Northwest Chrysler Jeep Dodge

Complaint: ***
I am rejecting this response because: they never reached out to meThey responded to one of my reviews and offered to lower the bill from to 700!!! That's rediculousThe finance manager who sold me the car called me in a very rude way and said "we have been doing business for days, we know what we do, buddy?!" What kind of a bus's ones response is that. after I submitted my complaint no one called or emailed meThey are a bunch of unprofessionals
Sincerely,
*** ***

NW Jeep has done repairs that were active factory recallsThe Jeep Grand Cherokee was dropped off on Monday 9--and told us it would be done in dayI got a message on Thursday that said it was ready to be picked up but that I owe $They also gave me a quote for other things they foundTold me that the steering was bad and leaking fluidI had the jeep at another shop just before it went to Nw Jeep and they did not find anything wrong with the steeringIt leads me to believe that they made a clam or damaged the steering while doing the recall workI gave no permission to perform any other work or was not notified of any costs that would be involved by doing the recall workI have called, sent messages and emailsThe General manager, Robert M*** left a message to call him back and he would investigateHe said that he would be the point of contactI have called him several times but he has checked me off his list as he keeps my jeepThey still have the jeep

I should have come to Yelp before heading out to this dealershipMy dealer told me the usual shpiel about being "different than the other guys in this line of work" since used car salesmen get a bad rapI get it, every dealer needs to make a profit from a used car and every dealer has skills in the "game" that you have to play to get a negotiable dealSome are more aggressive than others and you have to walk in with a strong backbone, especially walking in alone and a woman (yes, that matters)I get thatI was ready to play the game, it can even be fun if you know what you're doing...I knew the dealer would call me back an hour after I left the lot and he didI knew the dealer would take another few hours to "talk with his manager" after I gave him my offerI did NOT expect several hours of silenceI did not expect him to go down by a measly $100, but I did expect him to throw in financing as another way to get money out of meNo deal...so he told me the usual response that he will "check with a secondary manager." The usual back and forthI will say this now: If you read these reviews and still choose to bring your money to this undeserving dealership, you absolutely MUST GET EVERYTHING IN WRITINGDo not negotiate a deal verbally over the phone, unless perhaps you have the foresight to record itThat's how this place playsOr maybe that's just John RaptorThere are skills in the game and then there is gaslighting (look it up)I held firm on my offer, and John came back with more offers that I had to turn down because I have a budgetI then received a verbal agreement to my firm offer and a "You have a deal, my friendI will call you back."
Despite the radio silence after this conversation, I had to call and confirm that I would be showing up the next day to confirm the saleThere was an agreement to meet the next morning (days after initial contact) to sign off on the paperworkI arrivedonly to be handed the first outrageous offer John came up with on the first day (not even the second, or third, or the one we finally agreed to)He then proceeded to gaslight me by telling me that I had agreed to the initial offerNo sir...I spend my dayjob dealing with incarcerated individuals who use gaslighting and coercive tactics to get their way, I anticipate it and expect itWhat I DON'T expect or accept is being gaslighted by an non-incarcerated professional who represents the name of this dealershipI expect the strategies of "the game" but when you tell me that I do not recall something that I know in fact happened, you are now outright insulting meI even pointed out the two prices we had discussed which he had written on the paper right in front of me, and he proceeded to tell me that we never discussed those pricesAfter some poorly feigned confusion from John, I proceeded to get up and leave because I do not have time to be blatantly insultedNot an hour later, the listed online price was increased, ready to hook another suckerBuyer bewareOther reviewers on yelp seem to have received a similar experience of having agreed to one price then being surprised with an increased price later onThis appears to be commonplace and not an exceptionNote: Although the owner appears to respond to your poor yelp review via yelp, he apparently does not follfurther than thatI was called by Jim D*** to follon what happened and was told I would receive a call backI have not

I purchased a Chrysler 200s in 2014, brand new at this dealershipWithin the six months of having it I ran into issues with all the lights in shifter coming on and it seizing upI live in ***The dealership asked me to bring it back to them to look intoThey gave me a car to use while they had mine in the shopI had to leave my car for a weekThis happened again and I had to take it back to Portland, a hr drive for meI had to pay gas for my car back and forth, and the rental refilled when I returned itThis happened 4x my car was there anywhere from 1-weeks each timeThey had problems finding out the issueMy car was returned 2x real dirty, and low on gas from when I dropped it offI contacted the dealership regarding these issues, no one ever called me back, I left several messages with the manager in the maitenance department after this happened each timeNo calls ever were returnedI talked to the person working with me Aaron N*** in the shop about the ma

Complaint: ***I am rejecting this response because: I have pictures of my engine which were faxed showing that all parts of my engine have been taken care of There is not now, nor was there ever 'sludge' in the engine (again, I have pictures showing how pristine it looks) As well, I have a reputable mechanic that is willing to testify in court that in his professional opinion the engine was dry ran and that's what caused the damage Insofar as my 60K checkup went, I was never told of any 'ticking' prior to services because it happened after the service was performed It even states this in the invoice I don't have copies of all my oil changes Sorry, but that's beside the point My car worked perfectly fine, I brought it to this business, and when they gave it back, it was broke That's it.Sincerely,*** ***

Dropped off Jeep for an oil change and batteryTen days later I still don't have the vehicle backTerrible customer serviceThe jeep was purchased new at the dealership twelve years ago and serviced there ever sinceNever bringing any business here againWhen you drop off your vehicle you are assigned to an employee in the service area who checks you inI've been trying to reach him after he checked me in TEN days agoI called on a Tuesday, several days after I dropped off the vehicle to find out when I could pick up Jeep and was sent to voicemailWednesday I was told he was on the other line with a customer and the receptionist would personally walk over a handwritten message and ask him to call me backNot one call backThursday, the same receptionist said he's been on vacation all week, and another employee would be taking overLeft messages for him without a responseFriday I called and told them I was on my way in to pick it up, I couldn't get anybody on the phone all week and needed the vehicle backI managed to get my new person on the phone and was told the Jeep still wasn't readyIt's now ten days after I have dropped off the jeepI was told it is ready to pick up, but for some reason they replaced all the tires (which were bought new a year prior at the same dealership.) The dealership is now looking for the old tires to put back on the car

We are currently working with the customer and our Factory Rep to resolve the customer's concerns with the vehicle
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Took our van for brake issues and loss of coolant issues on different occasionsThe initial visit came back as needing new brake pads and a supposed visible leakwe declined services and had other services doneAfter replacing brake pads the issue was still there and we could find the leaksWe took it backThere was actually an issue with the brake calipers and they fixed that without charging since they admit they missed itHoses were also replacedAs soon as we drove off the same issues were still thereWe called them to let them knowThey asked us to returnWe were told there was nothing wrong and the smell and burning was residual and they washed off the engine and hosesweeks later we were still smelling coolant, losing it, and seeing it burningWe send photos to service manager who asked us to take it backThis time it turns out the engine had been damaged due to being over heated and now we need it repaired they estimated a job at over dollarsService mana

Complaint: ***I am rejecting this response because total we have spent right at $on repairs for this truck, again roughly miles after buyingYes, it is a used vehicle, however NW Jeep failed to disclose any potentially dangerous issues that the truck had and they were given the opportunity several times while going through the purchase process and when asked if there were any known issues we were told everything was in good working order by two different salesmenClearly, that wasn't the caseI have proof of the money we have spent to fix the breaks, rotors, calipers, tie rod ends, u joints, and the carrier bearing and u joints on the drive lineAlso you cannot get an accurate quote from Les Schwab when they offer two different U joints for that year of truckThe cheapest it could of been was $778, but when they actually get into the front end and see what U joint it is, the price changesHence why our bill all said and done was $911, so no we will not take $We will not settle for anything less than $and that is including the time and labor that we had to put into it ourselves on top of calling multiple times a day for weeks to NW Jeep and not getting a single call back and when we were able to get through to a manager, we were treated poorly.
Sincerely,*** ***

I scheduled an appointment to have my Ram servicedWhen I showed up for my appointment they said they were giving me a rental and would call me to let me know what the issues wereI asked then what was the point of the appointmentMike told me that they would get my truck in the shop by noon and then would call me with an updateNobody ever called me and I heard no information as to any issues with my vehicleThe next morning I called the dealership times before the person that answered the phone was going to transfer me AGAIN and I said nohe needed to go get a physical person and bring them to the phoneI received the service manager in which I told him that I never received a phone call about my vehicle, I used their texting system to try to find out if there was any issues and if they had parts for my recall.I asked the service to call me, I got nothing in return and he said there was no information to tell meAt 10:58am I received a text saying yes finally they found is

I relied on the expert in the field, my local Jeep dealership, to maintain my Jeep Grand CherokeeI was diligent in maintaining recommended service appointments, and no issue was ever brought to my attention that needed further action, on my partOn January 17, 2016, about 1,miles after my last service appointment, my engine seized, from lack of oilActual experts in the industry have advised me that my particular engine starts to burn oil at about 65k miles, and at about 100k miles, needs the oil level checked between service datesNone of this, nor the fact that my oil was low every time I brought it in for service, was ever communicated to meFurther, my oil gauge started behaving very strangely, about two years agoI brought this to the attention of NW JeepThey couldn't determine the root of the problem, and said that it wasn't doing it anymore, after being servicedI experienced this same problem each time I got close to my service dateNW Jeep is now saying tha

On 06/21/I had a scheduled maintenance appointment in the Service Dept for an oil changeNW Jeep service staff informed me that I had "dirty" oil in my rear differential of my RamI told them it was "odd" for the oil to be dirty when my husband had changed the oil less than 7,miles priorThey assured me it was "dirty" and quoted me $to change itI declined, took the truck home, and my husband observed where they had checked the diff oil as there was spilled oil on the housingHe checked the oil and it was translucent, with no metal or debris in itThey blatantly liedI am concerned about unethical mechanical recommendations and practices

I bought a Jeep Grand Cherokee Limited from this company less than months agoI was shown a car fax that listed a few non-itemized dealership services I paid $down on a $15,vehicleI didn't get home (>miles) before I had trouble stopping, squeaking brakes and a rear blinker failure
The next day, I discovered missing bolts on the engine, a damaged tire (with a torn chuck with its flap recovering it), front end damage under the wheel well and to the bumperI brought these concerns to them via the telephoneI was in two daysIt took three different visits to fix my brakesEach time, I had to wait hours for my vehicle because they said they don't service used cars on siteThe third time I brought it in, they showed me broken brakes, literally in two pieces
Right after that, my vehicle overheated with me sitting in itThey fixed the radiatorRight after, I went on a road trip, where I had new shifting problems & small electrical issues (seat memor

It is our Company Policy to obtain minimal information on all of our customers.  We received a sign credit application from the customer withthe intent on not running his credit.  There were several errors in communication while working this transaction.  Our Owner called the customer...

onAugust 17th, 2015 and have sent a letter to [redacted] to request that hisinquiry be expunged.

Doug S[redacted] has spoken to the customer and had the  loan reversed and her name and SS# cleared from being responsible to pay this loan. The loan is through [redacted].

The vehicle  went through a thorough inspection and our dealership’s policy is to inspect every pre-owned vehicle prior to having the vehicle available for sale. There are no exceptions to this rule. Based on the vehicle’s miles and year, we recommended a warranty as we don’t know what may come...

up in the future. The customer declined to purchase a warranty, even though our finance manager was able to work with the financial institution to allow one within the structure of the car deal. The customer purchased the vehicle as-is. When the customer brought these concerns up, his sales associate asked him to come in so that we could perform a no-charge inspection and provide him with a loaner vehicle rather than taking his vehicle to multiple stores and being charged for an inspection. Our certified techs were never able to duplicate the radio/CD problem. The other items the customer was concerned about didn’t come up during the original inspection and these concerns can develop over time. We can provide you with the original inspection to show what our techs found. One of the reasons why we offered and recommended a warranty on the vehicle is based on the mileage and year of the vehicle. In a customer good will gesture, we offered to take several hundred dollars off the estimated shop bill to help assist the customer, because it was a month after they purchased the vehicle. Our dealership has been working with the customer since the end of October to help find a vehicle that fits their needs. With his credit history, the transaction took time and care and we were able to get him back on track in re-establishing his credit with a car loan. The customer previously complained about the shortness of his test drive, we do not put a limit to the length of a test drive prior to purchasing a vehicle because we want all of our customers to feel comfortable prior to buying. Our dealership has been in business for over 30 years and we wouldn’t be in business if we took advantage of our customers. We are attempted to assist the customer in lowering the shop bill. The customer declined our offer.

Thereare two recalls on Mr. [redacted] 2015 Jeep Cherokee.   The R27 recall orthe power liftgate control module currently does not have parts available tofix the recall.  Fiat Chrysler will contact Mr. [redacted] by mail when theparts become available.  The second recall is a flash that...

our dealershipis able to complete.  Mr. [redacted] states that for three months his Cherokeehas experienced issues with his transmission.  However, we have never seenhis Cherokee in our service department to address these issues.  We arewilling to schedule a time to diagnose his Cherokee and if the issues persistswe can speak with Chrysler about opening a case for some assistance.  But,again we haven’t seen his Cherokee in our Service Department and would need toin order to start the process.   Mr. [redacted] desired settlement is full MSRP ofthe Cherokee which was $33,670.  However, he purchased the Cherokee forseveral thousand dollars less than MSRP.  Northwest Jeep Chrysler Dodge is willingto diagnose his Cherokee and contact Chrysler if there are problems with histransmission however we are not willing to refund Mr. [redacted] for a vehicle he hasdriven for 4 months plus an additional $5,000 for hisinconvenience.

The customer purchased a pre-owned truck with over 125,000 miles on it on March 2nd, 2016.  They bought the vehicle "AS-IS" with no future work promised or implied.  The customer initially brought their concern to our attention over 3,000 miles later after their purchase. As a business we...

cannot recondition every vehicle to a like new condition, especially a vehicle that has over 125,000 miles on it.  In addition to, for the past three months we don't know how they have treated or driven the vehicle. 
That being said, in good faith we would like to help.  We have researched through Les Schwab for a quote on the work the customers have performed since owning their vehicle.  Les Schwab quoted us $600.  We are willing to send a check to the customers for $750 to help off set their time and money spent on this concern. After speaking with [redacted]s co - signer, [redacted] he acknowledges that they bought the vehicle "AS-IS" and reimbursing the customer for items that may happen in the future doesn't make sense.

The customer purchased a vehicle with over 92,000 miles on it.  We recommended that they purchase a warranty as it is hard to determine with that amount of miles what, if anything will need fixing or replacing in the future.  Our Service department continues to work with the customer and...

any concerns that come up with his vehicle we are working towards addressing and fixing. We have an off site repair facility to where we work on pre-owned vehicles.  The customer does not have a service technician background and has diagnosed his vehicle prior to bringing the vehicle into our service department.  He has declined having us perform a diagnosis and has asked us to only install parts based on what he found to be wrong with the vehicle.  We have asked him to allow us to diagnose his vehicle in order to properly fix his vehicle.  His vehicle is currently at our dealership and we are working towards fixing his vehicle.  We never lied or concealed information regarding his vehicle and when he dropped off his vehicle we discussed the option of trading him out of his vehicle into something newer if he continues to be unhappy with the performance and reliability of his vehicle.

The [redacted]’s brought their vehicle in on 02/11/2016 with 122,422 miles. The last time we saw their vehicle prior to that was 5/5/12 when it had 51,738 miles on it.   They had multiple oil leaks, a tuneup was required, and it smelled coolant. We noticed that there was non-factory...

hoses installed that someone one else did.   They agreed to do majority of the work except for the coolant leak. The next time we saw their vehicle was on 03/23/2016 with 123,662 miles. The customer  was requesting us to replace the hoses.  On 03/28/2016 with 123991 miles on it, the vehicle brakes are making noise and still smelling coolant. Our techs could not find a leak, but found residue on cross member bar. On 04/19/2016 with 125,000 miles on the vehicle, coolant reservoir had to be filled twice. Tested for gases in coolant, found gases in coolant, which is either from a head gasket or possible cylinder head. We found freeze plugs, timing cover leaking. Heater hoses are not on a routine maintenance schedule, we replace a set per week because they leak. The Customer drove the vehicle after we recommended fixing the leaks. NW Jeep feels the overheating of their vehicle is due to the driving performed after our recommendations and the aftermarket hoses also contributed to the vehicle overheating.