Numotion

I would never rate this business with even a starI left Pilot GoGo scooter there for repairs, and after 6-phones call that were left to voice mail or never returned, I would persist and sometimes get a person, who would graciously give another of many excusesI never talked to a technician, but was told the cost would be over $ with no details Terrible, terrible customer serviceWe simple picked up the scooter and took it too another place

Dear Revdex.com Serving Denver/Boulder: This letter is in response to your notification letter of May 24, 2017, in which you informed us of a complaint about NumotionUnfortunately, we are unable to disclose any information about any customer without a valid HIPAA-compliant
release from that individualPlease know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customersShould you have any further questions, please feel free to contact me at *** *** or by email at ***. Sincerely,*** ***
*** *** ***
*
*** ***
*** *** ***

Re: *** ***; Case No. ***
This letter is in response to your notification letter of October 8, 2014, in which you informed us of a complaint about NumotionUnfortunately, we are unable to disclose any information about any customer without a valid HIPAA-compliant
release from that individual
Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers
Should you have any further questions, please feel free to contact me at ###-###-#### or by email at ***@numotion.com
Sincerely,
*** ** ***
Customer Experience Team
cc: *** ***

this has happened numerous times but this has effected my health and spine (no wheelchair weeks) I sent my wheelchair in for new batteries order sat on counter for a week until I called, excuses and excuses they blamed insurance (insurance had no call or claim sent to them yet)then blamed my doc who sent paperwork November 9th and finally November nd they looked at it harassed my doc and when done with their single request left (they always do this to stall since a monopoly they cannot handle work load) they say next said we need his notes from OT/PT less than years I replied you didn't need that and insurance said that was crap caught in a lie AGAIN AS ALWAYS I said months ago when you did a month repair (min repair waited months )while one in hospice and last summer months and months finally got my chair back December 8th BUT with no charger(cant use or sell wheelchair) so I had to cancel xmas plans this weekend and now all of xmas since I have no reliable wheelc

As sad as it is to say what I'm about to say and be as old as I am and having to say this, numotion don't have the? To actually tell the truth and treat people the way they would treat their own family members. When I found this company I thought I had died and gone to heaven. They were very attentive in the beginning, shortly thereafter their true colors were shown and they broke my heart. I believe that when you're in your golden years life should be comfortable and we should believe in what the truth really is. However, when people, others also say don't know what the truth is or can't tell the truth that's what hurts folks. I thought I could believe in this company after all I've been in the chair for almost 15 years and I've never suffered as much as I'm suffering right now. My son is having to push this heavy chair around with me in it to get into the bathroom to get me to the kitchen to get me back to my bedroom where I can sleep and I spend 95% of my time in that bedroom now where before I was able to get up and get out and enjoy my life. My life isn't worth living anymore due to the fact that I can't get this chair repaired I've been down since August of this year 2018, I'm so depressed and almost cry everyday. This is not who I am I'm a happy-go-lucky person and involved in so many things and to be locked away in my bedroom now it's crazy. This company has taken my life from me , my happiness my everything. I can't even go and do anything that I want to do or used to do. Well there it is I don't know what else to say I can't even give them one star because every time you call or talk to someone or text they put you off nonstop. I wanted so much to keep my chair it help my pain and one would think that when you have a chair that does that much for you that this company would do the right thing and fight 4 what's right for the patient. They drop the ball and walked away I got a letter stating that I was no longer their client I didn't do anything wrong. When you're ignored the way I was ignoring you will get a little bit upset they would get upset if someone treated them like they treated me. No disrespect meant just a lot of pain and agony, the pain I'm in and it is not just physical it's emotional abuse because I'm no longer comfortable.. when I call or text they say they're waiting on an order well that's been almost a month ago and it doesn't take that long I know the people in Lebanon Tennessee I've spoken with them I know what the turnaround time is if they have the part 24 to 48 hours that's the turnaround time. If they do not have the part on the Shelf 7 days that's exactly what they told me now if someone ordered the wrong part and the company sent the wrong part whose fault is that? Honestly, I wish they understood the pain really truly understood the pain if they did they wouldn't treat people like this if they had any Heart and Soul at all. The owner of this company he should be ashamed of the people that has been hired to work under his umbrella., unless, he's the same rate they are which I'm beginning to wonder

Initial Business Response /* (1000, 8, 2015/06/01) */
Dear Revdex.com Serving Eastern Missouri and Southern Illinois:
This letter is in response to your notification letter of May 14, 2015, in which you informed us of a complaint about Numotion. Unfortunately, we are unable to disclose...

any information about any customer without a valid HIPAA-compliant release from that individual.
Please know that we make every attempt to respond as quickly and completely to all customer concerns, and welcome input and suggestions from all customers.
Should you have any further questions, please feel free to contact me at (XXX) XXX-XXXX or by email at [redacted]@numotion.com.
Initial Consumer Rebuttal /* (3000, 15, 2015/06/11) */
To Whom It May Concern:
We are NOT satisfied with the response and lack of action on the part of NuMotion concerning providing Mrs. [redacted] (93-year old life-long resident of Missouri) with a power chair.
I am enclosing a copy of the review form, a Durable Power of Attorney, and the HIPPA Privacy Authorization Form and complete history of our experiences with this company, so that you will be able to look into this problem. This should eliminate the current excuse why NuMotion is unable to do their job.
WE ARE NOT READY TO HAVE THIS CASE CLOSED- AND ESPECIALLY NOT GIVE THEM A SATISFACTORY RESOLUTION! The problem still exists; we have had nothing but excuses from NuMotion.
I am also sending a copy of these forms to [redacted] NuMotion's Customer Advocate, who sent you the letter saying they could do nothing because they did not have the HIPPA. This should knock that excuse out of the water.
Please further investigate this company. We question whether they are legitimate in their dealings with Medicare. They certainly have not been honest in their dealings with us.

September 5, 2017   Response Via US MAIL: [redacted]
[redacted]
[redacted]
[redacted]   Re: [redacted]   Dear [redacted]:   This letter is in response to your...

notification letter of September 5, 2017, in which you informed us of a complaint about Numotion. Unfortunately, we are unable to disclose any information about any customer without a valid HIPAA-compliant release from that individual. Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers. Should you have any further questions, please feel free to contact the [redacted] Sincerely,     [redacted]
[redacted]
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Initial Business Response /* (1000, 5, 2015/04/06) */
Contact Name and Title: [redacted] Area Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@numotion.com
Invacare manufactures one of the most reliable chairs on the market so I am surprised by Mr. [redacted]'s experience....

Regardless Numotion wants every customer to be completely satisfied with the chair we provide and we stand behind every product we provide. I will contact Mr. [redacted] to find a solution for his wheelchair issues today.

NuMotion did a great job coming out and getting info on me for my new wheelchair. Thing went downhill fast from there. The order process took 110 days and every time I called I would get a different answer. They somehow always seemed to blame somebody else. When I finally received my chair, stuff that the rep told me would work, did not and they told me they offered no service on problems that I was having. I just learned that after filling out the review form that their corporate office sent out I am no longer a client of NuMotion.

May 26, 2017   Response Via Website: [redacted]   Re: [redacted]   [redacted]:   This letter is in...

response to your notification letter of May 26, 2017, in which you informed us of a complaint about [redacted]. Unfortunately, we are unable to disclose any information about any customer without a valid HIPAA-compliant release from that individual. Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers. Should you have any further questions, please feel free to contact us at [redacted] or by email at [redacted] Sincerely,     [redacted]
 
[redacted]

March 14,2014
 
Response Via US MAIL
 
Revdex.com of Western Pennsylvania 
400 Holiday Drive, Suite 220
 Pittsburgh, PA 15220
 
 
Re: [redacted]: CaseNo....

[redacted]
 
Dear Revdex.com of Western Pennsylvania:
 
This letter is in response to a notification letter we received about a complaint against our business.
 
We cannot admit or deny that [redacted] is or is not a patient. Without a HIPAA release from an individual, we are unable to provide any information.
In an effort to handle complaints we do make every attempt to contact our [redacted] any concerns they may have and address appropriately.
 
Should you have any questions, please feel free to contact me at ###-###-#### by email at [redacted].
 
Sincerely,
 
 
[redacted]
 
 
Customer Experience Team

Thank you for sending us this disputed request.  We have been in contact over the last three weeks via emails and letters regarding this client’s mobility equipment.  Client purchased batteries privately on 4/3/15. We went to see the client on 7/13 stating that the batteries were not...

holding a charge.  We were told by the manufacturer that it was a bad charger based on our readings.  We are out of network with the insurance so the client agreed to pay for the battery charger.  The charger was delivered to the client on 7/29/15 and a check was received for the down payment.  We received a call again to go out and returned to the home on 7/30. The batteries were not responding to the new charger.  We contacted the manufacturer of the batteries to get warranty ones shipped to us on 7/30/15. The client contacted us to go back out as soon as possible to replace the batteries right away. We went to the home with new batteries from our stock and rechecked the original charger which was functioning correctly.  We returned the check written to us the previous week for the charger and picked the charger up to return for credit.  The manufacturer is replacing our stock with the warranty batteries and the client received the new batteries with the original charger on 8/3/15.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
Ron Holmes P.S.  Numotion has taken care of this issue & I am completely satisfied.  Thanx for your assistance.

March 14, 2018   Response Via US MAIL: Revdex.com serving Eastern Missouri & Southern Illinois [redacted] St. Louis, MO 63102 Phone: [redacted]   Re: [redacted]; Case No. [redacted]   Dear Revdex.com serving Eastern Missouri & Southern Illinois:   This...

letter is in response to your notification letter of March 13, 2018, in which you informed us of a complaint about Numotion. Unfortunately, we are unable to disclose any information about any customer without a valid HIPAA-compliant release from that individual. Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers. Should you have any further questions, please feel free to contact the Customer Experience Team at [redacted] or by email at [redacted]@numotion.com. Sincerely,     [redacted] Customer Experience Representative   cc: [redacted]

I spoke to [redacted] via phone on 4/7/15. He had previously cancelled his order as he stated he did not want services from us, I then reactivated the order on 4/7/15. In the time we were processing his order he did have a repair rental chair to utilize while his was being fixed. [redacted] was...

also provided a loaner charger. As for the battery issue, we are very certain that are battery provider gives us quality product. If it does have issues then we have warranty processes in place.[redacted]'s equipment was returned on 6/29/15 and I do not see any open orders currently.

Re: [redacted]; Case No. [redacted] Dear Revdex.com of Western Pennsylvania: This letter is in response to your notification letter of June 24, 2015, in which you informed us of a complaint about Numotion. Unfortunately, we are unable to disclose any...

information about any customer without a valid HIPAA-compliant release from that individual.Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers.Should you have any further questions, please feel free to contact me at ###-###-#### or by email at [redacted].Sincerely,  Ramona T. M[redacted]Customer Experience Team cc: Ricardo Garcia

Initial Business Response /* (1000, 5, 2015/10/26) */
Contact Name and Title: [redacted] - OM
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: [redacted]@numotion.com
Mr. [redacted] contacted us for service for his [redacted] Scooter on 6/19/15 and we scheduled an in-house appointment. The...

equipment was brought in on 6/23/2015 and it was determined that the 9 year old equipment was past its useful life and he is better off going through the process for new equipment. The referral from our Service & Repair department was passed to our sales department on 6/24/15. On 6/24/2015 our customer care coordinator, [redacted], called and left a message on Mr. [redacted]'s voicemail. We have not yet received a call back from Mr. [redacted] or his sister. This is the only history I have regarding this complaint.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
No equipment was ever taken. [redacted] and the sales guy that came out to the home never mentioned to us that the scooter was past its life. Both stated that the simple request I made on the foot plate was doable.
No call was ever made to me about scheduling or denying the repairs.

Initial Business Response /* (1000, 5, 2017/03/10) */
Contact Name and Title: [redacted] Operations Mngr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@numotion.com
On [redacted] we received a fax from [redacted] regarding another individual he was working with. On [redacted] after...

receiving the fax we made a phone call to [redacted], he was not available but a message was relayed to his nurse that we did receive his fax but he had the wrong location, however we would be forwarding it to the correct location and gave the correct location, phone number and contact information to the nurse as well.

The only correspondence we had with [redacted] was the one fax on [redacted]

Dear Revdex.com Serving Central, Northern and Western Arizona:This letter is in response to your notification letter of December 19, 2014, in which you informed us of a complaint about Numotion. Unfortunately, we are unable to disclose any information about any customer...

without a valid HIPAA-compliant release from that individual.Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers.Should you have any further questions, please feel free to contact me at ###-###-#### or by email at [redacted].[redacted]@numotion.com.Sincerely, [redacted]. [redacted]Customer Experience Team