[redacted] placed the order with us as Movewheels.com over the phone on the 10th of April 2016 to ship her vehicle 2007 Lexus ES 330 from : [redacted] [redacted],she has been provided with quote $700 what she agreed upon over the phone but...
didn't sign the contract that was sent to her,her vehicle had to be picked up on the 12th of April 2016,I was working on her case to assign a driver ,but later on I was checking the Nationwide board Central Dispatch and discovered that she was working with a few transportation companies and shopping around ,what decreased my chance to get a driver on time ,she called me on the 11th and canceled the order with me because she decided to go with another company.I have canceled the order,but she got back to me on the 11th of April again and asked me to help her.I posted the vehicle on the Nationwide board Central Dispatch for the price I quoted her($700) but there was no driver who would accept it because the location of [redacted], it is a mountain and not popular route and drivers not willingly going there.We have finally found a driver, but for a higher rate.Driver was assigned and I explained the situation to [redacted] and provided her with details why price gone up and told her that it is just offer and she can accept it or I can continue searching for a better price ,that she needed to ship her unit ASAP and agreed on price of $800,new contract with the price of $800 indicated on the contract has been signed with us and we assigned a driver.
[redacted], again, we are very sorry that were not able to meet your expectations. You have to understand, we depend on [redacted] companies and only able to deliver what we can from our side. A lot of things are out of our control, especially when additional circumstances come up. By our contract we can only be liable for what you have paid to our company. In your case nothing was charged to your card and we hope we'll be able to provide better experience in future.
Dear [redacted] , we apologize for inconveniences. Since we got your order, your manager [redacted] was working hard to assign a carrier for you. According to the Terms and Conditions that you signed, we have 5 business days to find driver for you. In your case the 24th of August 2016 was only...
the first available pick-up day.We can assure you that [redacted] was trying to find the best carrier company for you, but the first driver cancelled last minute. Any time she had new information she transfered it to you. Thank you for your review. We are striving to provide excellent service to our Customers, that's why it is very useful for us.
Dear [redacted], we are sorry for this mistake with your name. It's just a typo. We are striving to provide an excellent service. That's why your feedbacks are very important for us. We try to be better taking in consideration our past. Your case was studied very attentively. And we made a decision to fire the manager who had worked with you. So, [redacted] Linnik have not been working in our company any more. It was the first time when we took such kind of punishment.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Hello, [redacted]! Thank you for getting it touch with us via Revdex.com. We are very sorry that we were not able to perform the transportation. I want to confirm that we have a signed contract with [redacted] Powers to transport his 1986 YANMAR 336D from MA to ME. We always make bids in accordance with our...
previous experience and driver's availability on specific routes. All information about pricing is gathered through top load boards like: centraldispatch, truckstop and DAT. Unfortunately, price that was automatically calculated was not sufficient for drivers when we got in touch with them directly. We provided this information to the customer and offered another solution. In our contract we always indicate that quoted prices are a subject of driver's confirmation, we also reserve the right to search for an empty spot within 5 days after the first available pickup date and cancel the contract if driver has not been found due to factors that are out of our control.Once again, we are very sorry that we were not able t perform the transportation. We never charged the customer and respectfully disagree that we owe [redacted] the amount of $1400. Please feel free to ask any questions.
Complaint: [redacted]
I am rejecting this response because: And I understand that, as I give estimates for a living as well. Which is why you don't give people empty promises. 3 people from your company promised me the price would not change. Instead, you all should have made it clear, this is an estimated price and could change. Then there wouldn't have been a problem. But since you promised me over and over again, I left my car half way across the country and went home. If I would've known the price could've changed from the beginning, I most likely would have stayed and fixed it, and drove it home. It's still setting down there, I have no car currently to drive, because of your empty promises. So you have to understand my circumstances, and where I'm coming from on the costumer end. I just wish you would have been up front with me. I know why you do business the way you do. You give people low prices, lower than all other companies, to gain business. So that people will sign a contract. And then when you realize you can't find a [redacted] that cheap, you tell the customers you need more money. And they probably go ahead and pay the extra because they've already signed a contract. Just like I would've done out of desperation if I had the extra money. And if the customer backs out, you charge them a $75 cancellation fee for cancelling the contract, when it's yours company that can't keep your pricing promises. I'm tired of playing cat and mouse with BWT honestly. So here's what I'm proposing.....you cancel the contract. I'm still willing to pay the $650. You're not willing to do the job for what you quoted me ($650). So if anyone is cancelling, it's you. So it would not be fair for me to pay a $75 cancellation fee.
Regards,
[redacted]
Dear, [redacted]. Again, we regret very much about the experience that you had. There are a lot of things that are not under our control in shippings. We would be glad to help you out anyway we can to coordinate some refund, but don't have record of payment from you on this order. We are only able to manage any refunds within amounts of deposits received. As a courtesy we offer your next shipment at 0 company fee. We care about your situation very much. Our normal company fee is $169 and we'll waive it for you on your next order.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear customer,We, as BWT group dba MoveWheels LLC, have no liability or responsibility for any damage to vehicle(s) and/or the contents of said vehicle(s) during transport or at any other time. By signing the document you had agreed to its conditions. We have provided you with the...
Liability certificate, and with the insurance company that works with the carrier. So by the contract (with you and with the 3-rd party), you have to handle the question of damage, with the carrier company. We do very apologize for such a carrier being assigned, we will definitely not work with them in future.Best regards.MoveWheels
Hello Mr. [redacted], We apologize for the inconvenience. Your car needed to be delivered to the [redacted] exactly, but there is no driver who is willing to go directly to that location out of PA. That's why you were offered an option to deliver the car using two drivers. One who will go...
interstate and second - the local one, who will deliver straight to Farmington. Everything was scheduled and booked in no time and there were no issues. Unfortunately, the second driver who should take the car directly from the first one was not able to do it in time. So Brian did his best to find you a driver who can. Instead of leaving your car in storage that cost $30 a day, for several days, we managed to deliver a car for only $75 more. We are ready to compensate $25 for your inconvenience, so on delivery, you will have to pay $500 total, instead of $525. That is the best what we can do for the situation that is not our fault. Best Regards, [redacted]MoveWheels.com Team
Hello Ms. [redacted]We are sorry for the inconvenience.The disputed amount has already been refunded. Thank you for your feedback, we will do our best to improve our service.Best Regards. movewheels.com team
Dear [redacted],We apologize for misunderstanding. According to our system, we can see that your order was placed with help of autotransportdepot.com/. AutoTransportDepot.com it is a network of trusted automobile transport companies that have united to form a simple, yet convenient way to compare...
auto shipping rates. It means that all information you put at this site is selling to the different brokers company. And we also bought your information.It is not interesting for us to sold information of our potential customer. Our official site is movewheels.com where you can also place an order. In this case this order and your personal information will be visible only for our company.From our side we did everything to help you. We have removed you from our list several days ago. So our company would not disturb you anymore.But we can garantee nothing about others companies.Thank you for understanding
Dear [redacted], Please accept our apologies concerning this issue. You manager [redacted] did her best to assign the driver for you, she spent a huge amount of time trying to find the carrier for your order. She gave you the price basing on previous shipments, yet the prices are changing constantly and...
we can't always influence decisions of carrier companies, so they can raise the original quote. We are very sorry for your negative experience.
Dear Mr. Tony [redacted], Please be informed that typically we ask for 5 business days to find a a carrier. The carrier offered to you at a price of $750. 00 was just one of the possible options for you to choose. Regarding the fact that your 1st available pick-up date was Friday, January 6, we...
still have some time to find a carrier for you. If we are not able to find a driver within 5 business days, you can cancel your order without any cancellation fee. Your last available pick-up date will be Friday, January 12, so if we don't find a carrier, you can cancel your order after this date and there won't be any fee. Thank you for understanding.
Dear [redacted].Apologize for the long reply. It is clearly stated in our contract and terms of conditions that we are a licensed broker and will be hiring a transport company to do the move. Never meant to hide this information for any reason. Also, we got in touch with [redacted] service and they informed us that all the violations for your plates were resolved. Also they confirmed that pictures of the violations show that the vehicle was actually on the truck while passing, which is the reason they resolved the violations. We hired a transport company with excellent internal reviews and not a single negative issue. As there is no other valid proof of mileage difference, we are not able to help you file a claim to carriers insurance company, so you would have to resolve it directly with a carrier. We would love to help you anyway possible, but did our job according to the contract.
Dear [redacted],We apologise for any inconvenience.We understand that it was bad experience for you and the part of it is our fault.We can provide a discount in amount of $69.00. This amount is our comission for transportation. So our company has no money for your order.From our side we will never work...
Dear Customer, We are very sorry to hear about your disappointment with our services.The price you were given at the beginning was an estimate based on statistics data that we have and previous shipments done by carriers. Unfortunately we are not able to influence the end price since it is based on...
an offer of a specific carrier who is ready to move your vehicle, only thing we can do is accept the offer or decline it and continue waiting for an available carrier with original price. We represent your shipping needs to carriers and fight hard to achieve the best pricing result. Our manager [redacted] did his best to stay in contact with you and your every call was answered. Once again we apologize for your negative experience and hope we could do business in future.
We appreciate your review and thank you for your time and consideration to share the inconveniences you have encountered. As we try to be sure that the transport is smooth for our customers we appreciate when customers such as yourself submit feedback so that we are aware of any improvements that...
need to be made to better our customers. Please note that Movewheels dates are estimated and not guaranteed and we do ask for a 1-5 day after the first available date to find a carrier. Records show that we did have a carrier company assigned on 7/13 two days before estimated pick-up day. Unfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancel. At that point, our dispatch/support team immediately started working on assigning another carrier company to transport your vehicle. On 7/14, one day before estimated pick-up day, we found a driver but for slightly higher cost. Our manager riched out to you and offered this option. We never force our customers to pay more or making rash decisions. That was just an option to move your car as soon as possible. Unfortunately, you've decided to cancel your order and refuse our services, according to the contract this action resulted in a cancellation fee of $95. We care about our customers and try to provide the best service possible. If you will have any further questions/concerns please feel free to contact us directly over the phone or email as we would love the opportunity to rectify the matter.
[redacted] placed the order with us as Movewheels.com over the phone on the 10th of April 2016 to ship her vehicle 2007 Lexus ES 330 from : [redacted] [redacted],she has been provided with quote $700 what she agreed upon over the phone but...
didn't sign the contract that was sent to her,her vehicle had to be picked up on the 12th of April 2016,I was working on her case to assign a driver ,but later on I was checking the Nationwide board Central Dispatch and discovered that she was working with a few transportation companies and shopping around ,what decreased my chance to get a driver on time ,she called me on the 11th and canceled the order with me because she decided to go with another company.I have canceled the order,but she got back to me on the 11th of April again and asked me to help her.I posted the vehicle on the Nationwide board Central Dispatch for the price I quoted her($700) but there was no driver who would accept it because the location of [redacted], it is a mountain and not popular route and drivers not willingly going there.We have finally found a driver, but for a higher rate.Driver was assigned and I explained the situation to [redacted] and provided her with details why price gone up and told her that it is just offer and she can accept it or I can continue searching for a better price ,that she needed to ship her unit ASAP and agreed on price of $800,new contract with the price of $800 indicated on the contract has been signed with us and we assigned a driver.
Hello, we apologize for the inconvenience, your car is no longer posted.
[redacted], again, we are very sorry that were not able to meet your expectations. You have to understand, we depend on [redacted] companies and only able to deliver what we can from our side. A lot of things are out of our control, especially when additional circumstances come up. By our contract we can only be liable for what you have paid to our company. In your case nothing was charged to your card and we hope we'll be able to provide better experience in future.
Dear [redacted] , we apologize for inconveniences. Since we got your order, your manager [redacted] was working hard to assign a carrier for you. According to the Terms and Conditions that you signed, we have 5 business days to find driver for you. In your case the 24th of August 2016 was only...
the first available pick-up day.We can assure you that [redacted] was trying to find the best carrier company for you, but the first driver cancelled last minute. Any time she had new information she transfered it to you. Thank you for your review. We are striving to provide excellent service to our Customers, that's why it is very useful for us.
Dear [redacted], we are sorry for this mistake with your name. It's just a typo. We are striving to provide an excellent service. That's why your feedbacks are very important for us. We try to be better taking in consideration our past. Your case was studied very attentively. And we made a decision to fire the manager who had worked with you. So, [redacted] Linnik have not been working in our company any more. It was the first time when we took such kind of punishment.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Hello, [redacted]! Thank you for getting it touch with us via Revdex.com. We are very sorry that we were not able to perform the transportation. I want to confirm that we have a signed contract with [redacted] Powers to transport his 1986 YANMAR 336D from MA to ME. We always make bids in accordance with our...
previous experience and driver's availability on specific routes. All information about pricing is gathered through top load boards like: centraldispatch, truckstop and DAT. Unfortunately, price that was automatically calculated was not sufficient for drivers when we got in touch with them directly. We provided this information to the customer and offered another solution. In our contract we always indicate that quoted prices are a subject of driver's confirmation, we also reserve the right to search for an empty spot within 5 days after the first available pickup date and cancel the contract if driver has not been found due to factors that are out of our control.Once again, we are very sorry that we were not able t perform the transportation. We never charged the customer and respectfully disagree that we owe [redacted] the amount of $1400. Please feel free to ask any questions.
Complaint: [redacted]
I am rejecting this response because: And I understand that, as I give estimates for a living as well. Which is why you don't give people empty promises. 3 people from your company promised me the price would not change. Instead, you all should have made it clear, this is an estimated price and could change. Then there wouldn't have been a problem. But since you promised me over and over again, I left my car half way across the country and went home. If I would've known the price could've changed from the beginning, I most likely would have stayed and fixed it, and drove it home. It's still setting down there, I have no car currently to drive, because of your empty promises. So you have to understand my circumstances, and where I'm coming from on the costumer end. I just wish you would have been up front with me. I know why you do business the way you do. You give people low prices, lower than all other companies, to gain business. So that people will sign a contract. And then when you realize you can't find a [redacted] that cheap, you tell the customers you need more money. And they probably go ahead and pay the extra because they've already signed a contract. Just like I would've done out of desperation if I had the extra money. And if the customer backs out, you charge them a $75 cancellation fee for cancelling the contract, when it's yours company that can't keep your pricing promises. I'm tired of playing cat and mouse with BWT honestly. So here's what I'm proposing.....you cancel the contract. I'm still willing to pay the $650. You're not willing to do the job for what you quoted me ($650). So if anyone is cancelling, it's you. So it would not be fair for me to pay a $75 cancellation fee.
Regards,
[redacted]
Dear, [redacted]. Again, we regret very much about the experience that you had. There are a lot of things that are not under our control in shippings. We would be glad to help you out anyway we can to coordinate some refund, but don't have record of payment from you on this order. We are only able to manage any refunds within amounts of deposits received. As a courtesy we offer your next shipment at 0 company fee. We care about your situation very much. Our normal company fee is $169 and we'll waive it for you on your next order.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear customer,We, as BWT group dba MoveWheels LLC, have no liability or responsibility for any damage to vehicle(s) and/or the contents of said vehicle(s) during transport or at any other time. By signing the document you had agreed to its conditions. We have provided you with the...
Liability certificate, and with the insurance company that works with the carrier. So by the contract (with you and with the 3-rd party), you have to handle the question of damage, with the carrier company. We do very apologize for such a carrier being assigned, we will definitely not work with them in future.Best regards.MoveWheels
Hello Mr. [redacted], We apologize for the inconvenience. Your car needed to be delivered to the [redacted] exactly, but there is no driver who is willing to go directly to that location out of PA. That's why you were offered an option to deliver the car using two drivers. One who will go...
interstate and second - the local one, who will deliver straight to Farmington. Everything was scheduled and booked in no time and there were no issues. Unfortunately, the second driver who should take the car directly from the first one was not able to do it in time. So Brian did his best to find you a driver who can. Instead of leaving your car in storage that cost $30 a day, for several days, we managed to deliver a car for only $75 more. We are ready to compensate $25 for your inconvenience, so on delivery, you will have to pay $500 total, instead of $525. That is the best what we can do for the situation that is not our fault. Best Regards, [redacted]MoveWheels.com Team
Hello Ms. [redacted]We are sorry for the inconvenience.The disputed amount has already been refunded. Thank you for your feedback, we will do our best to improve our service.Best Regards. movewheels.com team
Dear [redacted],We apologize for misunderstanding. According to our system, we can see that your order was placed with help of autotransportdepot.com/. AutoTransportDepot.com it is a network of trusted automobile transport companies that have united to form a simple, yet convenient way to compare...
auto shipping rates. It means that all information you put at this site is selling to the different brokers company. And we also bought your information.It is not interesting for us to sold information of our potential customer. Our official site is movewheels.com where you can also place an order. In this case this order and your personal information will be visible only for our company.From our side we did everything to help you. We have removed you from our list several days ago. So our company would not disturb you anymore.But we can garantee nothing about others companies.Thank you for understanding
Dear [redacted], Please accept our apologies concerning this issue. You manager [redacted] did her best to assign the driver for you, she spent a huge amount of time trying to find the carrier for your order. She gave you the price basing on previous shipments, yet the prices are changing constantly and...
we can't always influence decisions of carrier companies, so they can raise the original quote. We are very sorry for your negative experience.
Dear Mr. Tony [redacted], Please be informed that typically we ask for 5 business days to find a a carrier. The carrier offered to you at a price of $750. 00 was just one of the possible options for you to choose. Regarding the fact that your 1st available pick-up date was Friday, January 6, we...
still have some time to find a carrier for you. If we are not able to find a driver within 5 business days, you can cancel your order without any cancellation fee. Your last available pick-up date will be Friday, January 12, so if we don't find a carrier, you can cancel your order after this date and there won't be any fee. Thank you for understanding.
Dear [redacted].Apologize for the long reply. It is clearly stated in our contract and terms of conditions that we are a licensed broker and will be hiring a transport company to do the move. Never meant to hide this information for any reason. Also, we got in touch with [redacted] service and they informed us that all the violations for your plates were resolved. Also they confirmed that pictures of the violations show that the vehicle was actually on the truck while passing, which is the reason they resolved the violations. We hired a transport company with excellent internal reviews and not a single negative issue. As there is no other valid proof of mileage difference, we are not able to help you file a claim to carriers insurance company, so you would have to resolve it directly with a carrier. We would love to help you anyway possible, but did our job according to the contract.
Dear [redacted],We apologise for any inconvenience.We understand that it was bad experience for you and the part of it is our fault.We can provide a discount in amount of $69.00. This amount is our comission for transportation. So our company has no money for your order.From our side we will never work...
with this carrier company.
Dear Customer, We are very sorry to hear about your disappointment with our services.The price you were given at the beginning was an estimate based on statistics data that we have and previous shipments done by carriers. Unfortunately we are not able to influence the end price since it is based on...
an offer of a specific carrier who is ready to move your vehicle, only thing we can do is accept the offer or decline it and continue waiting for an available carrier with original price. We represent your shipping needs to carriers and fight hard to achieve the best pricing result. Our manager [redacted] did his best to stay in contact with you and your every call was answered. Once again we apologize for your negative experience and hope we could do business in future.
We appreciate your review and thank you for your time and consideration to share the inconveniences you have encountered. As we try to be sure that the transport is smooth for our customers we appreciate when customers such as yourself submit feedback so that we are aware of any improvements that...
need to be made to better our customers. Please note that Movewheels dates are estimated and not guaranteed and we do ask for a 1-5 day after the first available date to find a carrier. Records show that we did have a carrier company assigned on 7/13 two days before estimated pick-up day. Unfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancel. At that point, our dispatch/support team immediately started working on assigning another carrier company to transport your vehicle. On 7/14, one day before estimated pick-up day, we found a driver but for slightly higher cost. Our manager riched out to you and offered this option. We never force our customers to pay more or making rash decisions. That was just an option to move your car as soon as possible. Unfortunately, you've decided to cancel your order and refuse our services, according to the contract this action resulted in a cancellation fee of $95. We care about our customers and try to provide the best service possible. If you will have any further questions/concerns please feel free to contact us directly over the phone or email as we would love the opportunity to rectify the matter.