Office Furniture Team

Working with [redacted] management we believe that we have satisfied [redacted] s concernsThe unit will be repaired at the originally quoted amount of $plus $for return shippingThe details are provided below in my three email responses already sent to [redacted] : From: [redacted] Sent: Thursday, November 17, 1:PM To: ' [redacted] Hello *** As I mentioned on the voice mail message that I just left for you [redacted] management has agreed to accommodate the cost of the image sensor assembly and the additional return shipping insurance chargesYour camera will be repaired at the originally quoted and pre-approved pricing including return shippingUnfortunately the part is not in stock at Precision or at the [redacted] supplier so we’ll have to order the partIt will go on back order through [redacted] and we will request that the part be expeditedI’ve reached out to my Parts team already and asked them to follow up with the [redacted] center on a [redacted] for this partThanks, *** [redacted] | VP - Sales & Marketing | Precision Camera [redacted] *From: [redacted] Sent: Thursday, November 17, 11:AM T [redacted] Cc: [redacted] Subject: R [redacted] [redacted] *** I have the details on the re-estimateThe original issue [redacted] ***) has already been resolved with the cameraThe problem occurred due to some corrosion damage that penetrated the deviceThis has since been cleaned and the camera is functioning normallyDuring initial triage the technician found dust appearing in the test images (see the attached)Normally this dust is either within the lens assembly or on the image sensorIn this case the dust is embedded within the image sensor, which is an issue we’ve never experienced with this modelThe only resolution at this point it sot live with the dust or replace the image sensorHence the re-estimated chargesI’m going to escalate this to [redacted] management and get their input on this situationI will keep you postedI’ll respond to the Revdex.com complaint once we have a final decision on how we can proceedThank you for your patience and understanding, [redacted] From: [redacted] Sent: Thursday, November 17, 10:AM To: 'v [redacted] ' Cc: [redacted] Subject: [redacted] Hello *** I’m sorry to hear about the issues you’ve been facing with the repair of your cameraThe case has escalated me and the management team at PrecisionI’m personally investigating the reason for the higher estimate and will respond as soon as possible to your questions belowRegarding the return shipping charge, the difference between the charge of $and the quoted charges is to provide insurance coverage and an adult signature upon deliveryWe can provide a form for you to sign to waive these charges if you wishOnce I have all the information on the re-estimate I’ll respond to your Revdex.com complaintThank you, *** [redacted]

Good Afternoon, We will reach out to [redacted] tomorrow morning regarding his [redacted] HDR-CX We will email the customer a [redacted] next day air pre-paid label to return the unit for repair We have asked [redacted] to email us a description of the problem and send his memory card so that we can try and duplicate the issue he is experiencing Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] www.precisioncamera.com CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Morning, I left a message for MrWu regarding the repair on his [redacted] ** In the message I offered to send him a shipping label to ship the camera back to us at no cost and we would repair the camera under our day guarantee I am currently waiting to hear back from the customerPlease feel free to contact us with any further questions or concernsThank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Afternoon, Sony has contacted Mr [redacted] directly and offered a replacement camera The issue has been resolved and we apologize for any inconvenience we have caused the customer Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Hello [redacted] Thanks for your replyI also received a reply from [redacted] Customer service today that indicated that Precision Camera in NOT an authorized [redacted] repair facilityThey just repair camerasMy mistake there as I thought they had advertised themselves as a [redacted] repair centerI guess I must have mistaken their advertisementAt this point it is several months ago so I can’t remember where I saw their adAnyway, Precision camera called me this morning and they are going to send the camera back to me, they claim it is not repairableAt this point I guess that is the best option for meSo, thanks for your helpWe’ll see if they really do return itAgain, thanks for the quick responseIt is interesting to me how quickly they respond when you (Revdex.com) get involvedHave a good ThanksgivingRgds, [redacted]

Good Afternoon, Mr [redacted] ’s [redacted] was shipped to the [redacted] factory on 8/4/ The factory contact us and stated the repair cost will be $ I contacted the customer today and left a message regarding the repair cost I am currently waiting to hear back from the customer Please feel free to contact us with any further questions or concerns Thank you, Myles R Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Afternoon, We have spoke to Mr [redacted] and offered him a [redacted] next day air pre-paid label to ship his [redacted] HDR-CXback to us for repair The customer will email his concerns directly to us so that we may forward the information to the tech Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Morning, We received [redacted] ’s [redacted] POWERSHOT AIS on 2/24/ We repaired the unit on 3/3/and charged the customer for the repair We have not been contacted by the customer since the unit was delivered to him on 3/9/ Precision Camera offers a day guarantee which expired on 6/9/ We can certainly pay for the return of the camera to come back for repair and can offer a discount once the unit has been assessed and estimated Please feel free to contact us with any further questions or concerns Thank you, Myles R Precision Camera and Video Repair Customer Service Supervisor Phone: [redacted] Fax: [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Good Morning, We have been trying to contact Mr [redacted] since his camera was received on 2/05/ The phone number we had on file was incorrect, since then we have sent numerous emails with the estimate to repair his [redacted] NEX- We have not heard back from the customer We called him directly today at ###-###-#### today and left a message asking the customer to call back today Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good Morning, Mr [redacted] was signed in on 7/28/ We repaired the camera and shipped the unit on 7/29, the [redacted] tracking number is [redacted] The customer is expected to receive the camera shortly Please feel free to contact us with any further questions or concerns Thank you, [redacted] Precision Camera and Video Repair Customer Service Supervisor [redacted] *** [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Complaint: [redacted] I am rejecting this response because: I did indeed contact them about my camera within weeks after receiving the camera back from them in March & I did so by email & they ignored my request.I originally sent it in because it was using batteries up within an hour - I suspected a short, When I got it back it did the same thingSo I put it away & bought another cameraThen, a few weeks ago, I got it back out & it does not even turn on.So, I feel I was charged for a repair that was never doneI do not wish to use the camera even if they could fix itI just want my $back for a job that they failed to perform Sincerely, [redacted]

Good Afternoon, We are currently in the process of location replacement options for Mr [redacted] Once we have a few replacement options we will be in contact with the customer directlyWe do apologize for the delay and lack of communication to the customer.Please feel free to contact us with any further questions or concernsThank you, Myles R [redacted] Precision Camera and Video RepairCustomer Service ManagerPhone: ###-###-####Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original messag

Dear Sir/Madam, I am yet still to receive your response to my inquiry about my [redacted] repair, currently in your possession Here are all details from your status Model: C [redacted] ** [redacted] Received: Oct 31, Tag #: [redacted] In Service Delay, Please Call Us At: [redacted] I called you last Friday and then the following Monday, and after talking to Christie Marchigano you sent me your new estimate for the repair and asked me to hurry with my approval However, I had, and still have some questions in regards to your new estimate, details of which I would like to know first before making my decision: Are you saying that you have to replace all innards of my camera which have no physical and no water damages? Are you telling me that instead of $shipping charge, we agreed on before I sent my camera for a repair to you, you are now going to charge me $39.50, if I am not to pursue the repair? 3, Can you tell me exactly how you came up with this price in better details, for the camera that had flash error and lost auto-focus? - Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem? Please list all components to be replaced and work to be done, with hours required to perform them I am cc'ing [redacted] Customer Relations for better visibility Waiting for your reply, Sincerely, [redacted] On Wed, Nov 9, at 8:PM, [redacted] wrote: Dear [redacted] , dear [redacted] authorized repair support team, I am not sure whether you received my response to your estimate, and as a consequence I am re-sending my questions as a response to the new estimate you kindly sent to me Sorry, I am not quite clear looking at the attached repair estimate you sent and therefore here are my questions: Are you saying that you have to replace all innards of my camera which have no physical and no water damages? Are you telling me that instead of $shipping charge, we agreed upon, you are now going to charge me $39.50, if I am not pursue your repair? 3, Can you tell me exactly how you came up with this price in more details, for the camera that had flash error and lost auto-focus? - Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem? I am cc'ing [redacted] Customer Relations for better visibility on this matter Waiting for your reply, Sincerely, [redacted]

Good Morning, Unfortunately Precision Camera does not replace cameras as we are strictly a repair facility We cannot offer a replacement We can make sure that when the camera comes back for repair that we have the repair supervised by a Master Technician We will make sure the camera is repaired in a timely manner and repaired to Manufacturer Specifications Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: [redacted] Fax: [redacted] mr [redacted] @precisioncamera.com www.precisioncamera.com CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Good Afternoon, I contact Mrs [redacted] today and apologized for the lack of communication on our end I offered to bring the repair cost down from to as a courtesy The customer did not feel comfortable giving credit card information via phone and requested we send the unit back We are currently in the process of returning the customer’s [redacted] Please feel free to contact us with any further questions or concerns Thank you, Myles R [redacted] Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### [redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Good
Morning,
We have contacted *** and advised
them to contact the customer directly at ###-###-####. *** will contact the customer regarding a replacement as soon as possible
Please feel free
to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Morning,
We
have contacted *** multiple times on behalf of Mr***. *** has advised us they are not covering
this as the customer does not have warranty.
I have offered to bring the repair
cost down from $to $
even. The customer states he is calling
*** again. We are awaiting the
customers response
Please feel free to
contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
***
Fax:
***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***