Ocenture, LLC

I am sorry to advise you that our company only provide the service for our clients account, and has not to do with billing credit cards. I have contacted the client that owns your account and request that they cancel your account and refund any and all funds back to the card they drew it from.

I am sorry to hear that you had a bad experience
with one of our direct distributors. Funvantage has a 100% money back guarantee,
and I have placed all funds back to your method of payment. I will contact distributor
and request the call, and review this distributors marketing practices....

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We received notice from one of our distributors on 11-24-2014
to activate a free trial membership for Mr. [redacted]. At this time the
account is canceled and I just refunded the payment of 5.95 to the method of
payment on file. I do not show a billing for 24.87 because the free trial was
still...

in effect on the cancelation date. I have requested the call, and I will
review call and coach per my findings.

Once the trial is canceled, my company has no way to reactivate that trial. You would have to contact the distributor who sold you the product and request to be reassigned to that promotion. I also want you to understand that there is not promotion that includes a $100.00 gift-card, It is a retail rebate program up to $100.00 cash back on a gift-card, in $25.00 increments.

Company's response below:Date: Thu, May 5, 2016 at 10:33 AMSubject: RE: [redacted]To: [redacted]>[redacted] I am very sorry that I did not respond to the complaint below, for some reason the email was in my junk.  However on 04-09-2016 [redacted]...

[redacted]’s account was refunded the requested amount. If you need and further information from me please let me know.  
[redacted] [redacted]Description: ocenture

Complaint: [redacted]
I am rejecting this response because: Since the last message I sent, I did some searching around and found numerous other people with stories such as my own, and many others that had been the victim of other scams in connection with Ocenture and/or its partners. I would certainly like to know which company misused my information in the first place, although the initial charges were refunded already, but I cannot stop until it is explained to me how a business can "unknowingly" work with multiple partners who are blatantly misleading people, and suffer no repercussions. 
Regards,
[redacted]

[redacted]I am sorry you didn't receive your fulfillment package with the information on our retail rebate program. I see that you canceled the account on 06-23-2015 and requested that you receive your 5.95 shipping fee back, which we returned to you on 06-23-2015. This being so I have no way to fulfill...

your request because the agreement was canceled by you.

Complaint: [redacted]
I am rejecting this response because: I do not understand this message  and I WANT THE FULL AMOUNT THEY STOLE FROM ME   thank you  [redacted]
Regards,
[redacted]

[redacted]I see that your service was activated on 02/02/2015  your fulfillment package was mailed to the email and mailing address on file. Our product is all web based, meaning you have to log into your dedicated website which was never completed. at that time you would have been able to print...

out your reward certificates. I see the accout is canceled now and that we refunded your  5.95 fulfillment payment. Not sure about the purchase price of $1559.40, we have never withdrawn any amount like that from your account.

From the information you provided in the complaint, I can not find a customer that fits that description. If the customer would like to contact our office, I will be more than happy to advise how we pertained the information, and what client of ours the account belong to. Also all product...

have a 100% money back guarantee, If anyone feels they have been victim of someone using their billing information without their consent, please contact our office and we will investigate the claim and refund the funds back to the method of payment on file.

[To assist us in bringing this matter tu must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I would like the recording requested and some sort of proof that the $100 retail rebate and $25 gift card were provided.  We never received anything, nor was anything ever used.  The 90 day refund was offered today, November 26, 2014; however, once I checked my credit card statements I realized that I was charged $19.99 every month since February 2014 and I would like a full refund for this charge.
Regards,
[redacted]

[redacted]I have no reason to lie to you. I provided you the correct number to get this issue resolved. You can keep denying our statement but the response is going to be the same. Ocenture has nothing to do with the billing of your account, we just provide the service.  Here is the link to the customer service number of the company billing you.  [redacted]

I have confirmed the trials was accepted. I will still see what I can do to get her an additional refund.