[redacted], we regret that you were not satisfied with the services, but we did all we could to deliver you the best possible price for your shipping. I our contract it clearly stated that we have to confirm with the customer if any conditions of the contract change (including the price) before the pick up of the vehicle. You had an option to decline the offer we gave and continue working with other broker, but the offer was accepted and driver picked up the vehicle. Every customer tries to get the lowest possible rate, but not always understands that in most cases you have to compete for carriers empty spot with other shippers to move your vehicle, because they always take easier and higher paying loads first. We did everything according to the contract and regret that your experience was not satisfactory, but this was the best price possible for your route and conditions.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12112622
I am rejecting this response because: You representative did in fact push me to sign a new contract at a hire price, or else I would be left with even higher quote and also lied about the final price I would be charged. [redacted] specifically told me my final payment would be $700 in total, this would include, the driver fee plus the broker fee of $169. I asked her multiple times to confirm the final price. She assured me at every instance that this is the final price. Whereas, I find out $700 is just for the driver and additional $169 that your company charged me on my credit card is not part of that $700. You got me to sign the contract at lower price and lied about driver's trailer being broken down. You mentioned in your response, the driver changed his mind, whereas when I was forced to sign a new contract at higher price, your company told me the driver's trailer broke down and hes trying to get it fixed. Your lies are not adding up.
Regards,
[redacted]
Company's response below:Pricing normally is based on statistics on the route and depends totally on what carriers are asking for. It can change within 1 or 2 days significantly, that why sometimes it takes simply longer to match the original price quoted and we have to offer all possible...
options to get your vehicle moved. We'll honor the price we gave you originally and void all our fees on your shipment. Please contact Arnold for placing and order and getting your car picked up. Thank you[redacted]
Dear, [redacted]. We apologize for the inconvenience and that we were not able to deliver the service. We have issued a full refund back to your [redacted] account. Thank you
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It was advertised to me that this company would be shipping the car. They false advertised their services to me from the beginning! They stated that they would like to assist in any way possible but when I called them they told me they could not help and refused to assist in anyway. All they did was tell me to contact this "third-party" which is untraceable (I have a feeling this third-party doesn't really even exist). The mileage was not documented on any of the receipts that I received from the carrier. I find it ironic that mileage was the only thing left blank on the forms. I was lucky enough to have documented the mileage on my own prior to the shipping and know that it was driven. The car even received toll fees in the state of [redacted] which was collected while it was in the possession of this company. The state of [redacted] has evidence of the car being driven by someone and not placed on a car holder as they claim this "third party" did. The state of [redacted] even dismissed the charges from my name because this company was responsible for the car at that time. I was under the impression that I was dealing with them only. This third party was never mentioned. I tried to look up the "third party" but the company does not even exist. I sense fraud! I think they may be "the [redacted]" of this fake company as well. This company needs to be thoroughly investigated because there is something very fishy about them.I deserve to be reimbursed some portion of my money for the false advertising they did, the mileage they placed on my car and refuse to admit to, the toll fees that they put in my name, and inconvenience. I was told that they were taking care of the car and now that things have gone bad they want to blame it on a third-party. Justice needs to be served. They have cheated a lot of people and they need to be stopped.Regards,
[redacted]
Hello Mr. [redacted], We are sorry for inconvinience and really upset to read this kind of feedback. Wednesday, May 10 we got a driver ready to deliver your car. As soon as you confirmed an order the driver has been assigned to your load and you received a confirmation. Unfortunately, the driver was not...
able to pick up your car due to his own surcumstances. Immediately your manager started looking for another option to move your car but had no luck. We are still trying to find you a driver. If you no longer need our services please inform your shipping agent and your order will be canceled. Best Regards, [redacted], Movewheels.com team.
Dear [redacted], we are sorry for inconveniences.The original price was based on the [redacted]' prices, that were available at that moment. Then the driver we assigned to you cancelled, because he took other orders and for that day noone was available to take your car for that price. Next offered price,...
which was higher, was only an option your manager [redacted] offered you. However, we could still continue looking for the driver for the original price, but for that we would need more time. [redacted] was never meant to offend you.
Hello, [redacted], We are sorry for the inconvenience with your delivery. As soon as you placed an order the driver has been assigned to your order and supposed to deliver your load. Unfortunately, the carrier company cancelled the deal to the unknown reason, so we kept looking for other options...
to move your car at the time we indicated. There were several possibilities you respectfully declined. Right now our best car shipping agent working on finding a transporter for you as soon as possible. We appreciate your patience and apologise for such a situation.Best Regards, [redacted] team.
Hello Mr. [redacted], Thank you for your feedback. We deeply apologise for your inconvinience and surprised that such a situation occurred. Regular payment consists two parts: first - carrier pay (payment directly to the driver for his services) and second - partial deposit (it goes towards paying...
tolls. taxes, insurance and fees during the route).We clearly indicate all payments in the contract between customers and our company. Since you've signed the contract we assumed you understood how the payment works and had no questions about it.We will do our best to improve our service and give close attention to the issue you described. Best Regards. Movewheels.com
Dear customer, we are sorry for the inconveniences. Your manager did her best to assign the driver for you, she spent a huge amount of time trying to find the carrier for your order. It's not how we usually treat our customers. Our company takes it very seriously, this is a huge oversight on...
our part. From our side we did everything to help you. We have delete all information about you from our system. And you can be sure that we will not disturb you any more. We are very sorry for your negative experience.
Dear Mr. [redacted]! We sorry that we didn't provide you with car shipping services. The difficulties appeared because your car has been left in touristic area and it was needed to be towed at loading facility. You've signed a calculated rate contract which is based on our internal...
statistic. This means that some external factors can influence on the final price, In your case there were additional towing services needed. But as stated in contract, we always double confirm the final changes before shipping. The best that we could do on that time is all included price of $850 feel bad that it did not fit your budget. We sorry for inconvenience and we'll do our best to provide you better service in future.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It was never true that a driver was found and he canceled on you all. Why was it that you never reached out to me to let me know and I had to keep calling you. The reviews on your [redacted] page which I discovered later showed this is a pattern and you bait people, waist their time and leave them with no option. How are you going to compensate me for not reaching out to me to give me updates which lead to my flight being changed etc.
Regards,
[redacted]
[redacted], we regret that you were not satisfied with the services, but we did all we could to deliver you the best possible price for your shipping. I our contract it clearly stated that we have to confirm with the customer if any conditions of the contract change (including the price) before the pick up of the vehicle. You had an option to decline the offer we gave and continue working with other broker, but the offer was accepted and driver picked up the vehicle. Every customer tries to get the lowest possible rate, but not always understands that in most cases you have to compete for carriers empty spot with other shippers to move your vehicle, because they always take easier and higher paying loads first. We did everything according to the contract and regret that your experience was not satisfactory, but this was the best price possible for your route and conditions.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 12112622
I am rejecting this response because: You representative did in fact push me to sign a new contract at a hire price, or else I would be left with even higher quote and also lied about the final price I would be charged. [redacted] specifically told me my final payment would be $700 in total, this would include, the driver fee plus the broker fee of $169. I asked her multiple times to confirm the final price. She assured me at every instance that this is the final price. Whereas, I find out $700 is just for the driver and additional $169 that your company charged me on my credit card is not part of that $700. You got me to sign the contract at lower price and lied about driver's trailer being broken down. You mentioned in your response, the driver changed his mind, whereas when I was forced to sign a new contract at higher price, your company told me the driver's trailer broke down and hes trying to get it fixed. Your lies are not adding up.
Regards,
[redacted]
Company's response below:Pricing normally is based on statistics on the route and depends totally on what carriers are asking for. It can change within 1 or 2 days significantly, that why sometimes it takes simply longer to match the original price quoted and we have to offer all possible...
options to get your vehicle moved. We'll honor the price we gave you originally and void all our fees on your shipment. Please contact Arnold for placing and order and getting your car picked up. Thank you[redacted]
Dear, [redacted]. We apologize for the inconvenience and that we were not able to deliver the service. We have issued a full refund back to your [redacted] account. Thank you
[A default...
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: It was advertised to me that this company would be shipping the car. They false advertised their services to me from the beginning! They stated that they would like to assist in any way possible but when I called them they told me they could not help and refused to assist in anyway. All they did was tell me to contact this "third-party" which is untraceable (I have a feeling this third-party doesn't really even exist). The mileage was not documented on any of the receipts that I received from the carrier. I find it ironic that mileage was the only thing left blank on the forms. I was lucky enough to have documented the mileage on my own prior to the shipping and know that it was driven. The car even received toll fees in the state of [redacted] which was collected while it was in the possession of this company. The state of [redacted] has evidence of the car being driven by someone and not placed on a car holder as they claim this "third party" did. The state of [redacted] even dismissed the charges from my name because this company was responsible for the car at that time. I was under the impression that I was dealing with them only. This third party was never mentioned. I tried to look up the "third party" but the company does not even exist. I sense fraud! I think they may be "the [redacted]" of this fake company as well. This company needs to be thoroughly investigated because there is something very fishy about them.I deserve to be reimbursed some portion of my money for the false advertising they did, the mileage they placed on my car and refuse to admit to, the toll fees that they put in my name, and inconvenience. I was told that they were taking care of the car and now that things have gone bad they want to blame it on a third-party. Justice needs to be served. They have cheated a lot of people and they need to be stopped.Regards,
[redacted]
Hello Mr. [redacted], We are sorry for inconvinience and really upset to read this kind of feedback. Wednesday, May 10 we got a driver ready to deliver your car. As soon as you confirmed an order the driver has been assigned to your load and you received a confirmation. Unfortunately, the driver was not...
able to pick up your car due to his own surcumstances. Immediately your manager started looking for another option to move your car but had no luck. We are still trying to find you a driver. If you no longer need our services please inform your shipping agent and your order will be canceled. Best Regards, [redacted], Movewheels.com team.
Dear [redacted], we are sorry for inconveniences.The original price was based on the [redacted]' prices, that were available at that moment. Then the driver we assigned to you cancelled, because he took other orders and for that day noone was available to take your car for that price. Next offered price,...
which was higher, was only an option your manager [redacted] offered you. However, we could still continue looking for the driver for the original price, but for that we would need more time. [redacted] was never meant to offend you.
Hello, [redacted], We are sorry for the inconvenience with your delivery. As soon as you placed an order the driver has been assigned to your order and supposed to deliver your load. Unfortunately, the carrier company cancelled the deal to the unknown reason, so we kept looking for other options...
to move your car at the time we indicated. There were several possibilities you respectfully declined. Right now our best car shipping agent working on finding a transporter for you as soon as possible. We appreciate your patience and apologise for such a situation.Best Regards, [redacted] team.
Hello Mr. [redacted], Thank you for your feedback. We deeply apologise for your inconvinience and surprised that such a situation occurred. Regular payment consists two parts: first - carrier pay (payment directly to the driver for his services) and second - partial deposit (it goes towards paying...
tolls. taxes, insurance and fees during the route).We clearly indicate all payments in the contract between customers and our company. Since you've signed the contract we assumed you understood how the payment works and had no questions about it.We will do our best to improve our service and give close attention to the issue you described. Best Regards. Movewheels.com
Dear customer, we are sorry for the inconveniences. Your manager did her best to assign the driver for you, she spent a huge amount of time trying to find the carrier for your order. It's not how we usually treat our customers. Our company takes it very seriously, this is a huge oversight on...
our part. From our side we did everything to help you. We have delete all information about you from our system. And you can be sure that we will not disturb you any more. We are very sorry for your negative experience.
Dear Mr. [redacted]! We sorry that we didn't provide you with car shipping services. The difficulties appeared because your car has been left in touristic area and it was needed to be towed at loading facility. You've signed a calculated rate contract which is based on our internal...
statistic. This means that some external factors can influence on the final price, In your case there were additional towing services needed. But as stated in contract, we always double confirm the final changes before shipping. The best that we could do on that time is all included price of $850 feel bad that it did not fit your budget. We sorry for inconvenience and we'll do our best to provide you better service in future.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: It was never true that a driver was found and he canceled on you all. Why was it that you never reached out to me to let me know and I had to keep calling you. The reviews on your [redacted] page which I discovered later showed this is a pattern and you bait people, waist their time and leave them with no option. How are you going to compensate me for not reaching out to me to give me updates which lead to my flight being changed etc.
Regards,
[redacted]