North American Risk Services Reviews (%countItem)
North American Risk Services Rating
Address: P.O. Box 166002, Altamonte Springs, Florida, United States, 32716-6002
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My truck was severely damaged at P in Dallas and unfortunately they have NARS as their insurance company. It has been two weeks and I have left 16 phone messages / voice mails for two representatives at NARS. I have never once had a return phone call. My truck is not drivable and I am basically walking. I will have to rent a truck now for $150 per day as this company has wholly shirked their duties. By filing this claim with the Revdex.com, I hope to encourage everyone who sees this to do the same. Put your reviews out everywhere: G, F, Y, T, etc. As you see below, their SOP is exactly this same scenario. Rashonda G and her supervisor David C should be trained on how to respond to claims and be taught how to return phone calls. Also, put up reviews of business owners who have this insurance company because they should also be responsive. Today, also, I am filing a complaint with the Texas Department of insurance to hopefully get NARS fined. I have dealt with many insurance companies and third party administratorsover the years and NARS is hands down THE WORST.
Mr. Adams, we are sorry to hear about your experience and that we have not met your expectations. We understand that your adjuster has been in contact with you and your concerns are currently being reviewed. Be assured that any issues with claim handling will be addressed internally with the appropriate personnel.
Our goal is to ensure ultimate customer satisfaction. If you feel your concerns have not been fully addressed, please contact NARS directly at 1-800-315-6090.
NARS Quality Assurance Team
They will assist you and help you to the point where you feel like your not along in this updates and
Very fair
No surprises, the claim settlement happened as expected and explained. Settlement amount was fair. My only dig was the rental car should have been provided until the settlement check arrived. Overall it was a good experience.
Thank you Mr. Kennedy for your 4-Star review!
Horrible company to deal with. Can not get a hold of anybody at the company. They do not return phone calls and delay the entire claims process.
I initially filed a claim for damage to my roof and now two months later I finally have a settlement amount which I believe to be unfair. Below is a breakdown of my timeline. 4/25/2019- I called and filed the claim
5/06/2019- A woman named Mary, the field adjuster, came to assess damage
5/28/2019- Get a call from a man named Robert letting us know that Mary quit and never turned in paperwork.
5/31/2019- Robert comes to re-assess damage and told us we would be hearing from the desk adjuster, Eulalia within a week.
Over three weeks later we had not heard from Eulalia despite leaving MULTIPLE voicemails to her and her manager.
Finally get a call saying they won't be covering the roof and are only replacing a few shingles and downspouts. Our contractor believes we need an entire new roof.
Meanwhile, I get a letter in the mail from my insurance company that they will not be renewing my policy as I filed a claim over two months prior and don't have proof the damage has been fixed.
Overall, the absolute worst company to deal with. There is zero sense of urgency and they do not respond to phone calls or emails.
Full replacement of my roof and also hoping this scam of a company goes out of business.
North American Risk Services ("NARS") is the Third-Party Administrator, which handles claims for certain policies issued by *** Insurance Company. We are sorry to hear about your experience and that we have not met your expectations. Unfortunately, the independent adjuster that originally inspected your roof is no longer available and did not provide documentation to NARS. We did have another independent adjuster inspect your roof and that information has been conveyed to you. A check was issued to you on June 26, 2019. It is now our understanding, that your contractor has a different opinion on the damages assessed by the independent adjuster, and we have agreed to another inspection with your contractor. After this re-inspection takes place, we are hopeful that your concerns will have been addressed.
This is not resolved still- over three months later. A re-sinspection took place now two weeks ago and I still can not get a hold of the desk adjuster for an answer.
Since the re-inspection of your roof damage and the filing of your rebuttal, we have been in contact with you and issued a payment to resolve your claim.
This place is a joke, you can write a Life Time movie on this place. First I had an adjuster that did absolutely nothing, a few weeks later I was assigned o someone else. They always contact you on a Friday hoping you won't answer the phone and they some how lose e-mails and never return phone calls. They had finally put me in a rental after 2 weeks of having now car and then canceled it because they lost my documents and claimed they didn't get any of my documents by email. But instead of calling and explaining this didn't receive the documents, they instead canceled my rental without even notifying me that they didn't get documents which is a lie. I only
knew of the cancellation because rental company did a courtesy call. But some North American Risk Service received my title when I sent that in email but they didn't get any of the other 6 emails I sent! The Adjusters should be ashamed of them selves because they promise good and speedy service but it's non existent and they lie to hard working people which just want to get there lives back to normal. Now it's been over a month and I do not have a car or an a rental, no agreed compensation check, and on top assault to injury they called the tow company to come and get my car today!! Simply outrageous, if this keeps up small claims court will be my next stop.
Kevin, we are sorry to hear about your experience and that we had not met your expectations. Since the filing of this customer review, the original concerns have been addressed and a successful resolution has been achieved.
I submitted clear information to independent insurance agency H in PCB, FL. Our carrier W insurance referred to NARS to evaluate our claim. One phone call was needed to approve claim in a cut and dry hurricane Michael claim. Thank you State of FL.
My Insurance involved this company to handle my commercial insurance claim. My truck was totaled in a Hit & Run Accident. It taken this company 2 weeks to decide I was not at fault & my truck would be covered. The Police report was completed in 8 days. It took another 2 weeks for the truck to be evaluated , deemed totaled & towed, another week to decide my trucks value. They were incorrect so ankther3 days to adjust. Finally agreed on a settlement, I signed the title & provided it with the registration with tow company. Nobody can find it so my check sits on a desk waiting to be sent. Its now 42 days. I had to continue the insurance payment until the process is complete. Nobody returns phone calls or emails in a timely manner. I WOULD NOT RECOMMEND THIS COMPANY.
Our home suffered a great deal of damage to the roof and other structures during the tennis ball size hailstorm that Houston, Texas encountered in April along with a couple tornadoes.
Here I would like to state that when I read the reviews,I was very worried and skeptical as to how NARS would treat us and our claim.
On the contrary both the field adjustor Mr. M....and Senior Claim Adjustor Mr.W*** ..., were very accurate and knowledgeable and courteous. My emails and calls were always answered if not the same day , the next business day. Both the gentlemen were polite and took no extra time or numerous calls to settle the claim.
Thanks so much for taking care of your customers. S.Y
Customer service is non existent at NARS. No one returns phone calls, voicemails, e-mails promptly and in fact, usually not at all. I highly suggested that before signing with a homeowners insurance you find out if they use NARS as a third party. You have been warned. Anyone who works for this company should be ashamed of the undue stress they put the insured through in order to defer or deny claims. Absolutely heartless group of individuals.
Total lack of communication, even during pivotal moments during claim process. Countless delay tactics.
Claim was made 12/17/2018 for a fire in my attached garage. From the word go I was unable to contact my desk adjuster for several days. Brian *** was the adjuster. At least 4 times in 2 months he would go completely MIA for up to 3 weeks at a time. He, apparently, quit and my file was in virtual purgatory for about 2 weeks until his supervisor, Jonathan ***, took over my file. At first I was pleased that someone in mgmt would be handling my claim. However, I quickly leaned communication (or lack of) would somehow get worse. Ive been ignored, lied to, delayed and every other form of disrespect during this process.
We have relocated to a rental property during repairs. However, the rental furniture company can not get a reply from NARS to extend the contract despite several weeks/attempts to get approval for extended contract.
We have now been forced to began the appraisal process because of discrepancies of opinion of repairs. These "discrepancies" appear to be a delay tactic as we have provided ample proof for our case. At the surface, I can understand how insurance companies resist at least some of the repairs so I don't necessarily hold this against them...its in their nature to try and save as much money as possible. However, this just adds to the laundry list of delays caused by them.
Simple questions will, undoubtedly, go unanswered for weeks. For example, I asked Jonathan *** where to send certain information regarding my total lost list. 10 days goes by without a simple return email giving me the one line answer I needed. Another delay tactic.
I did make a complaint to ***, my insurance company. They forwarded my email to NARS. I then got an email from NARS basically letting me know they got the complaint. No real apology or solution to the problem at hand. That was weeks ago. I have not had any other communication from NARS.
claim number
RETURN PHONE CALLS AND EMAILS WITHIN AN ACCEPTABLE AMOUNT OF TIME.
Dear Ms. Mitchell:
North American Risk Services ('NARS') is the third-party claim administrator retained by *** Insurance Company ('***) to administer this claim.
This loss was reported to NARS on December 17, 2018. The field adjuster inspected the property on December 21, 2018 and submitted their initial estimate for repairs to NARS on December 28, 2018.
Arrangements were made to have the insured moved into a rental starting on December 21, 2018, which included the security and pet deposits. An advance payment for immediate clothing needs, rent and additional food costs was issued
January 3, 2019. Personal property cleaning and packing was arranged and completed by January 9, 2019. The actual cash value for the dwelling damage was issued to the insured and their mortgagee on February 7, 2019.
On February 15, 2019 the estimator and the insured contractor met to compare estimates and scope of repairs. A supplemental estimate was completed.
In the meantime, the original adjuster left the company and the Unit Manager has taken over the handling of his files, in addition to his managerial duties.
It's NARS' goal to timely respond to customer's concerns, questions and needs.
Due to discrepancies in the scope of the repairs to be completed for this claim, the carrier invoked their right to Appraisal which was completed on May 22, 2019. The Appraisal decision is currently pending, and the manager will monitor for receipt to issue any additional payments.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not acknowledge our complaint of poor customer service at all. Throwing out dates and creating a timeline is quite laughable as a response to being accused of poor customer service and further proves the incompetence of NARS.
First, "arrangements to move to a rental" were made by us, the insured, because we were not able to speak to an adjuster for a full 48 hrs after making our claim. We have 2 small children and multiple pets and were not able to wait to find suitable living at NARS convenience. When Brian *** finally contacted us 2 days after making the claim, he gave an excuse he had been out sick and the file should not have been assigned to him in the first place.
Moving forward in the claims process, Brian *** would not return phone calls, e-mails, voicemails from either us or our restoration company for weeks at a time. Multiple calls to his immediate supervisor Jonathan *** would also go unanswered. Brian *** finally responded in an e-mail he had requested an Engineer to come and inspect our roof, which is the object of discrepancy in the scope of repairs, and we would be contacted within 24-48 hours to schedule said inspection. We let a week and a half go by before finally calling supervisor after supervisor, only to find out that Brian *** had left the company abruptly and had never contacted an Engineer at all.
Jonathan *** took over our claim following Mr. abrupt departure. The fact that "the unit manager has taken over the handling of his files, in addition to his managerial duties" is not a valid response or explanation to give a customer for receiving poor communication.
Mr. has been asked by us and our restoration company on 3 separate occasions to send us the Engineer report findings and he refuses. He is sarcastic and rude on phone calls and e-mails. At this point we feel he has an issue with us on a personal level and multiple requests to be assigned a new adjuster have been denied. This is terrible customer service.
Mr. recently asked us why we are not living in our home and threatened to send out a hygienist to confirm it is not habitable. One cannot imagine the frustration this brings a family who is desperate to move back home after being displaced from our belongings for over 5 months. We wish we were home much more than NARS and Mr. wishes we were home. It is also not appropriate for an adjuster to ignore e-mails from our restoration company and to attempt to address construction questions with the insured. Mr. will not respond to us when we ask about receiving payment for rent. He just flat out won't answer or address it at all. We are in the appraisal process, the insurance company is still required to assist us with our temporary living arrangements while we are displaced. Ignoring concerns and questions about this topic is not customer service.
NARS secured rental furniture and linens that we have been using. Recently, the contract needed extending and no one from ALE Solutions could get in contact with Mr. to address the extension. The company began to e-mail and call us daily and say they were coming to pick up all of the equipment. Of course, Mr. would not return our phone calls or e-mails concerning this matter, and when we were one business day away from having it all picked up, Mr. finally contacted the company and extended it for one month. We have no confidence whatsoever, that in one months time (while we are in the appraisal process and no repairs to our home are being made at this time) this won't be an issue we will have to deal with again. Mr. has made several attempts to intimidate or make us feel as though they will no longer pay for our rental and we deal with it at the time and then hear from others in the industry that this is highly inappropriate for an adjuster to do to their customer and is a ploy to add undue stress and frustration.
We never imagined ourselves in this situation. We wish the fire had never happened. To also be treated so poorly and disrespectfully by the company you have trusted to help you in situations such as this, has been very disappointing and has left us feeling overwhelmed and alone. The exact opposite of how an insurance company is supposed to make you feel.
(The consumer indicated he/she DID NOT accept the response from the business.)
We dont intend on closing this complaint until we get some clear answers regarding how and why our claim has been so poorly handled. A simple generic response will not suffice as a satisfactory response when we have been unneccessarily delayed and for months. This has been very hard on our family, specifically our small children who have been without their things for months on end, and not just because of the fire, but because of the complete and utter incompetence of NARS "adjusters" and a "unit manager" at that. We need to know this will not continue to happen to customers in the future.
Mr. Barnhart, we understand your frustration and apologize that our claim handling did not meet your expectations. Our goal is to provide quality claim handling for all claims and all Customers. Any issues involving unsatisfactory claim handling have been escalated and will be addressed internally.
At this time, our appraiser is working diligently with your appraiser to bring this claim to an amicable resolution and get your family back into your home. We thank you for your patience. Our Claims team is committed to your Service needs.
Worst I have ever had to deal with I'm so upset due to so much water damage there is mold growing in my basement we can't even sleep in the house this is horrible Shane on you NARS. I pay every month and on time I been a good customer and to be treated this way is horrible I should of never ever EVER left my other insurance carrier
Raquel, we are sorry to hear about your experience and appreciate your feedback. We have forwarded your comments to our Quality Assurance Department, as well as the adjuster and their manager. They will contact you shortly.
The worst you could possibly work with. They will not return your calls or emails...ever. I had the pleasure of working with Jonathan Wand Amy C. Its been 3 months since I filed my claim and I found out they denied me. I've been waiting 3 months just for a denial letter so I can apply for *** assistance. These guys are a joke and do not have your interest at mind. Steer clear.
Travis, we are sorry to hear about your experience and appreciate your feedback. We have forwarded your comments to our Quality Assurance Department, as well as the adjuster and their manager. They will contact you shortly to resolve this issue.
I do have to give credit where credit is due. After being frustrated for what seemed an eternity I decided it was time to talk to a higher up supervisor. Sunil P. He got the results to me the very next day. I wish the other 2 were more diligent like him.
This is their statement on their website.............Customer service is the definitive core of our claims management services. Every employee is dedicated to key objectives in critical areas prompt contact, adherence to specific timelines, and meeting customer-specific claim directives. Our continuing goal is to safeguard claims and guide examiners to carefully-considered actions.
Superior experience in all types of claims
Specialized units for Workers' Compensation, Transportation, Commercial Liability, Construction Defect and Property
Dedicated Recovery Unit to maximize subrogation, salvage and deductible collections
SIU specialists focus on the constant threat of claims fraud
Consistently excellent reviews from primary, reinsurance and regulatory auditors
Improved risk management and financial performance
Superior service and positive customer experience
Well-defined protocols and internal auditing
Data integrity - monitor and adjust to trends to reduce claims cost and increase profits
Proactive regulatory compliance.........................................................................⇄ SAID IN THE CLIENT STATEMENT ON THEIR WEB SITE IS A LIE. Had a fire at my house 6 weeks ago and still havn't received any money to get started on the rebuilding. Everytime I try to get a hold of my adjuster Amy I get a voice mail. There "prompt return call" is a lie. Before signing on the dotted line with your insurance company ask them if they use NARS as a third party. If so find another company.
Worst Insurance Company. Do not response to any calls, emails for insurance claims.
Policy Number: ***
Claim Number: ***
Indurance Company: Swyfft (Clear Blue Insurance Company)
Claim Handled by: North American risk Services
Information submitted 1/1/2019 1:43:09 PM
Claim Adjuster: Amy C - (***
Company accepted Claim but never provided any resolution. Stop answering all calls and emails. When you call them, no one there to pickup the phone, makes you hold call and force you to leave message. After leaving message, no one respond to your voice mail. Shady business practice.
Company Owes me money for Roof and Water Damage to my house.
North American Risk Services is the Third-Party Administrator for certain policies issued by Clear Blue Insurance Company.
We apologize for the difficulty Mr. had in reaching the handling adjuster. The file was transferred to a new adjuster, who has recently been in contact with Mr..
We have received the estimate of damages to Mr. residence, which is currently being reviewed. We will be in touch with Mr. shortly to discuss the matter in further detail.
(The consumer indicated he/she DID NOT accept the response from the business.)
Current response is very generic and resolution to actual case is not concluded yet. I will wait until for final response until resolution is made to the claim.
It is understood that NARS is third party who handles insurance claims for *** but they hold same responsibility as insurance company to make sure claims are responded on time and resolved fairly and timely manner. Essentially ***S hold same responsibility as *** since they represent actual insurance company and *** does not handle their claim directly.
We have confirmed settlement has been reached with consumer and the settlement check was issued March 8, 2019. The consumer has been informed of the remaining claims process regarding possible supplements and recoverable depreciation.
We again apologize for the delay in the handling of this matter.
Customer Service is pathetic, I reported a cliam in october and till now no one has responded to my claim.
I submitted my cliam in the month of october and I have been following up with Michelle A, everyweek I got response saying that next week they will work on my case and after 2+ months, she just replied saying my case has been transferred to Wes b***. after that I was never able to reach out to wes barrett through email or phone. I am cancelling their service, but paid a lot of money and energy on this
i want someone to respond to my claim.
North American Risk Services is a Third-Party Administrator for Clear Blue Specialty.
The claim has been reviewed and payment has been issued for this loss.
We apologize for any delays he may have experienced.
They responded to my query after I complained here, still I asked for a document on what was done and haven't got any response.
I would strongly recommend not to use this company because of the bad service.
The document requested by the consumer was provided February 26, 2019.
Terrible experience, they have taken my vehicle my title and no payment for total loss vehicle, dealing with adjuster Shani P and her supervisor John B never respond to emails, phone calls, I need a vehicle to be able to work and no response on payment, they already accepted liability and they claim there are no funds from the company they represent to pay for my total loss. Its very unfortunate that people like this do not care about how this affects peoples lives ,this company should be shut down.
NARS will not return calls or emails. 2 months and still have not received my money.
I am a General Contractor and had damage done to a house I am remodeling. Filed claim back in Sept, it is now November and I have not received anything from NARS and no one will return my phone calls or emails. I am about to go to my attorney and file lawsuit.
I want my $91,000.00 that is due to my company.
Dear Ms.,
North American Risk Services ("NARS") is the third-party claim administrator retained by Certain Underwriters at *** ("***") to administer these claims. This letter will serve to acknowledge receipt of the Revdex.com complaint which was filed by ***, and received by NARS on November 16, 2018. Please accept this as our response.
On September 27, 2018, a claim was reported to NARS by *** with ***, for an incident that occurred on September 21, 2018. *** was remodeling a home at 6212 Malcolm Dr., in Dallas, TX, and this was the loss location. With *** adding a second story to this original one story home, the roof was exposed during this remodel. At one point, rain/storms were forecasted and *** employees securely tarped the roof. Unfortunately, the storm was worse than anticipated and water entered the home causing damage.
This claim was assigned to desk adjuster Susan S on September 27, 2018. After several attempts by Susan and Ms. to speak about this loss, they were able to discuss it on October 8, 2018. An inspection was scheduled and an independent adjuster inspected the loss location on October 11, 2018. After that time and prior to November 29, 2018, there was a disagreement in the amount of damage as determined by the independent adjuster versus Ms. scope of the damages.
Then on November 29, 2018, Susan and Ms. spoke about this claim, and an action plan was agreed upon to get this claim and complaint resolved. Ms. is reviewing some final numbers and will get back with Susan no later than Monday, December 3, 2018. After the actual settlement amount is agreed upon, it will ultimately be contingent on the approval of *** and Ms. is aware of this.
Offices: Nationwide
Mail: P.O. Box 166002 Altamonte Springs, FL 32716-6002 Toll Free: (800) 315-6090
www.narisk.com
Should you have any questions, concerns, or wish to discuss this letter, please feel free to contact me.
Terrible company - I have been going through HELL WITH THEM.
Lack of response to my inquiry about my account data breach.
I received a letter from North American Risk Services (N.A.R.S) dated October 5, 2018 in regards to a security data breach. In addition to my data being exposed by an unauthorized user, I'm also puzzled as to how they received my business mailing address and what services/business they've provided to me. On 10/15/18 I called N.A.R.S for more information because I've never done business with them nor have they provided me any services. I spoke to a few employees (I didn't get all of their names but one name was Patrick F) and they couldn't provide me any information and directed me to call Epiq. I called Epiq at 877-327-1187 and spoke to Stephanie who could not provide me any account information because they are a third party. She stated she would submit a request for investigation. I wasn't satisfied with that because she didn't ask/verify for my contact information when she stated she would call me back nor did she provide a turnaround time. I've emailed several people in management at N.A.R.S and received a poor response from a manager named Tiffany C. In her response she stated to give her a call but didn't provide a phone number. I called her using a company directory and left a voicemail. My call was not returned. On 10/18/18, Tiffany replied to my email and stated they handled an old Florida Workmen's Comp claim. She also stated in that same email she would call me "sometime" today. Again, no response. No call. She didn't even ask for my phone number or a good time to call. Poor customer service and lack of professionalism.
1. Details of this alleged Workmen's Comp claim because I don't recall having any claims of this nature. Please provide details such as the employer, date of incident and all files associated with that claim. 2. Steps the company is taking to prevent security data breaches from happening again.
Hi there,
I received a call today from the compliance director at North American Risk Services. The issue has been resolved. You can close this case.
Thanks
Issue with loss days claim
Had an issue with a wrecker truck back in august 15, Risk Services settled with me the property damage claim. I told them I was going to file a claim for loss days of my 18 wheeler truck due to the accident, I was instructed to send them the loss day details and they would send another check for that issue. I have been trying to contact Mr. Humberto M for more than 3 weeks now via Email and Phone calls and have not received a response. Seems like company is ignoring me after sending them what they have requested.
Seeking compensation for the loss days as was previously discussed.
North American Risk Services is the Third-Party Administrator for AXIS.
We have reviewed this matter and agree we have settled the property damage portion of Mr. claim.
On October 15, 2018 Mr. forwarded an email seeking compensation for loss of revenue. We responded to Mr. October 19th, requesting various documentation needed to evaluate this portion of the claim.
Mr. has not supplied us with the requested information, therefore we are unable to evaluate his claim.
Upon receipt of the requested information, the claim can be further considered.