Ocenture, LLC

Complaint: [redacted] I am rejecting this response because: I do not understand this message and I WANT THE FULL AMOUNT THEY STOLE FROM ME thank you [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: lke I said the deal was done on one day and they billed on the next day Yes, I notified my bank once the customer service rang once and then there was a hang up and as I said earlier I tried serveral times That is when I notified the bank I will wait til bank and them get there Thsnk You So I guess really I am accepting the resolution Regards, [redacted] ***

[redacted] I see that your service was activated on 02/02/ your fulfillment package was mailed to the email and mailing address on fileOur product is all web based, meaning you have to log into your dedicated website which was never completedat that time you would have been able to print out your reward certificatesI see the accout is canceled now and that we refunded your fulfillment paymentNot sure about the purchase price of $1559.40, we have never withdrawn any amount like that from your account

Complaint: [redacted] I am rejecting this response because: Since the last message I sent, I did some searching around and found numerous other people with stories such as my own, and many others that had been the victim of other scams in connection with Ocenture and/or its partnersI would certainly like to know which company misused my information in the first place, although the initial charges were refunded already, but I cannot stop until it is explained to me how a business can "unknowingly" work with multiple partners who are blatantly misleading people, and suffer no repercussions Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

As of today I still do not have a response from the client, I will forward another email requesting cancellation

Complaint: [redacted] I am rejecting this response because: I would like the recording requested and some sort of proof that the $retail rebate and $gift card were provided We never received anything, nor was anything ever used The day refund was offered today, November 26, 2014; however, once I checked my credit card statements I realized that I was charged $every month since February and I would like a full refund for this charge Regards, [redacted]

I am sorry to advise you that our company only provide the service for our clients account, and has not to do with billing credit cardsI have contacted the client that owns your account and request that they cancel your account and refund any and all funds back to the card they drew it from

This company is charging my credit card $12.95 a month. I do not need or use their service-don't even know what it is that they supposedly do, other than charge people for nothing. Tried calling, but only reach an automated system that let me cancel the "account." I would rate it less than 1 if possible. I plan to try to reach a live person during business hours on Monday to pursue their charges being reversed. If there are any further charges, I have documented that the automated system said it has been canceled and will not hesitate to pursue legal action.

If you would like to contact our office, I will be more than happy to advise you as to who the company is that requested your account to be created The reason I have not disclosed said company is I first need to verify the account before I can disclose details about the accountI will also give you a contact number for the company, and help you get any concerns resolved

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Ocenture is obviously not going to provide a truthful responseAlso and most importantly they are referring me to call "customer service" to address a "service" that I NEVER ACCEPTED OR REQUESTED and which FRAUDULENTLY removed funds from my bank account without my permission!
Regards,
*** ***

***
I can only express how sorry I am that your experience with our marketing partners where less than expectedI am sure if you would have tried the service you would have found the benefits to be an extraordinary deal, every day you could have logged into your Funvatage account and printed out a 25.00 Restaurant gift certificate, and received free gift cards just for making purchases at store you may shop at regularly. Here at Funvantage we have a no question ask refund policy, if you are not completely ecstatic with your membership we will refund 100% of your funds up to DaysI did honer your request to cancel your service and all payments made have been returned to your method of payment. I am requesting a copy of your phone conversation with our marketing partner to see how they explained the membership and to assure they are following our guidelines

***I am very sorry you had a bad experience with one of our distributorsI however do not see that you ever spoke with anyone at the Funvantage officesI do see that you filed a dispute with your credit card company, and we honored our money back policyYou will receive all funds that have
been drawn from you account, back to the method of payment they were taken fromI hope you have a great day

JenniferI was not able to locate an account for you in my system using your nameIt does sound as if you received a fulfillment package for usNot sure about the Credit Card # on the letter, we never expose that at allIf you look at the letter you will have a digit number
that start with a 215, if you will send me that number it will help me locate your account and give you more information on how you received our services. John

***,*** is a wholesale serviceOcenture does not bill directly for this serviceYou must contact the distributor that sold you the productTheir number is ###-###-####I have contacted the distributor on your behalf and left a message, but ultimately it is up to you to follwith
them to confirm that request

***I show that the account was canceled on the same day it was activatedI would have been able to refund the charges, but because you have charged back at the bank, I will have to wait for that requested to come in before I can refund payment

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I still want membership as long as I receive application package as promised and the dollars free card, and I don't mind being charged membership fee of for itI just need your business to keep the verbal assurance you gave me over the phone.Thank you
Regards,
*** ***

I see that *** *** contacted one of
our direct distributors on February the 21st 2014, and
was offered a free trial of our *** serviceThe retail rebate
and the restaurant gift certificate were located in the member’s backoffice,
at ***Member has
canceled account and we have refunded days
back to the method of payment on fileI will be happy to request recording and
if we find that services were rendered without approval from the member, we
will happily return all funds collected back to the card

Company's response below:I mailed back the letter I received in the mail, on this complaint, I just tried to log into the account and it states ***On the same day this person wrote the Revdex.com he contacted our office and canceled the account and received a complete refundThe account was created
by one of our outside marketing clients