Novello Home Furnishings

Mr
[redacted]
Light",sans-serif>Houston
Metro Revdex.com
Please know that we want
you to be completely satisfied and confident in your purchase from our company
However, since our products are custom made they cannot be restocked or resold
by our manufacturerThis is why there is not a return or exchange policy for
such a situation
We do highly recommend
taking advantage of our free samp[redacted]g to ensure your color (and material)
choice is accurate for your application.
This is explained in the
details of our 100% Satisfaction Guarantee
http://www.b[redacted]ds.com/control/infopage?page=sat_guar.html
Thus why you were offered
a 25% courtesy rebate towards a remake order in a new color or collection
With that being said, we
would certainly hate to lose you over an unfortunate issue like this
With that being said, we will be happy to provide
you with the option to simply donate your cordless
shades to a local charity of choice and provide us with a scan or photo
copy attachment of the donation receipt, we will then submit a full refund
for the cordless shades you ordered that will not work for you
This is offered as a courtesy to avoid shipping the
product back to us
You are welcome to donate to [redacted],
[redacted], [redacted], local church, or other local charity of
your choiceIt is our pleasure to offer our Satisfaction Guarantee refund for
a donation receipt and hope that it will work to your satisfaction in resolving
the issue at hand
If you have any questions, please contact our customer service
department at 1-800-505-1905/Option or customerservice@b[redacted]ds.com
Sincerely,
B[redacted]ds.comwww.b[redacted]ds.com

Houston Metro Revdex.com [redacted] We are terribly sorry for the continued problems encountered.  We will have the damaged blind remade for you. Please feel free to keep and use this blind in the meantime.. No return needed. Sincerely, The Blinds.com Revdex.com Team Tell us why here...

[redacted] We will refund your order in full. We have contacted the vendor to not ship the remake order. It was just now finishing production. We did not provide you with any dates, but we did request a rush which does not entail weekends. In regard to the prior credit, it has been processed and we told you it would take 5 to 7 business days to process. See prior Revdex.com reply comments. The full refund will take the same amount of time.  I'm sorry we could not help you to your satisfaction. Sincerely, The Blinds.com Revdex.com Team

Houston Metro Revdex.com [redacted]     Customer's order of 26 blinds had 6 blinds with issues needing addressed.   Regretfully, there was a delay in processing these six (6) remake blinds.   Customer indicates they no longer want them and wants a full refund.   As per our...

satisfaction guarantee details “ If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we'll have the damaged merchandise either repaired or replaced at no cost to you.”   Customer Comments: "When delivering a defective product and failing to resolve the issue in a reasonable and timely fashion, YOU must be liable for all customer return expenses for YOU had caused this issue in the first place."   In regard to these comments, the remake order was delayed for one week.   On Friday October 7th we indicated they would ship on October 10 that next Monday.   Customer stated they are no longer interested, and just want to return them and get their money back.   Despite having the remake order in process, we provided the option to donate their current working blinds to a local charity of choice and provide us a copy of the donation receipt.   Customer refused to donate and refused to ship product back.   Customer disputed with credit card and after their investigation the chargeback was closed in our favor.   Months after the fact they now file this complaint wanting the refund again.   In regard to a refund, no return tags will be issued to pay to have these blinds picked up.   You are responsible for shipping back the product back to us if you want a full refund.   As a courtesy, we provided you the option to donate your blinds in attempt to make the process easier.   This offer is usually very appreciated by our customers, and considered a value of their time and expense.   Our offer still stands, donate the working blinds to a local charity of choice, and provide us a copy of the donation receipt for a full refund.   You also have the option to ship the blinds back to us.  [redacted]
[redacted]   Please provide us the tracking number after you have shipped back your shade to us.   Once we have the tracking information we will issue a credit back to your account.   The Blinds.com Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund was processed and has appeared back on my credit card.  I feel this is an adequate resolution.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.   Please see attached receipt for my donation the roller shades from [redacted] Additionally, I would like to know how long this refund process will take.Best, [redacted]

Good afternoon, Our apologies, it appears are we receiving conflicting information from what we are told by the installation company and the information you have provided us. Do you have documentation from the glass specialist that came out? Please provide any invoice or documentation you may have. We continue to investigate to help resolve the issue. Sincerely,The Blinds.com Revdex.com Team

I appreciate your reply and screenshot of our product page and example photo.   However, I still do not have the details as to how this was misrepresented on our [redacted].   It depends on the fabric chosen and special features selected.   We do provide you the option for free samples prior to purchase.   We will this one time, split the cost of the order with you provide an additional $400 rebate.   The manual credit should appear on your cc statement in 5 to 7 business.   Sincerely,   The Blinds.com Revdex.com Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.   I do not, however, that the Revdex.com complaint was responded to in hours and I waited days to get the slightest response on the actual issue. If the issue has garnered anything like this type of service, we never would have gone to the Revdex.com and you would not be refunding me $50 now.

[redacted] Houston Metro Revdex.com   We see that you spoke with one of our managers on April 5th . They confirm that you were provided incorrect information from our company regarding this product.   The shade collection purchased does not offer side mount brackets or extension brackets for...

your particular mounting application.   You were informed by the manager to donate the blinds in question to a local charity of choice.   We have refunded your order in full. The manual credit should appear on your cc statement in 5 to 7 business days.   We are terribly sorry we could not help you with these windows and for the overall poor experience.   Sincerely,   The Blinds.com Revdex.com Team

After pulling the call it indicates you were told  to call within a few days of receiving your samples and just make sure you don't wait 3 months. This was not giving you permission for two months. It was expressed to emphasize to notify us as soon as possible. Also, you are not commenting on the portion where we told you to call within a few days. <-------------- As mentioned we will offer to split the cost, if you wish to proceed our offer still stands. Sincerely, Blinds.com Revdex.com