Novello Home Furnishings

Mr. [redacted] Light Houston Metro BBB Please know that we want you to be completely satisfied and confident in your purchase from our company. However, since our products are custom made they cannot be restocked or resold by our manufacturer. This is why there is not a return or exchange policy for such a situation. We do highly recommend taking advantage of our free samp***g to ensure your color (and material) choice is accurate for your application. This is explained in the details of our 100% Satisfaction Guarantee. http://www.b***ds.com/control/infopage?page=sat_guar.html Thus why you were offered a 25% courtesy rebate towards a remake order in a new color or collection. With that being said, we would certainly hate to lose you over an unfortunate issue like this. With that being said, we will be happy to provide you with the option to simply donate your cordless shades to a local charity of choice and provide us with a scan or photo copy attachment of the donation receipt, we will then submit a full refund for the cordless shades you ordered that will not work for you. This is offered as a courtesy to avoid shipping the product back to us. You are welcome to donate to [redacted] , [redacted] ***, [redacted] ***, local church, or other local charity of your choice. It is our pleasure to offer our Satisfaction Guarantee refund for a donation receipt and hope that it will work to your satisfaction in resolving the issue at hand. If you have any questions, please contact our customer service department at 1-800-505-1905/Option 2 or customerservice@b***ds.com. Sincerely, B***ds.comwww.b***ds.com Normal 0 false false false EN-US X-NONE X-NONE / [redacted] Style Definitions */

Hello, This order was shipped out on June 12th after a backorder delay in productionThe scheduled delivery date is 6/20/under FedEx tracking number [redacted] Please see the link below for tracking details [redacted] Best, Lacey M***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I do not, however, that the Revdex.com complaint was responded to in hours and I waited days to get the slightest response on the actual issueIf the issue has garnered anything like this type of service, we never would have gone to the Revdex.com and you would not be refunding me $now

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The refund was processed and has appeared back on my credit card I feel this is an adequate resolution

Dear Ms*** - *** ***, I am so sorry to hear about your unsatisfactory experience with ** *** **. As mentioned directly in the disclaimer on our website (https://www.blinds.ca/infopage/***_finder) ** *** ** is a 3rd party measurement and installation company and we are not liable for the work that they do Please direct any complaints about their service directly to ** *** ** by calling *** or visiting their site at http://www.***.ca/. I hope that they are able to resolve the matter to your satisfaction Having said that, your overall experience with Blinds.ca matters a great deal to meI will be mailing you a $gift card as a token of our appreciation for your business Sincerely, Stephanie *** Vice President, Customer Experience

*** *** Houston Metro Revdex.com We will provide you with the option to simply donate your shades to a local charity of choice and provide us with a scan or photo copy attachment of the donation receipt, we will then submit a full refund for the shades you
ordered that will not work for you. This is offered as a courtesy to avoid shipping the product back to us You are welcome to donate to *** *** *** *** *** *** *** or other local charity of your choice The scan or photo copy of the donation receipt can be sent in reply via attachment to this complaint We await your reply Sincerely, Blinds.com Revdex.com Team

*** *** Houston Metro Revdex.com We are terribly sorry for the delay in receiving your recent purchase Unfortunately, we did not receive any information about a backorder or cause for the initial delayIt appears the manufacturer was simply running behind schedule
With that being said, that is still no excuse for the lack of communication and follow up After reviewing the latest vendor admin notes, it appears your order shipped yesterday and estimated to be delivered on Wednesday, July 13th Tracking links below ***
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If you encounter any further problems, or ever need assistance, please do not hesitate to contact our customer service department at 1-800-505-1905/ Press or *** ** *** *** ** ***
We humbly apologize for the inconvenience Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I am not satisfied with the response of the business.I am a customer ordering blinds, measurement service and installation service from the seller of the blinds: Blinds.caIt is not my concern whether the blind company get another company to install the blindsPlus I was never told about the installer company in the first place anywayI paid my order to Blinds.ca and they are the one who should deal with the issueFrom the beginning of this issue the blind company and the installer company have referred me back and forth to one another simply because they do not want to take responsibility in the matterAt this point all I want is my window to be fixed, whether it is from the blind company or the installer, they are the one who should deal with thatSince September it has not been resolved!!
Regards,

Sent: Thursday, March 30, 4:PMSubject: RE: Houston Revdex.com Complaint #*** Ms*** went through a third party vendor, called ***, to help her with measuring and installingWe have received phone calls from her regarding this issue, but there is nothing that we can doWe have
tried to assist her in reaching out to the installer by providing contact informationWe have been advised that when the customer signed papers the date of the install, it covered the installation company from damage

*** *** Houston Metro Revdex.com Customer did not like the quality of the shades purchased In most cases, the customer is responsible for shipping the product back at their expense The product will not be picked up simply because they do not like the what they ordered As
a courtesy we provided them the option to donate a local charity of choice and provide us a copy of the donation receipt for a full refund Example: *** *** *** *** *** *** *** local church, etc We find this more than fair, and the offer still stands Your other option is to ship them to us at your expense, and once you provide us the tracking information, we will refund in full Please ship to : *** ***
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*** ** *** Please provide the tracking link details to our customer service department at 1-800-505-1905/Option Sincerely, The Blinds.com Revdex.com Team

There is no gimmick or advertising. Every feature has a unique aspect to it. Privacy, cordless, cloth tapes, valances, etc. If you were to contact us within the days our Satisfaction Guarantee would be applicable and we could have remade the blinds at no extra charge. Since it is now several months later, we are offering to split the cost of a remake with youWe find this more than fair. If you change your mind, our offer still stands. Sincerely,Blinds.com Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I will just move on and bring my business elsewhereI ordered on 11/1/to have my blinds here for the upcoming holiday on the 24th and even if I ordered now they would not be here in timeMy issue is that I am here days later no blindsThe company could have said from the beginning when I first contacted them on the 9th that they would not be able to find my order and to reorder right awayInstead I was given the impression that they would be working on getting my blinds made and shippedI was told I would be contacted and updated about the status of my order, and never was.I feel the situation wasn't handle properly and here I am out of blindsThe business is correct the charge is no longer pending on my card, but that does not put blinds into my new homeSo the business wins and the consumer loses

As you know our 100% Satisfaction Guarantee has a day time limit https://www.blinds.com/satisfaction-guarantee Since you contacted us three months later regarding this issue we have no recourse with our vendor to have these shades remade at no cost A time limit is not
exclusive to us, but for almost all retailers regardless of industry We humbly apologize for such a poor experience, but you too hold some responsibility to address the issue in a timely manner In regard to the blind itself, please know that this is very common when choosing the "privacy/routeless" optionThis option is intended to eliminate the route holes for extra light blocking purposesSince it does not have route holes, it is tied into the strings and with notchesWhen operating the blind it is common for the slats to move and become unevenThey would have to be adjusted by handIt is just the nature of this feature regardless of brand In most cases we can provide 20% off towards a remake order with the traditional route holes However, we are willing this one time to split the cost of the remake order with you We find this quite fair considering the situation If you wish to proceed with this offer, please contact our customer service department at 1-800-505-1905/Option Sincerely, Blinds.com Revdex.com

*** *** Houston Metro Revdex.com We are terribly sorry for the backorder delay encountered with your recent purchase We know it is frustrating when a situation like this happens and we are very sorry for the excessive delay However, there is no excuse for the lack of
communication and follow upNot to mention the initial misinformation we received from our vendor We are always working diligently with our vendors to avoid such occurrences so we can provide our customers with the proper expectations After reviewing all the recorded calls, emails, and notes, it appears your order has an estimated ship date of November 29th We have also requested this order be expedited when shipped by our vendor In order to compensate these unfortunate events, we would like to extend an additional $rebate towards your purchase for the added delay and poor communicationIt should appear on your cc statement within the next to business days We humbly apologize for the inconvenience Sincerely, The Blinds.com Revdex.com Team

Houston Metro Revdex.com *** *** These two shades in question were refunded in full yesterdayThe manual credit should appear on your cc statement in to business days Please note that after deducting the prior $credit we provided on November 30th along with applying all
taxes and the special promotion discount on the order the total refund comes to $for these two shades We humbly apologize for the inconvenience Sincerely, The Blinds.com Revdex.com Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and indeed the company is working towards a resolutionIf this is satisfactory or not, I can't tell during this time until the defunct product is either diagnosed/repaired or refundedThank you,***
8/20/
Complaint
They cut my blinds too short and then refused to send replacementsThey instead suggested that with the mounting hardware it was the correct dimensions, which is clearly not the caseThe blinds were cut inches shorter than specified and the mounting hardware is not even close to inches high
To even get close to the dimensions I needed I have to unscrew the carriers on the hanging/sliding shutters almost completely out to where it's hanging by only a couple threadsI don't consider this a good solutions since it's very dangerousThey claim to have a 100% satisfaction guarantee on their *** but to date they have given me nothing but excuses and refused to resolve the issueIn addition they missed their delivery window by over a week and never bothered to explain why even after inquiring about it
Desired Resolution
Send me a new set of blinds that are cut to the correct dimensions
Consumer Business Dialog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you - yes I did receive the refund Thank you for helping!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Houston Metro Revdex.com *** *** We appreciate your bringing this to our attention After some investigating it appears there has been a big misunderstanding regarding how this was handled internally No doubt, your second duplicate order should have been refunded in
full once all the facts were established With that being said, the refund will be processed this morning and it should appear on your cc statement in to business We are terribly sorry for the inconvenience and overall poor experience Thank you for your time, persistence, but most importantly, your patience Sincerely, The Blinds.com Revdex.com Team

*** *** Houston Metro Revdex.com We do not have the order in question in our system We also do not show any payment received If you have proof of a charge on your credit card from our company, please provide this documentation If so, we are happy to get this resolved
for you You have been informed by our management that we can process a new order for you This only requires entering in your information, processing payment, and submitting to our vendor for production Due to the unique circumstances of the situation, we go ahead and honor any price difference between what you intended to order and your new order This has been documented in the notes of your prior *** * *** from October 31st In regard to shipping, we are unable to expedite the order for you If you would like assistance in processing this order, please contact us at 1-800-505- We are here to help Sincerely, The Blinds.com Revdex.com Team