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Northeast Power Dry, Inc.

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Reviews Northeast Power Dry, Inc.

Northeast Power Dry, Inc. Reviews (48)

Power Dry was responsive, competent and highly professional in mitigating water and mold damage sustained from a flood in the basement of our residence

My experience with Northeast power Dry, Incwas easy and professional from start to finish They took a difficult mold situation and simplified all steps from insurance to the actual mold removal, and made it easy and non thinking Each person was kind, caring, and followed through with all scheduling on time
I could not be more pleased and would highly recommend this company

I came home from work to find my basement flooded from a water heater failure, called PSEG for assistance and a new heater and when their technician finished he recommended Northeast Power DryWithin an hour of my call, Mark was at my home and his first words to me were, "Relax, We've got this" , and believe me, they have thisMark immediately assessed the problem, damage and situation and called for his team and got me started with the claim with my insurance company, he took care of everythingWithin another hour or so Kevin and John showed up and were like a couple of mega men taking on the situation, two nicer and more professional men you could not ask forNeedless to say the whole thing is disconcerting to say the least, but, their assurances throughout have made a nightmare a little more bearableI would not hesitate for a second to recommend them

These guys were amazing! I have never encountered such a great experience from start to finish with any company ever Everyone we dealt with during the entire process was professional, prompt, courteous, and understanding of our unfortunate situationEvery person we spoke with was upfront and knowledgeable of the processAll time frames provided were met earlier than initially indicatedThe crew who came to do the removal of debris were extremely respectful of our property even at the late hour of the nightThey were careful not to bang walls and/or furniture as they were carting stuff in and out of the houseThe entire time they were here they did not take even a minute break; they worked diligently to get the job done effectively and efficientlyI highly recommend this company for anyone who has experienced water damageThe made a catastrophic situation much easier to deal with! *** *** *** *** *** *** thank you so much for everything!

I HAVE BEEN VERY PLEASED WITH THE PROFESSIONALISM, PROMPTNESS, AND CARING WITH WHICH I HAVE BEEN TREATED TO DATE IN WORKING WITH NORTHEAST POWER DRY AFTER A RUPTURED WATER LINE IN MY HOME DID EXTENSIVE FLOODING IN A FEW HOURS TIME TWO DAYS LATER, I PASSED ALONG THEIR NAME TO MY SERVER IN RESTAURANT WHERE I WAS EATING WHEN SHE WALKED OVER TO SAY NO MORE HOT FOOD ORDERS THEY HAD JUST EXPERIENCED FLOODING FROM A FROZEN PIPE I WOULDN'T HAVE DONE SO IF I HADN'T BEEN VERY, VERY PLEASED WITH MY OWN EXPERIENCES IN SUCH TRYING CIRCUMSTANCES

This company is awesome As a Community Manager, I need to know that in an emergency I can count on a crew to show up in a matter of minutes and get the job done

I returned from vacation and discovered I had a water leak in my living room ceiling My plumber recommended Northeast Power Dry *** ** and his team (*** * *** were terrific I was anxious at not knowing what to do other than having the leak fixed *** reassured me and laid out a step-by-step process that made me relax He helped me with the insurance company and with the contractor who will repair the damage *** * *** very professionally installed the dehumidifier and the fans needed to combat any moister/mold damage Even *** and *** from Power Dry, who I only spoke to on the phone, were wonderful to deal with and extremely professional Can't recommend Northeast Power Dry enough!

Complaint: ***
I am rejecting this response because:
This invoice
has been paid in full -- please see attached
Regards,
*** ***
===========================================
*** *** *** *** ** *** *** *** ***
Hi, *** ***, good to meet you
I know *** has been cc'ing you in our correspondence
I appreciate the work your company has done to address my concerns but I will not remove the Revdex.com complaint nor pay for the cleaning services, please
I believe the billing process could have been handled better, especially since the invoice was to be handled by two different insurance companies
Thank you very much for addressing my concerns
* *** *** Please excuse any typographical errors in this e-mail -- thank you
From: *** ***
To: *** *** *** ***
Sent: Thursday, June 26, 5:PM
Subject: Better Buisness Bureau
Hello ***, My name is *** *** and I am the Office Manager here at Northeast Power DryI am reaching out to you because I am aware that you had some concerns regarding your claimI am aware that you placed a complaint on the Revdex.com websiteI wanted to inform you that I have issued the certificate of insurance to the Revdex.com and we have submitted a paid in full invoice to you. I realized that one of your concerns with the work performed was that you wanted Northeast Power Dry to vacuum up some left over debrisUnfortunately we are not a cleaning service and we don’t provide these services. I have reviewed this with my boss and we are willing to pay for a cleaning service to come to your property and vacuum the debris, if you are willing to remove the complaint since we have addressed all of your concerns. Thank you, *** ***Office Manager Northeast Power Dry** *** *** *** * ** *** *** * *** ** * ***
T: *** *** * ** *** * ** ***

I had a leak inside my powder room wall which needed to be addressed immediately I contacted my plumber (Copperhead Plumbing) who found and repaired the leak and they recommended NE Power Dry for water remediation Mark is the project mgr and he came that same day and explained everything they would do He called Bill, who came with big fans, dehumidifiers and something to stop and clean up the mold that had begun to develop Working with these guys was such a refreshing experience I had to move out for a few days but what could have been a nightmare for me was actually nothing more than a minor inconvenience I couldn't be happier with the speed and service Mark and Bill provided! Such nice guys were a pleasure to work with!

Mark ,Julio and Geno were fantasticMark explained the procedures to us and what would happen and no question went unanswered even if he had to explain more than onceJulio and Geno were also very professionalThey explained everything they had to do and whyThey left our home just as clean as when they came in even after having to rip out ceilings and floors to find the problemsThey worked vey hard even in degree heat and never complained onceThey were very nice tooI would highly recommend this company to anyone

NE Power Dry has been so helpful through two leaks in our basement Joe and team (Jonathan, Christian, Julio, and Kevin and Bonnie) have all been professional and willing to explain everything they are doing, so that I understand the process, which I appreciate being a first-time home owner Thank you so much for getting the water and mold from my basementMy family and I cannot thank you enough!!

The team at Northeast Power Dry were very knowledgeable, answering all our questions. They were friendly and accommodating and provided thorough and professional services.

After a leak occurred while out of town, I called them the day I returned. By that evening, the crew had been out, assessed everything, spoken to my insurance company and set up their equipment to begin drying out my walls. While the process is still underway, I'm finding the experience, under the most stressful conditions, to be an easy one! They are professional and very easy to work with.

We recently experienced a major water leak emanating from the second floor through the dining room ceiling. We have engineered hard wood floors throughout the first floor. After our plumber determined where the problem occurred, and made the necessary repairs, we really needed professional help making certain this water damage was corrected and no further damage and or mold occurs. We called Northeast Power Dry because of a recommendation, and we are glad we did. [redacted]. the service rep. responded in a very timely manner and we found him to be caring and very professional. He is extremely knowledgeable and was able to answer all of the questions we posed to him. If you need immediate assistance, a phone call away, [redacted] responds back quickly. Believe me when I write, we never had to make a home insurance claim. We never had any amount of damage as we just experienced. It was good to have an experienced, caring and knowledgeable professional assisting us. The cleanup crew was also very efficient, professional and caring. Northeast Power Dry makes certain all is dry and mold free, before they leave and the next part of the restoration is started.

In a highly stressful situation, Mark and his crew came in and were highly professional, reassuring, and explained the upcoming process to restore my room step by step. I was able to call for follow-up explanations as needed. Everyone was on time as scheduled, polite, organized and left the area clean and neat. I would highly recommend this company!!!

Excellent Service, very professional and helpful. Having never been through a water emergency before, it was very overwhelming. [redacted] was very helpful, walked me through the whole process and helped with contacting the insurance company.
The guys who came to set up the machinery were very efficient and pleasant.

I would like to highly commend all people who provided a prompt and professional service drying my unit after water heater breakdown - Joe S[redacted], Krystian K, Kevin G[redacted] and Jeiner S. Rebecca D. - customer service was also very helpful.

Northeast Power Dry was recommended to me by the plumber who pumped out my basement after a flood. I had never heard of them, but I am grateful that I was
introduced to me. They sent a representative that same night, Mark L., who gave
me a quick introduction to what services the company offers. The next day he returned and started the ball rolling, like a well oiled machine, and within a matter of five days, my basement was dried and cleaned of any damaged debris. All the staff at NPD are professional, courteous, and understands the stress and pressure a damage basement can cause, and are very attentive to the concerns of the customer, and will do everything they can to work within your schedule. I will always be grateful to NPD for all they have done for me.

Northeast Power Dry came on site within an hour of my water heater leak being reported. Mark explained everything about the process in detail, and Julio and Johnny arrived soon after to set up the work. Mark was in contact with me every step of the way throughout the remediation process, and helped work with my insurance company to ensure everything was done to satisfaction.

My Rep from Northeast Power Dry [redacted] was prompt, courteously, friendly, knowledgable, and efficient. He made himself available for my needs and was very helpful.

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Description: Fire & Water Damage Restoration, Water Damage Restoration, Steam Cleaning - Industrial, Plumbing Drains & Sewer Cleaning, Fire & Flood Emergency Service

Address: PO Box 6803, Bridgewater, New Jersey, United States, 08807

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