Ocenture, LLC

JoanneI see that your account was created by an outside marketing group on 07/09/I have canceled the account and refunded the total of $to your method of paymentI do not see where we charged the additional so I will not be able to refund that requested amount.John

***
I am sorry for the confusion; I see that your account was
canceled, and that all funds were refunded to the method of payment provided, including the $
The offer for the ($dollar retail rebate program) I can still send out
to you, but I want you to be
aware it is not a $gift card to Wal-Mart it
is a rebate program that pays you back up to $dollars for shopping at
retailers like Wal-Mart, Target and places such as that

***
At this time we have approved a month refund for both accounts, totaling refundsI will request the phone recordings and if I can see that you did not accept the offer; I will file a grievance and request the distributor to refund any and all
funds associated with your transaction

Complaint: ***
I am rejecting this response because: Ocenture has clearly failed to acknowledge that a vendor they work with, if that is truly at fault, has been carrying out misleading, and probably illegal business practicesUnder no circumstances should a company, calling under the pretense of having the ability lower a person's credit card rate, charge that person for a completely different "service" they did not consent toAt the very least, Ocenture has been very careless in this regard and has still not taken any measures to correct itI feel, however, that once I finish talking with the credit card company who controls the card that was fraudulently charged, more facts will come to light.
Regards,
*** ***

I can't accept the resolution until the account is cancelled
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Ocenture will at times control the Merchant Processing, and Customer Service for clientsDoing this allows Ocenture to have control over the entire Customer Service process, giving our reps the total ability to control the interaction from our call-center But as for the company that marketed and sold you the service that is not Ocenure, it is an outside company contracted with Ocenture to provide service and supportThis is actually a good thing because it allows Ocenture to provide dispute resolutions in a unbiased nature, without having to refer you to the company that owns the relationship with the customer

I see that you spoke with Susan on the 28th of December and she refunded the last months of serviceShe also advised you to request the additional months by letter because she is not able to processes more than a day refundIf you will write in your requested, I will be able to request
from the vendor a recorded conversation of the call, and if Ocenture discovers that the vendor created an account without you verbally stating it was OK to do so, we will demand that the rest of your funds be refunded back to you accountI understand that this is a process, but being that the service has been opened for a year I have to have a written request to garner the information I need to assist you

***I am sorry that you had a bad experience with our servicesI am not able to grant your refund at this time because of the pending charge backBut will look into the reason why you request was not granted when you first called.***

I don't think the complaint has been resolved as the account hasn't been closedIf they don't handle billing, I need to wait and see if their client responds and cancels the account and stops billing my ***It seems crazy that you can't get a hold of the billing part of this company
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the marketing associate promised me that I would receive materials in the mail from Funvantage within 7-business daysI received no, none, ZERO such correspondenceDespite her assurances, nothing came, no gift cards nor instructions, yet Funvantage charged me the $she stipulated on the phone on 8/FURTHERMORE, the Funvantage employee, on that same phone conversation where she promised Funvantage would charge me only $for the $gift card, she also promised Funvantage would make no other charges to my credit cardI *specifically* asked this question twice to her to make SURE Funvantage would not steal my money by charging my credit card againFemale employee reiterated two times to me on that same conversation - very clearly - Funvantage would not be charge me any more than the $4.95.
Then a mysterious $charge from Funvantage appeared on my same credit card on September 3, 2014! Funvantage LIES and takes your credit card number in order to steal your money! Do no trust them and I am consulting a lawyer for this ridiculous breach of trustFurthermore, I will tell all my friends, all my family, and all my coworkers about Funvantage's dishonest, lying business practices!
Regards,
*** ***

I have read your complaint and understand your situation, but am unable to assist you with this request because we only provide the service for our clientsWe have no control over billing what so ever I have however forwarded your complaint to our client and requested that this service
be canceled, and that you are requesting a full refund of the payments your *** had made

I ‘m sorry you had such a unpleasant call
with one of our distributorsI have requested the call so I can review your
statement and correct any unpleasant sell tacticsI show you canceled your
account on the 13th, and I refund all payment back to your Method of
payment

Complaint: ***
I am rejecting this response because:I want all that they stolen
Regards,
*** ***

I never signed up for this service and they have been charging me for a year called dish they said they have never heard or had partnership with them we never have consented for this service nor gave our credit card info I don’t know who to talk to about resolving this matter

[redacted] I am very sorry that you felt it necessary to write this complaint, customer satisfaction is very important to us. One thing I want to address is that Ocenture is only a service provider for other companies, we never sell our products and service direct to any members. I have reviewed your...

file and will be in contact with the marketing company that requested this account be activated, I will review the content of the call and assure that it meets the standards we demand from our clients sells process. As you wrote in your complaint we are willing to refund, if we fall to meet your expectations as a quality service provider.

I see that on 08-18-2014 [redacted] spoke with one of our outside marketing partners and requested a trial of our Funvantage service. This service includes a $25.00 restaurant gift card and a $100.00 retail rebate program. To receive your benefits you must log into the site and active your...

account, This was not completed and is why she did not receive the benefits explained by our marketing partner. I have canceled the account and refunded all fees back to the method of payment. I have request by phone that [redacted] contact me so we can discuss the message she received from our Marketing partner.

Veronica
 
I first would like to apologize that your experience
with one of our authorized disruptors.  Here at Funvantage we pride
ourselves on providing a quality customer experience. I am a little concerned
after reading your Revdex.com complaint, because I do show an account under...

the
information provided to me from the Revdex.com, and it seemed to me from the letter that you advised the authorized
disruptor that you did not want the service. I will immediately cancel your
account, and refund all payments back to the card on file. I will also request
the phone conversation you had with the distributor and review it, and if I
find any wrongdoing on the part of the distributor, I will personally make sure
that it doesn’t happen again. If at all possible I would like to keep our
communication open, and request permission to contact you once I received the
call, so I can question an concerns I have about the call.

[To assist us in bringing this matter to a close,...

you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: lke I said the deal was done on one day and they billed on the next day.  Yes, I notified my bank once the customer service rang once and then there was a hang up and as I said earlier I tried serveral times.  That is when I notified the bank.  I will wait til bank and them get there.  Thsnk You.  So I guess really I am accepting the resolution. 
Regards,
[redacted]

As of today I still do not have a response from the client, I will forward another email requesting cancellation.

Complaint: [redacted]
I am rejecting this response because: The charges made to my credit card came from a 'company' under a different name, yet were discontinued after I spoke with a representative of Ocenture. I would like this explained to me if Ocenture is claiming innocence in this case. Thank you. 
Regards,
[redacted]