reimbursement for loss of use even though we have provided receipts to Mr. B. We were also placed in cheap, dirty ONE room hotels for an extended period of time even though our policy states it should be comparable to our home which is 4 bedroom, 2 bath. We lost our jobs and were forced to pay ALL of our expenses out of pocket for loss of use. Even after I had surgery I was forced to move when Wes B denied us housing in September 15, 2019. He only gave us a few hours notice on a Friday afternoon and I suffered a great deal because I was not healed and ended up with complications after surgery. We have responded to all requests providing for receipts for our housing, storage, fuel, food, moving expenses etc to Mr. B in writing as he requested. We have done this twice and all he did was complain that there were too many emails. We can only attach so many images to each email and Mr. B was asked if email was the preferred method for turning in these items and he said yes. We have begged, pleaded, made offers and continuously asked to be paid in accordance with our insurance policy and have been ignored. We have contacted 2 supervisors who said they would look into in and months have gone by without a response. Our family has been devastated by this financial hit because we have been forced to make our house payment, loss of use housing, storage, fuel, moving expenses etc out of our own pocket and it has ruined our credit, we lost our land because we could not afford to pay for it as well as our own loss of use housing and expenses. We have been forced to move 9 times in a year including out of state because we were left homeless and denied coverage we are afforded by our policy. We have been forced to share 1 room extended stays for 3 grown adults which resulted in our family being emotionally, financially impacted to the point where we were split up. We were also forced to rehome our beloved family dog, Bella when we were not allowed to have her in the home we ended up being forced to live in while the insurance company continued to deny us housing. I sought the advise of an attorney however NARS was never engaged by them but still refused to speak with us or reply to our efforts. At this time our family has been destroyed and seeks immediate relief which we are owed. I have over 250 supporting documents and cannot attach them all
We require reimbursement for our loss of use items as well as 18% interest from February 5 2019 to present date of 1/28/2020. We require reimbursement for our property loss due to the negligence of NARS. We require the reimbursement of attorneys fees for having to get guidance on how to proceed after no response from Wes B or his supervisors. We require additional funds for constantly being moved and especially after surgery when I was not allowed to rest but had to pack and move again resulting in severe complications, pain and suffering as well as destroying my family unit forcing my fiance and I to live separatly for months when NARS stuck us in drug infested hotels with no privacy, no dishes, no place for our contents we had replaced and zero privacy as we were forced to live in one room with our adult son. Our coverage is $60,000.00 for loss of use. To date we have estimated that NARS has only paid out approximately $15,000.00 over the course of a year. We demand the $45,000 remainder of our policy for all of these issues, plus 18% interest , plus an extra $60,000.00 for displacing us, forcing us into financial ruin, forcing us to default on payments for our land, cars and ruining our credit, moving us after surgery resulting in pain and suffering, loss of our beloved pet Bella, attorneys fees and extreme breach of contract for our policy. I am only now filing with the Revdex.com because we have exercised EXTREME due diligence in recovering our funds for 11 months and understand we only have a year to file. The total we require at this time is $105,000.00 or we will absolutely take this to court for $250,000 plus attorneys fees.
From: Tracey C
Sent: Tuesday, February 11, 2020 4:05 PM
To: ***
Subject: Revdex.com Complaint Case# ***
Good afternoon ***
Please accept this as our response to the referenced complaint.
Mr., a home fire loss is a devastating experience and we are sorry to hear that the adjustment process has not met your expectations.
Your complaint involves numerous complex issues that would be better serviced with a phone call. A representative from our Quality Assurance Department will be contacting you in the next 48 hours to discuss.
Tracey C QA Analyst
P.O. Box 166002 Altamonte Springs, FL 32716-6002
O: (321) 430-2382 (800) 315-6090 Ext. 2382 F: (866) 261-8507
(The consumer indicated he/she DID NOT accept the response from the business.)
We have spoken on the phone countless times regarding this issue. We do not feel that a further phone call is going to solve the issue. While we are willing to take the phone call we do not except this as the finale. We have left numerous messages not only for adjuster before his superiors. We have sent countless emails with zero response.. Because we have been told we will be contacted by someone numerous times and no one has reached out to us our faith is gone that we will receive a phone call. At this time, our losses continue to grow brighter by the day and we need a resolution immediately before this gets even more expensive and detrimental to our family
To date, you have received full payment, which includes the policy limits for your Dwelling and Personal Property losses. The outstanding issue pertains to the Additional Living Expenses incurred while your home was being repaired.
As outlined in our email to you on February 26, 2020, you have provided us with a total of 352 receipts for consideration. Because it is necessary to review each expense prior to issuing payment, we have indicated that we will have all receipts reviewed by March 16, 2020. Any receipts requiring additional documentation, or for which there is no coverage, will be itemized in writing to you. In addition, you will have the opportunity to provide clarification as applicable.
These guys were quick, painless and fair in handling my claim.
Back in May 2019 my 1995 Porsche 993 was damaged by a towing company Great American Risk Services represents.
Back in May 2019 my 1995 Porsche 993 was damaged by a company Great American Risk Services represents. The damage was very extensive. There was frame damage to the tub and various other parts to this very collectible car. Their initial estimate was absurd. They were giving a labor rate of $35/hr so we had the vehicle transported to Porsche using our own funds. We got an estimate for the most basic things. We are not asking for a rental car or anything else, we are just wanting our car fixed properly and restored to the original condition it was when it first left our home. Great American Risk Services just keep giving us the run around and are very difficult. It would actually save them money if they would just cooperate instead of us hiring an attorney and taking them to court. We are willing to accept the car will never be the same and worth as much. We are just trying to get this settled and move on. This was our last effort before will file a complaint through OIC.
Our estimate that we received from Porsche paid and transportation costs. No rental car or anything else.
Contact Name and Title: E Woodie Sr QA Analyst
Contact Phone: 1-800-315-6090
Contact Email: [email protected]
North American Risk Services ("NARS") is the Third-Party Administrator, which handles claims for certain policies issued by *** Insurance Company. We are sorry to hear about your experience and that we have not met your expectations. As you are aware, an independent adjuster wrote an estimate and you have been advised to provide a copy of this estimate to the repair shop of your choice. If they find additional damage not on the estimate, they should contact NARS, so the qualified adjuster can reinspect your vehicle. As for the Diminished Value, that portion of the claim will be addressed once all repairs to the vehicle are completed and determination is made if Diminished Value is payable. We are hopeful that your concerns have been addressed.
(The consumer indicated he/she DID NOT accept the response from the business.)
Every place that we took our car with this estimate from NARS laughed at us, so we took it to Porsche which cost us PERSONALLY over $500 in towing fees and got an estimate because NARS also stated they would not cover any transportation fees. We then sent that estimate from Porsche directly to the case agent & still nothing has been done. We have all documents and estimates if needed. I have attached NARS estimate & also the estimate we have received from Porsche.
North American Risk Services ("NARS") is the Third-Party Administrator, which handles claims for certain policies issued by *** Insurance Company. As you are aware, multiple estimates have been written for the repairs to your 1995 Porsche, we have accepted liability and owe for the related damages to it. We ask that you provide the name and address of your chosen repair facility, so we may send a qualified adjuster out to re-inspect your vehicle with the body shop. At that time, we will attempt to reach an agreed price for the related repairs. Once the agreement is reached, a payment will be issued promptly.
If you have any additional questions, please feel free to contact your adjuster.
(The consumer indicated he/she DID NOT accept the response from the business.)
We have already shipped the car to the closest and lowest priced Porsche dealer to get fixed. They looked at the car in detail and went off of NARS Adjusters damage estimate. Nothing was added, that estimate is what it's going cost. This is the lowest estimate that we can get and it's not even a Porsche certified facility which is extra. With the damage that was done to this car no Porsche facility is going to work on this car for $35/$40 an hr as stated in your estimate. This accident was not our fault, we had a perfect Porsche and it was damaged. It has already cost us $500 for transportation fees. We already had it sent there and I promptly emailed our case worker back then with the repair facilities full write up and estimate on car including their name, address etc in detail. We received the run around yet again. It could have been solved then. We have done everything asked of us. Because NARS failed to communicate properly & settle with us when we had the car at the repair facility, you are now wanting us to have the car transported yet again for another $500 that we would again need to pay for?
North American Risk Services ("NARS") is the Third-Party Administrator, which handles claims for certain policies issued by *** Insurance Company. As you are aware, we have accepted liability for the incident involving your 1995 Porsche, multiple estimates have been written for the repairs and we owe for related damages to it. To date, a payment has been issued to you for the damages based on the estimate written by the independent adjuster. In order to issue any supplemental payments for related repairs, you will need to take the vehicle to your chosen repair facility. Once you provide us with the name and address of your repair facility, we can send a qualified adjuster out to re-inspect your vehicle with the body shop. We will attempt to reach an agreed price for the related repairs with your shop and issue any supplemental payments, if applicable.
If you have any additional questions, please feel free to contact your adjuster at 1-800-315-6090.
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated before, we have already done the steps you have listed. We personally paid for car to be transported to repair facility. They completed a written estimate going off what YOUR adjuster wrote which we then emailed directly to you entailing details such as cost of repairs, name of shop, phone number and address. We got an email back with another run around, we had to then pay to have car transported back to us. The car was at a shop waiting and nothing was done.......Now you are stating that we need to have car re transported again for an additional $500? You already have the shops contact info as I stated above. All of that was emailed promptly to your company the second it arrived at the shop. The check you sent will not be cashed. We are not asking for a rental car or diminished value. We now have a Porsche with damage history. We are not about playing games. We feel and everyone we have consulted feels we are being more than fair. We need a check for the car to be fixed, which the correct amount to repair the car has already been sent to you and that is the lowest price we could find. Most people would try and find the highest. I would think being a company with a great Revdex.com history would want to settle and compensate us with the money owed and move on. This has wasted so much time on both ends.
North American Risk Services (NARS) is the Third-party Administrator, which handles claims for certain policies issued by *** Insurance Company. As you are aware, we have accepted liability for the incident involving your 1995 Porsche. On November 12, 2019, an independent adjuster inspected your vehicle, at your home, and wrote an estimate based on the visible damages. You were not in agreement with the estimate and asked for a reinspection. You were advised to take the vehicle to the repair shop of your choice and the independent adjuster could reinspect your vehicle if there was a supplement. On January 7, 2020, you took your vehicle to a shop and obtained an estimate of repairs. You notified us on January 8, 2020 of their estimate and upon contact with the shop, we were advised that you had removed the vehicle. Payment was issued for the visible damages assessed by the independent adjuster. We have not been given an opportunity to reinspect your vehicle and reach an agreed price with the shop. Once you take your vehicle to the shop that will complete the repairs, advise your adjuster of the location, and the independent adjuster can reinspect for additional damage.
Again, without your vehicle being at the shop for inspection, we are unable to reach an agreed price for the related repairs and issue any supplemental payments, if applicable.
If you have any additional questions, please feel free to contact your adjuster at 1-800-315-6090.
I have been a Claims Risk Manager for 20 years and have utilize multiple TPA's and Carriers. NARS Adjusters have established themselves as a TPA in which I can fully trust to make good decisions regarding reserves, claims handling and whether to fight or settle. I am grateful that our Broker introduced me to NARS. I highly recommend NARS to be your TPA.
Lack of response regarding home insurance coverage. Not covering the costs needed to fix insured home.
There was flooding in the home due to a bathroom/toilet fixture breaking. The homeowner's policy covers $300,000. The company has only offered 1/3 the amount to fix damages. Property Damage Reconstruction (PDR) was brought in the next day to clean up damage. Estimates from PDR working to fix home have been ignored and forms for damage to items lost have not been sent as promised. My floors have been removed and walking on concrete with two knee replacements because I cannot afford the repairs. This happened in May 2019 and it's now November 2019. Emails and voicemails have been ignored by my claims adjuster and her boss. Inspector that was sent has not included all damages in his report even though he's been here twice.
I would like the company to respond to requests and pay for the damages to my house, which are covered under my insurance policy. I would like a new inspector or an accurate report that includes all damages.
Ms, M, we are sorry to hear that our claim handling is not meeting your expectations. Our goal is to provide quality claim handling for all claims and all customers.
We understand that there were several discrepancies in the scope of repairs provided by our estimator and your contractor. A third inspection has been scheduled to address the issues and we will work diligently to bring this claim to resolution. Any issues involving unsatisfactory claim handling will be escalated and will be addressed internally.
If you have any further questions, please contact NARS directly at 1-800-***.
Very slow getting checks out to those that have claims. I started out a week behind and each week has brought my check later and later I am now 2 weeks behind receiving a check.
Mr. P,
We are sorry to hear about your experience and appreciate your feedback. Can you please provide us with your claim number, so we can have your adjuster address your concerns? Your email address is not found in our system and you may have previously provided us with a different email address.
If you prefer to contact your adjuster directly, please contact North American Risk Services at 1-800-315-6090.
Sincerely,
NARS Quality Assurance Team
Pamela B did a magnificent job in handling my claim, I could not be any more satisfied!!!
Gene B.
Company is giving me a hard time settling my claim
I've been without air conditioning over 3 months have sent all paperwork and they've asked for and they won't settle this claim I can't imagine what will happen no communication whatsoever with these people had it for the last three months with them they have stress me out so bad I've been put in the hospital I want my air conditioner replaced
I have quotes from insurance companies from 13 to 15000 for replacement I want this completed so that I can replace my air conditioner I've already paid over and above my deductible.
Document Attached***
They sent a settlement that I do not agree with. Charging me for hotel expenses and my food. No payment from them as today for loss of use. *** policy clearly states no deductible and these charges on these charges. And they're still want me to pay somebody to come out here and repair it see attached file what a joke.
I've had two reputable air conditioning companies out here to repair. Several have said it cannot be repaired but the two of them put it in writing see attached
Document Attached
From: June ***
*-***-18-210)
Sent: Tuesday, October 29, 2019 4:01 PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# *** (Ref
I cant seem to figure out how to add this to my file. This is a copy of a letter that I sent them in regards to the explanation that they sent as to why they aren't paying loss of use.
Could you be so kind to add this to my file?
response to Clear Blue Insurance letter that was emailed to me.
I find this to be dishonest, demeaning, and an insult.
As to the investigations from HVAC, if the tech had turned the power on from breaker box , in which all air techs that came out did, He would have found that the compressor was locked up, due to possible rat that got in there from the thieves leaving the unit open. (per our warranty co). The tech also told me that it needed to be replaced and good luck getting them to replace it. Not a reputable Tech I would say.
As far as you saying there were no visible signs of theft. That's not what our warranty company and Harris County Sheriff's Department says. You have reports from both. Again another lie.
I never reported to you that I could not find someone to come out to repair and ask for you to send a referral. Another lie. You insisted on your person to come out to repair it and for me to pay for it after I had already paid my deductible and except for our hotel being paid. none of my loss of use been paid. After considering that possibly he could fix it I accepted the offer and asked for his license which I never received. Your adjuster sent out the license and name of the man that had already been here. Another scam.
You are so right I do not trust any of the concerned . I don't know anyone who would, that's gone through this too many lies. You also totally ignored my concerns.
Yes I have had companies out here to repair this thing. As you ignore the fact that they were telling me this ,I had two of them put it in writing that you have in your file. Another lie.
Our duties after loss, we have complied with. we've protected the unit and have had numerous ac companies out to repair it after we could not get you to send license of the tech you insisted could fix it.
We've kept the main fuse box off to the unit as the cut wires could cause a fire.
This seems to be such a con that it's ridiculous.
The Texas Department of Insurance has already been contact
Ms.,
We are sorry to hear about your experience and appreciate your feedback. We understand that your adjuster has been in contact with you and advised that your air conditioner is repairable. The adjuster further advised that a local technician is available to complete the repairs. If you need the technicians contact information, please contact your adjuster at 1-800-*** and they can provide that information to you.
NARS Quality Assurance Team
(The consumer indicated he/she DID NOT accept the response from the business.)
please explain why we are backing up to repairs. we have had ac companies out to repair, and none of them were able to do so.You have already agreed to pay for replacement see attached.
with that said the disagreement here is the amount to replace it is way to low.
you also are refusing to pay us our loss of use . for no apparent reason. we have been in compliant with our responsibility as reviewed in our policy.
Document Attached
Ms.,
The attached letter you reference from your adjuster, confirms that HVAC Investigators inspected your property and determined that your a/c unit is repairable. Since you advised the adjuster that you were not able to locate a local technician to complete the repairs, the adjuster provided you with the technician's information who could complete the repairs. The letter further advised that if an agreement on a final settlement of your claim cannot be agreed upon, your policy provides a dispute resolution method involving appraisal.
Lastly, the adjuster previously addressed your loss of use claim. If you need further clarification or have additional questions, please contact your adjuster at 1-800-***.
NARS Quality Assurance Team
(The consumer indicated he/she DID NOT accept the response from the business.)
we
we never, not once advised the adjuster that we could not find a hc company. we had several out Please tell me how your ac inspector could say that it was repairable in the first place when the power to the air conditioner wasn't even on?also if he had inspected it the way the other companies did he would have found that a rat had gotten into where the compressor was and the compressor was locked up car other air conditioning companies and the warranty company that came out in the first place sound the same thing this guy that y'all sitting out here was here all of two minutes testing this thing with no power really? that's one of the questions I asked her if she never answered she demanded that we pay her tech to come out and repair it and for us to pay for it after we've already spent over $3,000 way above our deductible. I explained to her we cannot afford this if you want to send him out here that's fine but we can't pay for it. She then said well send me her receipts and a total that we had paid for food and I did that we waited over a week for a response I sent several emails "any updates?" no response. Then she comes back with an offer that's unacceptable totally. I've asked her several questions and she never explain. I'm not in the insurance business and you guys are not very helpful and explaining how it works I just know we spent too much money already on this and not a dime back in our pockets from the insurance company absolutely ridiculous bad business here anything and you say now she will explain it I don't think so. I've told her several times that she could send him out I never told him that I didn't want him out here I talked to him several times and he understood I was waiting on her to check for our expenses to see if we had paid our deductible she just gave me the run-around. after all you guys have put us through and lies, we choose not to trust you any longer. ENOUGH IS ENOUGH.
And you want to charge me for my loss of use and only pay a certain amount to repair it when the least amount I've got another one for a ove 7that's the cheapest I found. our preference would be to use John *** as he's very replicable in Texas.
I have had an open claim since April 2019. Now 6 months later, and I honestly couldn't even tell you how many phone calls, I still can't seem to get this issue resolved. My basement flooded, we settled in an amount, but when the contractor came out to do the work it was over double what I was given by NARS. I was told to have the work done and will be reimbursed the difference - that was completely okay with me. I submitted all of the necessary paperwork and still waiting for my reimbursement. I understand everyone is busy, but I have yet to get any calls or messages returned. After months!!! I just want to pay off my debt so I can be done with this mess.
Ms. A:
We are sorry to hear about your experience and appreciate your feedback. Your concerns have been referred to the Quality Assurance Department and are currently being reviewed. Be assured that any issues concerning claim handling will be addressed internally with the appropriate personnel. The Claims Department will review your claim to facilitate any outstanding payments.
Our goal is to ensure ultimate Customer satisfaction. If you feel your concerns have not been fully addressed, please contact NARS directly at 1-800-315-6090.
Roof replacement - All the representatives responded well to all my inquires - on phone and by email. They provided information to my satisfaction and followed up as per agreement.
Had a fire at my residence, occurred on 6/15/2019. As of 8/19/2019 I can't get an adjustment. I met with the company's preferred contractor(Paul D) 7 times, Mr. B/NAR adjuster 4 times and neither he nor Mr. B have provided any detail of the scope or cost of the claim. When I informed Mr. B of my intention to retain an attorney to expedite, they maliciously canceled my hotel at 11:30am the following morning, leaving 30 minutes notice to vacate. See attached Exhibit A. Having lost everything and now suddenly homeless,I feel im at the mercy of this company.
Describe what you would consider to be a fair resolution to your complaint....
To start, I want my living expenses immediately reinstated. I want the money in my hand to choose the hotel I want, not one they choose 27 miles away. I refuse to be blindsided again on a whim and thrown out of a hotel they booked. Secondly, I want an adjustment in my hand to review the scope and allocation of the claim. Third, I want to be paid in a timely manner.
I filed a complaint with TexasDI #*** and Revdex.com and Emily A/Fox 26 consumer protection reporter, so we will see who has the greatest effect and Ill post the resolution updates. I also retained an attorney because big corps say im sorry with huge settlements. If your are researching insurance companies, stay away from these clowns. If you have a current claim, immediately report them to your states department of insurance so someone is loo***g over their shoulder. Caveat emptor(buyer beware)
We appreciate your concerns and feedback. At this time, we have forwarded your comments to our attorney, who can discuss this with your legal representative. Thank you.
Thank you very much, your attorney responded with a mountain of paperwork and an examination under oath. Still no housing and unfortunately (for me), my computers, printer, pens and papers were all destroyed in the fire. So in addition to making me homeless your company has continued to cause pain and suffering.
I filed an insurance claim and submitted quotes as requested but cannot get NA Risk to calle back ssince 11Jul.
My insurance claim has been open about 1 1/2 months and they will not respond to me at all. There isI even called and held for 20 minutes and was told they could not find anyone to help me.
My bathroom has been unusable since June 27th when the claim wasfiled. I have not heard from them since 11July and they don't return calls or emails. The claim *** has been completely ignored.
All I want is for someone to help me with my insurance claim. I would like to see the insurance report and find out what they ill cover. I just want them to finish the claim so I can fix my house.
Ms. Ellis, we are sorry to hear about your experience and that we have not met your expectations. We understand that your adjuster has been in contact with you and a re-inspection will take place or has recently taken place. Be assured that any issues with claim handling will be addressed internally with the appropriate personnel.
Our goal is to ensure ultimate customer satisfaction. If you feel your concerns have not been fully addressed, please contact NARS directly at 1-800-***.
NARS Quality Assurance Team
(The consumer indicated he/she ACCEPTED the response from the business.)
After being told a complaint was bring filed they did send out a new inspector. At this time I have had bo contact since the 2nd inspector came out. I am still in the same place awaiting an answer on my claim. Hopefully something will he done but it is too early to tell.