Nose for the Net / Spawty.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The business has refunded my $ While I don't appreciate the length they've made me go to get this back, I am
satisfied with this resolution.Thank you
*** & *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

***,We have reviewed your account information and we do see that everything in your original agreement (attached) is correct and there were not any hidden chargesOur findings indicate that the charges were valid per stated in the original agreement information provided upon joining. We
will refund the $fee for termination request, please take the time to review your original agreement information to ensure that everything was followed as originally statedPlease allow -business days for the refund to be fully rendered on your accountWe wish you the very best in all of your future fitness goals and hope you will come back to visit us.Yours in Fitness,***

Complaint: ***
I am rejecting this response because: I did send a letterI would like to file a complaint
Regards,
*** ***

GoodAfternoon,I have reviewed the membership account for ***, Round Rock, TXI have reviewed the notes on his membershipaccount and there has been no activity from staff or our memberservices department during April - currentOur records indicatethat the Revdex.com complaint is the only
notification of terminationrequest that the club has receivedWith that being said there hasbeen a refund processed on 9/9/in the amount of $for June,July, August & September duesThe membership is reflecting a"terminated" status. I havealso attached a membership agreement template so you can review thetermination policy, paragraph #We do require a day notice ofwritten notification, you can submit notification at the club or youcan submit notification and send it through certified mail, this willensure that someone at the club will sign for itWe do receivewritten notification through certified mail typically from member'swho move out of state or out of the cityIt is not our policy, nordo we do not advise our staff to send our termination forms to anyonefor termination purposes, a written termination request can be asimply written notification at the members discretionWe will goforward, by coaching the staff on how to handle the terminationprocedure properly and refresh them on our termination policyWeapologize for any inconvenience and hope this clears up any issuesgoing forward.Yours in health,*** ***

Hi,After researching the members account, I found that she had requested a temporary freeze on the membership account between February 2013-June 2013, with billing resuming July 2, This occurred and account billed July 2013-Octover normallyOn November 7, 2013,
member requested a downgrade in membership dues from her VIP membership plan of $monthly to a Standard membership plan of $monthlyWe processed this request and the membership billed every 2nd of the month as per the agreement terms for the monthly dues of $a monthThe member's billing information started declining with a Return code of RDECLINED in February 2, 2015, resulting in February 2015-June being declined before the account was sent to PBC collection agencyBetween February 5, - June 1, there was attempts to contact/notify member from the billing department in regards to her accounts delinquencyUnfortunately, the member never submitted documentation to request termination. We do not bill based off usage, it is the member's responsibility as per the agreement terms, to submit written termination notice of membership, that can be submitted at the facility or mailed to the club, we are not on a contract all we require is a day notice of written notification, and a zero balance on file, in order to process the request to cancel membershipUnfortunately, we decline to refund the $70 for her delinquent past due balanceWe apologize for the inconvenience, we did make many attempts to contact you in regards to this account immediately upon the first decline when the balance was only $9.95, however, none of those attempts were reciprocated and the account was turned over to a collection agency to collect the balanceThank You,*** ***

Hello *** we apologize for the inconvenience on this matter and we regret some of the charges being disputedInitially a personal training contract agreement was signed for Personal Training in the amount a month, and the business did approve a temporary freeze for months, although the
business would like to reimburse that amount it looks like a disputed and credit was already applied from your bankWe will allow and accept the full dispute amount in question and any future debits will not occur as well as the account will be terminatedIf you have any questions or concerns feel free to reach out to Flex Fit in Cedar Park ask for ***. Sincerely,Flex Fit Mgmt Team ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, she stated that I challenged the charges and therefore would not be able to refund my money. I did challenge the charges in May and the bank refunded my money. However, Flex Fit charged me again on July 18, 2016. Those charges were not contested. So I am accepting this resolution assuming Flex Fit reimburses me the annual fees.
Regards,
[redacted]

Hello,I have researched the account on file and I am unable to find any record of a cancellation. I do see that the member started to decline monthly in January 2013 and we have attempted to contact him monthly in regards to the membership account and balance, with no luck. There were no large...

payments made other than the monthly recurring auto debit of $9.95, prior to the 2013 declines. The balance was placed with PBC collections due to the many failed attempts of communication with member. Can member provide copies of check payments or copy of said termination form?

Hello Mr. [redacted] the $18.00 in past due amounts has been cleared up. Your termination letter was received on Feb 28th but your previous past due balance was not cleared up since your credit card got declined. We have removed the invoices as of today and completion of termination is now finalized....

Thank you for your patience in regards to this matter.  Flex Fit Staff

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] We apologize for any miscommunication on behalf of Flex Fit Gym 24/7. Our members are not on a contract and can submit a 30 day written termination request in order to end their services with Flex Fit Gym 24/7, in person or preferred certified mail to ensure we...

receive such request and the client would also have confirmation. As per our phone conversation, after researching your account notes, along with our business files, we were unable to locate a written request for termination per the month you provided-January 2016 and you also to not have copy of such request in your personal files. Unfortunately, we do not accept termination requests via phone, fax or email due to the terms of the agreement. However, we do not want you to have a bad experience with us. We are willing to issue you a current credit for your balance of $39.95 as well as a refund for invoices that transpired in the last 120 days, a total refund of $89.80 for April-June dues and your Annual Fee. We are happy to help terminate your membership account and clear up the current issue in question. We wish you all the success for your fitness goals.Sincerely,[redacted]

Please review the membership agreements attached to this response. Please note the bold line that clearly states an Annual Fee will bill on the 3rd month on or around the 17th in the amount of $29.95. All of our membership agreements are singular so the Annual Fee applies to every membership sign...

up. [redacted] is the main billing party that is responsible for both membership agreements. He signed up 2 membership agreements for the Month to Month VIP plans this bills $19.95/each every 2nd of the month. The Annual Fee bills $29.95 once a year on or around the 17th of the 3rd month from sign up. Annual fee applies to every member that joins a month to month membership plan, annual fee billing date is variable, dependent upon when a member joins our facility. This is not an unusual charge nor is it done in secrecy. It is one of the first terms on the agreement and it is in dark font to draw members attention, so they are aware of such charge. This member opted to sign up online and they did this independently. Please contact me for any questions: [redacted]. Thank you have a great day!

Dear [redacted], On behalf of Flex Fit Gym 24/7, I apologize for any miscommunication on our behalf. Upon further review of your membership account, I have processed a total refund of $39.90 ($9.95 for monthly dues billed December 2, 2016 and $29.95 for your Annual Fee...

billed November 17, 2016). It is my understanding that you have submitted a chargeback request through your bank for the $9.95 January monthly charges. I will not dispute that request which will allow the reimbursement of that charge as well. I will terminate your membership effective immediately and waive the processing fee of $29.95. I have included a copy of your agreement on file for your review. We wish you well in all of your fitness endeavors.  Sincerely,[redacted]

Hello,I have researched the membership account information. I can not confirm a termination letter submitted in December 2015. The member communication does not reflect any such termination request. I do have the last payment drafted in January 2016, however, member has declined monthly since...

January 2016. After 90 days of delinquency and multiple failed attempts at contacting member the account is sent to a collection agency. Member is responsible for the balance per membership agreement. Thank You,[redacted]

Complaint: [redacted]
I am rejecting this response because:Did you receive my response with picture? It did take more than 30 minutes to complete it because I had a lengthy explanation for my rejection. It would not allow me to proceed so do not know whether it was received by Revdex.com and Flexfit. Was it? The second time in frustration I just clicked on reject and send. If it was not received, I would like to submit the following:  I reject this explanation because after I visited your facility again on the following Wed and Sat, the thermostats again read 79 and 83 degrees on Wed and 80 and 83 degrees on Saturday You indicated you have 5 a/c units. Why do you only have 4 thermostats, 2 of which are in the gym area. The third thermostat in the gym area has been removed as shown in the picture and you have only one fan in the entire facility which is in the gym area (also shown in another picture). I have to assume that only 2 units support the gym area which accounts for the high temperatures in that area. If the high temperatures were not a regular occurrence and the breakdowns happening frequently, I would not have submitted the complaint. When I first joined your fitness center it was cool in all areas except on rare occurrences. That is not true now. Warm temperatures and frequent breakdowns seem to be the new norm. It would be helpful if you would install the new a/c unit you keep promising everyone you are going to install.Sent From My Sprint Phone.
Regards,
[redacted]

[redacted],   I have researched and reviewed both membership accounts/agreements. Member stated that her son came in on April 15, 2016 after staff had left work for the day; we close at 7:30pm on Friday. Yes, once staff has gone home for the day and closed the facility, you are...

no longer able to submit cancellation, unless it was by certified mail and the post marked date reflects on or before the 15th of the month. He would still responsible for May monthly billings and his Annual fee was scheduled for May 17, 2016, same as [redacted]'s Annual fee billing. These are valid and agreed upon charges. We are able to provide documentation showing that member was aware of Annual Fee billing dates for both memberships and was also aware of our cancellation policy Now after researching such accounts I will note that [redacted] termination request was rec'd via USPS 5/14/16 but post marked 5/13/16, both of which are before the 15th of May and she would not be responsible for June 2nd monthly dues, the last month she paid at sign up would actually cover her entire month of June, which is why no billing is required for June. However, her Annual fee date discussed at sign up is 5/17/16, which is a charge she is still responsible for because it falls within her 30 day notification request. I have included the agreement of her acknowledgement of annual fee billing date & termination policy. I have also included some notes from the attendant that handled her son's termination. I find it very difficult to believe that a staff member who has been employed with our facility for 8 years would ever speak to a member or individual in such a manner, but I will be discussing the situation and coaching the employee for future purposes. We pride ourselves on professionalism but we do follow the policies set in place by the owners, i.e. billing dates, termination policy, etc. These membership accounts were handled accordingly and we do not see any valid reason to submit such refund requests.   Yours in Fitness, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, what FlexFit forgot to say is that they NEVER responded to any means of communication from either myself or Capitol One in regards for this discrepancy. 
If they had only returned our calls in a timely manner instead of ignoring them, then this whole infuriating fiasco would have never started.
Regards,
[redacted] discrepancy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I do not find this resolution to be satisfactory, but the contested amount is not worth my time and do not wish to seek the refund anymore.  I would suggest to Flex Fit to revise their unclear, ambiguous contract stipulations so that every customer knows exactly when they are going to be charged, what they are going to be charged, and why.  Also, I suggest a higher level of training and communication with front desk staff, as that is the origin of this complaint. This (and the numerous other complaints on this website towards Flex Fit) would not occur if they were not merely trying to complete a sale.
Regards,
[redacted]