Office Furniture Team

Good Afternoon,
We
will reach out to *** *** tomorrow morning regarding his *** HDR-CX7. We will email the customer a *** next day air
pre-paid label to return the unit for repair.
We have asked *** *** to email us a description of the problem and
send his memory card so that we can try and duplicate the issue he is
experiencing
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
www.precisioncamera.com
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Afternoon,
Sony
has contacted Mr*** directly and offered a replacement camera. The issue has been resolved and we apologize
for any inconvenience we have caused the customer
Please feel free
to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Morning,
Precision
Camera has decided to repair the Mr*** *** *** for the original
repair cost of $We will pay for the rest of the parts cost. We have reached out to the customer and
are
waiting for him to call us back to see if he would like to go ahead with the
repair
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
*** *** ***
*** ***
*** ***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of the
intended recipient's and may contain confidential and privileged information or
otherwise protected by lawAny unauthorized review, use, disclosure or
distribution is prohibitedIf you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message

Good Afternoon,We repaired and shipped *** *** *** *** camera. It was delivered to him today
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video
Repair
Customer
Service Supervisor
Phone:
###-###-####
Fax:
###-###-####
***
www.precisioncamera.com
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Afternoon,
We
have decided to refund $back to *** ***’s credit card ending in
***. He should expect the refund in
hours. I apologize for any inconvenience
we may have caused
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
***
Fax:
***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Precision Camera would like to sincerely apologize for the poor experience you received sending in your camera for repairWe have looked into your issues and have sent your camera back unrepaired as requestedThere was an internal communication error on our behalf which caused the confusion
regarding a replacement camera being sent to youThis camera model is no longer serviceable through the manufacture and cannot be repairedThe original resolution would have been the same outcome and we apologize this caused a delay in getting your camera back to youU*** *** *** Precision Camera services hundreds of thousands customers a year and we strive to deliver the best experience possible to each and every customerAgain our sincere apologies and hope you are satisfied in the resolution regarding this matterRegards, S*** ***
*** *** *** ***
***
*** ***
***

Good Morning,
We
have located Ms*** *** *** *** ***. We have shipped the unit via UPS, the
tracking number for this shipment is ***
Please feel free to
contact us with any
further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
*** *** ***
*** ***
*** ***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of the
intended recipient's and may contain confidential and privileged information or
otherwise protected by lawAny unauthorized review, use, disclosure or
distribution is prohibitedIf you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message

Working with *** management we believe that we have satisfied *** ***s concernsThe unit will be repaired at the originally quoted amount of $plus $for return shippingThe details are provided below in my three email responses already sent to *** ***: From: *** *** Sent: Thursday, November 17, 1:PM To: '***
*** ***
*** *** *** *** *** *** Hello *** As I mentioned on the voice mail message that I just left for you*** management has agreed to accommodate the cost of the image sensor assembly and the additional return shipping insurance chargesYour camera will be repaired at the originally quoted and pre-approved pricing including return shippingUnfortunately the part is not in stock at Precision or at the *** ** *** supplier so we’ll have to order the partIt will go on back order through *** and we will request that the part be expeditedI’ve reached out to my Parts team already and asked them to follow up with the *** ** *** center on a* *** for this part. Thanks, *** *** *** | VP - Sales & Marketing | Precision Camera** ***
*From: *** *** Sent: Thursday, November 17, 11:AM T** *** Cc: *** Subject: R** *** *** *** *** *** *** *** I have the details on the re-estimateThe original issue *** *** ***) has already been resolved with the cameraThe problem occurred due to some corrosion damage that penetrated the deviceThis has since been cleaned and the camera is functioning normallyDuring initial triage the technician found dust appearing in the test images (see the attached)Normally this dust is either within the lens assembly or on the image sensorIn this case the dust is embedded within the image sensor, which is an issue we’ve never experienced with this modelThe only resolution at this point it sot live with the dust or replace the image sensorHence the re-estimated chargesI’m going to escalate this to *** management and get their input on this situation. I will keep you postedI’ll respond to the Revdex.com complaint once we have a final decision on how we can proceed. Thank you for your patience and understanding, *** *** *** ***
** *** From: *** *** Sent: Thursday, November 17, 10:AM To: 'v***' Cc: *** Subject: *** *** *** *** *** Hello *** I’m sorry to hear about the issues you’ve been facing with the repair of your cameraThe case has escalated me and the management team at PrecisionI’m personally investigating the reason for the higher estimate and will respond as soon as possible to your questions belowRegarding the return shipping charge, the difference between the charge of $and the quoted charges is to provide insurance coverage and an adult signature upon deliveryWe can provide a form for you to sign to waive these charges if you wishOnce I have all the information on the re-estimate I’ll respond to your Revdex.com complaint. Thank you, *** *** *** ** *** * *** *** *** ***

Good Afternoon,
As
a one time courtesy we have emailed Mr*** a *** pre-paid shipping label
This was emailed to ***. Please print the label out, pack the camera
up and tape the
label to the box. Please
bring the package to your nearest *** and they will ship it to us at no charge
Please feel free to
contact us with any further questions or concerns
Thank you,
*** ***
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
***
Fax:
***
***
***
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will be waiting, once again, to receive my camera
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good
Afternoon,
I have requested that we order *** *** a brand new *** Battery (***)If we have it stock we will ship the camera
via *** next day air service. I will
contact the customer directly when I
have an update
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
www.precisioncamera.com
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by lawAny unauthorized review, use,
disclosure or distribution is prohibitedIf you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Complaint: ***
I am rejecting this response because:Regarding complaint *** I accepted only that Precision Camera would send a *** label for a return of my camera to them so that they could make a third attempt to repair it. Revdex.com closed the complaint as resolved but the resolution was intended to be that I am returned a properly functioning camera. The camera was returned but in the same condition as when I originally sent it to Precision Camera. They included a letter stating that they could not duplicate the problem. I had asked that a webex or similar communication be established to demonstrate the issue but was not granted any such communication. After receiving the camera back I verified all settings and took another movie with a different camera directly next to my ***. Both cameras were therefore under that same lighting and other conditions. The *** movie was blurred out of focus and unacceptable while the other camera was sharp and clear. I then went back to a movie I had previously taken with the same *** in and compared it to the one I took today Jan8, 2015. The one I took in was sharp and clear (excellent quality). The problem is 100% reproducible. I even sent along an SD card showing the poor quality of the movies from the ***. I stand by my first complaint that this company may not be a legitimate company and is certainly not capable of performing the work that they advertise for. My camera is on their approved list. I hope that Revdex.com can adequately warn other consumers away from patronizing this company and getting the same exceedingly poor results that I have. I am have completely wasted ~ $and much time due to trusting that they could do their advertised repair.Sincerely,*** * ***
Sincerely,Terry Shipman

Good Afternoon,
Unfortunately
Precision Camera does not have the equipment to contact *** *** via ***. We have sent the customer a *** next day air
label and I have personally emailed *** *** my direct phone number if he
has any other questions
Please feel free to
contact us with any further questions or concerns
Thank you,
Myles R***
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:
###-###-####
***
www.precisioncamera.com
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of the
intended recipient's and may contain confidential and privileged information or
otherwise protected by lawAny unauthorized review, use, disclosure or
distribution is prohibitedIf you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your help in this matter
Sincerely,
*** *** P.SI appreciated their contact after this complaintI was not comfortable giving them my credit card information, so when they offered to do the repair with $off the quoted $166, I said OK, but I would only feel comfortable doing it CODThat way I could feel confident that I would get my camera back, and they could feel confident that I would not get the camera back until I paid the $They declined this saying they had to have payment to do the workSo this makes me feel like THEY have to have assurance they get their money, but they don't give the customer the same assurance--particularly when they are the ones with the questionable business history (according to reviews), and given my experience with the companyLets say I send them a check, they cash it and then I never get my camera--maybe they say they sent it, but I don't receive it? Maybe I send a check and it takes a long time to get it back---what if it's not fixed--what if I try again to contact them to say I have not received the camera yet, and cannot get anyone to respondThose were my thoughts and that's why I suggested the CODThey declined COD, so in the end, I just said send me the camera back and I will try again to find a place locally to have the repair done

Complaint: ***I am rejecting this response because:
Hello,
My complaint was closed due to me being unresponsiveI was out on vacation and couldnt respondThis issue has not been solvedPlease see my email that was sent directly to Precision Camera.
Hi Mia,
I received my camera last week before my vacation however I'm very disappointed with the work that was doneThe original issue with the lens was fixed however my camera was returned to me with a number of major issues that are unacceptableWhen my camera was sent to your company for repair the ONLY issue was the lens not being recognized, now that is issue is resolved however now I have identified the issues below:
The eye focus lens does not workThe image is blurry
The NFC connection does not work
The play button does not work
The Cbutton does not work
I'm unable to connect my camera to my PC to download pictures
What is my best option to get this fixed with minimal delays? Do I contact Sony to open a claim as the first time I sent in my camera they were unaware as it seems you both dont communicate
I will also send this feedback directly to Revdex.com as this is unacceptableLook forward connecting with you
Sincerely,*** ***

Good Morning, I left a message for MrWu regarding the repair on his *** *** **. In the message I offered to send him a shipping label to ship the camera back to us at no cost and we would repair the camera under our
day guarantee. I am currently waiting to hear back from the customerPlease feel free to contact us with any further questions or concernsThank you, Myles R*** Precision Camera and Video Repair Customer Service Manager Phone: ###-###-#### Fax: ###-###-#### ***
*** CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by lawAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Spoke to *** ***s regarding her *** *** *** *** Let her know that we can send her a UPS prepaid label to have the unit come back in, since the unit is still under reworkTold her that it would be tested by our Pro department after repairs and that we would keep her updated through the
whole process*** *** did agree to send it back in for repairEmailed a UPS prepaid label to ***The UPS tracking# is ***I will watch for the unit to arrive and make sure that it's fully tested before leaving our facilityThe customer did say that this is an intermittent issue so we will test it over a few days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After a good bit of resistance I spoke to one employee who was of great assistanceI retract my complaint because of herOtherwise I would keep the complaint on file.
Sincerely,
*** ***

Dear Jo[redacted]   I apologize you are still having issues with the repair of your [redacted], as well as the lack of customer service you received.   According to our records on 9/19 you we in contact with one of our customer service representatives and will be sending the unit back...

for repair. Precision Camera will absolutely resolve these issues for you as we provide a 90 day guarantee on our repairs. We will also look into the customer service issues you experienced.   Your camera will be sent to our Pro Services Team to ensure the repair is complete and there is a satisfactory resolution for you.  As per our phone conversation on 9/20 we will be sending you a return label by email. Please feel free to contact me directly by the phone or email below if you have nay questions or concerns.   R[redacted]