NuvaLift

Review: I purchased a sample of NuvaLift product for $4.95. When I received the sample I called within 48 hours to cancel any further shipments. NuvaLift, however, did NOT cancel my "account" and charged my credit card and shipped another one at full price. I called today to inquire as to why they had not cancelled my account as requested. Of course they replied they didn't have any record of my cancellation. They also said a second shipment was on it's way! They said I could return the shipment that was not yet rec'd, but that they would not accept the first package I rec'd and had not opened.Desired Settlement: I wish to return and have a full credit for the package that was sent in error as well as the package that "is on it's way".

Business

Response:

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 12/11/13. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 12/25/13, when the trial period ended.

Ms. [redacted]'s contacted our company on 2/26/14 to cancel her subscription. Her subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order. After reviewing Ms. [redacted]’s account, we do not have evidence that there was an is[redacted] on our end with not following through with a cancelation request. We did receive Ms. [redacted]'s returned product and would be happy to refund her the cost of that product she returned.

As stated above, we are willing to go ahead and refund the $84.87 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Review: I ordered the product as a free trial just pay shipping and handling. I was billed for the total price after having the product for under a month. I thought that they had put me on a program to receive another supply so I called to cancel and not to have anymore sent. The customer service person said that I was charged for the product that I received as a trial offer because I failed t call back and cancel within 15 days of receiving my trial offer. The company refused to offer a refund even when I said that I would send the unused portion back.Desired Settlement: I firmly believe that I deserve a Credit Card Refund because I don't recall seeing anything in the on-line advertisement that stated a phone call had to be made in 15 days.

Business

Response:

The customer has the ability to cancel at anytime by calling our Customer Support

Team or emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on nuvalift.com, the pamphlet, and the package

the product is shipped in. The terms are disclosed clearly on nuvalift.com where the

customer ordered their product. The customer has to also click "I agree to the terms

and conditions" twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are disclosed

directly on the ordering website, not only on the bottom of the first page, but also

highlighted in a large white box on the second page where the customer inputs their

card information as well as sent out with the product.

Specifically, this customer placed their order on 4/17/14. This is when they paid

the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since

we did not receive a request for cancelation and/or a returned product during the

allotted trial period, the customer was charged for the full-month’s supply on the

15th day, 5/1/14, when the trial period ended.

[redacted] contacted our company on 5/15/14 to cancel her subscription. Her

subscription was canceled but she was not issued a refund because this charge was

in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we

stand by our policies and we would like to reiterate that our customers accept the

terms and conditions two separate times to process their orders. We state the

terms and conditions clearly. Terms and conditions are located on the website, and

should be read as they are there for a reason. Please refer to our website. http://

nuvalift.com

Business

Response:

The customer has the ability to cancel at anytime by calling our Customer Support

Team or emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on nuvalift.com, the pamphlet, and the package

the product is shipped in. The terms are disclosed clearly on nuvalift.com where the

customer ordered their product. The customer has to also click "I agree to the terms

and conditions" twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are disclosed

directly on the ordering website, not only on the bottom of the first page, but also

highlighted in a large white box on the second page where the customer inputs their

card information as well as sent out with the product.

Specifically, this customer placed their order on 4/17/14. This is when they paid

the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since

we did not receive a request for cancelation and/or a returned product during the

allotted trial period, the customer was charged for the full-month’s supply on the

15th day, 5/1/14, when the trial period ended.

Ms. McCauley contacted our company on 5/15/14 to cancel her subscription. Her

subscription was canceled but she was not issued a refund because this charge was

in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we

stand by our policies and we would like to reiterate that our customers accept the

terms and conditions two separate times to process their orders. We state the

terms and conditions clearly. Terms and conditions are located on the website, and

should be read as they are there for a reason. Please refer to our website. http://

nuvalift.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: They advertise a 30 trial period and bill you after 15 days.Desired Settlement: Stop using scam business methods to get a customer.

Business

Response:

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly

on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 6/6/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period.

Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s

supply on the 15th day, 6/21/14, when the trial period ended.

The customer contacted our company on 6/24/14 to cancel their subscription. Their subscription was canceled but they were not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing their order.

We apologize for the misunderstanding, and are going to go ahead and refund the $84.87 for this complaint. However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a free trial and paid $4.95 but days later my account was charged $84.87. I had saved the packing slip where I found the phone # and called them to get a refund for the unauthorized charge and was told they did not refund and it was on their terms and conditions which I never saw in the ad. On the same day I had ordered someone called me from NuvaLift saying my account didn't go through and wanted my acc. #. I refused and told her to cancel the order which apparently was not. There was a .05 charge on the $4.95 and .85 charge on the 84.87 described as a foreign transaction fee GB and don't know what that was.Desired Settlement: Would like to have my account credited for the $84.87 +.85 fee for a total of 85.72.

Business

Response:

nasty customer service, did not know I was being charged for the initial trial nor are the customers informed of the cost! it's not even on the packing slip and when I called to cancel, the CSR danced all around answering how much I was charged. Then when I complained, she was nasty and said to return the produce you do NOT get the full amount back and have to pay a $12 restocking fee? really? for a tiny package? this is a scam and it sucks they don't make it right. I feel like the entire amount should be refunded.

Trail offer for shipping and handling only $4.95. Than in 15 days charge goes through for $84.87. Customer service is very unwilling to refund the charge. Has answers for everything. Complaints must happen daily! No phone number for the headquarters.

Review: I was offered a sample of a product that led me to believe it was a free sample. It turned out to be a subscription to a monthly purchase. The business states that (well hidden apparently) in their terms and conditions is a statement that this is not, in fact, a free sample but a monthly subscription that must be canceled by phone. I don't doubt that it is in there somewhere but offer is clearly set up to make people believe they are receiving a free sample, not a subscription. I only discovered it was a monthly subscription when my credit card was charged.

I called to request a refund and make sure I would not receive additional product and was told they have a "no refund" policy but (out of the goodness of her heart I guess) the agent would apply an employee discount and refund half my money. I accepted the offer because it was the only way to get off the phone but find this a totally unacceptable solution. This business practice has guaranteed that I will never buy anything from them again - and will provide reviews and negative recommendations wherever I can - but in the meantime I'm still out over $40 for something I (admittedly stupidly) didn't know I was buying.

Had my money been refunded and the subscription canceled I may have considered additional purchase of the product - once I had an opportunity to try it - but this unfortunate practice has left me disgusted and determined to never purchase from them.Desired Settlement: I doubt that I can effect any change in their business and advertising practices, it may well be a legal though reprehensible practice. However, only by making sure that the know they've permanently lost one or more customers could I hope to make a difference.

Business

Response:

September 25, 2014

Complaint

ID: [redacted]

We would like to acknowledge receipt of Ms. [redacted] complaint and appreciate the chance to address it.

At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift

without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product they are

to contact our Customer Support Team via email or phone to request cancelation. If the customer keeps

their 30-day supply after the 14 days, they are automatically billed for the

product in their possession on the 15th day and then enrolled in our NuvaLift

Preferred Customer Club where they are shipped out and billed for a fresh

monthly supply every 30 days thereafter. Nowhere on our website do we claim to

offer a free sample, only a trial period to try our product.

The customer has

the ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer service,

the phone number is listed on www.nuvalift.com, the pamphlet they

receive with their product. The terms are disclosed clearly on www.nuvalift.com

where the customer ordered their product. The customer also has to click

"I agree to the terms and conditions" twice before the order is

processed. If the customer does not "agree" to the terms, the order

will not process. The terms and conditions are disclosed directly on the

ordering website, not only on the bottom of the first page, but also

highlighted in a large white box on the second page where the customer inputs

their card information.

Specifically,

this customer placed their order 9/1/14.

This is when they paid the initial $4.95 for shipping, and marks the start of

their 14-day trial period. Since we did not receive a request for cancelation

and/or a returned product during the allotted trial period, the customer was charged

her for the full-month’s supply on the 15th day, 9/15/14, when the trial period ended. The customer contacted us to cancel their subscription on 8/16/14. The

subscription was canceled at his time, and the customer was offered and

accepted a 50% refund for the charge to her credit card on 9/15/14. We were

unfortunately unable to offer a full refund, as this charge was in accordance

with the terms and conditions agreed to upon placing the order.

Please review the attached screen shot of the checkout page

for our product, which every customer must complete for an order to process.

This is the only website our product has. As you will see, we do our very best

to make the terms and conditions as clear and visible as possible, as we do

business with the intention of providing our customers with the necessary

information to make an informed purchasing decision.

We are very sorry for the misunderstanding, and what is

perceived as bad business practices. However, we stand

by our policies and would like to reiterate that our customers accept the terms

and conditions two separate times before the order is processed.

Sincerely,

Nuvalift Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I do not accept this as an adequate response. I was offered this trial product for S&H only through another website (although I realize it may have linked to the Nuvalift website). I suspect that I did miss the fine print, assumed I wasn't being deliberately misled, and clicked "accept". Consequently, I doubt that anything illegal has occurred but common decency would be to refund the full price.

There is zero doubt in my mind that the practice of this company is to deliberately lead people to think they are getting a free (S&H only) sample and to deliberately obscure the fact that it is, in fact, a monthly subscription. They may not be doing anything illegal but it is certainly reprehensible and should be stopped.

I did accept the 50% "employee discount" because otherwise the person I talked to would have continued indefinitely to try and convince me that what this company does is OK. I wonder how she can sleep at night. I'm not surprised they refused to refund my money but I am far from satisfied as the only outcome that would be acceptable is for this business practice to be ended.

Finally, although I recognize my part in being taken in by this scam, I hope my experience - and the many others like it - are published far and wide so that others are not tricked.

Review: Nuvalift is actively engaged in Deceptive Marketing Practices online by offering a sample of their product for $4.95 that automatically signs up the customer for a automatic monthly subscription and charge IF the customer doesn't call to cancel the subscription within 15 days. The reason I'm calling this marketing style dececptive is because the monthly $84.87 was NOT disclosed in the ad, in the packing slip or marketing materials included in the shipment. One would only be aware of these terms and condition in advance is if they go to the Nuvalift website and read their terms and conditions. Nuvalift is intentionally hiding their intentions to charge a monthly fee and also doesn't disclose the true amount of the product in their online ads. If Nuvalift had a product consumers like and want, people would buy it. Nuvalift wouldn't have to trick the public into buying their product by getting a one time sale.Desired Settlement: I want a full refund of the $84.87 to my credit card, I only agreed to buy a sample for $4.95.

Business

Response:

The customer has the ability to cancel at anytime by calling our Customer Support

Team or emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on nuvalift.com, the pamphlet, and the package

the product is shipped in. The terms are disclosed clearly on nuvalift.com where the

customer ordered their product. The customer has to also click "I agree to the terms

and conditions" twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are disclosed

directly on the ordering website, not only on the bottom of the first page, but also

highlighted in a large white box on the second page where the customer inputs their

card information as well as sent out with the product.

Specifically, this customer placed their order on 3/28/14. This is when they paid

the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since

we did not receive a request for cancelation and/or a returned product during the

allotted trial period, the customer was charged for the full-month’s supply on the

15th day, 4/11/14, when the trial period ended.

[redacted] contacted our company on 5/5/14 to cancel her subscription. Her

subscription was canceled but she was not issued a refund because this charge was

in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we

stand by our policies and we would like to reiterate that our customers accept the

terms and conditions two separate times to process their orders. We state the

terms and conditions clearly. Terms and conditions are located on the website, and

should be read as they are there for a reason. Please refer to our website. http://

nuvalift.com

Review: This company has many write-ups on file with the Revdex.com and I wish I had read them before ordering from this shady business!!! Their advertising is very deceptive and they do not believe in honoring a customer request to return their anti-aging cream! You have only 15 days from the order date not the delivery date to call these people and request to stop any further credit charges to your account (approx $84.50 plus the initial charge of $4.95 for the sample). If you fail to call within the fifteen day period which doesn't give one very much time to test the product, they will charge your credit card exactly fifteen days after you place the order!!! Plus, no refunds allowed if the plastic seal on the sample jar has been broken-kind of hard to try the product if you don't break the seal!!Desired Settlement: Refund of my $84.50 unauthorized charge to my CC!!!

Business

Response:

We would like to acknowledge receipt of [redacted]'s complaint and appreciate the opportunity to address it. At AM Labs every

customer is given the right to try their first 30-day supply of NuvaLift

without charge for the first 14 days. After the 14-day trial period, if the

customer is dissatisfied with the product, they are to return the remainder

postmarked for return within their 14-day trial period and also contact our

Customer Support Team via email or phone to notify a request for cancelation.

If the customer keeps their 30-day supply after the 14 days, they are

automatically billed for the product in their possession on the 15th day and

then enrolled in our NuvaLift Preferred Customer Club where they are shipped

out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the

ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on nuvalift.com, the pamphlet,

and the package the product is shipped in. The terms are disclosed clearly

on nuvalift.com where the customer ordered their product. The

customer has to also click "I agree to the terms and conditions"

twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are

disclosed directly on the ordering website, not only on the bottom of the first

page, but also highlighted in a large white box on the second page where the

customer inputs their card information as well as sent out with the product.

Specifically, this Barry placed his order on 4/15/14. This is when he paid the initial $4.95 for shipping, and marks the start of his 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, Barry was charged for the full month's supply on the 15th day. 4/30/14, when the trial period ended. He contacted our company on 5/9/14 to cancel his subscription. His subscription was canceled but he was not issued a refund at that time, because the charge is in accordance with the Terms and Conditions he agreed to upon placing his order.We apologize for the confusion, and are willing to go ahead and refund the $84.87 for this complaint. However we stand by our policies and we would like to reiterate that our customers accept the Terms and Conditions two separate times to process their orders. Terms and Conditions are located on our website, and should be read as they are there for a reason. Please refer to our website www.nuvalift.com

Review: Nuvalift sent me a jar of face cream for $4.95 shipping charge. I received the product, I thought that would be it. Then I noticed they charged my account 85.00 more today! They are a Scam! There was nothing stated that I would be chared for this! Hoping you can help!!Desired Settlement: This company is not what they claim to be!!! They are a Scam! Can anything be done to stop them?

Business

Response:

We would like to acknowledge receipt of Ms. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, only a trial period to try our product. At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. This customer ordered NuvaLift on 11/13/14, which was the beginning of her 14-day trial period. Since we did not hear from the customer during that trial period, she was automatically billed for the product that she still had on 11/27/14. We first heard from the customer on 11/28/14, after the trial period was over, and she was cancelled out at that point. Since her product was open, our Customer Support Representative offered a refund of $42.44. The customer declined this offer and requested to speak to a supervisor. During the wait for the supervisor, the call was accidentally disconnected. When the supervisor attempted to call the customer back, he was told he had the wrong number, so we were unable to come to a resolution with the customer. We apologize for any misunderstanding, and as a courtesy, will offer the customer the refund of $42.44 for the open jar and will allow the customer to keep that jar. This refund will be processed once we receive an email to [email protected] that a resolution has been reached. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and would like to reiterate that our customers accept the Terms and Conditions two separate times before the order is processed. Sincerely, NuvaLift Mangement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I received an email approximately 9/12/14 stating that it was from [redacted] and after completing a short survey, I would be eligible to receive a free trial size product of face cream from Nuvalift for the cost of shipping and handling............$4.95. Being very familiar with and trusting [redacted], I completed the survey and gave nuvalift my checking/debit information to charge $4.95 to my account and receive a free trial size bottle of nuvalift. On 9/15/14, enclosed with the box of face cream was a receipt for the $4.95 charge and payment deducted from my checking account. There was no additional information enclosed about any future charges to my account. There was also no mention of receiving monthly nuvalift products with an automatic monthly deduction to my account. Meanwhile, it was brought to my attention that this Nuvalift product/company was a potential scam. I first called [redacted] and was told that there was no affiliation between [redacted] and nuvalift. [redacted] confirmed that the email which I received did not come from [redacted] and this was a scam. I called Nuvalift and discussed everything that I have just mentioned above. This call was placed before 9/20/14. Nuvalift assured me that their company was legitimate and my only cost was the $4.95 for shipping and handling. I was still very concerned and wanted to return the product. I was told that since I had opened the jar it was not able to be returned. If you don't open the jar, how do you know if you are satisfied with the product. On 9/29/14, $84.87 was charged to my checking account by Nuvalift. I called Nuvalift and they denied receiving any previous call from me. They claimed that if I had called, their customer service department would have documented it. They also would not respond to the affiliation that nuvalift claimed to have with [redacted]. Luckily my bank gave me a temporary courtesy refund while this is in dispute. This was my parking money for chemotherapy!! How sick!!Desired Settlement: I want my bank / bank account to be refunded the $84.87. This was a temporary courtesy refund so that I could pay to park while at my chemotherapy treatments. I would love to have this scam stopped and make as many consumers as possible aware of it.

Business

Response:

Complaint ID: [redacted]

We would like to acknowledge receipt of Ms. Jodene Shar’s complaint, and appreciate this opportunity to address it. Our customers are sent their first full 30-day supply of NuvaLift to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample, only a trial period to try our product.

If the customer wishes to cancel, our Customer Service Team is reachable both by phone at [redacted] and email at [email protected]. The phone number is listed on www.nuvalift.com, as well as on the pamphlet enclosed with the product received.

At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website, at the bottom of the page in size 12 font, and also highlighted in a large white box on the second page where the customer inputs their card information. The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through.

We believe the statement that this customer found out about our product through an advertisement on [redacted], as this is common of our customers. However, we do not believe she was denied the chance to fully read and understand all necessary information prior to making her purchase. We have several ways of marketing our product online, but all customers are redirected to our website to place an order and review the Terms and Conditions, regardless of the site they were on before. Our product can only be bought on our website, which explains the 14-day trial period clearly on the check-out screen (please see inserted image on page 2).

This customer placed her order on 9/12/14, and that was when she paid the initial $4.95 for shipping. This was also the start of her 14-day trial period. Our records indicate that the first call we received from her was on 9/30/14; all of our calls are time and date stamped. I can assure you had she called before that, her account would have been cancelled or her trial period extended. All of our representatives are thoroughly trained on the protocol for handling customers who call and want information regarding the subscription service.

Since we did not receive a request for cancellation and/or a returned product during the allotted trial period, she was charged on the 15th day, 9/26/14, for the full month’s supply she was sent. She contacted us on 9/30/14 to cancel her subscription, which we did, but she was not eligible for a refund because the charge was in accordance with the Terms and Conditions previously agreed upon. In an attempt to act in good faith and to apologize for the misunderstanding, our company offered this customer a 50% refund ($42.44) to meet her halfway. Unfortunately, she denied this offer.

We apologize for this misunderstanding, and are willing to refund the full $84.87 upon email confirmation to [email protected] that a resolution has been reached. However, we stand by our policies and would like to reiterate that our customers accept the terms and conditions two separate times before the order is processed.

Sincerely,

Nuvalift Management

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company advertises online and offers a trial offer of their product (skin cream) for just a few dollars. Upon signing up for the trial offer, evidently there is a clause that says that additional products will be sent monthly if the company is not not notified within 15 days of receipt of the trial. I did not see this "fine print" and was surprised to receive another shipment in the mail. I also did not notice that it was from NuvaLift, or I would have marked it "Return to Sender" as I did not want any more of the product after the trial. It was opened before I realized who the sender was. Therefore, I returned the product at my own expense, and called the company to cancel further shipments. The person I spoke to agreed to cancel any further shipments, but informed me that since I had not returned the product within 15 days, they could not refund the purchase price. The purchase price was not listed on the website to my knowledge and I was shocked to see a charge of $84.87 appear on my credit card statement. She offered to return the product to me, to which I reluctantly agreed, even though I will not use it.

In effect, my complaint is that I consider this company's actions to be extremely unethical. I would never do business with them again, and would advise others to be very wary of products advertised in this manner. I generally read what I am agreeing to online but somehow did not see the "fine print."

I also consider the return window to be extremely narrow, and I think a reputable company would be more generous, especially if a customer takes the time to call them.

Thank you for letting me register my complaint with you.Desired Settlement: I would like to have the amount of the shipment refunded to my credit card, which I now regret that they have on file.

Business

Response:

The customer has the ability to cancel at anytime by calling our Customer Support

Team or emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on nuvalift.com, the pamphlet, and the package

the product is shipped in. The terms are disclosed clearly on nuvalift.com where the

customer ordered their product. The customer has to also click "I agree to the terms

and conditions" twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are disclosed

directly on the ordering website, not only on the bottom of the first page, but also

highlighted in a large white box on the second page where the customer inputs their

card information as well as sent out with the product.

Specifically, this customer placed their order on 11/30/13. This is when they paid

the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since

we did not receive a request for cancelation and/or a returned product during the

allotted trial period, the customer was charged for the full-month’s supply on the

15th day, 12/14/13, when the trial period ended.

[redacted] contacted our company on 2/12/14 to cancel her subscription. Her

subscription was canceled but she was not issued a refund because this charge was

in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we

stand by our policies and we would like to reiterate that our customers accept the

terms and conditions two separate times to process their orders. We state the

terms and conditions clearly. Terms and conditions are located on the website, and

should be read as they are there for a reason. Please refer to our website. http://

nuvalift.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I was trying to get on line when the advertisement for NuvaLift kept popping up. It said it was only for $4.00 so I ordered it thinking I would try it out since it was only $4.00. Well I notice that my account was in the negative and found out it was because NuvaLift took out $84.87. I called them the same day and told them I did not want it and had not even opened it, and I would like for them to put the money back in my account. Customer service gave me a hard time over the phone, so I asked to speak with a Manager. The manager said I had 15 days to return the product and my 15 days were up. Well I order the product on April 14 2014 but did not receive the product until about 6 days later, so if you were to count from April 20th 2014 my 15days are not up. Again I asked the Manager to cancel the money that she was taking out of my account, she would not! not until I return the product, which will be in the mail tomorrow (5/2/14). First of all when I saw trail I thought it was a small trial size product that was only $4 and if I wanted more I could order more. 2nd my 15 days are not up so they shouldn't have taken money out of my account in the first place.Desired Settlement: I would like a refund ASAP, so my account will not be in the negative

Business

Response:

We would like to acknowledge receipt of [redacted] complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 4/14/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 4/28/14, when the trial period ended.

[redacted] contacted our company on 5/1/14 to cancel her subscription. Her subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order. We offered [redacted] a full refund if she returned the unopened product to us, but we never received it from her.

We are willing to go ahead and refund the $84.87 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company has a web page that says you have won a free trail of their product and then two weeks later they slam a charge of $85.00 on my card. I had to call my bank and cancel my card as it is now considered at risk for future unauthorized charges. I would like a full refund to my account.Desired Settlement: I would like for this company to change the web page so that it is clear that it is not a free product.

Business

Response:

We would like to acknowledge receipt of [redacted] Carter’s complaint and appreciate the opportunity to address it.

At www.nuvalift.com every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact

customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 7/10/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/25/14, when the trial period ended. [redacted] never contacted our company to cancel his subscription, but it was canceled upon receipt of this Revdex.com complaint.

We apologize for the misunderstanding, and are willing to go ahead and refund the $84.87 for this complaint. However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company did not disclose the FREE trial offer wtih $4.95 shipping would also result in an $85 charge auto-ship monthly enrollment. When I did not receive additional product and also received further monthly charges, I called to dispute the charges. They are refusing to reimburse the charges and state that these policies are clearly stated on their website. I cannot find these policies anywhere NOR in any of the paperwork I received from NuvaLift.Desired Settlement: $169.74 refunded to my account. Fraud charges brought against Nuvalift for deceitful marketing.

Business

Response:

March20, 2015ComplaintID: [redacted] We wouldlike to acknowledge receipt of Ms. [redacted]’ complaint and appreciate thisopportunity to address it. Our customers are sent their initial 30-day supplyof NuvaLift to try for the first 14 days without charge. On the 15thday, if the customer has not contacted us, they are automatically billed for theproduct in their possession and enrolled in our NuvaLift Preferred CustomerClub, where they receive a monthly supply every 30 days thereafter. Nowhere onour website do we claim to offer a free sample, sample size, trial size, orfree gift. We offer all customers a trial period to try our full sized product. AtNuvaLift.com we do not hide our Terms and Conditions in small, unreadable textor behind a hyperlink. They are disclosed directly on the ordering website atthe bottom of the page in size 12 font, and are also highlighted in a largewhite box on the second page where the customer inputs their credit cardinformation (please see image on page 2). The customer has to click on “I agreeto the Terms and Conditions” twice before the order is processed. If thecustomer does not “agree” to those terms, the order will not go through. Thiscustomer began her trial on 1/31/15. We did not receive a request to cancel andon 2/14/15 when the trial was over, she was charged for the jar in herpossession. After that charge had gone through, we still do not receive arequest to cancel. On 3/16/15, she was sent a second product as she had beenautomatically enrolled in our monthly subscription program. We firstheard from the customer on 3/18/15. Her account was cancelled at this time andshe was explained our Terms and Conditions, which were agreed to at the time ofpurchase. Our Customer Support Representative explained that we are unable toaccept any returns outside of the trial period. Weapologize for the inconvenience and apologize that we cannot refund this mostrecent charge. However as a courtesy, we will gladly send out a complimentaryjar once we receive an email to [email protected] that a suitable resolutionhas been reached. Customersatisfaction is very important to us, and we are continuously striving tostreamline and perfect the quality of our service. We do stand by our policiesand would like to reiterate that our customers accept the Terms and Conditionstwo separate times before the order is processed. It is also the customer’sresponsibility to contact us within that trial period if they are not satisfiedwith our product. Sincerely,NuvaLiftManagement

Review: My complaint is about on-line offer for Nuva Lift face cream. I received an on-line 'survey' that offered a "free gift" if I completed it. I chose Nuva Lift as the gift and entered my credit card and address info to cover $4.95 in shipping/handling. The offer did not mention that this order initiated a 14-day trial period after which I would be charged $84.87 for this "free gift." This was explained in "Terms and Conditions" which you had to click on separately to see - literally "the fine print.." I didn't look at terms and conditions - my mistake. The $84.87 charge showed up today on my cc. I called Nuva Lift to cancel and request a full refund. Nuva Lift offered a $63.65 refund if I return the product to them at my expense. My complaint is based on false and misleading advertising, i.e. labeling this a "free gift," and then charging an exorbitant price. I looked up Nuva Lift on the San Diego Revdex.com site - they have a rating of "F". Revdex.com has received 101 complaints in past 12 months. Consumer explanations of complaints are mostly identical to mine. False advertising. False "free gift" offer. No way to get full refund, etc. I am seeking a full refund.Desired Settlement: I seek a full refund in the form of a credit on my credit card, in the amount of $84.87.

Business

Response:

We would like to acknowledge receipt of Mr. [redacted]’s complaint, and appreciate this opportunity to address it. Our customers are sent their initial full 30-day supply of NuvaLift to try for the first 14-days without charge. On the 15th day, if the customer has not contacted us, they are automatically billed for the product in their possession and enrolled in our NuvaLift Preferred Customer Club, where they receive a monthly supply every 30 days thereafter. Nowhere on our website do we claim to offer a free sample or gift, only a trial period to try our product. At NuvaLift.com, we do not hide our Terms and Conditions in small, unreadable text or behind a hyperlink. They are disclosed directly on the ordering website at the bottom of the page in size 12 font, and are also highlighted in a large white box on the second page where the customer inputs their card information (please see image on page 2). The customer has to click “I agree to the Terms and Conditions” twice before the order is processed. If the customer does not “agree” to those terms, the order will not go through. This customer placed his order on 10/30/14. This was when the initial $4.95 was paid for shipping and handling, and was also the start of the customer’s 14-day trial period. Since we did not receive a request for cancellation and/or a returned product during the allotted time, the customer was charged for the full month’s supply in his possession on the 15th day, 11/13/14. When the customer did call on 11/14/14, our Customer Support Representative explained the Terms and Conditions to him, and offered him a partial refund of $63.65 for his sealed product, due to our shipping department’s restocking fee. She was also authorized to refund the usually non-refundable $4.95 for shipping and handling, for a total refund of $68.80. The customer requested to speak with a manager, but he disconnected the call while on hold. On 11/26/14, we received the customer’s returned product. However, that product was opened instead of sealed. We attempted to contact the customer to let him know that due to the product being open, we were unable to offer him the previous refund of $68.80. Unfortunately, we were not able to get a hold of the customer. We do apologize for this customer’s bad experience, and as a courtesy, will step outside of our usual policies to offer the customer the refund of $68.80 he was previously offered for his sealed product. This will be processed once we receive an email to [email protected] that a resolution has been reached. Sincerely, NuvaLift Mangement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

NuvaLift states the product was opened. It was not. This is their ploy to justify denying the promised partial refund. If you were (able) to check their records, I would bet you would find this to be their standard operating procedure. So... NuvaLift has the product I purchased for a total cost of nearly $100. In addition to paying for shipping their "FREE OFFER", and purchasing the product, I had to pay for return shipping, which was $8+. At this point I have nothing. It seems the Revdex.com 's purpose in investing in processes such as this one is to identify companies that are clearly scamming customers. Just a moment's research on the web reveals 100s of complaints nearly identical to mine. NuvaLift hides behind their claims of transparency in the sales process. 100's of customers do not agree. The Revdex.com grades this company "F" for good reason. I am another victim.

Regards,

Business

Response:

We would like to apologize again for Mr. [redacted]’s experience with NuvaLift, and we regret that our offer was not satisfactory to him. Unfortunately, as we have already stepped outside of our Terms and Conditions to offer a refund of $68.80 for the open product that was returned to us, we are unable to offer any more of a refund. Upon receiving an email to [email protected] that a resolution has been reached, we will still honor that offered amount. Customer satisfaction is very important to us, and we are continuously striving to streamline and perfect the quality of our service. However, we do stand by our policies and our product. Sincerely, NuvaLift Mangement

Review: I call between my 14days trial, to cancel the product, and someone in customer service said that I should get my money back, I wait one week and I did not received my money, after a week I call them back and they say it was to late, that I did not call in my 14 days period. That I will not get my money.Desired Settlement: Refund please

Business

Response:

Complaint

ID: [redacted]

We would like to acknowledge receipt of Ms. [redacted] complaint and appreciate the opportunity to address it.

At Nuvalift.com every customer is given the right to try his or her first 30-day supply of NuvaLift

without charge for the first 14 days. After the 14-day trial period, if the

customer is dissatisfied with the product they are to contact our Customer

Support Team via email or phone to request cancelation. If the customer keeps

their 30-day supply after the 14 days, they are automatically billed for the

product in their possession on the 15th day and then enrolled in our NuvaLift

Preferred Customer Club where they are shipped out and billed for a fresh

monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or

emailing [email protected]. If a customer needs to contact customer

service, the phone number is listed on www.nuvalift.com, the

pamphlet they receive with their product. The terms are disclosed clearly

on www.nuvalift.com where the customer ordered their product. The

customer also has to click "I agree to the terms and conditions"

twice before the order is processed. If the customer does not "agree"

to the terms, the order will not process. The terms and conditions are

disclosed directly on the ordering website, not only on the bottom of the first

page, but also highlighted in a large white box on the second page where the

customer inputs their card information.

Specifically,

this customer placed their order 8/19/14.

This is when they paid the initial $4.95 for shipping, and marks the start of

their 14-day trial period. Since we did not receive a request for cancelation

and/or a returned product during the allotted trial period, the customer was

charged for the full-month’s supply on the 15th day, 9/2/14, when the trial period ended. Unfortunately, the customer did not contact our company until 9/5/14

to cancel their subscription. The subscription was canceled at his time, but

they were not issued a refund because the charge was in accordance with the

Terms and Conditions agreed to upon placing their order. Call records show that

the customer was explained on this day she was not eligible for a refund.

Customer also contacted our Customer Service Department on 9/10/14, and was

also told on this day she was not eligible for a refund. This customer was

never told by our company that she would be receiving money back for her

purchase.

We apologize for the misunderstanding, and are willing to refund the $84.87 upon receipt of

email confirmation to [email protected] that a resolution has been reached. However, we stand

by our policies and would like to reiterate that our customers accept the terms and conditions two

separate times before the order is processed.

Sincerely,

Nuvalift Management

Review: I responded to an advertisement from a company called "Nuvalift". I purchased their product the middle of June 2014, and was told I just had to pay the shipping. As of July 6, 2014 I have not received anything from them. I checked my bank statement yesterday and noticed I have been billed $84.87. I contacted them today, and explained to them that I have been billed for a product that I have not received. I was told by the customer representative that I had agreed to purchase the full size product after18 days. I repeatedly explained how can I be billed for a product I had not received.The phone conversation ended with them telling me that all they could do was cancel the subscription, but would not credit me for the $84.87. They would not give me their address for me to write a formal complaint. I checked the complaints that were posted on the internet, and their seems to be a pattern of billing people when they have not received the product. [redacted] ###-###-####

Business

Response:

Please see attached.

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 6/21/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 7/6/14, when the trial period ended.

Ms. [redacted]s contacted our company on 7/7/14 to cancel her subscription. Her subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

I do not recommend that you order any product from NuvaLift. I placed a 15-day trial order with Nuvalift on March 17, 2014, with the understanding that I could cancel at the end of the trial period, with no further obligation. On April 7, 2014, I called to cancel the program. I was given a cancellation number and was told that I would not receive anymore product and would not receive any additional billing. I recently received my credit card bill and on March 31, 2014, I was charged $84.87. NuvaLift's explanation for the charge was that the 15-day trial period begins on the day the order is placed, not the day that you begin using the product, and that I agreed to those terms when I placed the order. Shame on me for thinking that a 15-day trial means USING the product for 15 days. In my opinion, a company can't be too confident of its product if it has fine-print rules like this.

Review: I have tried the 14 day Free trial for Nuvalift. The product did not suit my skin so I called an cancelled it after the 14 day trial period and got charged, which is fine. I called an cancelled a while ago, got a cancellation ID from Nuvalift customer care ID [redacted]. I still kept getting the product and was charged again. I called customore service and they are not honoring the cancellation. They do not have any record of my phone call, which is not acceptable. I would only get refunded for 1 shipment I was told.this is unethical and a way to cheat the customers- they should be stopped. Its aboout 85 dollars and its a lot of money. I am just asking for refund for both shipment which I am returning unopened.

ThanksDesired Settlement: I would like to get a full refund on both shipments I am sending back. I was told I would get credit for $84.87 that is only for one shipment, and I am requesting that both shipments total of $179.74.

Business

Response:

Please see attached.

We would like to acknowledge receipt of [redacted]’s complaint and appreciate the opportunity to address it.

At AM Labs every customer is given the right to try their first 30-day supply of NuvaLift without charge for the first 14 days. After the 14-day trial period, if the customer is dissatisfied with the product, they are to return the remainder postmarked for return within their 14-day trial period and also contact our Customer Support Team via email or phone to notify a request for cancelation. If the customer keeps their 30-day supply after the 14 days, they are automatically billed for the product in their possession on the 15th day and then enrolled in our NuvaLift Preferred Customer Club where they are shipped out and billed for a fresh monthly supply every 30 days thereafter.

The customer has the ability to cancel at anytime by calling our Customer Support Team or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on nuvalift.com, the pamphlet, and the package the product is shipped in. The terms are disclosed clearly on nuvalift.com where the customer ordered their product. The customer has to also click "I agree to the terms and conditions" twice before the order is processed. If the customer does not "agree" to the terms, the order will not process. The terms and conditions are disclosed directly on the ordering website, not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.

Specifically, this customer placed their order on 4/17/14. This is when they paid the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since we did not receive a request for cancelation and/or a returned product during the allotted trial period, the customer was charged for the full-month’s supply on the 15th day, 5/1/14, when the trial period ended.

Ms. [redacted] contacted our company on 7/4/14 to cancel her subscription. Her subscription was canceled but she was not issued a refund because this charge was in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orders. We state the terms and conditions clearly. Terms and conditions are located on the website, and should be read as they are there for a reason. Please refer to our website. http://nuvalift.com

Business

Response:

Specifically, this customer placed their order on 4/17/14. This is when they paid

the initial $4.95 for shipping, and marks the start of their 14-day trial period. Since

we did not receive a request for cancelation and/or a returned product during the

allotted trial period, the customer was charged for the full-month’s supply on the

15th day, 5/1/14, when the trial period ended.

Ms. [redacted] contacted our company on 7/4/14 to cancel her subscription. Her

subscription was canceled but she was not issued a refund because this charge was

in accordance with the Terms and Conditions agreed to upon placing her order.

We are willing to go ahead and refund the $84.87 for this complaint, however we

stand by our policies and we would like to reiterate that our customers accept the

terms and conditions two separate times to process their orders. We state the

terms and conditions clearly. Terms and conditions are located on the website, and

should be read as they are there for a reason. Please refer to our website. http://

nuvalift.com