North Texas Affordable Mortgage

I have personally looked into this situation. It appears that the replacement was lost in transit, which does happen occasionally. We are more than happy to arrange another part being shipped out. In regards to our warranty company, they do not speak to our customers, as we are their customer.

This information is systematically false. The order was shipped in 3 days on 10/13.  Secondly suggesting that we have somehow blocked his number and changed our email address is paranoia at best. This complaint was received on the very email address that is "non valid". We are glad to issue a...

refund once the part is received back.

The motor carries a 5 year warranty on parts. The customer got this engine had it installed and was running flawlessly. She states she drove the vehicle for 300 miles or so and it failed. We covered the cost of the repair less the labor as stated in our warranty. This customer also agreed to this,...

we even have emails mentioning that we could not cover the labor and she responded to the email agreeing she just wanted the $800 for parts.

We have a 24 hour period to cancel an order, this customer was trying to cancel an order which had already shipped. The tape of the phone conversation was recorded and reviewed it can be provided to the Revdex.com if necessary. The representative she had spoken to is the floor manager and called her from...

his private desk, he explained the situation that since the part had already shipped once it arrives the customer may return it for a partial refund. As stated on our website we provide free shipping to a commercial address. We do not however cover return shipping. As quoted on our website "You may return all unchanged and original items purchased at LowMileageParts.com within 30 days of the original delivery subject to a 20% restocking and handling fee." The customer states she attempted to call and received no response. We have reason to believe this is untrue, we checked our phone log data base which shows all incoming, on going, and dropped calls, no such number called us, in fact no other number with the same area code rang in that day. Once our rep saw the customer stated they could not reach us by phone he reached out to her via phone. The customer was very irate and was not willing to cooperate or even listen to the rep explaining protocol. We explained that she attempted to cancel the order after it has shipped. The tracking number was not uploaded to the system but did infact leave our facility once we have the part back we will be issuing a refund less the shipping back as well as less the 20% restocking fee.

We have issued a full refund on this order.

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted]I am rejecting this response because it is patently FALSE. (1) I mistakenly referred to the item as "refurbished." I made this mistake ONE time, then corrected my mistake IMMEDIATELY. I am not, and was not for any extended period of time, under the impression that the part was meant to be "refurbished." Therefore, "refurbished" or "not refurbished" is NOT the issue here. (2) I do not care what the item looks like. Let me repeat myself, because these scammers continue to use this false argument: I DO NOT CARE what the item looks like. RUST is not a color, RUST is not "what an item looks like." RUST is an IRON OXIDE that is physically CORROSIVE to machine parts. It is shocking that this distinction has to be explained to someone who is supposed to be delivering quality, low mileage auto parts as their primary business. (3) Furthermore, the part was represented on their website as being CLEAN and NOT covered in rust. (4) ADDITIONALLY, they advertise "LOW MILEAGE" auto parts. This part was used for over 150,000 miles! Does that sound like "LOW MILEAGE" to you? (5) And even further, THE BALL BEARINGS on the part are SO LOOSE that they can be heard shaking around. (6) My mechanic did not even advise me putting the part in my vehicle, but instead advised me to return it immediately. (7) In addition, I am a working professional. I have already needed my car to be fixed for many days now. I have rented a car in the meantime. The fact that this company, after delivering me a faulty part for ALL of the reasons I have shared above, thinks they have the right to tell me to take time out of my day to call around and look for a place to perform a test on this part, and to pay for it, and to see if it merely works one time, during the test, and to IGNORE the RUST, the BEARINGS, the 150,000 MILES, and the deception practices of the company, ALL IF THE PART happens to pass a simple test, is RIDICULOUS. I hope you can see that. (8) And finally... Curse laden? Give me a break. This is a lie also. In ONE email only, in ONE sentence only, using ONE WORD only, I called the rust-covered, loose-ball-bearing, 150,000+ miles, old junkyard salvaged alternator that they charged me for, a "piece of st." Why did I do this? Because, quite simply, they sent me a rust-covered, loose-bearings, 150,000 miles, junkyard-salvaged piece of st. That's why. THEY KNOW IT, I know it, and now YOU know it. Their customers DEFINITELY know it, because they have a FAIL rating on your website, and the Internet is FILLED with stories of how they rip people off. Thank you very much Revdex.com for doing what you do. I can provide images and can speak over the phone if necessary. I just don't want other people having to go through this same frustrating, time consuming process. Have a wonderful day. Regards,[redacted]
Regards,
[redacted]

I have now seen the pictures. I do see a crack, which we would gladly accept a return for. Since the customer has disputed the charge, we require them to return the engine. All return shipping is covered by the customer, and we have at this point not gotten paid on this order.

Complaint: [redacted]
I am rejecting this response because: I will not pay for return shipping. The engine was delivered with damage and not signed for by me or my dad as requested in the original order. The engine was delivered to the shop in front of the delivery address and signed for by someone that was not authorized. The engine needs to be picked up and returned at low mileage parts expense. I will not accept any other resolution.
Regards,
[redacted]

We offer a 1 time replacement over a 5 year period. The customer placed an order for a transmission in December of 2017, the unit failed and was replaced under warranty in March of 2018, the customer has now filed this claim and reached out after several months of owning and driving the second unit....

We have supplied 2 working transmissions which the customer had installed and now claims the second unit is now failing as well although unfortunate  and not common our supplier does not replace a unit after 30 days on the warranty claim replacement.

Complaint: [redacted]
I am rejecting this response because:For the last 4-5 weeks we have tried to get answers on the engine location and absolutely no one could or would give us or [redacted]'s a tracking number.  We had the run around for 4-5 weeks were we had to adjust our schedules to help our daughter through this matter, and finally figuring we were out of luck we ordered another engine which arrived with in four days and is being installed.  I think we are to the point were a compensate for the engine would be a better solution.
Regards,
[redacted]