Ohio Concealed Carry Institute, Inc.

This is by far not the attitude this gentleman had with me on the phone and thru e mail(which I can provide as proof if needed)This owner is unprofessional, crass, and a nightmare to deal withHow F rating with Revdex.com is welll deserved and I hope no one ever has to deal with his shenanigans again!!! If there are further questions I would be more than happy to answer as this person has cost me numerous time and over $in fees for his simple fix that never was fixed

The purchase was refunded and the customer was given several notifications

To whom it may concern,
"">Attached are the link for purchased tickets for the class and the cancelation notice I received by email hours before the class was supposed to start. I still have not received any communication from the company.V/r Josh h***

I filed a complaint with you on-line yesterday, March 9, 2017, and I am following up withdocuments per your on-line instructions.I made a purchase for both my husband and I on January 3, through Groupon to attend aCCW class that is provided by the Ohio Conceal and Carry Institute based out of
Columbus,OhioThe class was scheduled March 4, at Beta Drive, Mayfield Village, OH 44143.We arrived at the hotel where it was being held and were told by the front desk that noconference room had been scheduled for this class, and they were never contacted by OhioConceal and Carry Institute about scheduling a class to be held at their hotelOhio Conceal andCarry institute pulled a "no show." Numerous people showed up and were turned awayOhioConceal and Carry Institute was also not answering the phone when a woman repeatedly tried toreach them.Groupon informed me that I needed to go through Ohio Conceal and Carry Institute for myrefund of $84.00.Attached are emails between myself and Aaron M*** who is the President of Ohio conceal andCarry InstituteHe denied my refund and referred me to the policyPlease see the emails for mycomments on why his "policy" does not apply to my situation.I would appreciate yaur assistance in this matter.*** ***

I am rejecting this response because:When I tried to reach out the several times prior to my report, I was hung up onI continued to call and no one would answer or reply to my messages on ***The business needs shut down.
Regards,
*** ***

Ohio Concealed Carry Institute has made contact with *** and has rescheduled her for a future class to her satisfaction

Ohio Concealed Carry Institute responded to *** via phone and was able to reschedule her class date to her satisfactory

I find all of the positive reviews hard to believeThis class was a jokeThere was a decent amount of safety information given to participants, which was goodBut the same safety was not reiterated or practiced by instructors once at the shooting rangeOne of them smoked cigarettes throughout the whole two hours at the range, didn't understand when the gun safety was on, pointed a loaded gun at a participant, and brought along some random friend of his and let him shoot for free while us paying customers had to waitYou could tell the other instructor (who actually knew what he was doing) was very annoyed with this guyLuckily, I had previous education and experience from my father, so I knew what I was doing with a gun, because these people did not teach enoughPeople who had never touched a gun in their life were firing off with very little guidanceAnd then passed! Scary, to say the leastLots of pointless, long breaks during classRealistically we probably barely did hours of education (law requires 6?), and the two hours at the range(also required by law) consisted of us mostly standing around while others shot because only four at a time were allowedFiring was on volunteer basis, so people who actually really needed to practice but were scared to try were able to stand back and not pushed to try againAgain, scary that these people will now be able to get their CHL with a complete lack of training

too lateEven the response is pompous"Winner of dozens of awards" and they want me to do all the work? No thanks! They should sign it with "Tagged with an F rating from the Revdex.com"
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me. My only concern was the 'bait and switch' of the location locationThank you for your assistance in this matterHave a great weekend!

I've resolved the issue with the company

" I'm sorry to hear about your experienceUnfortunately some things are beyond my control and Groupon didn't send me all the voucher numbers to be able to answer great them on our website and sometimes it might take a moment or two to get it correctedWe would certainly like to see you at the
one of our future classesWe are very diligent about answering our emails, phone calls, voicemails, and textsNo one here has blocked anyone's phone number or emails and I have brought on an additional person to help answer calls and other Communications.Please feel free to call me at your earliest convenience at ###-###-####.____________________________Please add this to my response.." we've had many great positive reviews over the last six years that we have been in businessWe have also won quite a few awards for the quality of our program and our customer serviceAfter over students we have had a handful of complaints with the majority of them being in the last two months due to complications with weather and contracted instructorsI am sorry that you didn't have the best experience and we strive to do our best to provide a high quality class with excellent customer service."

I said I was rejecting what the business said because they haven't followed through with anythingThey have my information to send me a refund, yet they still haven'tAren't you aware of how many complaints people have made about this company concerning the same thing they did to me? I have already provided plenty of documentation and responsesI want this reopened, or just leave a negative mark against themI'm tired of dealing with them and their gamesThey are con artistsReopen the claim, and/or mark it as "unresolved."

I am rejecting this response because:
Regards, *** ***
the Groupon comment was the least of the concerns of my complaintThe fact that the rest of the complaint was not addressed signifies even further the incompetence of the people managing this so called business

Greetings,We are sorry to hear about your challenge of not being able to attend a class that you signed up for Our policy states that unless there is an error on our end that there are "no refunds" However we would be happy to allow you to attend any future class without any addition charge or transfer fee Please feel free to contact us via our phone number on our website at www.OhioConcealedCarryInstitute.com

Greetings,Please contact us so we may obtain more information about this specific situation You can find our phone number on our website at www.OhioConcealedCarryInstitute.com Please have the date you attended, the name of your instructor, and any other details that may be helpful
readyThank you.Yours in Service,Ohio Concealed Carry Institute Winner of over a Dozen Awards and Servicing your community since

Thanks for letting us know about the situationYou the customer are important to us and we only wish to satisfy your concerns If you are asking for a refund please email *** with the following information and a subject line of “Refund”:Name of Purchaser and AttendeeAddress of PurchaserPhone# of PurchaserClassroom LocationPurchase Avenue (*** / Credit Card, etc)Order number• Please attach all documentation of purchase including receipts, invoices, event tickets, and credit card/Bank/Paypal statements, etc.We will review your information and if it fits within our refund policy we will take appropriate steps to accommodate your request.Yours in Service,Ohio Concealed Carry Institute Winner of over a Dozen Awards and Servicing your community since

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My only concern was the 'bait and switch' of the location locationThank you for your assistance in this matterHave a great weekend!

Great class! Instructors are friendly, knowledgeable and down to earth You cant beat the price & they even provide all the stuff you need to complete the class!

I am rejecting this response because:
Regards, *** ***the Groupon comment was the least of the concerns of my complaintThe fact that the rest of the complaint was not addressed signifies even further the incompetence of the people managing this so called business