O2PUR

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, It appears that on 12/4/The customer spoke with our customer service department and resolved his issues regarding the flavors etc., on his accountAccording to notes on his account he has been accommodated by getting a refund and return for the unused juice as well as being
switched to the flavor he requestedFor future reference he could have also emailed our customer service team at [email protected] and received assistance with his issue. That email address is listed in the contact us sections of all of our sites. Please let us know if there is anything else we can assist with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI wanted my money back from the very beginningI've made that clearThe attitude I've received from O2PUR was outrageousAll I want is my money back and to move on from thisThanks
Sincerely,
*** ***

We do apologize for the delay in processing the $that the customer is referring toUnfortunately, the reason for the delay is beyond our controlThe Federal Reserve has caused a bottleneck in the refunds processing on 1/6/causing an unforeseen delay in the refundWe have been assured that this bottleneck should be corrected and his refund applied to his account within daysIf for some reason, he has not received his refund at that time, we will be happy to send him a refund check via Priority MailHis refund was processed on 1/6/1:10pm with transaction ID number: ***As stated he should receive that refund in the next days, if he has not please let us know and we will Priority Mail him a checkWe do apologize again for the delay even though it is outside of our control Thank you, O2PUR ™ Resolution Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** is claiming that the FREE e-cigarette she received is junkShe did not pay for the free e-cigarette and has the right to her opinionShe is not asking for any action or resolutionIt seems as if she is just unhappy While we value each and every customer's opinion, solution always come from constructive measuresWe do not understand what *** wants as a resolutionIf *** wants something then she will need to tell usThat way we can take constructive measures back to our teamIf she is stuck on the $that she paid for shipping and we intern paid to the USPSWe would be happy to give her the $back as a refund and make her 100% whole,Lets us know what *** wants and if she has any constructive conversationI would be happy to engage her in a constructive conversation, that bring real positive measure to our team, on a one to one basis

Complaint: *** As previously noted we did process a refund to the customers MasterCard on 1/10/It processed through our payment gateway and to her card on 1/11/in the amount of $The authorization code from her card was: The transaction ID in our system was: *** Below is a screenshot from our payment gateway showing the dates and authorizing information regarding the above referenced refundAs you can see from the above screen shot, the refund was processed to the customers’ card as previously statedWe would suggest that if the customer still does not see the refund on their end, they should get in contact with their credit card and follow up with them to see what they may have done with the processed payment

[redacted] placed an order with our automated double opt in system. She upgraded her order to our “Juice club”. She called in and canceled her order and received an RMA number but did not return the product. Her RMA period has expired. Although in this case I will make a onetime special offer to extend...

her RMA period to 12-8-16. If she returns her product in this special time frame, she will receive a full refund.

The O2PUR television advertisement that is running, offered a free standard level e-cigarette with the purchase of one bottle of e-liquid for $4.95. This free e-cigarette with $4.95 purchase offer is clearly identified on the screen multiple times. Callers are then offered a series of upgrades that...

clearly define what the cost is for each upgrade. If the caller does not double opt-in, they are only charged the $4.95 as advertised. Our system is a double opt-in that clearly identifies each and every charge not once but twice. The caller must confirm twice before any charge is made. On 01/06/2017 07:24am Order Created, [redacted] Sergio  called our automated DOUBLE OPT IN order line and upgraded her order to our "Standard Switch System" which is sold for 3 payments of 39.95 and includes an upgraded e-cigarette and a package of accessories and extras. On 01/06/2017 [redacted] was billed the first payment of $39.95. [redacted] called in on 01/10/2017 08:58am and informed us that she did not think she ordered the upgrade. O2PUR was able to stop the shipment and immediately refunded [redacted]’s purchase price of $39.95. 01/10/2017 09:58am By CS Agent - Refunded - $39.95 Trans-ID: [redacted]. If for some reason this credit does not post we will send a refund check via US mail signature required. We have canceled her account and for protection we have blocked this account and will no longer be able to send any orders to [redacted].

[redacted] declined our expedited shipping and handling option, her order shipped 12-19-16 USPS Tracking Number  [redacted].

[redacted] ordered from our system on 12-11-15. [redacted] upgraded her order to our Juice Club. Her account was canceled. [redacted] clearly had a problem contacting us and acknowledges she was looking to do an RMA. She contacted the Revdex.com on 12/29/15. We believe she was given a current telephone number as well as...

O2PURTM is visible on the internet. But, because she had a problem finding us we will in this case as a special circumstance extend the period she has to do an RMA until 12/8/16. If she will contact us through the Revdex.com and provide a current phone number we will call her and make arrangements for her to receive a refund in this special circumstance.

January 11, 2017Revdex.com Complaint – [redacted] - [redacted]We are in receipt of complaint [redacted]. First I would like to explain the transaction that was responsible for this complaint. [redacted] contacted our automated sales system on 1/02/2017 09:18am. This order was a result of our television...

commercial which offered a free standard level e-cigarette and free shipping with the purchase of one bottle of e-liquid for the e-cigarette at $4.95. Our automated system then offers a series of optional upgrades to this offer. One of which is a “Standard Switch System” which includes a more expensive variable voltage e-cigarette, a wall charger, a car charger, a limited lifetime warranty on the e-cigarette, a $100.00 Gift Card, as well as shipping and handling.  This offer is a double opt-in optional offer. The customer is told about the offer by the automated system at the beginning of the offer and then again with the total purchase price at the end of the offer. The customer must opt in by pressing 1 or saying yes twice. Again this is an automated system so no salesman is involved that may sell something to the customer they do not want. The customer is 100% in control of the ordering process and must select which optional upgrades, if any, they want.  This “Standard Switch System’ is offered at three payments of $39.95 a total of $119.85 for a $265.00 value. It is important to note that [redacted] was also offered other optional upgrades and was able to decline all other upgrades offered.[redacted] ordered the following:Optional upgrade “Standard Switch System” consisting of,1 each Variable Voltage Deluxe E-cigarette1 each E-Cigarette Coil1 each Bottle E-Liquid1 each Wall charger1 each Car charger1 each Limited lifetime warranty1 each Free USPS shipping & Handling1 each $100.00 discount gift card on future purchases.  (A $265.00 value for three payments of $39.95) [redacted]’s credit card was charged as authorized by [redacted] through our double opt –in system. Payment 1 of 3 totaling $39.95 This order was placed on 1-2-17. Also on 1/03/2017 [redacted] called our customer service line and told our agent that he thought he was only paying $4.95. After the agent explained what he ordered, he agreed to take a partial refund of $20.00 to still receive the product as ordered. His first $20.00 refund was processed successfully through our system on 01/06/17 1:10pm Transaction ID [redacted]. [redacted] then called on 1/9/17 and requested he be refunded the remaining $19.95 and to not be shipped the product. He was also concerned that he hadn’t received the refund amount in his account. The agent explained it can take a few days for it to be processed through his bank. [redacted] called on 1/10/17 we provided him with the transaction ID’s and asked him to contact his bank to verify the funds were back in his account. He claimed that they were not. According to our system and gateways the refund was sent on 1/6/17 to his account.  We closed his account on 1/10/17 and have as of 1/11/17 refunded the remaining 19.95 to his account. Transaction ID. [redacted]. If he has not received his refund within 3 – 5 business days from 1/11/17 he should contact our customer service team so that we can verify and if there was an issue, send him a refund check via USPS trackable mail. We have also canceled any future shipments and any future charges, we have noted the account. [redacted] will no longer be able to make any order at O2PUR for protection.  While we understand that [redacted] may have ordered by mistake, O2PUR simply received an order through our double opt-in system.  Sincerely,O2Pur Operations. Tell us why here...

Mr. [redacted] place an order on 10-4-15 and participated in our 14 trial. Then on 10-22-15 he called into cancel his account. We canceled his account and issued him an RMA number. Mr. [redacted] then returned his product and received a full refund.

The customer originally ordered on 12/30/16. Had the customer reached out to us we could have resolved this issue back in January without and complaint. We to date, have not received a call or contact from this customer until now. Due to the customers confusion regarding their order and the...

amount they paid, we are as a one time courtesy refunding the customer the $40.95 spent initially as well as the $89.90 they were billed in January. This refund has been sent back to the card they initially ordered through.We do ask that the customer send back any UNUSED product that they claim they did not order. We have also set their account so that no future billing or business can be conducted between our company and the customer.Hopefully, this resolves the issue for the customer.

Hello, We do apologize for any confusion that the customer may have experienced when ordering. Due to the complaints we have received we have made adjustments to our ordering system that will make the process easier for everyone to follow along with and we hope, reduce any confusion the...

customer experiences while ordering. Due to the confusion this customer experienced and in an effort to make the customer whole, we are immediately refunding the customers $39.95 via his credit card he used to place the order. He should see the refund applied to his account within the next few business days. Hopefully this resolves the customers issue to their satisfaction.

Consumer Info:        [redacted]   O2PURTM :              Lisa our former customer service manager responded to this complaint on 8/29/2016 via USPS. She informed the Revdex.com that there was a...

cancelation mistake and that she was sending a full refund check in the amount of $164.85. Proof of deliver follows.                                       USPS Certified Mail Tracking Number: [redacted]   DATE & TIME STATUS OF ITEM LOCATION October 17, 2016 , 1:16 pm Delivered HICKORY,NC28602         October 3, 2016 , 2:48 pm Notice Left (No Authorized Recipient Available) HICKORY,NC28602 October 3, 2016 , 8:06 am Arrived at Unit HICKORY,NC28602 October 2, 2016 , 2:10 pm Departed USPS Facility GREENSBORO,NC27498 October 1, 2016 , 2:50 pm Arrived at USPS Facility GREENSBORO,NC27498 September 30, 2016 , 12:19 am Departed USPS Facility SALT LAKE CITY,UT84199 September 29, 2016 , 7:12 pm Arrived at USPS Facility SALT LAKE CITY,UT84199

The O2PUR television advertisement that is running, offered a free standard level e-cigarette with the purchase of one bottle of e-liquid for $4.95. This free e-cigarette with $4.95 purchase offer is clearly identified on the screen multiple times. Callers are then offered a series of upgrades that...

clearly define what the cost is for each upgrade. If the caller does not double opt-in, they are only charged the $4.95 as advertised. Our system is a double opt-in that clearly identifies each and every charge not once but twice. The caller must confirm twice before any charge is made. On 12/26/2016 09:55am Order Created, [redacted]  called our automated DOUBLE OPT IN order line and ordered the “Free Kit with Free Shipping” for the purchase of a $4.95 bottle of O2PUR ™ E liquid. He did not opt to take advantage of the “Priority Shipping” offer that would have guaranteed his order would be delivered in 3-5 days from date of order. Instead he opted to go with the standard shipping. On 1/16/17 his order was shipped from our fulfillment center in Salt Lake City, UT. The tracking number for this order is: [redacted] and can be tracked via USPS. We do apologize for the delay in shipping his order, due to overwhelming demand for the kit offered on TV we did have some small delays in shipping the product to our customers.   Here is the tracking information for his order: DATE & TIME STATUS OF ITEM LOCATION January 16, 2017 , 11:16 pm Departed USPS Facility SALT LAKE CITY,UT84199 Your item departed our USPS facility in SALT LAKE CITY, UT 84199 on January 16, 2017 at 11:16 pm. The item is currently in transit to the destination. January 16, 2017 , 7:31 pm Arrived at USPS Origin Facility SALT LAKE CITY,UT84199 January 16, 2017 , 6:16 pm Accepted at USPS Origin Facility SALT LAKE CITY,UT84104 January 16, 2017 , 3:34 pm Shipment Picked Up SALT LAKE CITY,UT84199   The customer has contacted our Customer Service Team on 3 different occasions to inquire about his order. On all occasions the agents did answer his questions and inform him of the delay due to demand and assured him that his order would ship as quickly as possible. As stated we have shipped his order to him and if he does not receive his order within the next 7 days he should call customer service and we will be happy to work with him to make sure that he does in fact receive his order. We do apologize for the delay and wish him the best of luck in his endeavor to switch from smoking to vaping.   Also, as a further protection for him, we have insured that no further orders or transactions can occur between our company and the customer.   Thank you,   O2PUR™ Resolution Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have returned the item but because of mlk day it was delayed they will receive their item and there is no metion of additional charges.
Sincerely,
[redacted]

The O2PUR television advertisement that is running, offered a free standard level e-cigarette with the purchase of one bottle of e-liquid for $4.95. This free with $4.95 purchase offer is clearly identified on the screen multiple times. Callers are then offered a series of upgrades that clearly...

define what the cost is for each upgrade. If the caller does not double opt-in, they are only charged the $4.95 as advertised. Our system is a double opt-in that clearly identifies each and every charge not once but twice. The caller must confirm twice before any charge is made.On 12/14/2016 07:15 am, [redacted] called our automated DOUBLE OPT IN order line and upgraded her order to our "Standard Switch System" which is sold for 3 payments of 39.95 and includes an upgraded e-cigarette and a package of accessories and extras. On 12/14/2016 [redacted] was billed the first payment of $39.95. [redacted] called in on 12/14/2016 and informed us of the problem. O2PUR gave [redacted] two choices. Choice one, [redacted] could still get the upgraded product and we would do a partial refund of $20.00, or second, [redacted] could still get the standard e-cigarette for the $4.95. [redacted] agreed to choice one and we refunded her $20.00 12/14/2016 02:02pm By O2PUR Agent - Refunded - $20.00 Trans-ID: [redacted]. Electronic refunds can take 3-5 days to reprocess. This time lag is a result of the banking system not an O2PUR shortfall. During this reprocess period, [redacted] had her Bank block us. Once we are blocked, we can no longer do any electronic refund. So by blocking us, [redacted] will now have to be sent a refund check as our only remedy.We have canceled her account and a refund check is now being processed in the amount of $39.95 a 100% refund. This manual refund however takes longer than by electronic methods.O2PUR will be sending a full refund to [redacted] via certified mail on 12-27-16. Once this mail piece is sent, O2PUR will provide to the Revdex.com a certified mail tracking and receipt confirmation number. I have also sent [redacted] our standard e-cigarette and a bottle of e-liquid at no charge as a goodwill gesture. ll us why here...

On 01/08/2017 09:54 AM  [redacted] called our order line and upgraded her order to our "Deluxe Switch System" which is sold for 3 payments of 69.95, she also opted to order a second variable kit for $19.95. [redacted] would have had to have declined 3 other offers before deciding to take...

advantage of the Deluxe Switch System whose pricing is made clear to the customer prior to their ordering it. On 01/08/2017 [redacted] was billed the first payment of $89.90 and was shipped both her ordered products. [redacted] received her products as verified by the USPS tracking number [redacted]. USPS note  January 12, 2017 , 12:01 pm Delivered, In/At Mailbox LITITZ,PA17543 . [redacted] refused the delivery and sent it back to our fulfillment center without calling customer service to receive an RMA (Return Merchandise Authorization Number) which would have guaranteed immediate refund upon receipt at our fulfillment center. Our Fulfillment Center received her package as Refused/ Return to Sender January 17, 2017. Because there was not an RMA on the package a refund was not processed for the customer as she made no attempt to contact our Customer Service group. Because we have received her package back, we are going to refund the $89.90 she spent and set her account so no further orders or billing can occur. This is protection for both [redacted] and O2PUR as a company.[redacted]’s funds were electronically sent to her card on file 2/1/17 @ 10:35am MST with the following note on her account: Refunded - $89.90 Trans-ID: [redacted]. The deposit should appear on her account within the next few business days.Tell us why here...