Novello Home Furnishings

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it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

*** ***
Light",sans-serif>Houston
Metro Revdex.com
We are terribly sorry for the missing
hardware problems encountered with your recent purchase
While we cannot undo the
inconveniences you have incurred, we can assure you that we will address these
issues with our vendor***
*** is the manufacturer of
the product chosen and to whom we contact to have these parts requested
Please know that our customer
service department is on top of the situation and will make sure this gets
resolved for you
After reviewing the latest admin notes, I see that we have informed you
that these parts will arrive via Federal Express on August 14th
I humbly apologize for such
a poor experience
In order to compensate this unfortunate event, we would
like to extend an additional $rebate towards your purchase for the added
delay and poor communicationIt should appear on your cc statement in to
business days
Thank you again for your
business, informative feedback, but most importantly, your patience
Respectfully,Blinds.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com;Thank you for your representation on my behalf. I question the business integrity and ethics of Blinds.com company as it appears that this company is quick to accept monetary business transactions; however, is not accountable to right a wrong due to defective parts until an extreme measure is utilized by issuing a complaint to the Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Thank you for quickly fixing the issue. The new blind came very quickly and fits correctly. I wish that we didn't have to approach a resolution this way, however when you have a different customer service person touch the order ever single email back and forth, words in a system don't explain what really happens. I recommend having customer service rep's finish a job vs it getting handed off to the next available every single time. ***

*** *** *** *** *** We are terribly sorry for all the problems with this order To ensure it is resolved properly we are having this shade remade for you. You should receive a remake email confirmation shortly We too will refund the expedited
production and shipping you paid on the original order The manual credit should appear on your cc statement in to business days Also, we have since resolved the technical issues finding your order in our system It now can be located by any agent If you encounter any further problems, or ever need assistance, please do not hesitate to contact our customer service department at 1-800-505-1905/ Press or [email protected] are here to help Sincerely, The Blinds.com Revdex.com Team

*** ***
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the continued problems encountered with your Economy
Motorized Cellular Shades
After
reviewing the recent admin notes, I see where our customer service department
responded to your latest concern and has ordered replacement battery wands for
you
Date: 08/20/10:CST
Label: customer email and reply
Agent* ***
Hello *** I hope you are
having a great dayThank you for taking the time to write usI am so
sorry to hear about the malfunctioned battery wandsI know you are ready
to finish this project and I can understand your concernsI am happy to
helpI went ahead and submitted a request to our manufacturer to have the
replacement parts sent out to youYou should expect to receive the parts
within 5-business days at the following address: *** *** *** *** *** *** *** *** *** *** You should also receive an email
within hours informing you of the parts request at *** If
you need any further assistance, please do not hesitate to contact me and I
will be happy to assist youThanks Again! *** *** Customer Service
Specialist www.Blinds.com 1-800-505-
--------------------------------------------------------------------------------...⇄ /> -----Original Message----- From: *** *** ***
Sent: Thursday, August 20, 8:29:AM To: Blinds.com - Customer
Service Subject: Re: Damaged in shipping - Remake Request: *** ** *** *** Dear Customer Service, Thank you for your response
Unfortunately, it is not the batteriesI used lithium batteries, not under
direct sunlightI used the blinds for days after installation (worked
fine) and then a month later of no use (was on a trip), all lithium
batteries were depleted! The blinds are defunct and non-operational as they
deplete batteries without even being usedPlease send replacement if you
know what the issue is (wand, blind, etc), or refund our moneyIt has been
months since receipt and I still cannot use my blinds, I hope we can
avoid escalation of this issueBest, *** ***
If this does
not work for you, we will be happy to provide you with the option
to simply donate your motorized shades to a local charity of
choice and provide us with a scan or photo copy attachment of the donation
receipt, we will then submit a full refund for the shades you ordered
that will not work for you
You are welcome to donate to Habitat for Humanity,
Good Will, Salvation Army, local church, or other local charity of
your choiceIt is our pleasure to offer our 100% Satisfaction Guarantee refund
for a donation receipt and hope that it will work to your satisfaction in
resolving the issue at hand
Note: This is offered as a courtesy to avoid shipping
the product back to us
If you have any questions or
concerns, please contact our customer service department at 1-800-505-1905/Option
or [email protected]
We are here to help
Sincerely,
Blinds.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Houston Metro Revdex.com *** * *** We are terribly sorry you were unable to make a change to your custom order While we have not had any prior concerns regarding this subject, you make some good valid points and we will give them full consideration as we contemplate your comments
and recommendation In order to compensate this unfortunate misunderstanding, we would like to extend a onetime additional $rebate towards your purchase. It should appear on your pay statement in to business days Thank you! Sincerely, The Blinds.com Revdex.com Team

Houston Metro Revdex.com *** *** We are terribly sorry for the delay in receiving your requested spacer blocks for your particular installation Our vendor shipped the parts and they are currently out for delivery todayTracking link below
*** If you encounter any further problems, or ever need assistance, please do not hesitate to contact our customer service department at 1-800-505-1905/ Press or [email protected] are here to help Sincerely, The Blinds.com Revdex.com Team

*** ***
Light",sans-serif>Houston
Metro Revdex.com
We are
terribly sorry for the problems encountered with your order
We have
remade a shade for you already under our *** ***
However,
there appears to be some confusion since you have changed the height twice for
the requested second remake order
We do agree
that the *** *** limitations and exclusions need to be more clearly
defined on our ***
With that
being said, we will have the second remake order released to the vendor for
production
We have made
sure the second size change request that the height be 1/8” is added to the
vendor transmission
Thank you
for your patience
Sincerely,
Blinds.com
Revdex.com Team

Good afternoon! What are all the order numbers involved and the issue with each order? Please advise. Blinds.com Revdex.com

Hello, The order in question has been refunded in fullThe manual credit should appear on your cc statement in to business days Sincerely, The Blinds.com Revdex.com Team

These orders under these names and payment methods have been refunded in fullThe manual credits should appear on your *** statement in to business days Order No*** - $(***) *** *** Order No*** $191.08 (***) *** *** Order No*** $30.32 (***) *** *** Order No*** $131.40 (***) *** *** Order No*** $120.39 (***) *** *** -Blinds.com Revdex.com

*** *** HOUSTON METRO Revdex.com CUSTOMER ORDERED ON 5/THE WRONG SIZE. CUSTOMER RECEIVED ORDER ON 6/PER FEDERAL EXPRESS CONTACTED US ON 7/ABOUT ISSUE AND WAS INFORMED ABOUT DEADLINE BY EMAIL AND PROVIDE US WITH NEW SIZE CUSTOMER INDICATES EMAIL WENT TO HER
JUNK MAIL FOLDER AND DID NOT FOLLOW UP UNTIL A MONTH LATER. AS A COURTESY WE OFFERED TO SPLIT COST OF REMAKE ORDER SINCE IT IS PAST OUR GUARANTEE DEADLINE. AS A ONE TIME ONLY COURTESY, WE WILL EXTEND OUR SUREFIT GURANTEE AND WAIVE THE TIME RESTRUCTION FOR ANOTHER DAYS YOU WILL BE RESPONSIBLE FOR ANY PRICE DIFFERENCE IF THE SIZE CHANGE AFFECTS THE OVERALL COST. THIS HAS BEEN DOCUMENTED IN YOUR ORDER NOTESPLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT BY NOVEMBER 11TH THEY CAN BE REACHED AT 1-800-505-1905/OPTION SINCERELY, THE BLINDS.COM Revdex.com TEAM

Ashley did call me yesterday around 4:which I have told her in a voice mail that I am not able to take personal phone calls during my work hours which are
Monday thru Friday 8- I take my lunch every day from 1-and have tried to call her numerous times with no luckI have also sent emails directly to her with no reply I find it very odd that she is the only person in your company that can help me resolve this issueI will not be making another phone call into customer service All communication regarding resolution for this matter should be done through the Revdex.com.I would like a response providing details on what needs to be done to get a full refund back to my debit card immediately

*** ***
Houston
Metro Revdex.com
We
cannot apologize enough for all the delays encountered getting these parts delivered
Our
CEO along with our service manager team have been in contact with ***
management this morning to help get this fixed once and for all
We
have just now been provided the latest tracking information by ***
They
indicate it will ship tomorrow, next day air
Here
is the tracking information
UPS~
***
***
We,
like you, hope this one is delivered with no problemsYour satisfaction is
very important to us
Respectfully,
Blinds.com

*** ***
Light",sans-serif>Houston Metro Revdex.com
Thank
you for writing and bringing this to our attention
This
clearly is not the “exceeding expectations” experience we try to provide to our
customers
We
have failed you on this one, but instead of making excuses we take emails like
yours to heart and work hard to learn from our mistakes
While
we cannot undo the inconveniences you have incurred, we can assure you that we
will address these issues with great diligence
We
have contacted the vendor this afternoon to have replacement hardware and end caps
shipped today and delivered tomorrow, or Monday at the latest
We
humbly apologize for such a poor experience
Thank
you again for your business, informative feedback, but most importantly, your
patience
Please
know that we truly value you as a Blinds.com customer and hope you will give us
another chance to serve you in the futureI appreciate your consideration
Respectfully,
Blinds.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
To whom it may concern, I am totally shocked and appalled at the situation.For the past weeks, I have been communicating with you about this whole disastrous situation, explaining to you Revdex.com every detail and begging you for helpI have been dealing with Blinds.ca and *** for over month before I involved the Revdex.com.Last week I submitted quotes for the window replacement as you requested.And now all you have to say is no, get in touch with '***'???I have tried that for month prior involving Revdex.com!!No luck, these people are crooks and thieves, this Peter is so rude!!Revdex.com has to help me better in this.It's too easy for them or you to say, sorry but our policy does not cover bla bla bla...!!I paid Blinds.ca for everything, they now fix my window.I was not made aware that Blinds.ca get another company to do measure and install for them.I never asked Blinds.ca to go and get *** to come measure then install the blinds at my house, Blinds.ca did that.So now, whether it's Blinds.ca or ***, I don't care, but one of them is paying to replace the window they broke
Regards,
***-*** ***

**
***
Houston
Metro Revdex.com
This
clearly is not the “exceeding expectations” experience we try to provide for
our customersWe appreciate you bringing this to our attention and sincerely
apologize for the lack of follow up and communication from our
company
We
too apologize for the wrong expectations being set for this order
While
we cannot undo the inconveniences you have incurred, we can assure you that we
will address these issues (internally) with great diligence
Our
customer service managers have been working with our vendor to get this
resolved for you
As
of this morning, we have confirmation from our vendor that your order will ship
tomorrow via 2nd day air
As
soon as we receive the tracking information, we will pass it along
I
humbly apologize for such a poor experience
If
you encounter any further problems, or ever need assistance, please do not
hesitate to contact our customer service department at 800.935.7028/ Press or
[email protected] are here to help
Sincerely,
Blinds.com
Revdex.com Team

*** ***
Light",sans-serif>
Revdex.com of
Metropolitan Houston
Please
know that we will be happy to provide you with the option
to simply donate your blinds to a local charity of choice and
provide us with a scan or photo copy attachment of the donation
receipt, we will then submit a full refund for the blinds you ordered
that will not work for you.
Note: This
usually requires for us to be notified within days of receiving your order
under our 100% Satisfaction Guarantee, but we will waive this requirement this
time for you
This
is also offered as a courtesy to avoid shipping the product back to us
You
are welcome to donate to *** *** *** *** *** *** *** *** *** ** *** *** *** of your choiceIt is our
pleasure to offer our Satisfaction Guarantee refund for a donation receipt and
hope that it will work to your satisfaction in resolving the issue at hand
If you have
any questions, please contact our customer service department at
*** **
The scan or
photo copy can be sent to [email protected]
After
this is done, then you are welcome to purchase the 1" blinds you mention
In regard to
depth, this information is provided on each product page under "Measuring
& Install Specs" tabWe provide the depth needed to be inside mounted
fully recessed and partially recessed
Thank you
again for your business, feedback, but most importantly, your patience
Sincerely,
Blinds.com