Nutra-SX Products Reviews (%countItem)
Nutra-SX Products Rating
Address: 2172 Gulf Gate Dr STE 276, Sarasota, Florida, United States, 34231-4813
Phone: |
Show more...
|
Web: |
www.trygreenvibe.com
|
Add contact information for Nutra-SX Products
Add new contacts
Charged for trial only samples with no explicit summary of automatic subscription on website or in emails.
I purchased a '14-day trial' of the NutraSX products on 3/21/2019 online (order #***). I received the product 3/25/2019. In the followup emails and on their website, there is absolutely no explanation of this being an automatic subscription of $79.95 nor of the requirement to call after 14 days to cancel; this is also 14 days after ORDER PLACED, not after receiving the product. I called after seeing my charge on 4/4/2019, which was only 13 days after 3/21/2019 and was told it was already 14 days and I would not receive a refund. If there had been directions to call after 14 days to cancel, I would have done that as the product did not work.
I would like a refund of the $79.95 to my account.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 79.95. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 4-4-19; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your quick response and the resolution as I requested. I have received an email that my account has indeed been cancelled as of 4/4/19. I hope you will consider making the terms more clear in your advertising in the future. As customer service is important to you, I would also suggest you align yourself with the Revdex.com as that will ensure both you and your customers have a more satisfying relationship.
I ordered this thinking it was a free trial. Just found out I will be charged 79.95 every two weeks. I do not want and have tried to call no answer.
Ordered from facebook. I thought it was a free trial it never said any thing about it being a monthly supply. If it had I would I have not ordered it. I feel like I was scammed. It needs to be better advertised. Fault advertisement.
I not not want the monthly pills and don't want my card charged please cancel. I have tried to email and call and no one will return my calls or emails.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. The charge was declined, so no money was taken from her account. Because customer satisfaction is very important to us, we would like to confirm that her account with us was cancelled on 4-4-2019; therefore, she will not receive any further shipments or charges to her account. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Free trial turned supposedly 30 days. Now being charged 79.95 for a free trial product. I think not!!!!
being billed 79.95 a month for subsciption I never agreed to. Was trial offer only. I need to cancel the subscription and get a refund for order billed today April 2, 2019. I signed up for a free trial with no mention of subscription in the ad or in the terms and conditions,( I read them).Today 4/2/2019 the company started charging my credit card. I've tried to call them to cancel but only get a message machine. How can I get a hold of them to cancel this? And I would like to cancel this "subscription " process and get this soled before you try to take it out of my account. I still have the bottle never opened it. Will gladly send it back. I need this solved ASAP!!! . This is a dishonest business practice
Stop trying to charge my card!!!!
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we would like to confirm that her account with us was cancelled on 4-3-19; therefore, she will not receive any further shipments, or charges to her account. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. They cancelled everything
I signed up for a free trial bottle of diet pills and I my debit card was charged $79.95. I didn't see anywhere that I would be charged that much.
I signed up to get a free trial bottle of Nutra SX and my debit card was charged $79.95. Had I of known I would have been charged that much I definitely wouldn't of signed up. I tried to call to get my money back and I only get an answering machine. While I was signing up for the free trial bottle I didn't see anything about being charged that much money. They shouldn't be allowed to falsely advertise like that.
I just want my money back and to not be charged anything in the future.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 79.95. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 4-1.19; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Money taken from bank account ! !
being billed 79.95 a month for subsciption I never agreed to. Was trial offer only. I need to cancel the subscription and get a refund for order billed today 10/31/2018. I signed up for a free trial with no mention of subscription in the ad or in the terms and conditions,( I read them).Today 10/31 the company started charging my credit card. I've tried to call them to cancel but only get a message machine. How can I get a hold of them to cancel this? And I would like to cancel this "subscription " process and get a refund of 79.95. This is a dishonest business practice
Refund
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 79.95 on 3/22/2019. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 3-22-2019; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept theis decision because there will be no more money coming out of my account and the money that was taken is being refunded
was recently charged $79.95 for a subscription I was wrongfully signed up for. I did agree on the shipping fee, but never on the full twice a week Pay
I was recently charged $79.95 for a subscription I was wrongfully signed up for. I did agree on the shipping fee, but never on the full twice a month subscription. I believe my order # was *** , I would like a refund, as I no longer would like to be subscribed to this company for these Nutra SX pills. I tried to call your company, and I am automatically sent to your recording machine. I left a voicemail on 03/17 indicating that I would like to cancel any and all subscriptions.
I would like a full refund on the product, and I will no longer like to do anything with Nutra SX.
After reviewing Mr. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Mr. a total amount of $ 79.95. Please allow 3-5 business days for this refund to process on to his bank account. In addition, we would like to confirm that his account with us was cancelled when he called in on 3/18; therefore, he will not receive any further shipments. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
UNAUTHORIZED DEDUCTION OF FUNDS FROM MY CHECKING ACCOUNT FOR PRODUCT NOT ORDERED
DID NOT AUTHORIZE THESE DEDUCTIONS
03/13/2019
DEBIT CARD PURCHASE NOBLEFORSKOLINJOY.COM SUNSET BEAC NC
$69.95
03/12/2019
DEBIT CARD PURCHASE NOBLEGARCINIAJOY.COM SUNSET BEAC NC
$79.95
THE 2 DEDUCTIONS ABOVE WENT THRU MY BANK ACCOUNT WITHOUT ME AUTHORIZING THESE PURCHASES. THIS HAS LEFT ME IN A FINANCIAL BIND. I AM A WIDOW AND HAVE ONE INCOME. I HAVE THE BANK CHECKING INTO WHY THEY LET THESE PROCESS. I DO NOT WANT THEIR PRODUCTS AND I DO WANT MY MONEY REFUNDED IMMEDIATELY. I WILL BE TURNING THIS OVER TO THE PNC FRAUD PREVENTION SERVICES, IF I DO NOT SEE THIS BACK INTO MY ACCOUNT BY MONDAY THE 18TH.
NOTHING IN ANY OF YOUR ADVERTISEMENTS FOR FREE SAMPLE BOTTLES, MENTIONED ANYTHING ABOUT CANCELING OR THAT THEY WOULD MAKE THESE DEDUCTIONS WITHOUT MY PERMISSION.
I DID NOT EVEN GET AN INVOICE SO THAT I WOULD HAVE A REFERENCE NUMBER ON THE FREE SAMPLES. ALL I HAVE IS THE DATE AND THE 2 COSTS FOR SHIPPING AND HANDLING. I REQUESTED THEM ON 2/25/2019 AT 8:08 PM ONE WAS $4.95 AND THE OTHER WAS $4.99. THESE CLEARED MY BANK ON 2/27/2019 TO THE ACCOUNT OF XXXXX5926 NC.
PLEASE REFUND MY MONEY ASAP AS I AM DESPERATELY IN NEED OF THESE FUNDS.
I WOULD LIKE TO HAVE THE FUNDS TAKEN FROM MY ACCOUNT TO BE REFUNDED ASAP AS I AM IN A FINANCIAL DIFFICULTY NOW.
After reviewing Ms. complaint, we would be happy to refund her money, but she is not listed as a customer of ours.... Could these products have been purchased under another name? We have looked under the name and address provided here and there is no *** in our system as a customer? Could these products have been purchased from another company? Please advise, with what other name or address our product would be ordered under and we will be happy to rectify this misunderstanding.
(The consumer indicated he/she DID NOT accept the response from the business.)
When my emails to the support address continued to be returned for not existing. I began calling the number 833-547-4335 and no one answered, so I googled the number and found that this business was using the same number. see below
Business Details
This is a multi-location business.Need to find a different location?
Revdex.com File Opened:
5/14/2018
Alternate Business Name
Garcinia Cambogia
GGPForskolin
GGPGarcinia
Read More
Contact Information
Principal
Ms. Mary W., Account Manager
Customer Contact
Ms. Mary W., Account Manager
Additional Contact Information
Phone Numbers
(833) 547-4335
(855) 696-9088
here is the contact information that I finally was able to find. address:11523 Palmbush Trail Suite 107 Bradenton, FL 34202
Email: [email protected]
toll free customer care: Customer care: 833-547-4335
This number is what linked me to the Nutra-SX site
After reviewing Ms. complaint, we would like to apologize for the misunderstanding.I could not find her in our system until the attachment she sent help identify where to look her order up. It was not nutra sx. When she sent this complaint we attempted to call but have not heard back. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have issued a full refund including shipping and handling. Ms. a total amount of $ 159.84. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 3/20; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this *** have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the response I received from this Company and want to thank them for refunding my money so quickly.
Over charged for an order and signed up for a subscription.
Hi I am looking to cancel my order, because I was not informed that my order would include a subscription of the product. When I ordered this product (Nutra-SX Garcian Cambogia) the website stated that it was for a trial, it did not tell me that there would be a subscription added to the product,I have not received an email confirming my product. I have emailed and called the customer service department several times and have not got an email or call back to cancel my order. I would like my order to be cancelled ASAP.
I want my order to be cancelled and an email confirming my cancellation and I want a full refund of the product and subscription
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping 4.95 Because customer satisfaction is very important to us, we have refunded Ms *** 4.95 . Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 3/4/19 therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
They have not charged me any additional fees, stopped my unwanted subscription and cancelled my order. Thank you.
Advertising was false. Company is a scam.
Terms and Conditions were not made clear. I want a refund of total charges made to my account and cancel my subscription. I came across an ad online that stated I would only be charged for shipping and handling. I didn't see such a big deal about it so I ordered it. However, a month after I looked on my checking account and was charged for not one, but two separate transactions. The first being $69.95 and then another charge of $79.95. This is a total scam. The terms and conditions weren't made clear before purchasing. I've tried to contact them several times but I have received no answer or response. I called my bank and now have to wait until the charges are posted before I can dispute these charges. They charged me $150!
They finally gave me address that product can be returned but cant send signature required. & that was only after I told them they were a scam & that I was contacting the Revdex.com. They were real nasty on the phone & told me that obviously I couldn't read right or I would have seen how it works. Nowhere does it say that after s&h for troal bottle that you actually get charged 69.95 &79.95 for each product. I thought was for next shipment & they stated that it was for the trial bottles. Ad does not state that at all. I have also contacted my CC company to investigate. I have no problem sending product back as it is unopened & I never completed the purchase in the first place or I would have stopped it then. I want a FULL REFUND!
Company is a total scam. I am wanting a full refund of 159.84 since ad was false. Yes this includes the S&H.
After reviewing this complaint from Mrs ***, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded this customer a total amount of $ 149.90. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 1/24 ; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Misadvertizement of free product and subsciption
Received free product. 3 days later they tried to bill me 79.95 which was never disclosed to me
Making sure billing is cancelled and no future billing is every done. No future contact with company
After reviewing ***, *** complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded a total amount of $ 149.90. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 1-26 trans id# XXXXXXX and refunded -$79.95; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
being billed 79.95 a month for subsciption I never agreed to. Was trial offer only.
I need to cancel the subscription and get a refund for order billed today 10/31/2018. I signed up for a free trial with no mention of subscription in the ad or in the terms and conditions,( I read them).Today 10/31 the company started charging my credit card. I've tried to call them to cancel but only get a message machine. How can I get a hold of them to cancel this? And I would like to cancel this "subscription " process and get a refund of 79.95. This is a dishonest business practice.
Please cancel subscription and refund 79.95 to credit card. product has not been shipped yet.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product; all of this info is in the terms and conditions and agreed to when placing the order. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 79.95. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled on 11/5; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I received credit on my statement 11/6.
Thank you for your assistance.
I order a free sample paying shipping only and they sent me another set of nutra sx master cleanse and garcian cambogia for a full charge.
I order a sample of The gArcinia and was charged just for shipping like I was supposded to be but now they sent me another at full charge. I do not want them. I would like to return these and get a full refund but the number listed is invalid.
Second shipment came 10/3/18 and I tried calling today 10/3/18. it was charged out on my account on 9/28.
I order a sample of The gArcinia and was charged just for shipping like I was supposded to be but now they sent me another at full charge. I do not want them. I would like to return these and get a full refund but the number listed is invalid. Second shipment came 10/3/18 and I tried calling today 10/3/18. it was charged out on my account on 9/28.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 149.90. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 10/3; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
contact was made and refund was received.
Hi I am looking to cancel my order, because I was not informed that my order would include a subscription of the product.
When I ordered this product (garcinia) the website stated that it was for a trial, it did not tell me that there would be a subscription added to the product,I have not recieved an email saying the product has been shippedyet so I would like to cancel my order
.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we would like to confirm that her account with us was cancelled when she called in on 10/01; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Terms and Conditions were not made clear. I want a refund of total charges made to my account and cancel my subscription.
I came across an ad online that stated I would only be charged for shipping and handling. I didn't see such a big deal about it so I ordered it. However, a month after I looked on my checking account and was charged for not one, but two separate transactions. The first being $69.95 and then another charge of $79.95. This is a total scam. The terms and conditions weren't made clear before purchasing. I've tried to contact them several times but I have received no answer or response. I called my bank and now have to wait until the charges are posted before I can dispute these charges. They charged me $150!
I want a full refund of $149.99 and to cancel my account/subscription!
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. In addition, we would like to confirm that her account with us was cancelled when she called in on 9/24; therefore, she will not receive any further shipments. A refund was not requested at that time and it looks like Ms. went to the bank to have the charges reversed, normally we are more than happy to do a refund as long as products are returned and unopened. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
I signed up for the Nutra SX trial and have been getting billed twice a month for roughly $80.
Nowhere did I ever see when I was signing up for this product was a choice or option or an agreement from me to this business that I was allowing roughly $80 to be paid to this business twice a month. Everytime I have tried to make contact with this business I am directed to the customer service line and nobody ever answers. Ive left my name and number multiple times for the past two months and still have got nothing. This is a scam and I am very much upset and wish to be fully refunded for both months this has occured.
I will only be satisfied will full a refund.
After reviewing Mr. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Mr. a total amount of $ 319.68 for the charges from Aug & Sept. A check will be sent to the address provided. In addition, we would like to confirm that his account with us was cancelled when he called in on 9/24; therefore, he will not receive any further shipments. When he called he agreed to return products for refund, we have not received them yet and would appreciate it if we could get those returned as soon as possible. We hope he is satisfied with our business and we would like to apologize for any inconveniences this may have caused. Our email address is [email protected]
(The consumer indicated he/she ACCEPTED the response from the business.)
I fully accept Nutra SX's response because they are offering a full refund.
I ordered this product about 15 days ago and have yet to get it, was charged $150 unknowingly, and recently found out this was all a scam.
I ordered the product from the company on September 5, 2018 for only a trial of $9. 15 days later I have yet to receive the product and was charged with $79.95 this morning on September 20th as well as another charge of $69.95, a total of $149.90 unknowingly. I have also recently found out this product and company is a total scam, for I know many other people have dealt with this company and its problems. I contacted the company this morning about a refund and cancelling my subscription. They already contacted me and cancelled my order. I plan on calling the company soon for my refund, but I was informed by other customers that calling them is no help and does not work. If nothing else works after this I will contact my bank on a full refund.
I want a 100% refund of $149.90
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 149.90. Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled when she called in on 9/20/18; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
Tracking History
September 13, 2018, 11:27 am
Delivered
ALBANY, NY 12222
Your item was delivered at 11:27 am on September 13, 2018 in ALBANY, NY 12222.
September 13, 2018, 8:45 am
Arrived at Post Office
ALBANY, NY 12288
September 13, 2018, 8:32 am
Sorting Complete
ALBANY, NY 12222
(The consumer indicated he/she ACCEPTED the response from the business.)
The terms and conditions were not made accessible when purchasing the product. Thus by purchasing the product you are bound to the faulty terms.
The product was advertised to me on social media for a low price. I thought why not give it a try. When purchasing the product the terms & conditikns were not easily seen or coud not be found in the typical bold/hyperlinked lettering. But by buying the product thats you, accepting their terms and conditions. Apparently in the terms and conditions are were they state that the product is intended for 14 days and if you dont cancel your account or return the product (unopened) they will charge you a monthly fee (their words not mine). After I purchased the product I get a call from their shipping plant letting me know my product will be shipping, they ask me to confirm my address then ask me to pay. I tell them I paid already and hang up. I proceed to call the number I have from a confirmation email and leave a message asking them to verify the legitimacy of their business. And that if this is a scam to cancel my order and refund me my money. I do not hear back. And today 9/6/18 I see a charge on my cc for $79.95. I call the same number again and ask for the reasoning of the charge, they notfiy me that Its the full price for the product. I ask for a refund and they cancel the 2nd charge but state they can give me 50% of the 79.95. I proceed to tell them that, that was not states anywhere when buying the product. Theh then state its in the t&c's but the t&c's were not made accessible when originally purchasing the product. The t&c's are almost hidden. Then I mentioned the 1st initial call I made asking for their legitimacy and the rep states I should of called a second time to inquire more. But as a business they should of reached out, since I as a consumer am asking for them to confirm or deny their legitimacy. The charge is currently still pending but I have notified my credit card immediately and look forward to fixing this matter. And also bringing awareness to this scam like business' practice.
Refund for $79.95 charge made on credit card
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 79.95 Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the business' response and decision to fully refund me the charge of $79.95 to my credit card. In addition to their statement to Revdex.com, I'd like an email confirming the actions.
Fraudulent company removing funds from my account.
I ordered a trial sample for S&H only. Apparently there was an underlying fine detail about a subscription plan. I contacted the company in writing via email to let them know I never received and not to bill me. They said it had been delivered. I did not receive this merchandise. I now see they have billed me four times in the last two months for a total of $309.75. They bill under a "newspaper subscription plan" with a totally different name I have filed a dispute with the bank and also contact the company to let them know they are being reported for fraud.
I want a direct refund of the money taken from my account without approval and for merchandise not delivered.
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 309.74. In addition, we would like to confirm that her account with us was cancelled when; therefore, she will not receive any further shipments. We have not received any of the products back for return nor have we received any calls to cancel or request for refund, as we normally refund once we receive the products back for return/refund. Also, any of our charges should come up on her account under *** or *** We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
I ordered a free trial and paid the shipping. I have tried to call and cancel. The customer service number is a bogus voicemail box. It has a recording that never changes. No one ever answers. The only time they returned my call is when I did not leave enough information and called prior to 8:00 am. I have called a half a dozen more times with no responses. I have emailed multiple times to cancel and they respond that I MUST call. Never ending circle. Have been charged twice now and filed disputes with my credit card company. It is a scam and the stuff doesn't work!
Product_Or_Service: NutraSX
Order_Number:
Contact by the Business No more charges or shipments!
After reviewing Ms. complaint, we would like to apologize for the misunderstanding. We do not offer sample sizes and for this reason we allow our customers to try our full 30 day supply of product at only the cost of shipping and handling for a limited time of 14 days. Once your trial period expires, you are billed the retail price of the product. Because customer satisfaction is very important to us, we have refunded Ms. a total amount of $ 164.85. She was refunded $79.95 on 7/8/18 and $84.90 on 9/4/18 Please allow 3-5 business days for this refund to process on to her bank account. In addition, we would like to confirm that her account with us was cancelled; therefore, she will not receive any further shipments. We hope she is satisfied with our business and we would like to apologize for any inconveniences this may have caused.
(The consumer indicated he/she ACCEPTED the response from the business.)
I need to cancel the subscription and get a refund on prior products.
I signed up for a free trial and afterwards the company started charging my card. I've tried to call them to cancel but only get a message machine. I've tried the number and website that you the Revdex.com are advertising for them, but they are closed down. But today I just got another product and $79 charged to my account. How can I get a hold of them to cancel this? And I would like to return unopened products and get my money back. This is a scam.
I want to return three bottles of the Garcinia product and I want $79 back for each bottle that are unopened for a total of $240.
Some of these bottles are past the time I can take them back. The terms and conditions were very clearly stated. I refunded 50 % for two bottles and she got full refund for two bottles. I think that is a fair compromise to this situation.
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm thankful for the refund.