NuEssence

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the
terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product on a day trial basis back on 04/15/ and paid the shipping and handling fee of $The trial expired on 03/07/and due to the fact that the customer didn’t cancel they were charged $and $for the original shipments.Customer contacted our Customer Service on 03/21/and requested for the subscription to be cancelled, which we didCustomer also requested a refund however the customer had stated they had already filed a dispute with their financial institution.Our customer service informed the customer that in order to receive a refund they would need to call us with their financial institution on the lineCustomer did not call resulting in account being flagged as a chargeback ,however the customer’s credit card company resolved it in our favorRegardless we are happy to issue a refund in this instance and do apologize for the inconvenience A refund in the amount of $and $ has been issued.Here are the refund confirmations:$Trans Id: dated 05/28/2016$Trans Id: dated 05/28/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To
255);">*** *** :
Thank you for mediating this consumer complaint from our customer, Case Number: ***
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the companyAccording to our records, customer ordered our product on a day trial basis back on 05/31/ and paid the shipping and handling fees of $and $The trial expired on 06/14/and due to the fact that the customer didn’t cancel they were charged $and $on 06/21/for the original shipmentsHowever we understand our customer’s concerns thus, we’ll be issuing the desired refund for the charges on 06/21/in the amount of $and $.Here are the refund confirmations:
$Trans Id: *** dated 07/13/$Trans Id: *** dated 07/13/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:
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Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancelPlease note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company
According to our records, customer ordered our products (the Nuessence Skin and the Nuessence Eye) on a day trial basis back on 06/13/and paid the shipping and handling fees of $and $The trial expired on 06/27/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/27/$for the Nuessence Skin and $for the Nuessence Eye.Due to no cancellation the autoship program took effectThe following month, on 07/27/the customer was charged again in the amount of $for the Nuessence Skin and $for the Nuessence Eye also shipped two more productsCustomer contacted our Customer Service on 08/01/and requested for the subscription to be cancelled, which we did.Customer then requested a refundOur customer service had issued a courtesy refund of $for the Nuessence Skin charged on 07/27/and a courtesy refund of $for the Nuessence Eye charged on 07/27/However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 07/27/in the amount of $and will be issuing a full refund in the amount of $for the Nuessence Skin charged on 06/27/for any misunderstanding when placing the orderWe will also be refunding the remaining refund of $charged on 7/27/and a full refund of $charged on 06/27/for the Nuessence Eye.Here are the refund confirmations:
$Trans ID:*** dated 09/26/
$Trans ID:*** dated 09/26/$Trans ID:*** dated 09/26/$Trans ID:*** dated 09/26/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** Constran : Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the
terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product on a day trial basis back on 05/14/ and paid the ship*** and handling fees of $and $The trial expired on 05/28/and due to the fact that the customer didn’t cancel they were charged $and $on 05/28/for the original shipments.The following the month the customer was charged $for a new shipment.Customer had called to cancel on 06/29/and had requested a refund.Our Customer Services honored the request and refunded all the charges for any misunderstanding when placing the orderHowever one of the the refunds did not process due to a system errorWe have sent out a check refund in the amount of $Customer should receive the refund within the next days..Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** : 34, 34)">Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that NuEssence’s website and products make no claims or references to an endorsement of any kindNuEssence’s website contains fully compliant and explicit Terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning endorsement and lack of clear terms, must be related to affiliate’s (3rd party) web pages, which NuEssence outsourcesThis instance has been noted by the company.According to our records, customer ordered our products (the NuEssence Skin and the NuEssence Eye ) on a day trial basis back on 02/16/and paid the shipping and handling fees of $and $The trial expired on 03/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/01/2016$for the NuEssence Skin and$for the NuEssence Eye.Customer had contacted our Customer Service on 03/15/2016and requested for the subscription to be cancelled and refunded.Our Customer Service immediately cancelled the account and had issued a35% courtesy refund $for the NuEssence Skin and $for the NuEssence Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the NuEssence Skin and $for the NuEssence Eye charged on 03/01/2016.Here are the refund confirmations:$Trans ID:*** dated 04/18/2016. $Trans ID:*** dated 04/18/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--*** ***
*** *** *** *** *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company. According to our records, customer ordered our products (the Nuessence Skin and the Nuessence Eye) on a 14 day trial basis back on 06/13/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 06/27/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/27/2016 $89.95 for the Nuessence Skin and $88.10 for the Nuessence Eye.Due to no cancellation the autoship program took effect. The following month, on  07/27/2016 the customer was charged again in the amount of $89.95 for the Nuessence Skin and $88.10 for the Nuessence Eye also shipped two more products.Customer contacted our Customer Service on 08/01/2016 and requested for the subscription to be cancelled, which we did.Customer then requested a refund. Our customer service had issued a courtesy refund of $80.00 for the Nuessence Skin charged on 07/27/2016 and a courtesy refund of $78.15 for the Nuessence Eye charged on 07/27/2016. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 07/27/2016 in the amount of  $9.95 and will be issuing a full refund in the amount of $89.95 for the Nuessence Skin charged on 06/27/2016 for any misunderstanding when placing the order. We will also be refunding the remaining refund of $9.95 charged on 7/27/2016 and a full refund of $88.10 charged on 06/27/2016 for the Nuessence Eye.Here are the refund confirmations: $89.95 Trans ID:[redacted] dated  09/26/2016.      $88.10 Trans ID:[redacted] dated  09/26/2016.$9.95 Trans ID:[redacted] dated  09/26/2016.$9.95 Trans ID:[redacted] dated  09/26/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum products on a 14 day trial basis back on 03/15/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 03/29/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/29/2017 $89.10 for the Skin Cream and $88.10 for the Eye Serum.Customer had contacted our Customer Service on 03/29/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.Our Customer Service also provided the customer with a courtesy refund, $44.97 for the Skin Cream and $44.05 for the Eye Serum,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience,thus we will be providing the remaining refund $44.98 for the Skin Cream and $44.05 for the Eye Serum.Here are the refund confirmations:$44.98 Trans ID:[redacted] dated 04/11/2017.         $44.05Trans ID:[redacted] dated 04/11/2017.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.Tell us why here...

To
255);">[redacted] :
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.
Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.
According to our records, customer ordered our product on a 14 day trial basis back on 05/06/2016  and paid the shipping and handling fees of $4.95 and $4.99. The trial expired on 05/20/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 and $88.10 on 05/20/2016 for the original shipments.Customer had called to cancel on 05/20/2016 and had requested a refund.Our Customer Services offered the customer a refund in the amount of $44.05,which the customer accepted and cancelled the account.  However only one account was successfully cancelled,resulting in the customer being charged the following month in the amount of $89.95. The customer had called in due to that charge and our Customer Service immediately issued the refund as the charge was made in error.We understand our customer’s concerns and, we’ll be issuing  an additional credit as a courtesy in the amount of $44.05. Here is the refund confirmation:
$44.05 Trans Id: [redacted] dated 07/14/2016
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company. According to our records, customer ordered our products on a 14 day trial basis back on 03/01/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 03/15/2016 and due to the fact that the customer didn’t cancel they were charged $67.46 for the face serum and $66.07 for the eye cream on 03/26/2016 for the original shipments and the autoship program took effect. The following month, on  04/26/2016 the customer was charged again for both products $89.95 for the face serum and $88.10 for the eye cream and 2 more bottles shipped out .Customer had contacted our Customer Service on 04/30/2016 and requested for the subscription to be cancelled. We immediately honored the request and canceled the subscription. We also issued a 50% refund which the customer accepted $44.97 for face serum and $44.05 for the eye cream. We feel our customers concerns and apologize for any inconvenience,however the remaining balance for 04/26/2016 was already refunded on 05/01/2016. $44.98 for face serum and $44.05 for the eye cream.Here are the refund confirmations:$44.98 Trans ID:[redacted] dated 05/01/2016      $44.05 Trans ID:[redacted] dated 05/01/2016Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Dear Sirs,
This is to inform you that in response to my previous complaint to you, Nuessence has made a full refund to my account.  I want to thank you for your part in getting the refund back.  The refund was not a large monetary one; however, if you hadn't been involved they would not have applied the refund, period.
Companies that continue to scam well-intentioned buyers need to be pulled back from shoddy practices.  I hope that they change their advertising policies to include that if you try this product, you are entering a contract.  AND, I mean in LARGE PRINT! 
Thanks again for your help; keep up the good work for others who run into scams like this one.
Sincerely,
[redacted]
cc: ** 
 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Dear Sirs,This is to inform you that in response to my previous complaint to you, Nuessence has made a full refund to my account.  I want to thank you for your part in getting the refund back.  The refund was not a large monetary one; however, if you hadn't been involved they would not have applied the refund, period.Companies that continue to scam well-intentioned buyers need to be pulled back from shoddy practices.  I hope that they change their advertising policies to include that if you try this product, you are entering a contract.  AND, I mean in LARGE PRINT! Thanks again for your help; keep up the good work for others who run into scams like this one.Sincerely,[redacted]cc: **   Regards,
[redacted]

Revdex.com4747 Viewridge Ave #200San Diego, CA 92123-1688To [redacted]:Thank you for mediating this consumer complaint from our customer Complaint ID: [redacted].Our company...

strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.According to our records, customer ordered our products (the NuEssence) on a 14 day trial basis back on 01/31/2016 and paid the shipping and handling fees of $4.95.Customer contacted out Customer Service on 02/15/2016 and requested for the accounts to be cancelled which we did. We feel for our customer concerns and do apologize for the inconvenience, Unfortunately, we can not refund customer due that we have not billed customer for other than the shipping and handeling. Please relay this information to our customer and feel free to let us know should you have further questions. The company takes hundreds if not thousands of new sales per day.NuEssence SkinToll Free Customer Care: (877) 641-8073Email: [email protected]
{#HS:182239801-386413#}

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that NuEssence’s website and products make no claims or references to an endorsement of any kind. NuEssence’s website contains fully compliant and explicit Terms and conditions within all pages of website. The reference within the complaint filed, mentioning endorsement and lack of clear terms, must be related to affiliate’s (3rd party) web pages, which NuEssence outsources. This instance has been noted by the company.According to our records, customer ordered our products (the NuEssence Skin and the NuEssence Eye ) on a 14 day trial basis back on 02/16/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 03/01/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/01/2016$89.95 for the NuEssence Skin and$88.10 for the NuEssence Eye.Customer had contacted our Customer Service on 03/15/2016and requested for the subscription to be cancelled and refunded.Our Customer Service immediately cancelled the account and had issued a35% courtesy refund $31.48 for the NuEssence Skin and $30.83 for the NuEssence Eye which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $58.47 for the NuEssence Skin and $57.27 for the NuEssence Eye charged on 03/01/2016.Here are the refund confirmations:$58.47 Trans ID:[redacted] dated 04/18/2016. $57.27 Trans ID:[redacted] dated 04/18/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--[redacted]

To
255);">[redacted] Constran :
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.
Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.
According to our records, customer ordered our product on a 14 day trial basis back on 05/14/2016  and paid the ship[redacted] and handling fees of $4.95 and $4.99. The trial expired on 05/28/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 and $88.10 on 05/28/2016 for the original shipments.The following the month the customer was charged $88.10 for a new shipment.Customer had called to cancel on 06/29/2016 and had requested a refund.Our Customer Services honored the request and refunded all the charges for any misunderstanding when placing the order. However one of the the refunds did not process due to a system error. We have sent out a check refund in the amount of $89.95. Customer should receive the refund within the next 30 days..Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :
id="docs-internal-guid-514f506c-90a7-7a5a-9972-3d8beca81322">Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]
Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.
Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.
According to our records, customer ordered our product on a 14 day trial basis back on 06/12/2016  and paid the shipping and handling fees of $4.95 and $4.99. The trial expired on 06/26/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 and $88.10 on 06/26/2016 for the original shipments.The following the month the customer was charged $88.10 and $89.95 for a new shipment.Additional to the trial orders the customer also added a straight sell for $[redacted].
Customer had contacted our Customer Service to cancel on 08/02/2016 and had requested a refund.Our Customer Services issued a refund for the charges on 07/26/2016 in the amount of $88.10 and $89.95. We also issued a refund  for the charges on 06/26/2016 in the amount of $78.96 and $77.57 for any misunderstanding when placing the order. However we understand our customer’s concerns and will be issuing the remaining amounts $10.53 and $10.99 for the charges on 06/26/2016. We have also refunded the charge of $[redacted] charged on 06/12/2016.Here are the refund confirmations:
$[redacted] Trans-ID: [redacted] 08/02/2016
$10.99 Trans-ID: [redacted] 08/02/2016
$10.53 Trans-ID: [redacted]/02/2016
Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously.Even though the customer’s credit card company resolved it in our favor,  we are happy to refund in this instance. Here is the refund confirmation :$89.95 Trans ID: [redacted] dated 05/07/2016

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that NuEssence’s website and products make no claims or references to an endorsement of any kind. NuEssence’s website contains fully compliant and explicit Terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which NuEssence outsources. This instance has been noted by the company. According to our records, customer ordered our product the NuEssence Skin on a 14 day trial basis back on 02/01/2016 and paid the shipping and handling fee of $4.95. The trial expired on 02/15/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 for the original shipment of NuEssence Skin.Customer had contacted our Customer Service on 04/08/2016 and requested for the subscription to be cancelled.However the account was automatically cancelled prior to the customer calling in on 03/04/2016 due to the customer’s account being flagged as a chargeback for the disputed charges. Unfortunately, the chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.According to our records, customer ordered our product on a 14 day trial basis back on 05/06/2016  and paid the shipping and handling fees of $4.95 and $4.99. The trial expired on 05/20/2016 and due to the fact that the customer didn’t cancel they were charged $89.95 and $88.10 on 05/20/2016 for the original shipments.Customer had called to cancel on 05/20/2016 and had requested a refund.Our Customer Services offered the customer a refund in the amount of $44.05,which the customer accepted and cancelled the account.  However only one account was successfully cancelled,resulting in the customer being charged the following month in the amount of $89.95. The customer had called in due to that charge and our Customer Service immediately issued the refund as the charge was made in error.We understand our customer’s concerns and, we’ll be issuing  an additional credit as a courtesy in the amount of $44.05. Here is the refund confirmation:$44.05 Trans Id: [redacted] dated 07/14/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The website provides a specific phone number to call for your cancellation.  I used the telephone number in a timely fashion.  However, and most importantly, the phone number that they provide to their customers specifically for the purposes of cancelling is not in service.   The company can not provide a nonworking telephone number and then blame the customer for not contacting them in a timely manner.  
Regards,
[redacted]