Office Furniture Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Morning,
 
            We have decided to repair Mrs. [redacted]’s Sony ILCE-6000 at no charge.  There was not enough damage to void her Sony Manufacturer’s Warranty. This will be repaired at no charge and we will have the unit...

repaired within 2-3 business days.
 
Please feel free to contact us with any further questions or concerns.
 
 
Thank you,
 
Myles R[redacted]
Precision Camera and Video Repair
Customer Service Supervisor
Phone: [redacted]
Fax:      [redacted]
[redacted]
 
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Dear Sir/Madam, I am yet still to receive your response to my inquiry about my [redacted] repair, currently in your possession.  Here are all details from your status page: Model: C[redacted] Received:  Oct 31, 2016 Tag #: [redacted] In Service...

Delay, Please Call Us At: [redacted] I called you last Friday and then the following Monday, and after talking to Christie Marchigano you sent me your new estimate for the repair and asked me to hurry with my approval.  However, I had, and still have some questions in regards to your new estimate, details of which I would like to know first before making my decision: 1.  Are you saying that you have to replace all innards of my camera which have no physical and no water damages?   2.  Are you telling me that instead of $12 shipping charge, we agreed on before I sent my camera for a repair to you, you are now going to charge me  $39.50, if I am not to pursue the repair?   3,  Can you tell me exactly how you came up with this price in better details, for the camera that had flash error and lost auto-focus? -   Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem?  Please list all components to be replaced and work to be done, with hours required to perform them.   I am cc'ing [redacted] Customer Relations for better visibility.   Waiting for your reply, Sincerely, [redacted]     On Wed, Nov 9, 2016 at 8:38 PM, [redacted] wrote: Dear [redacted], dear [redacted] authorized repair support team, I am not sure whether you received my response to your estimate, and as a consequence I am re-sending my questions as a response to the new estimate you kindly sent to me.   Sorry, I am not quite clear looking at the attached repair estimate you sent and therefore here are my questions:  1.  Are you saying that you have to replace all innards of my camera which have no physical and no water damages?   2.  Are you telling me that instead of $12 shipping charge, we agreed upon, you are now going to charge me  $39.50, if I am not pursue your repair?   3,  Can you tell me exactly how you came up with this price in more details, for the camera that had flash error and lost auto-focus? -   Are you implying that [redacted] Inc.must subsidize the repair, since it appears that there is a design or/and manufacturing issue, and [redacted] is liable for a large part of the problem? I am cc'ing [redacted] Customer Relations for better visibility on this matter.   Waiting for your reply, Sincerely, [redacted]

Good
Morning,
 
            We have been trying to contact Mr.
[redacted] since his camera was received on 2/05/2015.  The phone number we had on file was
incorrect, since then we have sent numerous emails with the estimate...

to repair
his [redacted] NEX-6.  We have not heard back
from the customer.  We called him
directly today at ###-###-#### today and left a message asking the customer to
call back today.
 
Please feel free to
contact us with any further questions or concerns.
 
 
Thank you,
 
Myles R[redacted]
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:     
###-###-####
[redacted]
[redacted]
 
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of the
intended recipient's and may contain confidential and privileged information or
otherwise protected by law. Any unauthorized review, use, disclosure or
distribution is prohibited. If you are not the intended recipient, please
contact the sender by reply e-mail and destroy all copies of the original
message

Hello [redacted]. Thanks for your reply. I also received a reply from [redacted] Customer service today that indicated that Precision Camera in NOT an authorized [redacted] repair facility. They just repair cameras. My mistake there as I thought they had advertised themselves as a [redacted] repair center. I guess I must have mistaken their advertisement. At this point it is several months ago so I can’t remember where I saw their ad. Anyway, Precision camera called me this morning and they are going to send the camera back to me, they claim it is not repairable. At this point I guess that is the best option for me. So, thanks for your help. We’ll see if they really do return it. Again, thanks for the quick response. It is interesting to me how quickly they respond when you (Revdex.com) get involved. Have a good Thanksgiving. Rgds, [redacted]

At this point given my previous experiance, I want to request a new camera NOT refurbished.  I dont want to send my camera in for repair and it come back with other issues. I have sent them an email as well requesting a brand new camera equivalent to what i currently have. Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I did indeed contact them about my camera within 2 weeks after receiving the camera back from them in March & I did so by email & they ignored my request.I originally sent it in because it was using batteries up within an hour - I suspected a short, When I got it back it did the same thing. So I put it away & bought another camera. Then, a few weeks ago, I got it back out & it does not even turn on.So, I feel I was charged for a repair that was never done. I do not wish to use the camera even if they could fix it. I just want my $90 back for a job that they failed to perform.
Sincerely,
[redacted]

Good Morning,
 
            Unfortunately Precision Camera does not replace cameras as we are strictly a repair facility.  We cannot offer a replacement.  We can make sure that when the camera comes back for repair that we have the repair supervised by a Master Technician.  We will make sure the camera is repaired in a timely manner and repaired to Manufacturer Specifications.
 
 
Please feel free to contact us with any further questions or concerns.
 
Thank you,
 
Myles R[redacted]
Precision Camera and Video Repair
Customer Service Manager
Phone: [redacted]
Fax:      [redacted]
mr[redacted]@precisioncamera.com
www.precisioncamera.com
 
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Complaint: [redacted]
I am rejecting this response because:  I have responded to Precision Camera stating that I would like either a full refund or for one of their repair people to call me at ###-###-#### for the purpose of establishing a webex or similar computer session whereby I can show them exactly what the problem is.  I do not want to simply send it back to them so they can again, for a forth time, state that nothing is wrong with the camera.
Sincerely,
[redacted]

Good Afternoon,
            We
are currently have an open investigation with [redacted] regarding Mr. [redacted]’s Sony
ILCE-5100.  We have contacted [redacted] as the
customer is under the Manufacturer’s Warranty and we are awaiting...

a
response.  As soon as Precision Camera has
an update we will contact Mr. [redacted] directly.
Please feel free to contact us with any further questions or
concerns.
Thank you,
Myles
R[redacted]
Precision Camera and Video Repair
Customer Service Manager
Phone: ###-###-####
Fax:      ###-###-####
[redacted]
[redacted]
CONFIDENTIALITY NOTICE: This e-mail message, including any
attachments, is for the sole use of the intended recipient's and may contain
confidential and privileged information or otherwise protected by law. Any
unauthorized review, use, disclosure or distribution is prohibited. If you are
not the intended recipient, please contact the sender by reply e-mail and
destroy all copies of the original message

Good Afternoon,
            We
have spoke to Mr. [redacted] and offered him a [redacted] next day air pre-paid label to
ship his [redacted] HDR-CX7 back to us for repair. 
The customer will email his concerns directly to us so that we...

may
forward the information to the tech.
Please feel free to
contact us with any further questions or concerns.
Thank you,
Myles R[redacted]
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:     
###-###-####
[redacted]
[redacted]
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Afternoon,
 
            We are going to contact Mrs. [redacted] and request that she sends the unit back in for repair.  We will ship her an expedited shipping label to return the unit on our dime.  We will make sure the camera is in 100% working order before it is returned back to the customer.
 
Please feel free to contact us with any further questions or concerns.
 
 
Thank you,
 
Myles R[redacted]
Precision Camera and Video Repair
Customer Service Manager
Phone: [redacted]
Fax:      [redacted]
[redacted]
 
CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message

Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted]] Sent: Monday, November 23, 2015 10:44 PM To: [redacted] Cc: [redacted] <[redacted]> Subject: Addition to previous complaint Dear folks at Ct Revdex.com. Back in the beginning of September I contacted you because I was having problems getting a response from a company I had sent by camera to for repairs in May. That company is Precision Camera Repair; [redacted]; [redacted], Ct. [redacted]. You were able to encourage them to contact me and they did. At that time the individual who called me from Precision Camera indicated that they had sent the camera to the factory for repairs that they were not able to do at their business in [redacted]. I was told it would be another 4-6 weeks before the camera was repaired and returned, at an increased dollar amount. I assumed at that time that progress was being made and all was well. I okayed the repair and the additional cost. That was the first week in September. I still have not received my camera.(Their tag # [redacted]; [redacted])  I contacted them on Nov 9th and spoke with the representative and she said she need to contact the factory representative and would get back to me by the following Friday. She did not get back to me. So I called again on Nov 16th and spoke with a different representative who again told me they would call me by Nov 20th. Again, no call.              Since then I have contacted [redacted] customer service to see if they can determine where my camera is and what the status is. They are not willing to call Precision Camera but want the shipping information as to when it was sent to their factory. I am unable to obtain that. I asked Precision Camera to give me that information but they would not. So, I am frustrated and not sure where to go with this problem. I really don’t want to pursue this in court but I think I am running out of options. Anyway, since you were able to help last time I am hoping you can this time as well. Below is the text from the last email I received from the Ct. Revdex.com. The link has expired or I would have added to it. Anyway, thanks for any help you can give. Have a good Thanksgiving.Rgds, [redacted]           
Sincerely,
[redacted]

Good Afternoon,
            We
have reached out to [redacted] and they have contacted Mr. [redacted] regarding the
incorrect replacement he received. They are in the process of sending the
customer the correct replacement. ...


Please feel free to
contact us with any further questions or concerns.
Thank you,
Myles R[redacted]
Precision Camera and Video Repair
Customer
Service Manager
Phone:
###-###-####
Fax:     
###-###-####
[redacted]
[redacted]
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Morning,
            We
received [redacted]’s [redacted] POWERSHOT A720 IS on 2/24/2015.  We repaired the unit on 3/3/15 and charged
the customer 90.95 for the repair.  We
have not been contacted by the customer since...

the unit was delivered to him on
3/9/15.  Precision Camera offers a 90 day
guarantee which expired on 6/9/15.  We
can certainly pay for the return of the camera to come back for repair and can
offer a discount once the unit has been assessed and estimated.
Please feel free to
contact us with any further questions or concerns.
Thank you,
Myles R.
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
[redacted]
Fax:     
[redacted]
[redacted]
[redacted]
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended recipient,
please contact the sender by reply e-mail and destroy all copies of the
original message

The camera has been given to [redacted] for shipment.  I would still like to do a webex session with repairmen so that they can fully understand the problem I'm having with the camera.  When I asked for a session I was denied.  If the problem is truely with my use of the camera then I would like help understanding that as well since I have owned and used the camera for several years.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Afternoon,
            Mr.
[redacted]’s [redacted] was shipped to the [redacted] factory on
8/4/15.  The factory contact us and
stated the repair cost will be $248.45. 
I contacted the customer today and...

left a message regarding the repair
cost.  I am currently waiting to hear back
from the customer.
Please feel free to
contact us with any further questions or concerns.
Thank you,
Myles R.
Precision Camera and Video Repair
Customer
Service Supervisor
Phone:
[redacted]
Fax:     
[redacted]
[redacted]
[redacted]
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message

Good Afternoon, We are currently in the process of location replacement options for Mr. [redacted].  Once we have a few replacement options we will be in contact with the customer directly. We do apologize for the delay and lack of communication to the customer.Please feel free to...

contact us with any further questions or concerns. Thank you, Myles R[redacted] Precision Camera and Video RepairCustomer Service ManagerPhone: ###-###-####Fax:      ###-###-####[redacted]
[redacted] CONFIDENTIALITY NOTICE: This e-mail message, including any attachments, is for the sole use of the intended recipient's and may contain confidential and privileged information or otherwise protected by law. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original messag

Good Morning,
 
            Mr.
[redacted] was signed in on 7/28/2015.  We repaired the camera and shipped the unit on
7/29, the [redacted] tracking number is [redacted].  The customer is expected to receive...

the
camera shortly.
 
Please feel free to
contact us with any further questions or concerns.
 
 
Thank you,
 
[redacted]
Precision Camera and Video Repair
Customer
Service Supervisor
[redacted]
[redacted]      [redacted]
[redacted]
[redacted]
 
CONFIDENTIALITY
NOTICE: This e-mail message, including any attachments, is for the sole use of
the intended recipient's and may contain confidential and privileged
information or otherwise protected by law. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all copies of
the original message