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NorthPoint Asset Management Rating
Address: 170 N Main St Ste 875, Salt Lake City, Utah, United States, 84103
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scammers !!!!! they will take your money and application fee and than tell you that your not approved when I know I have great credit and the income was definetly not a issue. Morgan in your charlotte office showed very poor customer service. The was in contact up until recieving the app fees.
The funny thing is the house is still for rent 45 days later so I know there was something going on.
There were multiple applicants for this property as was communicated in writing to both your family and your realtor. We choose the best applicant for our rentals based on a few factors that were explained to you and your realtor. Although you were approved, you were not the best applicant that we had, so we went with the one that was in the best interest for the owner. Secondly, the house has not been up for rent as the new tenants moved in November 13 so the property has been occupied for a while now. We were in communication with you throughout the entire application process, as well as after our decision making with the explanation as to why. We even went as far as sending you additional properties we have so you wouldn’t have to continue filling out applications and make this an easy process. Best of luck to you in your search for the perfect home.
I have never been treated with such unprofessionalism. Please do whatever you can to avoid this company. We have had to spend money consulting an attorney 3 times just to move into a place we rented 2 weeks ago. They do everything in their power to let you know that your concerns and issues our unimportant to them. We are already preparing to have to take them to court. We unfortunately have 2 yrs left with them and will be battling for our security deposit. DO NOT PURCHASE ANYTHING FROM THEM if you can avoid it.
Nathan L was wonderful to work with! He made the home search and buying process easy. He answered questions quickly and was available to show houses around our schedule. Very attentive and an GREAT professional to work with!
Nathan L was an amazing realtor!!! He made our house buying experience completely stress-free, and he was very knowledgeable on how to properly shop for a home.
We have had a bad experience with Northpoint Asset Management company. We started renting with them in December of 2015. We paid a lot for our security deposit which was $1750 plus an $800 pet deposit. At first Nathan Linnell was attentive to the things that needed to be fixed, but after a year he all but ignored us. We started fixing things ourselves in the house. We gave notice to move in May of 2018 which was the standard 30 day notice. Nathan asked us to follow the move out instructions which we did. We took pictures of everything we did in the home and left the home in perfect condition minus normal wear and tear. We have several witnesses including neighbors who know we left the home in excellent condition. We moved out and keys were returned to the company June 20th, 2018 and we also gave our forwarding address.. At the end of the month I asked Mr. Linnell about the deposit as I noticed the house had already been listed for rent before the end of June.. He said that the accounts were closed out at the end of the month, so it would be the end of July. So we have patiently waited for the deposit to come after July 30th, It is now August 6th and we have not received anything from the company. I sent a message to the company today asking about what is going on because it has been much longer than expected. I also quoted them Utah law that shows that they are out of compliance at this time and would like to hear back ASAP about what is going on. It is now after business hours and I have not heard anything back from the company. I want my deposit back.
The Tenants Security Deposit, minus cleaning bills, has been sent back to them and issue has since been resolved.
The reason for the delay was trying to get estimates for the clean up and damages the tenants left due to their cats. Utah law allows up to 30 days to close out a tenants deposit. If the 30 days lapse, tenant has to fill out and deliver a NOTICE TO PROVIDE DEPOSIT DISPOSITION which gives the Landlord or Owner 5 days calendar days to close out the tenants depsoit. Tenants never delivered the disposition. Nathan reached out to them on August 7 to see if they received the refund and also emailed them a copy of the cleaning receipts and the tenant final billing statement. The last communication the tenant had with Nathan prior to that was on July 9 which was 9 days after the end of the lease. They responded to Nathan's email on August 7 letting him know the check had not arrived. Nathan let accounting know the check had not arrived and ask accounting to cancel the check and send them an ACH payment which they did. Nathan let the tenants know on August 9 that accounting would be sending out the ACH payment and it would take 3 business days to hit their bank account. The funds were sent on August 10.
Tenants have their money and problem is resolved.
My agent has provided outstanding, on time service for more than four years. Always courteous, pleasant, and timely, he will frequently send photos to supplement his report and willingly responds to any urgent issues I have.
I've been with North Point for 3 months and it's been a complete nightmare. I'm out of state and relayed that it was important that I have someone that I can call and communicate with. After my property manager (Michael Ryan) ignored me for two weeks I asked management to reassign me managers. 10 days later and after numerous phone calls/emails I haven't heard a peep. They've collected money on time but have provided terrible service. In what world is it ok to ignore clients for multiple weeks while ignoring them. I would steer clear of this company.
Dealing with Northpoint has been one of the worst experiences of my life. My mother passed away in the summer of 2016 and my sister and I decided to rent her house in Arizona out after we had gotten it into shape and moved all of my mother’s possessions out. We hired Northpoint, and their representative, Shaun R, was assigned to us. Living in California, I had to deal with Northpoint online or over the phone for most of the beginning of our business relationship. I signed a standard contract and in December 2016 I drove to the house and met with Shaun on the property so he could take pictures of the house to post for the listing and to talk over what needed to be done. I explained to him that I had no idea what it was like to own a property that would be rented out and that I would need his help with pretty much everything. He told me that his job was to have me sign the contract and then never hear about any other problems with the house because he would be taking care of everything. That eased my mind and I figured we would be in good hands. That couldn’t have been further from the truth.
After the house was emptied and I returned home, Shaun had returned to the property to inspect everything and take more pictures. He found a few things that we would need to repair before we had anyone move in. I got a local handyman to start repairs and was soon told that there had been police at the house because someone had tried to break in during the night. I called Shaun and asked him to go check everything out, since I was a six hour drive away and wouldn’t be able to do it. He gave me the runaround about when he could be there and I increasingly got more and more upset. I called the police department and found out that someone had indeed been removed from the property and taken to jail. I started to contact Northpoint through every channel I could find and that is when Shaun started to become combative with me. When he finally made it to the property, he text messaged me telling me how there was dog excrement all over the yard and “crack pipes”. His tone became frequently aggressive and condescending. On top of the attitude, I was charged for repairs through the owner portal after Shaun had told me that they would be covered on his end. I believe he backtracked on this because I had reached out to other channels through his company and potentially made him look bad. The relationship had turned from a company working with and for me to me feeling like I was bothering their agent for contacting him.
The property was listed for almost a month and we had been getting no calls or requests for showings. I contacted Shaun repeatedly about what might be the problem and he suggested we lower the price of the rental. I agreed, yet we still got no inquiries. I decided to copy one of the listings and put it on craigslist and within hours, I had gotten dozens of responses. I forwarded all of the responses to Shaun and it was still weeks before he called me telling me that we had two offers. One family had good credit but had a mark on their record and another family didn’t have good credit but had a cosigner or lease guarantor. Going by Shaun‘s recommendation, we ended up signing a lease with the family that had a lease guarantor. They were scheduled to move in the first week of February 2017.
Upon moving in to my property, I got emails and phone calls from Shaun saying that the family wasn’t happy because a storage shed on the property was locked up and off-limits. That shed had always been off-limits, as Shaun knew, and everyone who looked at the property should have been told about it. I found out later that Shaun hadn’t shown this family the property and another agent who wasn’t informed about everything had shown the property and failed to disclose that the shed was not included with the rental. I was asked to accept less rent every month because of this issue, which I refused. Shaun told me that my property was priced too high and dropping the rent for the unhappy tenants was the only way to fix things. I still refused, showing Shaun that the rent estimates online were actually higher than what I had lowered the rent to. I also explained to him that the rent would need to be at a certain level so I would be able to afford to pay the mortgage and HOA fees. After this fiasco, Shaun became harder to get a hold of. He would not respond to emails or texts unless I barraged him with them. At one point, he called my wife’s phone instead of mine to talk about the shed issue. My wife ended up finding out that the problem was because the tenants had wanted to move the washing machine out of the house and use their own. This could have been dealt with immediately if he would’ve just told me about it directly.
From there, we started having issues with the tenants not paying the rent. Every month after their initial move-in, the rent was either late or didn’t get paid at all. At one point, we had to file an eviction notice with the court. The tenants would end up paying and having to pay late fees on top of that, but it became increasingly frustrating to deal with, considering I was counting on their rent money to pay the mortgage and HOA fees. The Northpoint website states, “We provide full interior and exterior inspections and visit the property as needed throughout the lease agreement to ensure problems are handled as quickly as possible”. It also states, “Northpoint enforces a strict communication practice company-wide to respond to contact immediately. Our team will keep you updated without delays. We answer our phones!”. Neither of these were true, in my case. The property was never inspected after the tenants moved in or they would have seen that the tenants had two cats in the house, even though it was a no pet lease. They also would have seen that they were destroying the entire yard and inside carpet and hoarding loads of trash inside and outside of the house. There was no communication about resolutions other than me being told that as long as they ended up paying, there was nothing we could do. At one point, we were required by the HOA to remove a tree in the yard because it was dying. Shaun arranged to have it cut down and I had to contact him repeatedly to find out if it was done, so the HOA wouldn’t fine me. When he finally told me it was gone, I asked him to make sure he contacted HOA to let them know. He told me that they would drive by and see that the tree was gone, so it wouldn’t be a problem. I called HOA myself.
By mid October 2017, the rent had not been paid. I pushed for an eviction, after going through months of this torture. The eviction went to the court and was granted. The papers were handed off to the tenants. In late October, Shaun called me telling me that the tenants said they would have October and November’s rent, including late fees and court fees, by November 5th. He recommended we wait and take the money or we could still file for a Writ of Restitution and have the tenants removed from the property. I agreed to this. Of course the tenants did not have the money when they said they would and the writ was filed and granted in court. In mid November, the sheriff went to the property and told the tenants to leave. What the sheriff didn’t know was that the tenants had paid up after the writ was filed and thought they were ok. Shaun had not communicated any of this to them and the situation had come to a head. I ended up stupidly allowing them to stay until the end of November, so they could pack up, remove their belongings and clean the house and property. Shaun assured me that he had told them what needed to happen and told them that the property would need to be pristine or we would be “going after” them later. Come December 1st, when the sheriff arrived again to remove them from the property, not one box had been packed. Not one mess had been cleaned. They were cooking food and doing laundry as if nothing was different.
The now ex-tenants were removed from the property and the locks were changed. They had argued with the sheriff and with Shaun about not knowing that they were being kicked out. Shaun told them they would need to come back and get their belongings off of the premises and then told me he would be charging me $35 an hour to be there while they removed their possessions. I ended up hiring the local handyman again to be there for $10 an hour. The handyman told me that as the ex-tenants were removing their possessions, they told him they received an email from Northpoint asking if they would like to renew their lease. What kind of company would not already be on top of this?
The place was an incredible mess. Nothing had ever been cleaned up since they had moved in. The carpet was completely destroyed and the washing machine that belonged to me had been dragged outside and destroyed. The handyman told me that there were four children and three adults in the house. And two indoor cats. The entire house reeked of cat and urine.
After the required twenty one days had passed, the tenants had still left multiple large items in the house and had not cleaned a single thing. I began pushing to find out what we needed to do to get the house fixed back up. We had a security deposit of $950, which would not cover much. Shaun told me we could do very little and would need to sue the ex-tenants for the rest. I explained that that would be a waste of my money because they would most likely never pay up and it would be extremely hard suing in Arizona while I was in California. When I asked about the lease guarantor, he avoided the question. I had to email and text him the same questions over and over again before I would get a response. If I asked three questions, I was lucky to get and answer to one of them within a week. I kept pushing and he finally told me that they had qualified on their own, so they didn’t need a co-signer/lease guarantor. That means that he had lied to me about it when the tenants applied for the house. I was completely stuck.
By that point, I was relying on the local handyman to act as my liaison, since I could not rely on my property manager to come through for me. He had started making any repairs he could, including already changing the locks. I was stuck looking everywhere for help that wouldn’t eat up the entire security deposit. I found a junk hauling company on my own and asked Shaun to set up a time for them to check the property and give us an estimate. The handyman met with them and set everything up. I found a house cleaner on my own. I found a carpet cleaner on my own. I paid for almost everything out of pocket. Shaun agreed to send me the rest of the deposit money to make up for what I had spent. It took almost two months to receive.
The deposit is completely gone and there are still thousands of dollars worth of damage to the house that I cannot cover. The carpet needs to be replaced, the kitchen countertops need to be replaced, the mini blinds need to be replaced, holes in the walls need to be filled, rooms need to be repainted. There is a hole in the wall on the outside of the house as well. I have been locked out of the owner portal and have not received any communication from Shaun or Northpoint. I was told via email that they would be terminating our relationship and they won’t even get back to me to let me know if there is anything else that needs to be taken care of or if we are finished. This company has not done their job and they have not lived up to their promises. I have a paper trail of all of the problems I have had to deal with, including emails and texts. This company has taken advantage of the fact that we were inexperienced and were not owners of multiple properties. I have been treated unfairly and they need to be held accountable.
Below is the response from our Manager, Shaun R:
My first meeting at this property was with Mr. sister. She informed me that their mother passed away and that they were left with her home and all her possessions. During our conversation, she informed me that they would remove all the items from the property and that she would be moving to another state within a few weeks. It was established that her brother (***) would be the main point of contact for all property issues and authorizations. Shortly before the property was lease there was a break-in and the police were called. Mr. called me and informed me that the property was broken-into and that no items were missing and the property was secure. I informed the owner that I would drop by the property within a few days to walk around. I also stated that because the police secured the property the only thing we could do would be to check the window locks and gate lock. I informed Mr. that he would need to authorize the purchase of a new gate lock and window locks. The cost of this service was not discussed as I was not sure how many locks were needed. Additionally, the cost of this service is not free and the purchase of any items for the home would be the owners' responsibility. When I arrived at the property, I was approached by a neighbor and informed that the next door tenants were breaking into the property and that he contacted the HOA. While I was on location, I received a call from the president of the HOA. She informed me that they were aware of the break-in and that several neighbors called her about the next door neighbors. In this conversation, the president of the HOA stated that they were unable to contact the property owner next door and that they were trying to have the "problem" tenants removed. After securing the property I left and updated Mr..Each conversation with Mr. was stressed, and it was clear that he was still dealing with the loss of his mother and the condition of the home. His expectation was that we rent the home as quickly as possible because he could not pay the mortgage and that he did not want to think about the property. About a week later, I started receiving calls from people asking me if the rental was available. I was concerned because these leads were coming from Craigslist and not MLS. I do not market on Craigslist and MLS does not syndicate to Craigslist - I started to assume that there was a secondary ad posted or a scam ad being marketed for the property. A few days later Mr. called me and asked for am update on the property. I informed him that we scheduled a few showings and that we were receiving calls from another ad outside of our marketing. He informed me that he started marketing on craigslist because he wanted to help the process move forward. At this time, our marketing was active for 35 days with one price reduction - more exposure was not the answer as the price was above the market rate for this area. I instructed Mr. to remove the ad immediately as it was in direct breach of our contract and it was in violation of our brokerage marketing policies. He resisted the request and I informed him that because it was a "blind ad" it would need to be removed or we would need to cancel the contract. After several minutes, he agreed to remove the add so we could move forward. On Feb 6th 2017, we signed the lease with tenants Mr. approved and scheduled the move in for the following weekend. About a week later, I received a call from the tenants instructing me that they needed access to the storage unit so they could remove items from their paid storage unit across town. I called Mr. and he instructed me that he did not have space to store them and that they would need to stay at the property. I informed him that I was never made aware he would keep those at the property and that the rental rate we secured was on the high end of the market, and that the tenants paid extra to have access to the storage unit on the property. Mr. became angry and insisted that he did not know where to put his mother items and that he would be able to pick up the items after the tenants moved. I called the tenants and informed them that the owner was not going to move the items and they were furious. It was at this moment that I realized the relationship was on edge, both with the owner and the tenants. I reassured them that I would keep talking to the owner and that I was sorry the information was not provided to me during the marketing period. I was never able to resolve this issue - the tenants stopped asking for the storage unit and we all moved on. The tenants were delinquent June 2017 and the eviction process was started. At this time, I explained the eviction process and that because he opted to have eviction insurance he would not be responsible for the cost of an uncontested eviction. On the 21st of June, the tenants paid the balance and the eviction process was stopped. Each month after that the account was delinquent and the communication with the tenants eroded to the point that they would not call us back. In October 2017, we successfully received a court judgment to evict the tenants. I called Mr. and informed him of the situation and that the tenants informed our attorney that they were going to pay the entire balance so they could stay in the home. The next day (Friday, October 27th) the tenants dropped a payment at our office for the entire amount due, $2,132.95. I called Mr. on Saturday and informed him that he received the payment. I also informed him that this does not change the order from the court and that we could still evict the tenants within 5-days. Mr. instructed me to move forward with the eviction as of December if they did not pay for Decembers rent on the first of December. At this time the tenant's balance was $0. I called the tenants and relayed the plan, they acknowledged and said that they would be out by December 3rd. The tenants were happy that they did not need to move prior to Thanksgiving.On December 5nd, the tenants were past due on their rent so we requested the writ from the court. About a week later I received a call from the constable and the eviction was scheduled for the next day. During the move out inspection, it was clear that the tenants trashed the home and did not start moving items as agreed. After we secured the home I called Mr. and informed him on the condition of the home and that we needed to hold the items for 21 days. During this conversation, Mr. informed me that one of his neighbors was a handyman and that he may be able to help. Mr. asked me if we would be able to have someone wait at the property to make sure the tenants moved items out of the home and I informed him that we do not provide that type of service. I suggested that our handyman could help but that the rate was $45 per hr. He laughed and said that he would just pay his neighbor to wait and assist with the move-out of items, repairs, and cleaning. After all the tenants' items were moved, I inspected the property and took pictures of the condition. At this point, Mr. informed me that we were too expensive and that his neighbor would help with all repairs and cleaning. A few days later I dropped by the property to check on the condition and the lockbox was open and the keys were missing. I called the handyman and he informed me that Mr. asked for him to hold the keys and not let anyone in the property. He then instructed me that he would not give me the keys. I called Mr. and informed him that we needed to keep the keys in the lockbox so we could have access if anything happened. Mr. agreed and instructed his handyman to place the keys in the lockbox. At this point, Mr. was very argumentative and insisted that we pay for the tenants' damage. I reiterated that even though the tenants were evicted, I was able to mitigate the past due balance down to $0 to help offset any damage and repairs. I understand that Mr. was forced into an uncomfortable situation that required more from him that I think he was prepared to provide. We do not guarantee tenants and their rent because peoples lives change and financial situations can be turned upside down. Many of the items and issues Mr. faced with his property were not typical situations and were not services we provide for free. From the onset, I tried my hardest to rent the property in its condition but my efforts continued to fall short of Mr. expectations.
To Whom It May Concern:
We do not agree with their assessment of our failure to provide the services outlined in the property management agreement. We have reviewed their complaint and thoroughly evaluated Shaun’s performance and have found that he fulfilled his obligations per State and Federal laws, and in accordance with Northpoint’s policy, procedure, and the property management agreement with this property owner. If there is new evidence not yet provided that may conflict with the above, we are open to discussion and a change of our conclusion.
Further, it is our opinion, based on their specific accusations, attempted character assassination, and continued harassment of our managers and employees, that they are shifting blame upon us for the failure of their tenant to abide by their lease agreement. We cannot be held responsible for the failure of a tenant’s actions, nor should or could we operate outside of the laws set forth by the Division of Real Estate. It appears they are not experienced landlords and do not understand the inherent risks associated with entering into the “landlord business.” Simply, there are limitations to what we are allowed to do within law and we cannot force a tenant to abide by their lease contract.
Should they continue to erroneously slander our company, our agents, and continue to exhaust our time and efforts to explain such, we will engage our legal option to pursue them for damages caused by their efforts to shift blame upon a third party that completed its obligations to the best of its ability, in good-faith carried out its responsibilities, and within its legal rights.
Respectfully,
John P, CEO
Northpoint Asset Management
Revdex.com:
This has not been resolved, but since the big company is now threatening me with legal action, I guess I have to back down. This wasn't going anywhere anyway. Not to mention that there is a binding clause in our agreement that says we cannot take legal action and must go through a mediator for any disputes. If the lease guarantor was added to the lease, like he was supposed to have been, I would've been able to try and recoup some of my losses. The tenants were not properly vetted. There is NOTHING I included in my complaint that was not the truth.
Sincerely
Nothpoint has been excellent in their handling of my business/property. After two years I have not had one unresolved problem. They keep me informed even when it would no be totally necessary. The extra mile is standard business practice for them. Nathan Linnell is an outstanding representative of Northpoint and I would ask for him anytime I need additional business assistance.
I have known Nate L for 10+ years. Nate has helped me with various real estate projects. He is very knowledgeable and provides honest and accurate information. I would refer my family and friends to Nate.
I have used Northpoint to manage a rental unit for me for 1 1/2 years so far. I'm very pleased with their service and I would not hesitate to recommend them. The property manager in the Tampa/St. Pete area of Florida is extremely competent and works hard to keep the best interest of both client and tenant. Angela is very professional.
I have had these guys manage a condo and my home for about three years in Draper and in Salt Lake City. They are very quick to communicate any issues, I haven't had any problems with them. I think they do a good job. No complaints. Thanks to Christopher S and one of their accounting staff people Chareen.
Horrible to work with. Angela L quickly showed us a rental. We should have walked away when she pulled up in her lifted truck with a baseball cap on. We walked in and instantly asked if we could paint since the whole house was painted in fluorescent green and orange colors. Every closet, every room, including the kitchen. While signing the lease on the house the following day I again commented on how horrible the fluorescent orange kitchen was. She lifted her head from doing the paper work and said "They are black" then wrinkled her nose and went back to filling in paper work. Which I may say she rushed through. Stated the owners were great, he drove all the way from Atlanta over a funny smell in the front door entrance.
Immediately we started having issues. Everything in the house was falling apart. Toilet seats were broken, sprinklers, the pool heater did not work, the master bath tub did not drain, refrigerator leaked, the ac was not working. It took two months just to get the pool heater fixed. The master bath always plugged up despite their plumber coming once. I had to fix all the sprinklers that the lawn service they hired would run over. We used this house 2 weeks every month for business. I spent more time fixing and painting then enjoying the 1750.00 a month house. The first month Angela was sort of responsive to my repairs complaints, after that she never responded, never got any of the work done, never responded to my personal emails or phone calls.
It got to the point we just wanted to buy the house and be done with it. I found the owners name through google and then found them on facebook based on Angela's description "They are black and from Atlanta". Then decided against it when the neighbors became friendly.
A "pimp" (this is fact as he offered his girls services more than once) lived next door with his 3 girls and the other neighbor was on eviction with no utilities was breaking into our house when we were not in Florida. I asked Angela if we could break the lease due to the crime and issues and got no response.