NuEssence

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by theAccording to our records, customer ordered our product on a day trial basis back on 04/15/ and paid the shipping and handling fee of $The trial expired on 04/29/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 04/30/and requested for the subscription to be cancelled, which we did .Customer called once again on 05/13/requesting a refund, our Customer Service issued the customer a 35% refund $which the customer acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refund $Here is the refund confirmation:$Trans ID: [redacted] dated 05/22/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that NuEssence’s website and products make no claims or references to an endorsement of any kindNuEssence’s website contains fully compliant and explicit Terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning endorsement and lack of clear terms, must be related to affiliate’s (3rd party) web pages, which NuEssence outsourcesThis instance has been noted by the company.According to our records, customer ordered our products (the NuEssence Skin and the NuEssence Eye ) on a day trial basis back on 02/16/and paid the shipping and handling fees of $and $The trial expired on 03/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/01/2016$for the NuEssence Skin and$for the NuEssence Eye.Customer had contacted our Customer Service on 03/15/2016and requested for the subscription to be cancelled and refunded.Our Customer Service immediately cancelled the account and had issued a35% courtesy refund $for the NuEssence Skin and $for the NuEssence Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the NuEssence Skin and $for the NuEssence Eye charged on 03/01/2016.Here are the refund confirmations:$Trans ID: [redacted] dated 04/18/$Trans ID: [redacted] dated 04/18/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.-- [redacted] *** [redacted] [redacted]

To [redacted] : id="docs-internal-guid-514f506c-90a7-7a5a-9972-3d8beca81322">Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the companyAccording to our records, customer ordered our product on a day trial basis back on 06/12/ and paid the shipping and handling fees of $and $The trial expired on 06/26/and due to the fact that the customer didn’t cancel they were charged $and $on 06/26/for the original shipments.The following the month the customer was charged $and $for a new shipment.Additional to the trial orders the customer also added a straight sell for $*** Customer had contacted our Customer Service to cancel on 08/02/and had requested a refund.Our Customer Services issued a refund for the charges on 07/26/in the amount of $and $We also issued a refund for the charges on 06/26/in the amount of $and $for any misunderstanding when placing the orderHowever we understand our customer’s concerns and will be issuing the remaining amounts $and $for the charges on 06/26/We have also refunded the charge of $ [redacted] charged on 06/12/2016.Here are the refund confirmations: $ [redacted] Trans-ID: [redacted] 08/02/$Trans-ID: [redacted] 08/02/ $Trans-ID: [redacted] /02/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.Please see the following check-out page for more information:www.nuessenceskin.comAccording to our records, customer ordered our product the NuEssence Skin on a day trial basis back on 03/21/and paid the shipping and handling fee of $The trial expired on 03/21/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer had contacted our Customer Service on 04/08/and requested for the subscription to be cancelled and refundedWe immediately granted the request and cancelled the account.Our Customer Service had issued a 75% courtesy refund $for the NuEssence Skin which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for any misunderstanding when placing the order $for the NuEssence Skin.Here is the refund confirmation:$Trans ID:dated 04/24/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--NuEssence SkinToll Free Customer Care: (877) 641-8073Email: info@nuessenceskin

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that NuEssence’s website and products make no claims or references to an endorsement of any kindNuEssence’s website contains fully compliant and explicit Terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which NuEssence outsourcesThis instance has been noted by the companyAccording to our records, customer ordered our product the NuEssence Skin on a day trial basis back on 02/01/and paid the shipping and handling fee of $The trial expired on 02/15/and due to the fact that the customer didn’t cancel they were charged $for the original shipment of NuEssence Skin.Customer had contacted our Customer Service on 04/08/and requested for the subscription to be cancelled.However the account was automatically cancelled prior to the customer calling in on 03/04/due to the customer’s account being flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.Even though the customer’s credit card company resolved it in our favor, we are happy to refund in this instanceHere is the refund confirmation : $Trans ID: [redacted] dated 05/07/

To 255);"> [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the companyAccording to our records, customer ordered our product on a day trial basis back on 05/06/ and paid the shipping and handling fees of $and $The trial expired on 05/20/and due to the fact that the customer didn’t cancel they were charged $and $on 05/20/for the original shipments.Customer had called to cancel on 05/20/and had requested a refund.Our Customer Services offered the customer a refund in the amount of $44.05,which the customer accepted and cancelled the account However only one account was successfully cancelled,resulting in the customer being charged the following month in the amount of $The customer had called in due to that charge and our Customer Service immediately issued the refund as the charge was made in error.We understand our customer’s concerns and, we’ll be issuing an additional credit as a courtesy in the amount of $Here is the refund confirmation: $Trans Id: [redacted] dated 07/14/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The website provides a specific phone number to call for your cancellation I used the telephone number in a timely fashion However, and most importantly, the phone number that they provide to their customers specifically for the purposes of cancelling is not in service The company can not provide a nonworking telephone number and then blame the customer for not contacting them in a timely manner Regards, [redacted] - [redacted]

To [redacted] [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the companyAccording to our records, customer ordered our product on a day trial basis back on 04/15/ and paid the shipping and handling fee of $The trial expired on 03/07/and due to the fact that the customer didn’t cancel they were charged $and $for the original shipmentsCustomer contacted our Customer Service on 03/21/and requested for the subscription to be cancelled, which we didCustomer also requested a refund however the customer had stated they had already filed a dispute with their financial institution.Our customer service informed the customer that in order to receive a refund they would need to call us with their financial institution on the lineCustomer did not call resulting in account being flagged as a chargeback ,however the customer’s credit card company resolved it in our favorRegardless we are happy to issue a refund in this instance and do apologize for the inconvenience A refund in the amount of $and $ has been issued.Here are the refund confirmations: $Trans Id: dated 05/28/$Trans Id: dated 05/28/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To 255);"> [redacted] Constran : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the companyAccording to our records, customer ordered our product on a day trial basis back on 05/14/ and paid the ship [redacted] and handling fees of $and $The trial expired on 05/28/and due to the fact that the customer didn’t cancel they were charged $and $on 05/28/for the original shipments.The following the month the customer was charged $for a new shipment.Customer had called to cancel on 06/29/and had requested a refund.Our Customer Services honored the request and refunded all the charges for any misunderstanding when placing the orderHowever one of the the refunds did not process due to a system errorWe have sent out a check refund in the amount of $Customer should receive the refund within the next days..Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the
terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product on a day trial basis back on 05/31/ and paid the shipping and handling fees of $and $The trial expired on 06/14/and due to the fact that the customer didn’t cancel they were charged $and $on 06/21/for the original shipments.However we understand our customer’s concerns thus, we’ll be issuing the desired refund for the charges on 06/21/in the amount of $and $.Here are the refund confirmations:$Trans Id: *** dated 07/13/2016$Trans Id: *** dated 07/13/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the
terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product on a day trial basis back on 06/12/ and paid the shipping and handling fees of $and $The trial expired on 06/26/and due to the fact that the customer didn’t cancel they were charged $and $on 06/26/for the original shipments.The following the month the customer was charged $and $for a new shipment.Additional to the trial orders the customer also added a straight sell for $***Customer had contacted our Customer Service to cancel on 08/02/and had requested a refund.Our Customer Services issued a refund for the charges on 07/26/in the amount of $and $We also issued a refund for the charges on 06/26/in the amount of $and $for any misunderstanding when placing the orderHowever we understand our customer’s concerns and will be issuing the remaining amounts $and $for the charges on 06/26/We have also refunded the charge of $*** charged on 06/12/2016.Here are the refund confirmations:$*** Trans-ID: *** 08/02/2016$Trans-ID: *** 08/02/$Trans-ID: ***/02/2016Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:
id="docs-internal-guid-5d9f3de9-723c-5623-d809-9bed2eedbcc5">Thank you for mediating this consumer complaint from our customer, Case Number:
***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that NuEssence’s website and products make no claims or references to an endorsement of any kindNuEssence’s website contains fully compliant and explicit Terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which NuEssence outsourcesThis instance has been noted by the company According to our records, customer ordered our product the NuEssence Skin on a day trial basis back on 02/01/and paid the shipping and handling fee of $The trial expired on 02/15/and due to the fact that the customer didn’t cancel they were charged $for the original shipment of NuEssence SkinCustomer had contacted our Customer Service on 04/08/and requested for the subscription to be cancelled.However the account was automatically cancelled prior to the customer calling in on 03/04/due to the customer’s account being flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions

To
255);">*** *** :
Thank you for mediating this consumer complaint from our customer, Case Number: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the
According to our records, customer ordered our product on a day trial basis back on 04/15/ and paid the shipping and handling fee of $The trial expired on 04/29/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentCustomer contacted our Customer Service on 04/30/and requested for the subscription to be cancelled, which we did .Customer called once again on 05/13/requesting a refund, our Customer Service issued the customer a 35% refund $which the customer acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the remaining refund $Here is the refund confirmation:
$Trans ID:*** dated 05/22/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.comViewridge Ave #200San Diego, CA 92123-1688To *** ***:Thank you for mediating this consumer complaint from our customer Complaint ID: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously
Before customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the NuEssence) on a day trial basis back on 01/31/and paid the shipping and handling fees of $4.95.Customer contacted out Customer Service on 02/15/and requested for the accounts to be cancelled which we did. We feel for our customer concerns and do apologize for the inconvenience, Unfortunately, we can not refund customer due that we have not billed customer for other than the shipping and handeling. Please relay this information to our customer and feel free to let us know should you have further questionsThe company takes hundreds if not thousands of new sales per day.NuEssence SkinToll Free Customer Care: (877) 641-8073Email: info@nuessenceskin

I recently filed a complaint regarding billing/collection issuesLong story short I was going to be billed/sent to collections for charges that I was not aware that I would be responsible for with my original orderWhen I called to complain, it was not a resolution that was satisfactory to both myself and the companyAnd one the customer service agents was less that helpfulSo when threatened with collections as the only alternative to resolve the matter I felt this was not appropriate business ethicsHOWEVER, I did receive a call a few hours later from the company who resolved my complaint and cancelled my order and cancelled all charges on my accountBecause I chose not receive feedback in my previous complaint I felt I needed to acknowledge the company's follow through and acknowledge the fact they they did, in the end, provide the solution that I originally requested