North Shore Gas Company

To whom it may concern:On August 12, 2015, Ms. [redacted] and Mr. [redacted]purchased a 2015 Toyota Tundra from Cavender Toyota. They traded in a 2014Chevrolet Malibu that was financed through Ally Financial Corp. Cavender Toyotacalled to verify the net payoff due on said vehicle. Mr. and Ms....

[redacted]pointed out that the payoff was incorrect, at which point Cavender personnelcalled Ally to re-confirm the payoff amount. Ally verified the original figurewhich was used to complete the sale. On September 1, 2015, Ms. [redacted] tried tomake a payment on her 2014 Chevrolet Cruze, also financed through AllyFinancial, and was told that the vehicle had been paid off by Cavender Toyota.The payoff on the Cruze was approx. $4100 less than the amount due on theMalibu. After an internal review of the facts of the deal, it became clear thatCavender Toyota had paid off the wrong vehicle for the wrong amount, ourmistake. Cavender personnel acknowledged that Mr. & Ms. [redacted] voicedtheir concerns several times regarding the payoff amount. In the interest ofcustomer satisfaction, Cavender Toyota accepted full responsibility for theerror and paid off the additional $4100 due on the Malibu and worked with AllyFinancial to reinstate the loan on the Cruze. Mr. and Ms. [redacted] are satisfied with the manner in which this wasresolved. Thank you,Marion Palmore     us why here...

I have been in contact with customer and apologized for the inconvenience. I informed him that he will not responsible for the charges from 1/11/16 to 2/6/16. Through our investigation we found that gas service was placed back in his name in error. We have made the necessary corrections and have...

taken gas service out of his name.
 
Thank you

Initial Business Response /* (1000, 5, 2015/09/21) */
Our records indicate the customer was requested to present their identification in person in order for the application to be approved. Identification was presented at one of our authorized agents on 9/19/15. The application was released on...

9/21/15 by our Enrollment Services Department. They have been in contact with [redacted] and gas service [redacted] be established on 9/22/15. This case is now considered closed. If you have any further questions please contact me at XXX-XXX-XXXX.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We applied the is for the second time the company does not return phone calls in a timely manner and I still have no gas

Initial Business Response /* (1000, 5, 2015/07/24) */
Hello,
A review of your credit reporting has been been completed for account # XXXXXXXXXXXXX. All negative credit reporting from North Shore Gas has been removed. The credit bureaus have been notified. A conformation letter [redacted] be fowarded...

to your current address of [redacted] Dr. [redacted] Il for your records.
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received the confirmation letter yet. I need the written evidence from 3 credit bureaus (my credit reports) showing that the negative reporting from the People Energy has been removed from my reports. Once I receive the credit report, I can close the case.

I spoke with Ms. [redacted] and informed her [redacted] issued 5/10/2017 for $134.74 has been cancelled out and new [redacted] issued 5/18/2017 for $64.40. I also have issued her 2 year [redacted]ing history, showing monthly [redacted]s and usage.    Please consider this inquiry closed [redacted]...

[redacted]Peoples/North Shore Gas312-[redacted]

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@integrysgroup.com
Gas service turned on today (6/23/2015) I apologized for any inconvenience this matter has caused him. I waived activation...

charge for the inconvenience. Any questions he can call me back.
Please consider this inquiry closed, any questions please contact me.

Initial Business Response /* (1000, 7, 2015/07/14) */
Good Afternoon,
I spoke to the customer on 7/14/15, informed customer that we have placed a stop payment on his refund check in the amount of $74.20. Once this is processed we [redacted] apply the credit of $74.20 to his outstanding balance. I...

also informed the customer that our Credit Reporting Department will be making the necessary corrections to his credit report. The update to the credit bureau may take up to 45 days. The customer has my direct number if he has additional questions. Please consider this case closed.
Thank you,
[redacted]
(XXX)XXX-XXXX

North Shore gas has no record of customer calling in November 2014 to state he was not receiving his bills.  Our records do indicate this account has been reported late from 8/2013-1/2014 and from 12/2014-1/2015.  This information is reported to the Credit Bureau automatically each...

month.  North Shore gas is unable to remove any negative information on your credit report based on payment history.
Thank you,
T. [redacted]

Initial Business Response /* (1000, 6, 2015/08/21) */
August 21, 2015
This response is in regards to your Revdex.com Inquiry concerning the account at [redacted] Road.
Our records show estimated bills were sent from 3/18/14 through 6/15/15. We apologize for not obtaining actual...

readings of your meter every other month. After reviewing your account, it was determined that a corrected bill should be issued. The bill dispute hadn't been completed on your account causing the bill to show no amount due. The amount due is $107.10.
This case is now being closed. If you have any questions, I can be reached at XXX XXX-XXXX or you can contact [redacted] at XXX XXX-XXXX.
Thank you,
[redacted]
Support Center
Initial Consumer Rebuttal /* (2000, 8, 2015/08/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)