Numotion

Review: NuMotion sent a technician out to install parts on my electric scooter which was working fine. I cannot walk and use the scooter to get around both my apartment and my neighborhood. This was May 29, 2014. The next morning [redacted] my scooter, would not start. I called NuMotion who sent a technician on May 31. The company left me stranded on my bed to stew in my own juices for 2 days. I call this reckless endangerment.The company took three and a half months to repair [redacted]. I was given a loaner which they refused to repair: the batteries wouldn't hold a charge so I missed lots of medical appoints; the brakes were failing allowing [redacted] to coast longer and longer distances before coming to a stop; and the company refused to swap [redacted]'s swivel seat for the rigid one on the loaner. No one ever apologized for the trouble their incompetent service caused me. NuMotion refused my phone calls and never responded to voice mail. A complaint to national headquarters got me nowhere.When [redacted] was returned on September 11, the only apology I got was from a tech on his first day.NuMotion provides inferior equipment, lousy service, non-existent customer care yet charges top dollar. This round of repairs billed my insurance nearly $4,000, twice the purchase price.Desired Settlement: I would like $2,100 to purchase a [redacted] scooter from a different manufacturer. for about the same price the [redacted] is orders of magnitude better than [redacted].I would also like a written apology from NuMotion.

Business

Response:

Re: [redacted]; Case No. [redacted]

This letter is in response to your notification letter of October 8, 2014, in which you informed us of a complaint about Numotion. Unfortunately, we are unable to disclose any information about any customer without a valid HIPAA-compliant release from that individual.

Please know that we make every attempt to respond quickly and completely to all customer concerns, and welcome input and suggestions from all customers.

Should you have any further questions, please feel free to contact me at ###-###-#### or by email at [redacted]@numotion.com.

Sincerely,

Customer Experience Team

cc: [redacted]