Dear [redacted],we received your request to move your vehicle on the 19th of June. Your order was created on the 26th of June after few follow ups. Once we calculate the price, we check how much carriers accepted before and the current route situation, keeping in mind the first available pick up day (which was in the month from that day). At that point price we gave you was totally acceptable by the carriers. We always kept you updated with the status along the way and were honest with you. We did not want to give you the late notice, but most of the drivers start loading their trucks a week before, so as soon as we heard from them, we did let you know. July is high season, route situation can change drastically within the day, and it is not something that we can control. On 20th of July we sent you email that there was the 100% rated driver, who can transport your both vehicles for your time frame and notified that the price he asked to do the job for was higher than originally was quoted, as higher paying cars popped up on that exact same route. We would never assign a carrier to pick your vehicle up without your final confirmation. You accepted that offer and we discussed payment terms. We did advice to pay a partial payment with the credit card and remaining balance with cash or certified funds on delivery to the driver, because otherwise once you are paying the whole amount with the credit card we have a SUR charge of 3.5% by the bank. We always give our clients the options to choose from. We are very sorry for the misunderstanding and the inconvenience it caused. It is huge disappointment for us too. If you decide to ship with us next time, we will be happy to waive company fee for you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: because at the time [redacted] was telling us prices would only go up even more if we didn't accept this offer, as well the price kept changing each time that he called. It was not the contracted price that we had discussed originally.
Regards,
[redacted]
Hello Mr [redacted], We are sorry for the inconvenience. Your vehicle has been successfully delivered with no issues. We apologise for this misunderstanding, if you need further assistance please contact your shipping agent or give us a call @ direct line you can find on our website. Best Regards,...
Complaint: [redacted]
I am rejecting this response because: my contract was with Movewheels not the driver himself. When the driver never picked up the car as planned I had to call Movewheels myself. I was told that they could get me another driver but at a much larger cost to me. I expect Movewheels to get me a driver at the price that was contracted at. If I had cancelled at the last minute they would have taken their commission out of my credit card so the same should apply if they fail to get me a driver at the contracted price. This is the cost of doing business and to keep their name in good standing they should have either found another driver and if more expensive then they should have taken the hit on their end. They also should instruct their employees not to threaten their customers. I was told if I called the Revdex.com they would blacklist me and then no one would transport my car. I had to go to another broker and pay $845.00. That is $170 more than I had a contract with Movewheels. this is not acceptable for a credible business
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:The issue isn't that you took my deposit...
but couldn't get shipment scheduled, the issue is that after 2 weeks of not getting it scheduled you didn't refund my $169.00 deposit, didn't return my email message, didn't return my text messages, didn't return my phone call or message but kept my money. That's shady, dishonest business practice.
[redacted]
Dear [redacted], we apologize for inconveniences and for the carrier company that was extremely late while delivering your car. According to our correspondance, your manager Sandra tried to allign the best carrier for you and to to give you maximum discount. From our side she did everything she...
could and Sandra called carriers a lot of times to be sure your car would be delivered. Driver who took your order said her that your vehicle would be delivered on time and he told that he called you also. We understand we caused problems for you, but Sandra called [redacted] every day and heard the same. We will never work with this carrier company again and we put a negative review, because we never treat our customers this way.
We are very sorry for your negative experience. According to our correspondence, your manager tried to find the best carrier for you and. As you said, you had placed your order 2 month ago. But unfortunately your route (AR - MT) become among unpopular ones. That's why the only one...
carrier company that agreed to perform it, put that price. Our income was zero from that order, we just wanted to get your car shipped. We are very sorry that this price was not suitable for you. As for you payment, we checked that our company hasn't recieved any payment from you. You can check it in your bank.
Thank you for your feedback. We apologize for your inconveniences. Since this order never been completed MoveWheels has not collected any funds from you.$100 was authorised and "frozen" on your credit card and we already voided the authorization. Best Redars,Elijah.
Dear [redacted], We sincerely apologize for negative experience. We always choose the best shipping companies for our customers and we found the company with the highest rating to accomplish your transportation. You manager [redacted] did his best to assign the driver for you, he spent a huge amount of time...
trying to find the carrier for your order. According to the Contract that you signed, you have to pay 650.00$ to the carrier company and 169.00 $ to our company as a service fee and tolls during the route.We fairly provided all necessary service and we were authorized with the sign contract to charge that amount of 194.00$
Dear [redacted], we totally understand your concern and regret that you were not pleased with your experience. When we quote the price originally we operate by the information we have such as statistics of recent moves on your route. We always try to provide as accurate pricing as possible but there are...
millions of routes and every single shipment is unique situation. We always depend on carriers and their routes and schedules, but our job is to present you every offer that we get from carriers, because we car about your timing. This is why we specifically state in our contract that we have obligation to notify our customer about any changes to the original terms (if there are any) before the pick up for final approval. All brokerages have access to same database of carriers and same pricing. We presented to you the very best offer we had and apologize that it didn't meet your expectations. Due to that we made a discount from our side and charged only 1/3 of regular deposit that we charge. We don't have ability to influence the amount paid to the carrier. As a compensation we would gladly offer you next shipment without any our fees. Sorry again and hope we could do better business in future.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:There recourse does me no good now. The car has already been shipped via another company. So waiving your fees a month after does me no good. They are side stepping what happened. Arnold openly admitted to having to lie about the price to get my business. Never a mention of a price change from him. He gave me an out the door price and then changed it. And when I called him out on it he openly admitted that he told me a lower price to get my business so I wouldn't go to another carrier. That is bad bad business and unethical practice.
Regards,
[redacted]
Dear Mr [redacted]. We understand your frustration on this issue and would like to respond. Once the order is placed you receive a calculated rate based on internal pricing statistics of what carriers accepted before on your route. Once the order is in our internal system all carriers see it...
and respond with dates and conditions of the pick up. Due to seasonal changes and availability of other vehicles on your route locating a carrier to match your price takes more time and our job is to bring every possible option that we have to you as our client to move your vehicle. You have an option to accept it or not before the pick up. We would love to match your price, but operate only by what carriers are willing to move it for and have a lowest fee on our side among other brokerages.
Dear customer, we are sorry to hear about your disappointment with our services. Pricing is extremely important and we always try to bring it to the customers as clear as possible. The price you were given at the beginning was an estimate based on statistics data that we have and previous moves done...
by carriers, unfortunately we are not able to influence the end price since it is based on an offer of a specific carrier who was ready to move your vehicle, only thing we could do is accept the offer or decline it and continue waiting for an available carrier for original price. We represent your shipping needs to carriers and fight hard to achieve the best pricing result, but are obligated to bring you every option that comes up for you to decide to accept it or not. On your next move we'll give you a significant discount from our commissions to help with inconveniences you had. Our deepest apologies and hope we could do business in future.
Hello Ms. [redacted], We regret to learn that you were unsatisfied with the service. Unfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancel. Your manager contacted you and offered the next best possible carrier, who agreed to deliver...
your vehicle. We never push our customers to make rush decisions and accept higher prices. Your personal shipping agent will do his best to find a carrier for an initial price. He will contact you shortly. Movewheels most certainly apologizes for the inconveniences. We care about our customers and try to provide the best service possible.Best regards,[redacted].
Hello Mr. [redacted],We are sorry for the inconvenience. Your order will be cancelled with no fees and no charges will be applied. Your shipping agent will contact you shortly.Best Regards,[redacted]movewheels.com team.
We regret about the experience you had. Also understand that right now our offer is no good, but we'll be glad to ship your next vehicle with $0 fees and hope we'll be able to make it back to you on your next shipment.
We understand your concern and total sorry for this situation happened with your vehicle. We would love to assist anyway possible to resolve this issue. We work with a lot of transport companies and don't have a control over their actions. By our contract we only provide service of assigning a...
carrier to your move. The mileage is important factor and it should have been marked on bills of ladings on pick up and delivery, and you should also have copies of that. Upon delivery if there was a difference in mileage you had to resolve it with the carrier by not releasing the payment. We understand your concern and feel bad about this situation that happened. You would have to file a claim on this case with carriers insurance company and we'll do our best to assist in that. Please send us an email with copies of bills of lading with mileage marked and we'll try to contact carrier and their insurance company for resolving this issue.
We are sorry for the inconvenience you experienced. When you place an order we provide pricing based on route statistics and your type of vehicle. Once order is in the system all carriers see it and they accept it or submit their offers and conditions. We fight hard for your specific price, but our...
job is to present you every opportunity we have to get your vehicle transported. If non of the options worked for you, you can cancel the order and we'll waive the cancelation fee. Sorry again for inconvenience.
Dear Mr. [redacted]l,We checked your contract that you had signed on 12/5/2016. According to your contract you have to pay the amount of $550.00 and also according to the paragraph 7 by signing this document you confirm that you have fully read Terms & Conditions personally at...
https://movewheels.com/termsandconditions/. According to the paragraph 5 BWT GROUP will not charge the Deposit (which constitutes BWT GROUP's service fee) until Client's vehicle is picked up by the Carrier assigned for shipment.Moreover, we charged you the same day the driver was assigned. We have charged $ 50.00
Hello Ms. [redacted] We apologize for the inconvenience. As I see from the records the driver has been assigned to pick up your car 8/26, the only thing we needed for the pick up is the signed contract to book a spot for your car. The proper paperwork has been sent to your email. Unfortunately, we got...
the signature only the next morning, when the driver was already gone. Also, I see several unanswered phone calls and text messages to your phone number, so our managers were trying to contact you but had no luck. There is no indication of an offer of $1400 or anything close. We can not provide you with any refund because we never took a dime from you. If you will have any further questions, please contact me directly @ 9[redacted]. Best regards, [redacted].
Dear [redacted],we received your request to move your vehicle on the 19th of June. Your order was created on the 26th of June after few follow ups. Once we calculate the price, we check how much carriers accepted before and the current route situation, keeping in mind the first available pick up day (which was in the month from that day). At that point price we gave you was totally acceptable by the carriers. We always kept you updated with the status along the way and were honest with you. We did not want to give you the late notice, but most of the drivers start loading their trucks a week before, so as soon as we heard from them, we did let you know. July is high season, route situation can change drastically within the day, and it is not something that we can control. On 20th of July we sent you email that there was the 100% rated driver, who can transport your both vehicles for your time frame and notified that the price he asked to do the job for was higher than originally was quoted, as higher paying cars popped up on that exact same route. We would never assign a carrier to pick your vehicle up without your final confirmation. You accepted that offer and we discussed payment terms. We did advice to pay a partial payment with the credit card and remaining balance with cash or certified funds on delivery to the driver, because otherwise once you are paying the whole amount with the credit card we have a SUR charge of 3.5% by the bank. We always give our clients the options to choose from. We are very sorry for the misunderstanding and the inconvenience it caused. It is huge disappointment for us too. If you decide to ship with us next time, we will be happy to waive company fee for you.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: because at the time [redacted] was telling us prices would only go up even more if we didn't accept this offer, as well the price kept changing each time that he called. It was not the contracted price that we had discussed originally.
Regards,
[redacted]
Hello Mr [redacted], We are sorry for the inconvenience. Your vehicle has been successfully delivered with no issues. We apologise for this misunderstanding, if you need further assistance please contact your shipping agent or give us a call @ direct line you can find on our website. Best Regards,...
[redacted] Movewheels.com team
Complaint: [redacted]
I am rejecting this response because: my contract was with Movewheels not the driver himself. When the driver never picked up the car as planned I had to call Movewheels myself. I was told that they could get me another driver but at a much larger cost to me. I expect Movewheels to get me a driver at the price that was contracted at. If I had cancelled at the last minute they would have taken their commission out of my credit card so the same should apply if they fail to get me a driver at the contracted price. This is the cost of doing business and to keep their name in good standing they should have either found another driver and if more expensive then they should have taken the hit on their end. They also should instruct their employees not to threaten their customers. I was told if I called the Revdex.com they would blacklist me and then no one would transport my car. I had to go to another broker and pay $845.00. That is $170 more than I had a contract with Movewheels. this is not acceptable for a credible business
Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:The issue isn't that you took my deposit...
but couldn't get shipment scheduled, the issue is that after 2 weeks of not getting it scheduled you didn't refund my $169.00 deposit, didn't return my email message, didn't return my text messages, didn't return my phone call or message but kept my money. That's shady, dishonest business practice.
[redacted]
Dear [redacted], we apologize for inconveniences and for the carrier company that was extremely late while delivering your car. According to our correspondance, your manager Sandra tried to allign the best carrier for you and to to give you maximum discount. From our side she did everything she...
could and Sandra called carriers a lot of times to be sure your car would be delivered. Driver who took your order said her that your vehicle would be delivered on time and he told that he called you also. We understand we caused problems for you, but Sandra called [redacted] every day and heard the same. We will never work with this carrier company again and we put a negative review, because we never treat our customers this way.
We are very sorry for your negative experience. According to our correspondence, your manager tried to find the best carrier for you and. As you said, you had placed your order 2 month ago. But unfortunately your route (AR - MT) become among unpopular ones. That's why the only one...
carrier company that agreed to perform it, put that price. Our income was zero from that order, we just wanted to get your car shipped. We are very sorry that this price was not suitable for you. As for you payment, we checked that our company hasn't recieved any payment from you. You can check it in your bank.
Thank you for your feedback. We apologize for your inconveniences. Since this order never been completed MoveWheels has not collected any funds from you.$100 was authorised and "frozen" on your credit card and we already voided the authorization. Best Redars,Elijah.
Dear [redacted], We sincerely apologize for negative experience. We always choose the best shipping companies for our customers and we found the company with the highest rating to accomplish your transportation. You manager [redacted] did his best to assign the driver for you, he spent a huge amount of time...
trying to find the carrier for your order. According to the Contract that you signed, you have to pay 650.00$ to the carrier company and 169.00 $ to our company as a service fee and tolls during the route.We fairly provided all necessary service and we were authorized with the sign contract to charge that amount of 194.00$
Dear [redacted], we totally understand your concern and regret that you were not pleased with your experience. When we quote the price originally we operate by the information we have such as statistics of recent moves on your route. We always try to provide as accurate pricing as possible but there are...
millions of routes and every single shipment is unique situation. We always depend on carriers and their routes and schedules, but our job is to present you every offer that we get from carriers, because we car about your timing. This is why we specifically state in our contract that we have obligation to notify our customer about any changes to the original terms (if there are any) before the pick up for final approval. All brokerages have access to same database of carriers and same pricing. We presented to you the very best offer we had and apologize that it didn't meet your expectations. Due to that we made a discount from our side and charged only 1/3 of regular deposit that we charge. We don't have ability to influence the amount paid to the carrier. As a compensation we would gladly offer you next shipment without any our fees. Sorry again and hope we could do better business in future.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:There recourse does me no good now. The car has already been shipped via another company. So waiving your fees a month after does me no good. They are side stepping what happened. Arnold openly admitted to having to lie about the price to get my business. Never a mention of a price change from him. He gave me an out the door price and then changed it. And when I called him out on it he openly admitted that he told me a lower price to get my business so I wouldn't go to another carrier. That is bad bad business and unethical practice.
Regards,
[redacted]
Dear Mr [redacted]. We understand your frustration on this issue and would like to respond. Once the order is placed you receive a calculated rate based on internal pricing statistics of what carriers accepted before on your route. Once the order is in our internal system all carriers see it...
and respond with dates and conditions of the pick up. Due to seasonal changes and availability of other vehicles on your route locating a carrier to match your price takes more time and our job is to bring every possible option that we have to you as our client to move your vehicle. You have an option to accept it or not before the pick up. We would love to match your price, but operate only by what carriers are willing to move it for and have a lowest fee on our side among other brokerages.
Dear customer, we are sorry to hear about your disappointment with our services. Pricing is extremely important and we always try to bring it to the customers as clear as possible. The price you were given at the beginning was an estimate based on statistics data that we have and previous moves done...
by carriers, unfortunately we are not able to influence the end price since it is based on an offer of a specific carrier who was ready to move your vehicle, only thing we could do is accept the offer or decline it and continue waiting for an available carrier for original price. We represent your shipping needs to carriers and fight hard to achieve the best pricing result, but are obligated to bring you every option that comes up for you to decide to accept it or not. On your next move we'll give you a significant discount from our commissions to help with inconveniences you had. Our deepest apologies and hope we could do business in future.
Hello Ms. [redacted], We regret to learn that you were unsatisfied with the service. Unfrotiunalty things happen that are out of our control and the carrier company that was assigned had to cancel. Your manager contacted you and offered the next best possible carrier, who agreed to deliver...
your vehicle. We never push our customers to make rush decisions and accept higher prices. Your personal shipping agent will do his best to find a carrier for an initial price. He will contact you shortly. Movewheels most certainly apologizes for the inconveniences. We care about our customers and try to provide the best service possible.Best regards,[redacted].
Hello Mr. [redacted],We are sorry for the inconvenience. Your order will be cancelled with no fees and no charges will be applied. Your shipping agent will contact you shortly.Best Regards,[redacted]movewheels.com team.
We regret about the experience you had. Also understand that right now our offer is no good, but we'll be glad to ship your next vehicle with $0 fees and hope we'll be able to make it back to you on your next shipment.
We understand your concern and total sorry for this situation happened with your vehicle. We would love to assist anyway possible to resolve this issue. We work with a lot of transport companies and don't have a control over their actions. By our contract we only provide service of assigning a...
carrier to your move. The mileage is important factor and it should have been marked on bills of ladings on pick up and delivery, and you should also have copies of that. Upon delivery if there was a difference in mileage you had to resolve it with the carrier by not releasing the payment. We understand your concern and feel bad about this situation that happened. You would have to file a claim on this case with carriers insurance company and we'll do our best to assist in that. Please send us an email with copies of bills of lading with mileage marked and we'll try to contact carrier and their insurance company for resolving this issue.
We are sorry for the inconvenience you experienced. When you place an order we provide pricing based on route statistics and your type of vehicle. Once order is in the system all carriers see it and they accept it or submit their offers and conditions. We fight hard for your specific price, but our...
job is to present you every opportunity we have to get your vehicle transported. If non of the options worked for you, you can cancel the order and we'll waive the cancelation fee. Sorry again for inconvenience.
Dear Mr. [redacted]l,We checked your contract that you had signed on 12/5/2016. According to your contract you have to pay the amount of $550.00 and also according to the paragraph 7 by signing this document you confirm that you have fully read Terms & Conditions personally at...
https://movewheels.com/termsandconditions/. According to the paragraph 5 BWT GROUP will not charge the Deposit (which constitutes BWT GROUP's service fee) until Client's vehicle is picked up by the Carrier assigned for shipment.Moreover, we charged you the same day the driver was assigned. We have charged $ 50.00
Hello Ms. [redacted] We apologize for the inconvenience. As I see from the records the driver has been assigned to pick up your car 8/26, the only thing we needed for the pick up is the signed contract to book a spot for your car. The proper paperwork has been sent to your email. Unfortunately, we got...
the signature only the next morning, when the driver was already gone. Also, I see several unanswered phone calls and text messages to your phone number, so our managers were trying to contact you but had no luck. There is no indication of an offer of $1400 or anything close. We can not provide you with any refund because we never took a dime from you. If you will have any further questions, please contact me directly @ 9[redacted]. Best regards, [redacted].