Nose for the Net / Spawty.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] We have reviewed your account # [redacted] and billing history, we have found that you did present a termination request on, November 30, Your thirty day notice of termination presented on November, 30, 2016, would process, upon your last billing date, schedule December 2, Your Annual Fee in question was billed October 17, 2016, prior to termination requestFlex Fit, did not receive notice of chargebacks for October, November, December membership dues and October's Annual Fee, from Capital One, until December 12, 2016, resulting in a delinquency balance and breach of agreement termsThe membership balance of $59.95, would be outstanding, the remaining invoices were a result of late fee's associated with the delinquency in the accountOn behalf of Flex Fit Gym 24/7, we find that the outstanding/unpaid balance of the requested $will be waived and termination will be processedWe apologize for any miscommunication on our part and we wish you continued success with all of your fitness goalsSincerely, [redacted]

Hello Mr [redacted] the $in past due amounts has been cleared upYour termination letter was received on Feb 28th but your previous past due balance was not cleared up since your credit card got declinedWe have removed the invoices as of today and completion of termination is now finalized Thank you for your patience in regards to this matter Flex Fit Staff

[redacted] On behalf of Flex Fit Gym 24/7, we are very sorry to hear that the facility is not meeting your needsWe strive to offer a comfortable atmosphere for all of our members in all aspects of a fitness facilityOur facility has five air conditioning units and yesterday in particular the breakers went down for three of those units, combined with the high temperatures outside during the hottest time of day we can understand how it was able to escalate to such temperaturesWe can say that as soon as we located the issue with the breakers we were able to adjust them and turn the units back on, stabilizing the facility once moreAgain, this is something that was out of our control and things do happen from time to time at any businessWe are working steadily to correct one unit in particular that has caused some issues in the pastWe have set up fans in designated locations to help keep the main facility coolOur main gym does have foot ceilings and even with three units, one unit down can cause the other units to over work themselves to try to compensate for the large area-this is where we are experiencing an issue during the summer months because of how hot temperatures can reachWith three units going in our main gym unit, and the extreme weather conditions in South Texas, it is not uncommon for some kind of issue to occur for any air conditioning unitOur units in particular are located on the rooftopsWe always work quickly to repair the issue and call the appropriate servicemen out to address any issues that may occurWe also have monthly routine maintenance for all of our units at all of our locations to ensure proper care and filter changes to help avoid these types of issuesUnfortunately, these are some of the mishaps that occur and we will continue to work as fast as possible to ensure that the facility is back to within the days to follow Yours in Fitness, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, what FlexFit forgot to say is that they NEVER responded to any means of communication from either myself or Capitol One in regards for this discrepancy If they had only returned our calls in a timely manner instead of ignoring them, then this whole infuriating fiasco would have never started Regards, [redacted] discrepancy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me once it is officially completeAs of today, the refund has yet to be processed back to my accountI will give this until Wednesday of this week as that will be the full business days since they stated the refund was issued Regards, [redacted]

Dear Revdex.com,Mrs [redacted] signed up with us on February 6, 2016, during a promotional sign up for $downHer first billing was scheduled for 3/2/for $for both membershipsOn 3/1/16, our customer service department received a call inquiring about cancellation from [redacted] , the gentlemen who agreed to pay for these membershipsThey came in on 3/1/to submit their day notice of terminationSince this notice is their day notice, they were still responsible to pay the scheduled billing on 3/2/We billed as scheduled per the agreement terms and those charges came back declined and on 6/30/our office was notified of a "chargeback" for the $on 3/2/for both membershipsPer the terms of the agreement the member's accounts were charged an NSF fee in the amount of $for both declines that were scheduled for 3/2/On 6/30/16, the accounts assessed a charge back fee of $In the event of a chargeback dispute because it breaks the terms of agreement, the cancellation does not process due to a balance on the accountsThe member was aware of the charges and I can void one NSF fee of $to help her with the balance but she would need to pay the remaining balance in order to process the termination requested on 3/1/Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I have the check copy of the one year they charged me and that they cashed and I told them it was a final payment and they just kept it open I only agreed to pay it because of the fact that they said it would go away after that but nope it just keepson going I live over hrs away there is just no way of getting away from people like that it's just bad business in there part

Dear [redacted] , On behalf of Flex Fit Gym 24/7, I apologize for any miscommunication on our behalfUpon further review of your membership account, I have processed a total refund of $($for monthly dues billed December 2, and $for your Annual Fee billed November 17, 2016)It is my understanding that you have submitted a chargeback request through your bank for the $January monthly chargesI will not dispute that request which will allow the reimbursement of that charge as wellI will terminate your membership effective immediately and waive the processing fee of $I have included a copy of your agreement on file for your reviewWe wish you well in all of your fitness endeavors Sincerely, [redacted]

The credit for the outstanding is balance has been issued from our billing dept as of 24th of March (it's up to clients bank to issue asap) This is a month to month agreement that does require written notification signed at gym or certified letter sent to the business days prior next billing cycleThere is a signed copy of agreement with these details if one needs to be providedThank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

***, We are waiving the cancellation fee in the amount of $for your terminationYour last billing is as scheduled for December 2, 2015, in the amount of $Your last day to use the facility is January 31, If you have any further questions or concerns please notify the General Manager of your home clubThank you for your patience with this matterSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Did you receive my response with picture? It did take more than minutes to complete it because I had a lengthy explanation for my rejectionIt would not allow me to proceed so do not know whether it was received by Revdex.com and FlexfitWas it? The second time in frustration I just clicked on reject and sendIf it was not received, I would like to submit the following: I reject this explanation because after I visited your facility again on the following Wed and Sat, the thermostats again read and degrees on Wed and and degrees on Saturday You indicated you have a/c unitsWhy do you only have thermostats, of which are in the gym areaThe third thermostat in the gym area has been removed as shown in the picture and you have only one fan in the entire facility which is in the gym area (also shown in another picture)I have to assume that only units support the gym area which accounts for the high temperatures in that areaIf the high temperatures were not a regular occurrence and the breakdowns happening frequently, I would not have submitted the complaintWhen I first joined your fitness center it was cool in all areas except on rare occurrencesThat is not true nowWarm temperatures and frequent breakdowns seem to be the new normIt would be helpful if you would install the new a/c unit you keep promising everyone you are going to install.Sent From My Sprint Phone Regards, [redacted] ***

[redacted] I do understand your concerns and thank you for addressing this matterI just wanted to confirm that the facility does have A/C units, one unit is missing the face plate because it is being "piggy backed" through another unit which is to ensure that the new unit installed is working correctlyThe face plate is missing, yesHowever, the new unit is installed and it is working efficiently thus farI do understand that this issue has occurred in the past, in South Texas with temperatures over degrees on any given day during the summer months- this is not uncommon in businesses and residences here in our areaYou can consider an A/C unit to be similar to a vehicle- now take into consideration that sometimes things go wrong and there are repairs that must be made to a vehicle, much like an A/C unitIf our vehicle needs a new fan belt- our first solution would not be to go out and buy a new car, our first solution would be to have a mechanic look at the vehicle and make a suggested repair and attempt to correct the problem, this may take several days to diagnose and sometimes even weeks if we are waiting on a specific part for our repairMore often than not when repairing a vehicle or unit issue- other mechanical issues tend to occur- this is very similar to an A/C unitIt is extremely frustrating and it is a huge inconvenience, however, it does not mean that we are not trying to correct the problemWhen we have an issue with anything in our facilities, we make a report to the correct maintenance personnelIf it can not be fixed immediately, we call out a specialized technician and they make a diagnosisIf parts are needed, we order parts and sometimes these things take days, sometimes depending on how unique the part is, it could take weeks for a part to come inIt is not our intention to not work quickly at correcting the issue but during these waiting periods, we do the best we can to compensate for the issue (ieplacing fans in the area to circulate the cool air that is coming out of the current working units)I assure you that had this issue occurred during a winter month, it would be unnoticed but because it is during a summer month it was significantly noticed, specifically during the afternoon times 2:00pm-8:00pm, the room temperatures were comfortable aside from this time frame I have included photos to assure you that the facility does not stay at 80+ degrees all day longI have also included a photo of the old unit that was replaced as originally reported to you last weekWe would like to offer you a free month for August due to the inconvenience you have had to endure during this timeThank you for your continual service and we hope that we can continue accommodating you and your fitness needs going forwardSincerely, [redacted] ***

Hello,I have researched the membership account informationI can not confirm a termination letter submitted in December The member communication does not reflect any such termination requestI do have the last payment drafted in January 2016, however, member has declined monthly since January After days of delinquency and multiple failed attempts at contacting member the account is sent to a collection agencyMember is responsible for the balance per membership agreementThank You, [redacted]

Please review the membership agreements attached to this responsePlease note the bold line that clearly states an Annual Fee will bill on the 3rd month on or around the 17th in the amount of $All of our membership agreements are singular so the Annual Fee applies to every membership sign up [redacted] is the main billing party that is responsible for both membership agreementsHe signed up membership agreements for the Month to Month VIP plans this bills $19.95/each every 2nd of the monthThe Annual Fee bills $once a year on or around the 17th of the 3rd month from sign upAnnual fee applies to every member that joins a month to month membership plan, annual fee billing date is variable, dependent upon when a member joins our facilityThis is not an unusual charge nor is it done in secrecyIt is one of the first terms on the agreement and it is in dark font to draw members attention, so they are aware of such chargeThis member opted to sign up online and they did this independentlyPlease contact me for any questions: [redacted] Thank you have a great day!

Mrs [redacted] , We understand your concerns and apologize for any miscommunication on our companies endOn behalf of Flex Fit Gym 24/7, we would like to submit a refund for you and your sons Annual FeesBut upon further review of your memberships, it seems that you submitted a chargeback through your bank for the Annual feesWe would not be able to refund invoices that are under a chargeback reviewHowever, we will not dispute the charge backs submitted for the Annual fee, which will result in a reimbursement of the annual fees in question.Yours in Fitness, [redacted]

*** ***,On behalf of Flex Fit Gym 24/7, we apologize for the misunderstanding on our part with the terms of your membership agreementUpon reviewing I can confirm that the coupon you redeemed was honored and you were compensated a FREE MONTH for the month of FebruaryCurrently, we have
processed a refund in the amount of $to the credit card on file, provided during your initial sign upPlease allow 5-business days for your refund to processI can confirm that your membership has been terminated and account is currently closedAgain, we apologize for any inconvenience that you may have endured during this time and we wish you the best on your fitness journeyYours In Fitness,*** ***

Complaint: ***
I am rejecting this response because:*** - As much as I appreciate the response, I still do not believe that I should have been charged annual fees when my membership was canceledMy son's was canceled in April and mine in MayI'm sorry that you find it hard to believe that your staff would be rude, but it happenedAnd it happens often - read the comments on Yelp, Facebook, Twitter, and your websiteI am not the only one complaining about your billing practices or lack of professionalismI have made several phones calls and requested return phone callsOnly when I gave you a poor review on your website did you find it necessary to call me backI am unsatisfied with the service I received and would like my annual fees refunded for my son's account and my ownI will still continue to pay for my daughter-in-law's account, but would like the other two taken care of, pleaseIn addition, you were completely out of line when we spoke and you stated that I was not upset about the billing, but at not "meeting my fitness goals" I did not appreciate this comment and it was not very "professional".
Regards,
*** ***