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North Shore Gas Company Reviews (69)

T 04/10/ Ms [redacted] Revdex.com Corporate Office [redacted] Complaint ID# [redacted] Dear [redacted] In reviewing the complainant’s areas of dispute with Smart Rewards Corp., the marketing company Cavender Toyota hired for the promotion in question, we are assured that their legal department goes through a very extensive process before promo material is approved for distributionCavender Toyota expects no lessThe afore mentioned marketing company, in the interest of preserving our business relationship and resolveing this concern, would like to provide the complainant a GoPro Hero S cameraThis is the only offer that will be made to close this complaintIf this is acceptable, please have complainant contact [redacted] ***, Customer Experience Director for Cavender Toyota at [redacted] to arrange delivery Regards, [redacted] General Manager ell us why here

I have attached a document explaining our position in this matter [redacted]

05-17- [redacted] Revdex.com Corporate Office [redacted] Dear Ms [redacted] , On Feb28, 2017, customer purchased a new Toyota HighlanderThe vehicle had some water spots on the paint that needed to be removedThe customer was given a “We Owe” form noting the areas of the vehicle that required attentionAn appointment was set up for our service department to take care of the concernsThe spot removal was not complete and in the process the hood was scratched and had to be repaintedOur customer has been inconvenienced and we are committed to addressing all concerns On 05-17-17, Mr [redacted] ***, our Customer Experience Director, contacted the customer and set up an appointment for Monday, 5-22-to complete the spot removal process, repair a scratch, and reinstall the paint protective film on the hood Thank you, [redacted] General Manager

We want to help and we are currently exploring all options available to us that will allow us to better serve our customerWe are also going to hold firm to our previously stated position in this matter and would gladly provide video and audio proof that validates our claimWe helped a customer save a substantial amount of money over the duration of his loan and we did exactly what was asked of usWe hope this helpsThank you [redacted]

Complaint: [redacted] I am rejecting this response becauseThe General Manager is arrogant and rude and starts yelling on the phone whe you disagree with him What they are stating is not true and I have lost faith in Toyota Cavender altogether I refuse to deal with them anymore Every time they call they speak of the wheels alone and nothing in regards to the disservice they provided Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: First: Cavender Toyota did have a record of oil changes before this testI took my car on 02/01/with 64,miles for an oil change and they did changed it with synthetic OW -at that timeI did return on 03/22/with 67,miles to Cavender Toyota because when I checked the oil there was almost no oil on the dipstickI talked to the service manager [redacted] and I was told that it is possible because it was synthetic oil it evaporates faster and he recommended to change it with regular oilThey did changed with synthetic oil at that time.Second: Yes it is true I did return to Cavender Toyota before the test completion on 09/03/at miles because I was worried that there is not enough oil in the engine based on previous experience and since I can not check it myself because they seal the dipstick for the validity of the test, I want the technician at Cavender Toyota to check it and assure me that the oil is at acceptable levelThe technician falsely reported that I have driven the car miles and that he completed phase of oil consumption testHe also inaccurately stated that the vehicle consumed less than Quart of oil because the vehicle was driven only miles and not miles as he statedAlso at that time he claimed that the oil consumption test is when in fact it was not completed at that timeAt that time, I believe the technician filled it to the level which will invalidate the test because it was not completed.Third: When I returned on 09/17/for the actual phase test at 1,miles I was told the vehicle passed the inspection Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:At no time did they ever off me the vehicle at the $10,price Regards, [redacted]

To Whom It May Concern, On Friday, the 7th ofAugust, Ms [redacted] purchased a Nissan RougeMs[redacted] purchased an optional extended service agreement which was itemizedon the original sales contractThe vehicle was never represented ashaving any remaining manufactures warrantyThe vehicle’s “in service” date wasused to disclose there was no factory warranty remaining on vehicleduring All finance terms including interest rate were disclosed at thetime of purchase and listed clearly on the sales contract in accordance withall federal Truth-In-Lending laws and finance guidelines set forth by thestateAfter the contract was sent tothe bank for funding we were informed that based on a poor repayment historythe bank would only be willing to fund a loan to value ratio that would notallow for the financing an option extended service agreementMs [redacted] was contactedduring the week of Mon 8/10/to come back to the dealership to review herfinance optionsOn Saturday August 15th Ms [redacted] came to thedealership to discuss the parameters of her approval She was notifiedthat the lending institution restricted her loan-to-value therefore notallowing room to finance an optional extended service agreementMrs [redacted] was givenseveral options: Re-contract with a down pymt large enough to allow for anoptional extended service agreement, Re-contract with no additional cashwithout the optional extended service agreementRe-contract the vehiclewithout an optional extended service agreement and purchase the optionalextended service agreement separate from the vehicle purchase contract withCavender Toyota’s “service agreement payment plan” 4.Terminate thecontract and return the vehicle Re-contracting per the lenderguidelines would have lowered the Ms [redacted] ’s payments by $a month(for 72mo.), choosing to purchase the option extended service agreement withCavender Toyota’s “service agreement payment plan would cost $a month formonthsThe net result would be a total monthly payment that would be $50higher than the original contract for the 1st months and $50lower for the final 54mo of the contractThe re-contract would result in a netsavings of $2,over the life of the contractMs [redacted] told her financemanager that she would not make a larger cash down pymt, pay a higher monthlypayment nor buy the vehicle without the extended service coverageCavender Toyota then lowered the originally contracted and mutually agreed uponsales price to allow Ms [redacted] to purchase her optional extended serviceagreement as part of her purchase contractCavender Toyota exceededexpectations by lowering Ms [redacted] ’s original contracted payment from$for months to $for months including the optional extendedservice contract saving Mrs [redacted] a total of $3,over the term of herloan if paid as agreed

Complaint: [redacted] I am rejecting this response because:1-Mr [redacted] statement is inaccurateI did bring a check with me from RBFCU, and I still have that check to prove thatthe other thing is why did they request a loan from RBFCU if I already have a check from them?That only indicates that Cavender Toyota didn't even look at the check, instead, they sent the loan application to all their lenders which was not approved by methey made sign a paper to authorize them to run my credit, but the deal wasthey only to run my credit through SACU, but they decided to run my credit many times 2-I didn't ask Cavender Toyota to get me a better deal,they offered me thatAlso I wasn't in a hurry to buy the car the same day, I could've waited till Tuesday 6/to have them verify my check with my bank and pick up the car.Cavender Toyota rushed through the process and disregarded my credit, Now all I want from Cavender Toyota is to remove those unauthorized credit inquires Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have been in contact with customer and apologized for the inconvenienceI informed him that he will not responsible for the charges from 1/11/to 2/6/Through our investigation we found that gas service was placed back in his name in errorWe have made the necessary corrections and have taken gas service out of his name Thank you

I spoke with Ms [redacted] and informed her [redacted] issued 5/10/for $has been cancelled out and new [redacted] issued 5/18/for $I also have issued her year ***ing history, showing monthly ***s and usage Please consider this inquiry closed *** [redacted] Peoples/North Shore Gas312- [redacted]

03/27/ [redacted] Revdex.com Corporate Office [redacted] Complaint: [redacted] Ms***, This complaint has been addressed and resolved as of 03/26/Cavender Toyota reviewed customer concerns regarding a Volkswagen Tiguan purchased 12/09/Customer was shopping at another dealer and was told that the Carfax showed that the vehicle had been damaged due to an incident that occurred on 04/22/15, so the customer thought we had failed to inspect the vehicle and disclose condition issuesAdvised customer that our records showed that the vehicle was properly inspected prior to sale and informed customer that Carfax did not begin reporting the 4-22-incident until 7/26/On 03/26/we offered customer fair current market trade value for the Volkswagen Tiguan and customer took delivery of a Toyota RavThis was a mutually beneficial resolution to all concerned Regards, [redacted] General Manager Cavender Toyota

Please assure Mr. [redacted] that Cavender Toyota is available, at his convenience, to work out the particular details of a transaction for the Tundra vehicle they desire. We understand and acknowledge that Mr. [redacted] purchased a vehicle that did not totally satisfy his list of desired features. In our previous response we explained that a Tundra configured as requested was not available in our region. Mr. [redacted] indicated in his latest response that he is willing to consider purchasing a 4X4 Tundra SR Double Cab with the 5.7L engine with the work package. This vehicle can be placed on a special order. With a little flexibility on his part and a lot of flexibility on our part, I’m sure we can find some common ground. I will have our Owner Experience Director, Mr. [redacted] ***, reach out to Mr. [redacted] to set an appointment at Cavender Toyota so the terms and conditions can be set out. Unknown variables do not allow us to provide those details in this response. Rest assured that we will find a way to make Confidence Happen. [redacted] General Manager

T 03/28/[redacted] ***Revdex.com Corporate Office [redacted] ***Complaint: [redacted] Dear Ms***,At the request of our customer’s family member, Cavender Toyota has agreed to make reasonable adjustments to better accommodate the customer’s budgetOur customer and the interested family members agreed that the changes made would completely resolve their concerns and satisfy all aspects of this complaint Best regards, [redacted] General ManagerCavender Toyota ell us why here

Complaint: ***
I am rejecting this response because: Contrary to what the business stated the headlamp access cover is not simply a "cosmetic feature", but an essential component that protects sensitive electronic components from moisture which are now damaged due to the car being exposed to water during the car washing by Cavender ToyotaI will soon obtain written proof of the report by BMW dealer stating the damage was a direct result of the missing coverRegardless of what the dealer claims this should have been mentioned to me during the negotiating process
Regards,
*** ***

Tel
04/05/
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Complaint:
Ms***,
The advertisement in question is compliant with Chapter of the Texas Department of Motor Vehicles distribution rulesThe advertisement clicks through
to that vehicle’s advertised sale price on the Cavender Toyota websiteThe price offer is properly attributed to a specific model vehicle with an asterisk (*) indicating the disclaimer in the adThe disclaimer details all the necessary elements: The model#, the stock #, MSRP less mfrRebates, less dealer discounts, plus tax, title and license feesThe ad also discloses a $documentary fee not included in ad priceThe ad also has an “or” payment offer which is also disclosed using the acceptable format on the Cavender Toyota websiteAdditionally, the Cavender Toyota website clearly discloses graphics being for illustration purposes only, as notated below
Ad Disclaimer
*Model # 8239, Stk# MSRP $30,less $GST/TMS and Cavender Toyota discount $1,0% financing for months available on all new Toyota Special Edition Tundra models thru Toyota Financial Services (TFS)$per month per $1,financedTier and 1+ onlyCannot be combined with TMS/GST customer cashDealer sets final priceAll prices plus taxes, title, license and $documentary feeOffer valid through 05/01/
Website disclaimer
*Picture may not represent actual vehiclePrice varies based on Trim Levels and OptionsPhysically verify Trim Level and equipment before making purchase decisionSee Dealer for in-stock inventory & actual selling priceOwner's manual, second key or floor mats may not be available on all pre-owned vehiclesWhile every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pagesAll prices plus tax, title & licenseSpecial finance with approved creditMSRP includes delivery, processing, and handling feesDealer doc fee $not included in pricePrices may be different outside of each advertised period and do not necessarily reflect cash price at any other time
Our contact notes show that the complaintant was interested in getting a price for the vehicle in the background picture, not the vehicle featured at the advertised priceAs of this date, the advertised vehicle is still available for sale at the advertised price
Regards,
*** ***
General Managerl us why here

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Ms***,
The concerns raised on this complaint by Mr*** are a top priority to Cavender Toyota and we apologize
for our failure to respond in a timely manner to your initial requestWe have reviewed the complaint and have collected information from all staff members involvedAs a result, we acknowledge that the cause of the roughness at idle may have been misdiagnosedOn December 17,we performed a fuel injection/induction service for $On January 03, 2017, Mr*** returned to our service department with the engine still running rough and making a pinging noiseOur technicians diagnosed the cause as contaminated fuelThe remedy required that the fuel system be drained and that the fuel injectors be cleaned, and the fuel is replaced with clean fuelWe failed to provide Mr*** a fuel sample, as agreedWe are disappointed with our lack of follow-through on that aspect of the repair procedureThe charge for that operation was $Unfortunately, we don’t have any indication that Mr*** contacted our service advisor to let us know that his concern had not been resolvedWe have reached out to Mr***, leaving messages on the phone numbers we have in our data base, as well as his e-mailWe welcome the opportunity have our service team re-evaluate the cause of the symptoms that are still occurring in spite of the operations that have been performed by usWe will address the possibility of refunding some or all of expenditures incurredTogether, we will arrive at a mutually agreeable solution
Regards,
*** ***
General Manager

Initial Business Response /* (1000, 5, 2015/06/26) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@integrysgroup.com
I SPOKE WITH OPERATIONS SUPERVISOR WHO INFORMED ME, HE'LL HAVE CREW OUT 6/27/TO MAKE REPAIRS TO DRIVEWAYI INFORMED MR
*** ANY QUESTIONS HE CAN CONTACT ME
PLEASE CONSIDER THIS INQUIRY CLOSED

*** ***, the gentleman who purchased the 2012BMW 535XI, contacted *** ***, his salesman, about the issue with theheadlight. We told him that since he lived in the Austin area that itwould be best for him to take it to his local BMW dealership. The vehiclehe bought still
has a balance of warranty and the BMW techs at the dealershipwould be the closest and best to handle his issue. The customer then contacted *** and said that thedealership told him that the headlight was operable but was missing an internalcover that was not covered under the warranty. We told him that ourvehicles meet or exceed all state and federal safety requirements. Anyissue past that is considered to be cosmetic. The cars are also pricedper their overall condition which is why he came from Austin to buy a severelydiscounted vehicle. l us why here

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Address: 130 E. Randolph Drive, Chicago, Illinois, United States, 60601-6207

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