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O2PUR Reviews (53)

The O2PUR television advertisement that is running, offered a free standard level e-cigarette with the purchase of one bottle of e-liquid for $This free with $purchase offer is clearly identified on the screen multiple timesCallers are then offered a series of upgrades that clearly define what the cost is for each upgradeIf the caller does not double opt-in, they are only charged the $as advertisedOur system is a double othat clearly identifies each and every charge not once but twiceThe caller must confirm twice before any charge is made.On 12/14/07:am, [redacted] called our automated DOUBLE OPT IN order line and upgraded her order to our "Standard Switch System" which is sold for payments of and includes an upgraded e-cigarette and a package of accessories and extrasOn 12/14/ [redacted] was billed the first payment of $ [redacted] called in on 12/14/and informed us of the problemO2PUR gave [redacted] two choicesChoice one, [redacted] could still get the upgraded product and we would do a partial refund of $20.00, or second, [redacted] could still get the standard e-cigarette for the $ [redacted] agreed to choice one and we refunded her $12/14/02:02pm By O2PUR Agent - Refunded - $Trans-ID: [redacted] Electronic refunds can take 3-days to reprocessThis time lag is a result of the banking system not an O2PUR shortfallDuring this reprocess period, [redacted] had her Bank block usOnce we are blocked, we can no longer do any electronic refundSo by blocking us, [redacted] will now have to be sent a refund check as our only remedy.We have canceled her account and a refund check is now being processed in the amount of $a 100% refundThis manual refund however takes longer than by electronic methods.O2PUR will be sending a full refund to [redacted] via certified mail on 12-27-Once this mail piece is sent, O2PUR will provide to the Revdex.com a certified mail tracking and receipt confirmation numberI have also sent [redacted] our standard e-cigarette and a bottle of e-liquid at no charge as a goodwill gesturell us why here

[redacted] ordered from our system on 12-11- [redacted] upgraded her order to our Juice ClubHer account was canceled [redacted] clearly had a problem contacting us and acknowledges she was looking to do an RMAShe contacted the Revdex.com on 12/29/We believe she was given a current telephone number as well as O2PURTM is visible on the internetBut, because she had a problem finding us we will in this case as a special circumstance extend the period she has to do an RMA until 12/8/If she will contact us through the Revdex.com and provide a current phone number we will call her and make arrangements for her to receive a refund in this special circumstance

[redacted] declined our expedited shipping and handling option, her order shipped 12-19-USPS Tracking Number [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have been fully refunded as of 5:am 2016-10- Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello! I just pulled the copy of the check up!! Yes, I do remember the check!! For some reason, I had it confused with another company!! Please ask OPur to accept my most humble apology!!! Truly, I had to see the copy of the check to make sure, but yes, everything is good!!! Thank you so much for your assistance in this matter! And Thank You OPur for doing the right thing!! Merry Christmas and Happy New Year to All!!!! Regards to all; [redacted] P.SNow this case may be closed!!!

January 11, 2017Revdex.com Complaint – [redacted] - [redacted] We are in receipt of complaint [redacted] First I would like to explain the transaction that was responsible for this complaint [redacted] contacted our automated sales system on 1/02/09:18amThis order was a result of our television commercial which offered a free standard level e-cigarette and free shipping with the purchase of one bottle of e-liquid for the e-cigarette at $Our automated system then offers a series of optional upgrades to this offerOne of which is a “Standard Switch System” which includes a more expensive variable voltage e-cigarette, a wall charger, a car charger, a limited lifetime warranty on the e-cigarette, a $Gift Card, as well as shipping and handling This offer is a double ooptional offerThe customer is told about the offer by the automated system at the beginning of the offer and then again with the total purchase price at the end of the offerThe customer must opt in by pressing or saying yes twiceAgain this is an automated system so no salesman is involved that may sell something to the customer they do not wantThe customer is 100% in control of the ordering process and must select which optional upgrades, if any, they want This “Standard Switch System’ is offered at three payments of $a total of $for a $valueIt is important to note that [redacted] was also offered other optional upgrades and was able to decline all other upgrades offered[redacted] ordered the following:Optional upgrade “Standard Switch System” consisting of,each Variable Voltage Deluxe E-cigaretteeach E-Cigarette Coileach Bottle E-Liquideach Wall chargereach Car chargereach Limited lifetime warrantyeach Free USPS shipping & Handlingeach $discount gift card on future purchases (A $value for three payments of $39.95) [redacted] ***’s credit card was charged as authorized by [redacted] through our double opt –in systemPayment of totaling $This order was placed on 1-2-Also on 1/03/ [redacted] called our customer service line and told our agent that he thought he was only paying $After the agent explained what he ordered, he agreed to take a partial refund of $to still receive the product as orderedHis first $refund was processed successfully through our system on 01/06/1:10pm Transaction ID [redacted] [redacted] then called on 1/9/and requested he be refunded the remaining $and to not be shipped the productHe was also concerned that he hadn’t received the refund amount in his accountThe agent explained it can take a few days for it to be processed through his bank [redacted] called on 1/10/we provided him with the transaction ID’s and asked him to contact his bank to verify the funds were back in his accountHe claimed that they were notAccording to our system and gateways the refund was sent on 1/6/to his account We closed his account on 1/10/and have as of 1/11/refunded the remaining to his accountTransaction ID [redacted] If he has not received his refund within – business days from 1/11/he should contact our customer service team so that we can verify and if there was an issue, send him a refund check via USPS trackable mailWe have also canceled any future shipments and any future charges, we have noted the account [redacted] will no longer be able to make any order at O2PUR for protection While we understand that [redacted] may have ordered by mistake, O2PUR simply received an order through our double osystem Sincerely,O2Pur OperationsTell us why here

On 10/07/07:AM [redacted] called our order line and upgraded her order to our "Standard Switch System" which is sold for payments of On 10/7/ [redacted] was billed the first payment of $and was shipped her products [redacted] received her products as verified by the USPS tracking number [redacted] USPS note Your item was delivered in or at the mailbox at 1:pm on October 11, in NANTICOKE, PA [redacted] was billed the second payment of $ on 11/6/ [redacted] called in and was confused as to what she purchaseO2PUR gave [redacted] two choicesChoice one, [redacted] could keep her product and we would do a partial refund of $20.00, or second, [redacted] could send all of the products back and receive a 100% refund [redacted] agreed to choice one and we refunded her $It now appears as if [redacted] may want something differentI have issued an RMAnumber for ***If [redacted] would rather have all of the money returned then simply package up our products and once the products are received back at the O2PUR Fulfilment Center, within hours O2PUR will credit her account the remaining balanceSo choice one, keep the products and receive a $refund as agreed and executed, or choice two, using the RMA numberassigned, return the product and receive a full refundIf [redacted] elects to return the product the RMA Number is: [redacted] Make sure this RMA number is visible on the return packageWe highly recommend that [redacted] use a shippingmethod that istrackable with signature so [redacted] canconfirm thepackage was returned to usIf [redacted] elects to keep the products then we have already stopped any further payments and refunded her $20.00, so nothing need to happen furtherPlease let us know what [redacted] would like to do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have returned the item but because of mlk day it was delayed they will receive their item and there is no metion of additional charges Sincerely, [redacted] ***

The customer originally ordered on 12/30/Had the customer reached out to us we could have resolved this issue back in January without and complaintWe to date, have not received a call or contact from this customer until nowDue to the customers confusion regarding their order and the amount they paid, we are as a one time courtesy refunding the customer the $spent initially as well as the $they were billed in JanuaryThis refund has been sent back to the card they initially ordered through.We do ask that the customer send back any UNUSED product that they claim they did not orderWe have also set their account so that no future billing or business can be conducted between our company and the customer.Hopefully, this resolves the issue for the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me also the only reason I am getting my refund is because I called customer service and they said, since you have not used the product, we will refund the moneyso they are refunding me the money, because I did not use the productif I would have used it, I would have not been entitled for a full refundtheir ad's says risk free , how can I try something if I cannot use it? I did read reviews online, and numerous people were not given an refund because they had opened and used the product also their ads said if you dont like the product, keep it, and we will refundhow they are asking for the product backno problem take it I would like for them to pay for the shipping backi took it to USPS and they said it will cost around $USD to ship the item backi want O2PUR to pay for the return shipping because of their advertising and misrepresentation waiting for your haste response Sincerely, [redacted] ***

The O2PUR television advertisement that is running, offered a free standard level e-cigarette with the purchase of $The customer went to our website; www.o2pur1.com and ordered the “free kit with free shipping” for $on the order page it very clearly explains that you will receive a fresh
juice supply and new coil with this purchase every daysIt also explains it prior to completing the order as well as on the credit card order screen.On 12/31/08:43pm Order Created, *** *** visited our website at www.o2pur1.com and ordered the $free kit with free shipping that included our “Juice Club” that was clearly explained times prior to ordering and again before completing the orderThe customer had other options to choose from and chose the option for which they were billed and the product that was shipped to them.Their order was shipped via USPS and tracking information on order follows: DATE & TIME STATUS OF ITEM LOCATION January 9, , 10:am Delivered, In/At Mailbox BON AQUA,TNYour item was delivered in or at the mailbox at 10:am on January 9, in BON AQUA, TN January 9, , 8:am Out for Delivery BON AQUA,TNJanuary 9, , 8:am Sorting Complete BON AQUA,TNJanuary 9, , 7:am Arrived at Post Office LYLES,TNJanuary 9, , 5:am In Transit to Destination January 7, , 5:pm Departed USPS Destination Facility MEMPHIS,TNJanuary 7, , 4:pm Arrived at USPS Destination Facility MEMPHIS,TNJanuary 6, , 8:pm In Transit to Destination January 6, , 11:am Departed USPS Facility SALT LAKE CITY,UTJanuary 5, , 4:pm Arrived at USPS Origin Facility SALT LAKE CITY,UTJanuary 5, , 3:pm Accepted at USPS Origin Facility SALT LAKE CITY,UTJanuary 4, , 4:pm Shipment Picked Up SALT LAKE CITY,UT We have issued and RMA to the customer as well as cancelled any further charges(The customer was ONLY charged the $4.95) and have not as of the date of this response received the product back to complete the refund process for the customerThe RMA number is: *** the customer should make sure this number is clearly marked on the outside of the package and use a trackable shipping method to insure that we do receive the package and can quickly credit the customer’s account.Also, as a further protection for her, we have insured that no further orders or transactions can occur between our company and the customer. Thank you, O2PUR™ Resolution TeamTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Due to the customers confusion with our automated system, we have refunded the $he spent, we would ask that he return the product he received, less the FREE KIT since he did not intend to order the additional productsHe should see the refund applied to his account within the next
few days and hopefully this resolves his issueHad he called us we would have happily refunded his money as well

On 10/5/Customer called our automated order line where we do offer a “FREE KIT with FREE SHIPPING with the purchase of a $bottle of e liquid”We do offer an upgrade that the customer took advantage of where they receive an upgraded e cig, warranty, car and wall charger as well as e liquid
and in gift cards for $she would have had to say “yes” or “no” to this offer to continue through the systemThere are several offers that occur after this offer which the customer declined to take advantage ofShe then opted to take advantage of our recurring “Juice Club” offer for $and then she would receive bottles of juice and a new atomizer each month for $She did decline any additional up sales that were offered after the juice clubShe would have had to either say “yes” or “No” to each offer in order to proceed through the system We would be happy to help the customer with her desired resolutionWe ask that she give our customer service a call and we would be happy to help her with a refundShe can reach our customer service Monday through Friday 7am - 5pm MST 612-466-Due to the confusion surrounding her orderWe are cancelling the “Juice Club” Subscription for herIf she would like to continue the subscription, she is welcome to have our customer service team reactivate her subscription

Unfortunatly *** placed an order for our free trialIt is clearly identified that we charge a $un-refundable shipping chargeOur automated system takes the credit card number during the call*** provided this informationShe called in and clearly canceled within the day trialHer
account was not billed further*** did however receive her free trial kitUSPS tracking number ***

Mr*** ordered from our websiteThere are a series of offersOur offers are clearly explained and the pricing is very visibleWe are concerned that Mr*** had a bad experience with our ordering processWe have reviewed all of the offered products to ensure that the price is clearly
visibleMr *** was told that if he preferred he could keep the products and we would refund % of his money, Mr*** declinedMr*** was then issued an RMA #Because Mr*** had a bad experience, I initiated a phone call to him, I told him I would make a full refund of his moneyA full refund was issuedMr*** assured me that he would communicate to the Revdex.com that the complaint is resolved. O2PUR Operations

Mr*** placed an order on 9/23/He called in on 9/to report he was having difficulty filling the tank with e-liquidThe agent extended his trial but the call was disconnectedWe failed to follow up with Mr***Mr*** was billed on 11-5-for his second orderMr*** then called
in and advised us that he disputed the charge with his bankOnce a customer files a dispute with the Bank it forces us to stop any refund processOtherwise the customer is refunded twiceWe attempted to explain this to Mr., *** but the call was abruptly ended againI have researched this account and Mr*** must not have filed the dispute with his bank. There is no record of the bank returning his fundsO2PURTM will issue and mail Mr*** a refund checkThe easiest way for any customer to receive a refund, is to have an RMA number issued and then return the productThis insures a timely refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I except the refund from the business o2pur

*** placed an order on 10-4-and participated in our day trial*** participated in our program until 11-27-She called in and received an RMA number on this phone callShe returned her product and received a refund check USPS

Hello, The individual did call our automated system on 3/6/17, there is not an order in our system from her howeverHad she simply followed the process as thousands of customers do every week she would have received her $bottle of juice and FREE KIT with FREE SHIPPING as advertisedOn
our advertisement it is clearly noted that the FREE Kit is available with a minimum purchaseFederal Law requires that a minimum purchase be made as we cannot give away free nicotineWe do apologize for any confusion or frustration the she may have felt on the phone with our automated system, unfortunately we are not able to compensate her for her time on the phone as she freely opted to call our system.Again, we want to reiterate, she is NOT a customer of ours and she purchased nothing from usWe have also taken steps to insure that we will not do any future business with this individual

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Address: 4760 S Highland Dr Ste 356, Holladay Ctwd, Utah, United States, 84117-5149

Phone:

309 0 0
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Web:

www.o2pur1.com

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