Northwest Chrysler Jeep Dodge

Complaint: [redacted]I am rejecting this response because:I have emails stating they said if I got them the receipts they would pay for the gas. I was told by that dealership to bring my car there. Thats why I was so frustrated. Why would I drive 2hrs if I did not think I had to. I have witnesses, and they left my car a mess 2x.. They are being dishonest. Sincerely,[redacted]

Customer [redacted] started bringing her Jeep into our service department on August 17th, 2013 with over 130,000 miles on it.  She continued to bring her vehicle in for oil changes and regular maintenance items.  On four different times in our shop we noted that there were oil leaks underneath...

her Jeep.  We noted on 9/6/14 and 1/24/15 that the leaks were in a status of “yellow” meaning that it will require attention in the future. On 7/2/15 and 10/10/15 the leaks were in a status of “red” meaning we recommend that action be taking immediately to prevent any future concerns.  Our Service department noted that there are oil leaks four different times and recommended that we diagnose the leaks. We need to pay our technicians time to diagnose the leaks. It is up to the customer to decide whether or not they want to proceed  in fixing the items we recommend to them.  Northwest Jeep Chrysler Dodge is not responsible for engine replacement.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We spoke to the customer explained the inspection process.  We wanted to retain him as a customer and we offered to split the costs of tires with the customer.

Complaint: [redacted]I am rejecting this response because: I have not seen anything in writing to [redacted] yet. This doesn't mean that it has been expunged. What errors of communication? Trying to get answers from the people responsible has been extremely hard. If it is company policy to do credit reports on all their customers then they need to disclose that up front. If not then there should not be a credit application given to the customer unless they are requesting credit. The sales manager should tell all customers what they are asking them to sign, also a COPY OF ALL DOCUMENTS that they are asked to sign should be given to customers. My information was miss handled and then the response was toblow it off as "what's the problem, this is company policy to satisfy Federal Requirements. The responses that I have received so far are not acceptable until the expunging is complete and a proper explanation of how and why it happened is received.    Sincerely,[redacted]

Revdex.com,
The customer purchased a vehicle from our dealership. There is a Chrysler dealership in [redacted] where she lives.  She had the option to drive her vehicle there for any warranty work.  She decided to take her vehicle to our dealership to look at her concerns and passed several...

dealerships along the way. When the problems of her vehicle persisted, we worked with the manufacturer to get her into a new vehicle, which she purchased at the dealership where she lives.  Northwest Jeep Chrysler Dodge did not promise her any refunds for gas or money for a detail during the period in which we were assisting getting her vehicle bought back.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

The email correspondence we had was to reach out to the manufacturer and see if they would reimburse her for gas.   FCA declined reimbursement. 
Our dealership will always invite our customers to come back and service their vehicles at our store
and she has stated that she doesn't feel comfortable bringing her vehicle to her local Chrysler store for service.  We didn't state that she has to bring her vehicle back to the store she purchased it from in order to receive service or assistance in exchanging the vehicle.