North Shore Gas Company

Complaint: [redacted]
I am rejecting this response because: I would like the terms and costs of my trade-in clearly outlined.  If the trade you are speaking of is the same as I requested, please state that.  However, I am not interested in merely trading my car in on regular terms, as seems to be implied, because this is an exceptional circumstance and it would not be fair to make such a trade (as mentioned in the original message)What are the terms, what will my cost be, and who will get in contact with me to execute the trade?
Regards,
[redacted]

I have attached a document explaining our position in this matter.
 
 
 
[redacted]

Revdex.com
Re: Complaint  ID#[redacted]
 
 
 
In response to this complaint, I reached out to Ms. [redacted] to discuss the concerns regarding the upgrade wheels that were negotiated as part of the purchase agreement on her new Toyota 4-Runner. There was a disagreement on the size and style of wheels that were going to be installed and Ms. [redacted] agreed to take care of the wheel issue on her own if we would issue a refund check for $1600 in lieu of installing the wheels. We agreed to that, and Ms. [redacted] accepted the check and we thought that the matter was satisfactorily resolved. In the meantime, one of our staffers that is responsible for scheduling and completing installation of accessories, contacted Ms. [redacted] to install the wheels that were part of the original purchase, and instead of informing our staff member that the original plan had been amended, she allowed us to install the upgraded wheels as well as keeping the check for $1600. This did not demonstrate good faith on her part, but we accepted responsibility for not clarifying the matter to our staff. Ms. [redacted] informed me that she was still not satisfied with the wheels on her vehicle and wanted us to assist her in obtaining a larger set of wheels and a more rugged tire design. We reached a verbal agreement which I forwarded to the Revdex.com. I agreed to install tires and wheels valued at approximately $4000 with the understanding that she would return the check for $1600. Ms. [redacted] agreed to this during our phone conversation.  Ms. [redacted] has informed us through the Revdex.com that she is not willing to accept our generous offer. I contacted her by phone to tell her that returning the $1600 was a condition of our offer. The conversation was ended abruptly by Ms. [redacted]. My intent was to give Ms. [redacted] a good-will solution that would be a win-win, but in light of the fact that she is not willing to uphold her end of the agreement, I am rescinding the offer altogether. Ms. [redacted] was contacted 11-09-16 at approximately 10:15 am to confirm our position and she stated she did not want to discuss it any further and terminated the call. We consider the matter closed.
 
 
Regards,
[redacted]
General Mamager

Complaint: [redacted]
I am rejecting this response becauseThe General Manager is arrogant and rude and starts yelling on the phone whe you disagree with him.  What they are stating is not true and I have lost faith in Toyota Cavender altogether.  I refuse to deal with them anymore.  Every time they call they speak of the wheels alone and nothing in regards to the disservice they provided.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: First: Cavender Toyota did have a record of oil changes before this test. I took my car on 02/01/14 with 64,356 miles for an oil change and they did changed it with synthetic OW -20 at that time. I did return on 03/22/14 with 67,328 miles to Cavender Toyota because when I checked the oil there was almost no oil on the dipstick. I talked to the service manager [redacted] and I was told that it is possible because it was synthetic oil it evaporates faster and he recommended to change it with regular oil. They did changed with synthetic oil at that time.Second: Yes it is true I did return to Cavender Toyota before the test completion on 09/03/16 at 593 miles because I was worried that there is not enough oil in the engine based on previous experience and since I can not check it myself because they seal the dipstick for the validity of the test, I want the technician at Cavender Toyota to check it and assure me that the oil is at acceptable level. The technician falsely reported that I have driven the car 1000 miles and that he completed phase 2 of oil consumption test. He also inaccurately stated that the vehicle consumed less than Quart of oil because the vehicle was driven only 593 miles and not 1000 miles as he stated. Also at that time he claimed that the oil consumption test is normal when in fact it was not completed at that time. At that time, I believe the technician filled it to the normal level which will invalidate the test because it was not completed.Third: When I returned on 09/17/16 for the actual phase 2 test at 1,210 miles I was told the vehicle passed the inspection.       
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:1-Mr. [redacted] statement is  inaccurate. I did bring a check with me from RBFCU, and I still have that check to prove that. the...

other thing is why did they request a loan from RBFCU if I already have a check from them?That only indicates that Cavender Toyota didn't even look at the check, instead, they sent the loan application to all their lenders which was not approved by me. they made sign a paper to authorize them to run my credit, but the deal wasthey only to run my credit through SACU, but they decided to run my credit many times.
2-I didn't ask Cavender Toyota to get me a better deal,they offered me that. Also I wasn't in a hurry to buy the car the same day, I could've waited till Tuesday 6/5 to have them verify my check with my bank and pick up the car.Cavender Toyota rushed through the process and disregarded my credit, Now all I want from Cavender Toyota is to remove those unauthorized credit inquires.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:At no time did they ever off me the vehicle at the $10,791 price. 
Regards,
[redacted]

We agree with Mr. [redacted] and apologize for dropping the ball. We will learn from this situation and become better at customer service. We will send Mr. [redacted] a check for $289.00 dollars today.

T 03/28/2018[redacted]Revdex.com Corporate Office[redacted]Complaint: [redacted]    Dear Ms. [redacted],At the request of our customer’s family member, Cavender Toyota has agreed to make reasonable adjustments to better accommodate the...

customer’s budget. Our customer and the interested family members agreed that the changes made would completely resolve their concerns and satisfy all aspects of this complaint.   Best regards,[redacted]General ManagerCavender Toyota  ell us why here...

Cavender Toyota[redacted]Customer complaint [redacted]:[redacted]On September 14, 2015, Mr. [redacted] visited Cavender Toyota purchased VIN
[redacted]. A little over a month later Mr....

[redacted] stopped by our
dealership and spoke to his salesman and advised that his tire pressure light
was on and discovered a nail in the tire that was non repairable. As a result
Mr. [redacted] purchased a tire for the amount of $164.87. Cavender Toyota, in the
interest of customer satisfaction, agreed to reimburse him. Mr. [redacted] picked
up the check on October 23, 2015 and was completely satisfied.Regards,[redacted]General ManagerCavender Toyota

Complaint: [redacted]
I am rejecting this response because:We have not reached an agreement.  The offer presented to me is not acceptable.  Please do not close this case.  
Regards,
[redacted]

To Whom It May Concern, On Friday, the 7th ofAugust, Ms. [redacted]  purchased a 2012 Nissan Rouge. Ms.[redacted] purchased an optional extended service agreement which was itemizedon the original sales contract. The vehicle was never represented ashaving any remaining...

manufactures warranty. The vehicle’s “in service” date wasused to disclose there was no factory warranty remaining on vehicleduring.  All finance terms including interest rate were disclosed at thetime of purchase and listed clearly on the sales contract in accordance withall federal Truth-In-Lending laws and finance guidelines set forth by thestate. After the contract was sent tothe bank for funding we were informed that based on a poor repayment historythe bank would only be willing to fund a loan to value ratio that would notallow for the financing an option extended service agreement. Ms. [redacted] was contactedduring the week of Mon 8/10/15 to come back to the dealership to review herfinance options. On Saturday August 15th Ms. [redacted] came to thedealership to discuss the parameters of her approval.  She was notifiedthat the lending institution restricted her loan-to-value therefore notallowing room to finance an optional extended  service agreement. Mrs. [redacted] was givenseveral options: 1. Re-contract with a down pymt large enough to allow for anoptional extended service agreement, 2. Re-contract with no additional cashwithout the optional extended service agreement. 3. Re-contract the vehiclewithout an optional extended service agreement and purchase the optionalextended service agreement separate from the vehicle purchase contract withCavender Toyota’s “service agreement  payment plan”  4.Terminate thecontract and return the vehicle.  Re-contracting per the lenderguidelines would have lowered the Ms. [redacted]’s payments by $50 a month(for 72mo.), choosing to purchase the option extended service agreement withCavender Toyota’s “service agreement payment plan would cost $100 a month for18 months. The net result would be a total monthly payment that would be $50higher than the original contract for the 1st 18 months and $50lower for the final 54mo of the contract. The re-contract would result in a netsavings of  $2,700 over the life of the contract. Ms. [redacted] told her financemanager that she would not make a larger cash down pymt, pay a higher monthlypayment nor buy the vehicle without the extended service coverage. Cavender Toyota then lowered the originally contracted and mutually agreed uponsales price to allow Ms. [redacted] to purchase her optional extended serviceagreement as part of her purchase contract. Cavender Toyota exceededexpectations by lowering Ms. [redacted]’s original contracted payment from$443 for 72 months to $393 for 72 months including the optional extendedservice contract saving Mrs. [redacted] a total of $3,600 over the term of herloan if paid as agreed.

To Whom It May Concern,
We have reached an agreement with our customer. Thank you.
 
 
[redacted]

03/27/18 [redacted] Revdex.com Corporate Office [redacted]
[redacted] Complaint: [redacted]         Ms. [redacted], This complaint has been addressed and resolved as of 03/26/18. Cavender Toyota reviewed customer concerns regarding a 2011 Volkswagen...

Tiguan purchased 12/09/15. Customer was shopping at another dealer and was told that the Carfax showed that the vehicle had been damaged due to an incident that occurred on 04/22/15, so the customer thought we had failed to inspect the vehicle and disclose condition issues. Advised customer that our records showed that the vehicle was properly inspected prior to sale and informed customer that Carfax did not begin reporting the 4-22-15 incident until 7/26/17. On 03/26/18 we offered customer fair current market trade value for the Volkswagen Tiguan and customer took delivery of a 2017 Toyota Rav4. This was a mutually beneficial resolution to all concerned.       Regards, [redacted]     General Manager Cavender Toyota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,
 
I tried to call Mr. [redacted] and left a voicemail and my personal cell phone number. I want to work out something fair for him.
 
 
[redacted]

To Whom It May Concern,
 
 
In response to Ms. [redacted] claims. The “AMG” style wheels on Ms. [redacted] vehicle were never referenced or presented as the model being sold. We present the details of all purchase transactions on a worksheet that provides our customer’s with the year, make...

and model as decoded by the vehicles 17 digit identification number. The 17 digit vin number is also displayed on the worksheet. We take this action to ensure our customers are purchasing the model of vehicle they intended to buy. The worksheet with this information is present in Ms. [redacted] file alone with her initials agreeing to purchase a “2013 Mercedes-Benz C Class Sedan C250”. The vehicle is not described as “AMG”. All 2013 Mercedes Benz C-class “AMG” models have vin numbers that code that them as “AMG”. In addition to the vin decoding both the wholesale and retail values of a 2013 C-Class “AMG” are more than 2 times the value of C250 sedan. The 17 digit vehicle vin number along with the year, make and model of the vehicle Ms. [redacted] purchased are also detailed on Ms. [redacted] purchase order and finance contract. All of the information on the purchase documents are accurate  and make no reference to “AMG”. In compliance with Texas privacy act laws Cavender Toyota would be willing to submit a copy of all documents referenced in this letter to the Revdex.com if the proper “privacy act waivers” are signed by Ms. [redacted].
 
We are not going to speculate what led to Ms. [redacted] tires issues. The information provided is vague and there are several factors that contribute to the performance of a “wear and tear” item. The tires were never represented as “New”. We do have the documentation to support the tires exceeded state safety requirements at time of purchase. We also have documentation that verifies the oil on the vehicle was changed in Cavender Toyota’s service department 17days and 46 miles prior to Ms. [redacted] purchasing the vehicle
 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please assure Mr.[redacted] that Cavender Toyota is available, at his convenience, to work out the particular details of a transaction for the Tundra vehicle they desire. We understand and acknowledge that Mr. [redacted] purchased a vehicle that did not totally satisfy his list of desired features. In our previous response we explained that a Tundra configured as requested was not available in our region. Mr. [redacted] indicated in his latest response that he is willing to consider purchasing a 4X4 Tundra SR Double Cab with the 5.7L engine with the work package. This vehicle can be placed on a special order.  With a little flexibility on his part and a lot of flexibility on our part, I’m sure we can find some common ground. I will have our Owner Experience Director, Mr. [redacted], reach out to Mr. [redacted] to set an appointment at Cavender Toyota so the terms and conditions can be set out. Unknown variables do not allow us to provide those details in this response. Rest assured that we will find a way to make Confidence Happen.[redacted]General Manager