Ohio Concealed Carry Institute, Inc.

I have text messages to prove that his response was a lieIt was from his disconnected number *** *** *** which started * ** *** and ended * ** *** because the number was disconnected and the number on the website was also disconnectedMy wife was also a purchaser of this *** and was also involved in the calls and for months she checked the website and it was either down or nothing was scheduled under ANY city for classesWhen I finally spoke with Aaron on May 30th she checked the website and there were a FEW classes thenShe was checking the website weeklyShe has dates and timesThis business isn't someone that is telling the Revdex.com the truthI have proof and will figure out how to get my texts into a form that I can send you so you can see the correspondence or if you have an office in Cleveland I will be happy coming in and showing you the texts as proof
Regards,
*** ***

Response:" I'm sorry for any inconvenience that you may have hadThe class was rescheduled because the night before there was an ice warning, while it was short notice because I was waiting to make sure, there was a notice sent out to let students know that it had been cancelledNR Columbus
location we have classes every single Saturday and every single Sunday and you can attend any of these dates for future class without any additional charge.I'm not exactly sure about the situation with your brotherIn six years we have never had a class at p.mand all of our classes are listed on our website with dates and timesThe only time that we go outside of those priests scheduled classes is if somebody Hayes for a private class.The most likely reason why you were not able to get ahold of anyone on Saturday or Sunday is because we are closed while teaching classesOur business hours are Monday through Friday a.mto p.mand you can reach us directly at ###-###-####.I would be happy to schedule you for a future class please feel free to contact me.Yours in Service, Aaron B M*** Ohio Concealed Carry Institute President and Founder "

Paid for an instructors class that was to take place 11/26/THRU 11/27/NO ONE SHOWED I WAITED FOR AN EXTENDED PERIOD OF TIME - hours or betterI paid $I have after sending several e mails and left many messages heard back once only to be chastised and talked down to I have not received a refundI would not take a class from them everThey do not have a good reputationSome of their complaints have been taken down from FacebookThe Attorney general has complaints also

Thanks for letting us know about the situationYou the customer are important to us and we only wish to satisfy your concerns If you are asking for a refund please email *** with the following information and a subject line of “Refund”:*Name of Purchaser And
Attendee*Address of Purchaser*Phone# of Purchaser*Classroom Location*Purchase Avenue (PayPal / Credit Card, etc)*Order number-Please attach all documentation of purchase including receipts, invoices, event tickets, and credit card/Bank/Paypal statements, etc.-We will review your information and if it fits within our refund policy we will take appropriate steps to accommodate your request.Yours in Service,Ohio Concealed Carry Institute

" I apologize for any inconvenience that you had. There were several issues going on in this particular situation. The first thing is that Groupon listed our phone number incorrectly. The second issue that occurred was that the automatic email that was sent out had the wrong address on it in...

comparison to the one that was listed on the actual event when you signed up. I certainly apologize for any inconvenience and I'm reaching out to all the students in order to correct any issues. Please contact me at your earliest convenience and I'll help in any way that I can. You can reach me directly at ###-###-####.Yours in Service, Aaron B M[redacted] Ohio Concealed Carry Institute President and Founder"_____________________________________"I am sorry to hear about your experience. I have already responded to your significant others complaint with the Revdex.com as well. It is not our intention for our students to have a bad experience. I have taught in are Columbus location for over 6 years and have cancelled only a couple classes in the last couple years due to weather. There have only really been a handful of complaints out of the over 7000 students that we have trained in the last 6 years and most of those have been because of three classes that were rescheduled or cancelled due to the instructor, who is contracted to teach, not showing up or rescheduling the class last minute.  Just in those three classes there were over a 180 students.The phone number that you may have tried to contact us with I assume is the phone number that Groupon listed which was incorrect. We did not find out about that until several weeks after the Groupon deal had been launched. Our phone number is listed on our website correctly and you can also contact us through our website or via email. We are pretty diligent about answering our calls, voicemails, text and other Communications. Please feel free to contact me at your earliest convenience at ###-###-####.Yours in Service, Aaron B M[redacted] Ohio Concealed Carry Institute President and Founder "

Thank you for bringing this to our attention. We strive for an excellent student experience, and we feel badly that his was suboptimal. We've reached out to Mr. [redacted] with an offer to resolve this matter. And, I can be reached at the contact information below. Aaron M[redacted] ###-###-####...

 ohiocci.com

I do not accepted Mr. [redacted] explanation.  A gentleman named Bill called me on April 11
and he said he was with the Ohio Concealed Carry Institute.   I did purchase two certificates for $97.00 for a class held
by the Institute through the 610 WTVN half off deal program.   The company, [redacted], running the program
for the radio station refunded the $97.00. 
Maybe Mr. [redacted] should contact them and verify the
refund.  Mr. [redacted] said “if” a class was
canceled, the class was canceled.  The
class was listed on his website for months and the class was not held.  I was there and no one from the Institute
showed.  Mr. [redacted] may want to talk with the owners of the range in Zanesville.
Mr. [redacted] should also explain why none of my phone calls to
his company were returned.  If he had
called and apologized there would not have been any complaint.  I am not asking for Mr. [redacted] to refund the cost of the
class.  I am asking him to pay $50.00 for
the 3 hours driving I to the class and his office because he was to busy to
call me.
Mr. [redacted] should accept that him or someone at his company
dropped the ball on the class I paid to take and stop inferring I did something
wrong.
An apology still would go a long way.

" I am sorry to hear about the experience that you had. An email was sent out to inform students that the class had been moved to another location.  Please contact me at your earliest convenience so that we may discuss options. You can reach me directly at ###-###-####.Yours in Service, Aaron B M[redacted] Ohio Concealed Carry Institute President and Founder "

"I remember speaking with you directly. Several emails were sent out several weeks in advance to let students know that the address had changed. There was a change in the address in which we were going to teach the class. Out of the 35 students that were listed 22 of them attended the correct...

address.I had offered to try and fit into my schedule a private class in order to make you and your husband happy and then you began cussing at me, yelling at me, and being quite rude.  You then demanded that I was going to be at your house on Wednesday at 8 a.m.  and I tried to tell you I needed to look at my schedule first, yet you continued to tell me that I was going to do a private class for you and your significant other and that I had nothing to say about it and continued to curse at me. I asked that once you were calm to call me back and I have not heard anything from you since.We would be happy to reschedule you for a future class at no additional charge. However, if you bring this kind of attitude into my classroom I will fail you. You're asking me to sign off putting a gun in your hands and you took a calm situation and elevated it so much so that I had to ask you to call back when you were calm.  I can totally understand being upset and I can totally understand that you were looking for a resolution, but yelling and cussing at somebody is no way to treat anybody no matter what the situation.  In my class I not only teach you how to defend yourself, but I also teach our students how to avoid putting themselves in a situation in which they have to use deadly force. The best way to avoid a situation in which you may have to use deadly force is to remain calm, watch what you say, and avoid confrontation.Please feel free to contact me at your earliest convenience so we can talk about this situation. My phone number is ###-###-####.Yours in Service ,Aaron B M[redacted] Ohio Concealed Carry Institute President and Founder "

This was the best thing I have ever done! The training was out of this world...it was so educational, inspiring, and empowering! Everyone in the class was amazing- supportive and super kind. I hope to stay in touch with all the people from my class. Its an endless supply of shooting buddies
No joke, everything is included. All you do is pay and show up! The food was terrific and the endless supply of coffee was perfectly made every time! So much attention to detail was put into this class. The passion of the instructor really shows in his work and presentation. I can literally say that there wasnt a single moment during the class where I was even a little bored.
I cant say enough good things about OCCI! There were all levels of shooter in the class as well. Levels everywhere from never holding a gun, to former military members. I left there 100 x's more confident than I was when I walked in. What am I afraid of...lol, absolutely nothing now
Thanks A[redacted] for answering all my questions. What an amazing advocate and teacher you are. YOU ROCK!!
Here's to you 8/16 class!

Thank you for bringing this to our attention. If she has not already received a refund, our class schedule is on our website at www.ohioconcealedcarryinstitute.com. She is welcome to call or text us at ###-###-#### to re-schedule.

Thank you for bringing this matter to our attention. We apologize for the inconvenience. We were happy to reschedule you for October 15, 2016. We look forward to seeing you in class. If you need anything else, please contact us at ###-###-####.

Thank you for bringing this to our attention. We are very sorry for the inconvenience. All of our Groupon numbers are now integrated into our website, so customers can sign up on our website. We are happy to reach out to him to resolve this matter, and offer him to reschedule. In any case, if he...

wishes he can reach us at ###-###-####.

We have already resolved this, was able to retake class and get my license back. We are all good.
Regards,
[redacted]

The response from the business is not accurate. A notice was never sent to anyone that signed up and paid for the class. When Aaron was rewatched later in the evening that Sunday of he scheduled class, he informed us he never has Sunday classes and we didn't know what we were talking about and nobody would get a refund. The conversations came to a point of unprofessionalism with him cussing us out and hanging up the phone. I have myself and 4 other witnesses of these conversations with the owner.

Thank you for bringing this to our attention. We strive for an excellent student experience, and we feel badly that his was suboptimal. We've reached out to Mr. [redacted] with an offer to resolve this matter. And, I can be reached at the contact information below. 
Aaron M[redacted] ###-###-####...

 ohiocci.com

Greetings,
We would like to resolve this.  If there was someone Mr [redacted] spoke to, they are no longer with us.  When I tried to verify the transaction there wasnt one in our records.  We have never charged $97 for one of our classes.  We also do not have a record of a $97 refund nor a refund issued to Mr. [redacted] from any of our merchant accounts.  As required by all purchasers of our gift certificates we collect a valid email.  If a class was canceled it would have been sent via email.  The original purchaser would have received a cancellation notice.
We would also like to know who the 3rd party that refunded Mr [redacted] the $97.  Did this 3rd party sell an Ohio Concealed Carry Institute gift certificate to Mr [redacted]?  If so we would like to see the Gift Certificate.  There are only two authorized parties allowed to sell our gift certificates.  If it was issued by Ohio Concealed Carry Institute or the other authorized seller then it would have a unique ID &/or mico-print to verify its authenticity.  However we will NOT issue a refund to any 3rd party, only the original purchaser may make that request and must do it within a timely manner after a cancellation notice is sent.
If Mr [redacted] is not the original purchaser, and was sold the gift certificate by a unauthorized 3rd party, then he would need to issue a complaint with the 3rd party that refunded his money.  If Mr [redacted] is not the original purchaser then I request that this complaint be closed in our favor.

I have virtually made myself available to all are students 24/7 practically. Is it possible that you have the wrong company? If not feel free to call or text me at ###-###-####. Aaron B M[redacted]President / Founder

Response:" I'm sorry to hear about your situation, I certainly don't want to see anybody pay more than what they should for our service..  We have been available Monday through Friday 10 a.m. to 4 p.m. and we're really diligent about answering our calls, emails, and messages. Please give me a...

call directly at ###-###-#### Monday through Friday 10 a.m. to 4 p.m. so that I can help in any way that I can.Yours in Service, Aaron B M[redacted] 
[redacted]____________________________________From: Aaron M[redacted] Sent: Sunday, March 26, 2017 5:05 PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio complaint #12001981.Response:"I'm sorry to hear about your experience while signing up. The signup process is actually pretty easy and prior to clicking order now you would click "enter promotional code" and enter the 8-digit all capital letter Groupon redemption code  that was provided to you before clicking order now.I have personally taught in our [redacted] location for six years and have very rarely cancel a [redacted] class. I have had the pleasure to teach over 700 courses  and train over  74000 students personally. Unfortunately there are some things that are beyond my control as I contract with other instructors to teach in [redacted]. During checkout when you reach the place that asked you to enter your credit card information and click to agree to purchase that would have been a good time to give us a call in order to guide you through the process.In are purchase agreement that all students agree to there is language that says that classes may be rescheduled for emergency purposes. There are several reasons why a class maybe reschedule , it could be due to weather,  range safety concerns,  or  a challenge with the instructor. We do our best to notify students if the situation has changed or if a classes have to be rescheduled. Unfortunately we had to reschedule your course do to the request of the instructor that was assign to teach. We would be happy to get you into any of our future classes without any additional charge. If you have any questions feel free to contact me directly at ###-###-####.Yours in Service, Aaron B M[redacted] 
[redacted]

To whom it may concern,Attached are the link for purchased tickets for the class and the cancelation notice I received by email 8 hours before the class was supposed to start.   I still have not received any communication from the company.V/r  Josh h[redacted]